Évaluations des clients BG Auto & Truck Accessories

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de BG Auto & Truck Accessories

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Kino H. le

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Le client n'a pas laissé de commentaire.

Jessica M. le

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Le client n'a pas laissé de commentaire.

GWEN A. le

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Le client n'a pas laissé de commentaire.

Miguel G. le

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Don’t cancel my first reservation and have me drive to a completely different location. This location is not responsible for what happened. He was awesome. He was able to make me a second reservation. We didn’t have an appliance dolly. That made the whole day worse. The gentlemen informed me anytime Sunday we could return it. Well that wasn’t the case I then got an email and text message saying our truck was due back by 6 am keep in mind I would have missed this if our pets didn’t wake us up at 6am. I called U-Haul and they said it would be ok to return it later in the day around 12 or 1. She failed to tell me that it was going to be another $116 just because I was not properly informed there was going to be additional charges. I really would like to talk to someone about this matter this whole experience has been bad. Especially for renting my first U-Haul. Last but not least the only reason the vehicle had high mileage was it was the only vehicle I had and I had to travel around to find an appliance dolly. Please call me. 419-341-4255

Timothy M. le

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Folks at BG Auto are super helpful. They installed my hitch and lighting, and they stand behind their work. They have been helpful with trailer rentals.

Mike D. le

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Le client n'a pas laissé de commentaire.

Kodey K. le

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Le client n'a pas laissé de commentaire.

Tom R. le

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I have a problem with the original location to pick up. BG towing was horrible. They closed early without letting me know. I had to call the 1800 number to find a trailer. What a pain. Very unprofessional

Bruce E. le

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This location needs to fix the holes in their parking lot

Amy N. le

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Great customer care

Stanley H. le

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Be prepared to drive through mud puddles if wet conditions prevail.

Mark S. le

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Le client n'a pas laissé de commentaire.

Sean S. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Le client n'a pas laissé de commentaire.

STEVEN R. le

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Le client n'a pas laissé de commentaire.

Nathan W. le

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Le client n'a pas laissé de commentaire.

jayne or tim M. le

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Le client n'a pas laissé de commentaire.

John E. le

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This isn't reference to the pickup location but rather the app. I signed up to do the self check-in feature and the app wouldn't work. Then when I tried to check the Uhaul truck back in to the drop off location, it had me enter pictures and information twice and then displayed errors saying it couldn't process my request. After 3 times, it told me to just do a night drop off. App is extremely non-user friendly. As far as the location goes, there is no lighting in the parking lot after hours and huge pot holes filled with water. Also, it was very hard to locate the drop off box for the key without any lights.

MARK S. le

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Le client n'a pas laissé de commentaire.

Austin C. le

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Make sure I get a call from a representative like the site says. And make sure my reservation is at the location my confirmation e-mail said.

steve B. le

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Le client n'a pas laissé de commentaire.

katrina M. le

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Le client n'a pas laissé de commentaire.

Paula G. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

William W. le

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Very good service

Janet S. le

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Le client n'a pas laissé de commentaire.

Teresa T. le

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Thank goodness the manager /owner of the BG Auto store called me at 1pm on a saturday 4/28 to tell me he was closing. I was told by reservations that my pick up was scheduled for 4pm that day.I had made a few calls to reservation weeks ahead to be sure everything was good to go. Not once was I told the store wouldn't be open.BG auto was very nice and worked with me.....Teresa Taylor

shawn R. le

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Everyone was very friendly and accomidating. Equipment was well maintained. I would definitely use this location again and recommend it to friends.

Gregory O. le

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Le client n'a pas laissé de commentaire.

Collin S. le

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Le client n'a pas laissé de commentaire.

karen B. le

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Le client n'a pas laissé de commentaire.

Janelle T. le

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Everything was smooth. friendly staff. thanks

Robert S. le

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Le client n'a pas laissé de commentaire.

samuel M. le

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Le client n'a pas laissé de commentaire.

CATHY O. le

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Le client n'a pas laissé de commentaire.

LeAnn W. le

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The parking lot needed more gravel due to the deep puddles and mud from all the rain storms and snow. Otherwise it was very convenient to drop off and put the keys in the lock box.

Danielle B. le

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A.) Make sure that the pick-up location is closer to the preferred pick-up location indicated by the customer. B.) Communicate pick-up information in a timely fashion to the customer.

Robert G. le

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Everyone I dealt with was very nice, but communication is lacking a little. I didn't know my pick up was in Bowling Green, so my drive was from Fostoria to Maumee (where I thought I was picking up the truck) to Bowling Green then to Perrysburg (where I was moving from) and back to Fostoria (where I was moving to.) I also tried to use the online site to let you know I dropped off the truck when I was done with it, but that didn't work either. All in all, things worked out fine, but I could have used just a tad more information. :-)

Mike D. le

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Le client n'a pas laissé de commentaire.

Lori T. le

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Le client n'a pas laissé de commentaire.

Caitlin E. le

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Create more signage. Difficult to find.

Kristy A. le

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We dropped it off after hours. It was a trailer, I was kinda worried that someone would pull up and that it. I made sure and took pictures of it after we dropped it off on their proterty. We just didn't know the area, used it to take our son to college. I had called to make sure that I could drop it off after hours. Also I called the next morning to make sure it was still there. Both people I talked to were very friendly and helpful. I just was nervous about not knowing the area.

Stephen P. le

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Everything was good . Once I found out where I had to go to to pick it up ,,,,,,

Gabe S. le

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Did not drive the amount of miles I was charged for.

