Le client n'a pas laissé de commentaire.
Don L
Customer Reviews for Beltline Storage & Office Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The location itself wasn't the issue. I got texts saying to that was my drop off location, but it wasn't the 1 I requested. I wasted an hour and a half getting passed around to 3 different "customer support" people on the phone that were not helpful. There were at least 3 other locations that were closer and no one could explain why I was being sent there, why my request wasn't being honored, or why they couldn't change it back. The next morning someone from the ORIGINALLY REQUESTED LOCATION called me, asking where the truck was and if I could contact the regional office to explain. NO, I DO NOT WORK FOR UHAUL. Then, I was charged for the 3rd day, even though it was free and noted in my contract.
MELINDA WI was there 2 hours for a pick up. Person there didn't help with anything except he advised to check in online. While I finished checking In, he told me keys are inside the truck. Which I never found it. he didn't help and left the location unattended. I have spent 45 minutes on phone with usual representative and someone showed up from another location and he switched truck for us. This location shouldn't be servicing Uhaul. I hope for some type of compensation since I have 4 different trips with usual this month.
Patel KSince I used after hours drop off, I did not speak with anyone at the location. Good space for a relatively large truck, easy to pull into.
Joseph NThe employee did not know how to actually rent out the UHaul on his own. Then during the drive the truck broke down and had to be towed. Not sure if maintenance was properly done on the truck or not.
Roger RAbsolute awful experience with your scheduling department. They changed our pick up location without our knowledge (no email came through) to an in person pick up later than we needed. We moved it to this location and had to pay for double the amount of miles because your company failed to notify us of changes. No excuse for horrible customer service. 0 percent that I will ever recommend a uhaul truck rental to anyone I know.
Alexander SAverage customer service
Charlie FAccessing the vehicle through the phone was difficult. The key was locked in the box section of the truck with no combination provided for pad lock. Had to call 800 number which took long to get help. I reserved and was charged for furniture pads and a utility dolly that were NOT provided. Still trying to dispute these charges.
Joselito TNo one was on site when I arrived to return the truck during business hours; customer service took a while to give us clear instructions on how and where to leave the keys because the mobile app was not working. Still have not received an email receipt from store manager that I called and formally requested for a second time yesterday
Sean SI requested furniture pads, did not receive them and still got charged. I was also charged for premium fuel instead of the regular grade fuel that is put into the gas tank.
Rebecca BReggie was so helpful and personable!
martha lNightmare because this truck broke down and tow company sent it there without telling me and no one knew where the truck was. Scam
Alice KPlease note that these comments have nothing to do with your employees. The personnel at the Columbia location were cordial and helpful. My complaint is with UHaul Corporate. I reserved a 15-ft truck, but was told the day before that none were available within a 30-mile radius. I inquired about a 10-ft truck - none available, so I accepted the 20-ft truck because my move had to happen that day due to my work schedule. Driving past other uhaul locations in Columbia that day, I noticed there were 15-ft trucks on site. Perhaps these are not designated for one-way rental. Regardless, you can well imagine the fuel cost of a 20-ft truck is higher than a 15-ft truck, especially when driving 500 miles.
Greg DStraps on dolly were frayed. I rented blankets and there were none. The online check in was a nightmare and we spent an hour on the phone with customer service. The website said there was a counter an the truck was just in a parking lot.
Derek BThis Uhaul location is located at the storage site please keep your moving equipment up-to-date >> no moving carts available.
MARSHA WOur reserved location was changed the night before without notice. Since I pre-paid the the entire bill I had no choice but to drive 20 minutes across town to find out all they had was the truck. They didn't have the hand truck or blankets we ordered. The young lady helping us called tech support who assured her a location 1 mile away had the hand supplies we needed. They did not have anything at all. We then went back across town to the original location and I had to pay for the blankets a 2nd time. I have n=moved many times for work and always used U-Haul. This experience may mean I will look elsewhere next time. Not very happy at all.
Kenneth HI had a terrible experience at this location. I specifically requested 24 hour pick up for 7:00 AM. When I arrived at the location the truck was set for in person pick up only and the store wasn't scheduled to open until 9:00 AM. I went over to store 783050 where Brian Harvey went out of his way to help me out and find someone who could release the vehicle to me. Someone arrived at 8:10 however they didn't have a key so they went back to the main store and had a separate key cut. I finally got into the vehicle at 8:45 AM. The truck was dirty and had trash in it. The AC didn't blow cold air. I arrived 2 hours late to my destination. I will not be using this store again. Brian Harvey at store 783050 was great to work with and I will only be using his store in the future.
