Customer Reviews for Belvedere Mobil
(U-Haul Neighborhood Dealer)

Évaluation :

1

Every time I go here there's a problem. He tried to refuse service and say "the system was down" then he tried to overcharge me for mileage. I think his goal was to make sure I never come back. There were so many people that gotten treated with more respect than me. It was very hurtful. It's like the manager had a personal vendetta against me. Sir, don't worry. You will NEVER see me again.

Évaluation :

5

in and out in no time. very proffecional. the fastest dropoff i've experienced in my lifetime.

Évaluation :

5

no waiting, no hazzle and in and out in no time.

Évaluation :

5

Everything was fine

Évaluation :

2

Very poor service overall. Actual Truck mileage and gas levels were not accurate upon pickup vs. Agreement doc. I am awaiting credits since I was overcharged.

Évaluation :

5

5 étoiles

Évaluation :

3

The clerk spoke broken English and I had a hard time understanding him when he spoke.

Évaluation :

4

The pick-up location and staff were helpful & great. The truck itself had quite a lot of issues on our drive to Okeechobee County, in that the engine would randomly turn-off while on my drive up I-95, and then not turn back on for several minutes. Happened 8 times on our drive north. Just felt totally unsafe & frustrating. I called the drop-off location in Okeechobee on February 8th to notify them of the issue, just so they were aware. I then followed up on Sunday too, with another call to them.

Évaluation :

1

Very rude clerk unprofessional disorganized bad attitude towards customer no manners whatsoever very bad experience after all

Évaluation :

5

Always extremely helpful and accommodating. I've rented a lot of uhauls from tons of locations and it's usually a nightmare but with these guys I have zero complaints ever.

Évaluation :

1

This Spanish guy that work there over charges me for things I didn't not receive ! He charges me for gas when I brought the truck back on the same amount of gas I had gotten the truck on , he charges me 114 dollars and charges me for something he never gave me ! Even when I called him and ask him he said no I did not charge you for that , when I get my final bill , he did charge for it , and he didn't want to give me his name .

Évaluation :

2

This place is awful, I was surprised. I am glad that I payed extra to not return the trailer at that location. Also, the trailer tongue was stuck under the axel of a moving truck, they had to put bricks under the wheels to clear it. Not a good place.

Évaluation :

1

Don't try and upcharge your customers $80. The area was surrounded by homeless people and drug addicts who bothered me the entire time I waited for my U-Haul. For some reason had to pay 25 over what I was quoted on the website and app.

Évaluation :

5

Staff super professional and friendly

Évaluation :

1

Over charged, my reservation was placed completed by company and I was over charged for 1 day

Évaluation :

3

Truck was dirty. I had to sweep it out. The steering was very shaky and unsafe to drive. We already had it loaded when we realized the steering issue. Had to drive 800 mikes like that. The a/c and heater did not work. We had to keep turning it off and back on for it to work just a few minutes. We paid a lot for a beat up truck. Will look for alternatives next time.

Évaluation :

5

The attendant hooked the trailer up for me. No wait. Thank you!

Évaluation :

3

They didn't have a dolly. Also, kinda hard to return equipment in a decent parking space.

Évaluation :

2

I was sent to multiple locations to pick up the equipment I reserved. My pickup location was changed twice last minute. They tried to charge me double after I had to drive 20 minutes to pickup and drop off a dolly I already paid for.

Évaluation :

2

I out gas in the truck yet I got charged for 1 gallon after following the vague guide that’s given won’t rent again anytime soon now I have to dilate charges because the system is not trustworthy

Évaluation :

1

The light was broken I have to drive with no light 3 hours!

Évaluation :

1

The truck was filthy and the cabin smelled like urine, the mileage out was off by 20 miles and when I complained about both of these issues before leaving and after my arrival the agent did nothing about it and said we do not get paid to clean up the trucks. Also the 20 miles over charge was very obvious to both of us myself and the agent that someone in their outfit was using the trucks then passing on the charges to their unsuspecting customers. The uhaul business at this location is a bad business and they are ripping off their customers with their filthy trucks. TM5817M is the truck ID.

Évaluation :

1

I received the vehicle super dirty

Évaluation :

5

Super helpful & friendly staff

Évaluation :

2

The truck was dirty and infested with ants. When I told the clerk he made me buy OFF.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

The one clerk who worked with u-haul was busy, was Behind the counter at a gas station/ups/amazon/food sale store, kept talking to other customers and clerks, took a while to shuffle trucks around to get to the trailer, then the plug from trailer to my car was not compatible, he told me to go to Home Depot or ace hardware and buy an adapter - i told him to unhook the trailer and cancel the sale until I could get back with the plug - he then miraculously found one in his car that he sold me for $10. By then I had been there over 1 1/2 hours, I asked him to redo the receipt with the current time ( which would affect my return time at destination) he said he could not do that. The guy that actually hooked the U-Haul to my vehicle could not speak English, causing more wait time.