David EReally great lady at the front desk-- very personable and helpful.
PATRICK BGentleman that helped stayed passed closing to receive our truck In. Much appreciated.
ERIC MThe rental trailer was exactly as advertised and performed well. The on-line reservation and check-in process was good and saved time. Personal at both pick-up and drop-off locations were pleasant and helpful. Good experience!
James BKeep the bed area of the pickup trucks washed off and cleaned after each use.
Renada JTerminate the employees. All of them.
TAYLOR HThey lied about the fuel gauge and charge me 60 dollars for fuel
SHAH BAgent should give customers instructions for returning the haul by telling them to look on their phone for a text and to follow the online instructions. I have never used a U Haul truck before so I did not know the procedure.
Kenneth FThe woman helping me was wonderful but it was a bald guy he was petty and unrealistic...he wouldn't give my deposit back because he said the truck needed 2 dollars worth of gas
Andrea NBetter customer service, more friendly worker and y'all need to clean the trucks before renting them.
Monika PGreat Service.
Lynnore LExcellent service provided
Lynnore LY'all for sure should call me
Kayla DReggie is the best Uhaul rep I have ever encountered using rental trucks. He goes up and beyond to assist with your needs.
Arlene DExcellent job Reggie
willie lGot a last minute notification to drop it off at a different location and when i got there, they Couldn't find my reservation and also charge me for extra mileage, when they switched the location. Not sure why i was charged extra mileage , if that wasn't the preferred location.
Jaylan HRien
Robert FI appreciated the efficient way that I could contact a reservation manager by phone who could set me up with a reservation digitally. Then, I could check in online and have everything ready when I went to pick up the truck. This saved time and prevented confusion.
Daniel JI don't know how the drop off place was I didn't myself go there so I don't know what it looked like. as of 10:40 this morning 6/24/19 I have not received any information on the rental return.
peggy bThanks
lee jI felt its better to go to a uhaul not to their contracted service provider. They could not provide padding for the 10' truck.
md fVery professional, efficient and courteous he went above and beyond informing me of different services that would be beneficial for my business. Excellent service à la clientèle
arly lSuper nice customer service representatives!
Dawn DCustomer service was great ?? trailer needs a little grease on the jack.
andrew kReggie was literally the besttttt ! he was so accommodating to me and he helped me get in and out.
maya bS.O.
Toya WThe man there was nice. I tried to call several times while I had the truck to ask questions. No one ever answered the phone. What if it was an emergency? I do not have a phone with internet access to search for another uhaul number. So what would I do? Suggest, have more gas in the vehicle. The special benefit/discount that I supposedly received for putting $15.___ in gas. Was not a discount in anyway. That amount was deducted from my total, was not a discount. I still paid the same amount. The only difference was I was putting more gas in the truck when I returned it than what was in the truck when I picked it up. That wasn't a discount. That was an untrue statement. There was no discount.
DeBora WThe manager Reggie is awesome
Reginald CReggie is very accommodating and professional!
Tyler DI had to call the location to ask if I had left something in the truck and Reggie happily ran out to check. Very hospitable
Nicolas AOnly concern was the deck of the truck obviously leaked while driving in rain. A great deal of wet moving pads and furniture.
William GKeep on doing what you are doing..totally thumbs up!
Charles WThe truck had a very rough ride Felt like I was in a covered wagon
Hi RStaff was very friendly and helpful, Thank you
Louis WEverything was fine
Patrica JReggie, at the front desk, was extremely helpful. We needed a truck and unit the next day and he made it happen quickly and easily. Truly your facility was a blessing to us in a crisis situation. Thank you for what you do!
Christine GStaff was very friendly
ISIAH TPainless experience. Gentleman working the counter was very nice and helpful.
Temeka AReggie was professional and very personable. This was absolutely the best experience I've had with a truck rental. Will most assuredly use their services again!
Arlene DThe staff, Reggie and George, are the best one can hope to have assist with moving needs.
Joseph PSuper sweet & friendly! The entire uhaul experience from beginning to end was so simple & wonderful!!! THANK YOU!!!
Summer TThe staff was very professional. The staff went over pertinent information with me as well as made sure I had the number to call if there was an emergency. Most important they asked if I had any questions and showed me supplies that I could purchase to make my move easier.
Rose WTruly an asset to the UHAUL entity. Customer satisfaction #10. Would recommend #10.
Carol H