Évaluation :

5

Great service !

Évaluation :

5

Bien

Évaluation :

5

Easy in and out

Évaluation :

3

The van smelled strongly of marijuana. This location is handy but not ideal. Very crowded with vehicles and they are trying to do so much to get business, it is not my preference

Évaluation :

1

You could start by not overcharging them on mileage. I gave the operator of this location and estimate of 100 miles and I only drove 78 miles and he charge me for the full 100 miles. I am very unlikely to ever use U-Haul again when I can go to Home Depot in my area or budget or any number of other rental companies. It would take a Christmas miracle for me to recommend you hold anyone I know after this experience

Évaluation :

3

I would say that if you just need a truck, the place is fine. It's just a gas station that offers the trucks. The same attendant also handles mailing so you have to wait your turn

Évaluation :

5

Everything is perfect

Évaluation :

5

Very clean great service and very reasonable

Évaluation :

3

I have been asked to added or charged for fuel l that I was given the truck.

Évaluation :

5

Exelent

Évaluation :

3

Make sure everything is correct BEFORE the customer leaves the location. We were given the wrong key, and all the paperwork was for the correct rental. It delayed us about 30 minutes to get everything situated. The agent was very kind though - honest mistake I understand, but the situation itself was frusterating.

Évaluation :

1

Bad customer service Tires were bad Truck emergency brake was on and agent wouldn’t help us with anything

Évaluation :

3

The problem was I was told by a lady wearing a red shirt with a Mobile logo, my receipt would be sent in 10 minutes, by the guy who I itially assisted me. I later, received an email saying I hadn't returned the van! So of course had to call & straighten it out. That went fine though so all is well. Customer svc other than that I would rate at 7.5. No offer to bring the truck out (which was literally parked too close to the building to get in to from the driver's door. Thankfully I'm resourseful, so I entered from the opposite side.  The gentleman on the phone was helpful in resolving my issue as well.

Évaluation :

5

Great location to rent a truck and costumer service very helpful

Évaluation :

1

This company cheated on the starting miles. I took a picture and showed them my GPS and traveled 8 miles. They said they will adjust it but still charged me 24 miles. He told me his computer was down so he couldn't fix it right then. My guess is they are scamming the public with this and hope most don't check their mileage.

Évaluation :

5

Exelente service

Évaluation :

5

Clean the back of his truck inside need to be washed down

Évaluation :

2

Vehicle had low tire pressure warning. Vehicle had oil change warning. Vehicle showed warning light for door open however all doors were closed.

Évaluation :

3

Put more gas in the uhauls

Évaluation :

4

your rates are about ten times what you actually advertise.

Évaluation :

4

As the U-Haul service is combined with a busy convenience store, the sales agents are challenged with multiple duties. Bottom line my van was new and ran well. Process was fairly efficient.

Évaluation :

4

Slightly unanticipated check out time. It all worked out. Check in was as easy as leaving the key

Évaluation :

2

My 1st time moving! The location was hard manuervering the 17' truck. Sticky substance was on the cup holders. What truly was disappointing is they lost my reservation AND I presented a $50 off coupon which they NEVER honored. Sad my 1st experience was bad. UHaul should not publish coupons if they are NOT going to honor it.

Évaluation :

2

Employee should go over contract as well as a walk around the vehicle when picking up. Online return vehicle was unusually difficult, and I was charged for over 1400 miles on a 24 hour rental. Do the math, approximately a 20+ hour drive? Still waiting for resolution for the $1 530,1 bill for the 118-120 mile trip.

Évaluation :

5

Flexible

Évaluation :

5

It makes my moving goes faster and easy.

Évaluation :

5

The staff was efficient and patient. Great communication. They had an amazing selection for a last minute need. Would absolutely come here again

Évaluation :

1

After going through the online reservation and registration, I had to use the app when I got there; however, there was so much signal interference from their own network, the app wouldn't work. Why put your customers through all of this? I'm not likely to use your service in the future if I have to do everyting mutlple times and then things don't work. You need to make the customer experience easy, not difficult.

Évaluation :

5

The van we used was clean but it smelled like a Porto- John!! You might add some air fresheners in the vans.

Évaluation :

5

A tire blew out on the road of the tow dolly, How is possible that I am telling them, I am traveling 1500 miles and they don't give the best equipment they have.

Évaluation :

5

Fast welcoming service, truck was clean well done job. Love the service of Uhaul always a pleasure!

Évaluation :

1

Van was filthy and smelled strongly of cigarettes. Several vehicle warning lights were on for maintenance. Will never return nor recommend this location.

Évaluation :

4

Nothing very professional.