Sandy R. le

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Le client n'a pas laissé de commentaire.

Hali S. le

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Le client n'a pas laissé de commentaire.

Hali S. le

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Le client n'a pas laissé de commentaire.

JIM T. le

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Le client n'a pas laissé de commentaire.

Bonnie B. le

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Excellent service...from the last min call to them for a next day trailer rental...to quickly handling the hook up to our truck including attaching the one part of our hitch and the light adaptor plugs that I had no clue how to do. Thanks again!

John C. le

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Confused as to why charged for two days extra when the return was for 5/31 and it was turned in on 6/1. Was only expecting one day extra charge not two.

Adam N. le

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It was perfect.I was in and out with my paperwork and the trailer dropped off!This is where I should have picked up the trailer in the first place!

dona C. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Bg auto and truck accessories was very kind and courteous. However uhaul company does not stand by it's guarantees. I had a reservation for a 7am pick up and when I got there the website stated there was no truck ready for my reservation. I had to wait until 9am when the business opened to get the truck I had reserved. On the front of the building was a big banner stating reservation guaranteed or $50 off. Well the card was just charged even though I had disputed the charges on after hours drop off online.

Kimberly N. le

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While the BG Auto and Truck Accessories was extremely helpful, our overall experience was horrible and was only rectified by this location. They were the location we were supposed to pick up from. Our pickup location and trailer size were changed without our permission or without telling us. The correct location, Falcon Storage, has very poor customer service. They also run a car wash and mad us stand at he counter and wait approximately 15 minutes while they serviced car wash customers who had arrived after we did. Then when our trailer was not there, he was very rude and u sympathetic and just said...you don't have a trailer here...you're at the wrong location, app while we're showing him our text confirmation that indeed we did have a reservation for that location. If it weren't for BG accessories, our 2 1/2 trip to pick up the trailer and move our daughter home from college, would have been for nothing and we wouldn't have been able to move her.

Angelo C. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Sam C. le

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Le client n'a pas laissé de commentaire.

Doug W. le

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Le client n'a pas laissé de commentaire.

LEROY S. le

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Le client n'a pas laissé de commentaire.

justin S. le

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What a fabulous little place to grab yourself a uhaul.

Anthony M. le

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The location had a gravel parking lot, with plenty of areas of standing water. Not the best looking but it got the job done. It was very easy to drop the truck off and leave the keys and contract in the clearly labeled drop box. I wouldn't necessarily recommend to someone looking for a place they know they'd get taken care of, but I wouldn't hesitate to mention the location to someone, especially for drop off.

JOANNE B. le

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Le client n'a pas laissé de commentaire.

JOHN F. le

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Great Job!

jared R. le

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Get the correct truck... I came in expecting to be getting a 10' truck and was told I got a 15 foot truck. Then I went out to get the truck and it was a 10' truck with a trailer on it. They then took the trailer off when I asked them to. There were no price discrepancies, but it just did not seem like they knew what exactly what they were doing.

Thomas L. le

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Le client n'a pas laissé de commentaire.

Stephen L. le

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Made a reservation for Saturday @ 9am. The original location opening time was at 8am, but no body was there. Didn't get a trailer from a different location until after 10am. And didn't have the correct trailer I needed.

Amanda V. le

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My reservation was switched to a different location without notification. After spending almost 2 hours trying to get my truck, I received it from this location. The gentleman was as helpful as he could be, but unfortunately Uhaul doesn't allow many changes/compensation to an order unless you contact customer service directly - so spend the same amount and cross your fingers you'll be compensated sometime in the future.

nelson S. le

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Le client n'a pas laissé de commentaire.

Richard A. le

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They help you with hooking up equipment properly.

Nadine I. le

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I requested a furniture dolly with my reservation but was told that the manager of the area took the dolly and gave it to another store. We managed without it but if I didn't have help, I would've been in trouble.

MIRA C. le

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They were very nice. Only thing that would have made this a better experience is if they'd have towed the car for us. Just joking of course but they were very helpfull and very nice to us. Thank-you.

Victoria M. le

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Le client n'a pas laissé de commentaire.

Thaddeus R. le

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Le client n'a pas laissé de commentaire.

Brandon S. le

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Le client n'a pas laissé de commentaire.

David S. le

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I have to believe there would have been another rental location closer to our moving location in Cleveland that had the size truck we requested other than the one you sent us to. We will be looking to rent a truck in the near future again but not so sure we want to use U Haul!

karen B. le

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Le client n'a pas laissé de commentaire.

Jerry W. le

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Only had 2 u-hauls on lot. Customer service was great but 23 miles from my residence.

Teresa F. le

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Truck was dirty in back as well as cab. Great customer service.

Jacob F. le

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Le client n'a pas laissé de commentaire.

COREY M. le

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Very happy that I was able to call on short notice and get a trailer

Kimberly L. le

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Le client n'a pas laissé de commentaire.

Jamie L. le

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Le client n'a pas laissé de commentaire.

Kenneth O. le

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Le client n'a pas laissé de commentaire.

Kim R. le

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Le client n'a pas laissé de commentaire.

Ellen M. le

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Le client n'a pas laissé de commentaire.

Bob S. le

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Le client n'a pas laissé de commentaire.

Dennis Z. le

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Le client n'a pas laissé de commentaire.

John O. le

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Le client n'a pas laissé de commentaire.

JAN H. le

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Le client n'a pas laissé de commentaire.

Rodney M. le

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I got a call from a U Haul dealer in Perrysburg, Ohio telling me I was going to be charged a fee for dropping the trailer off at the wrong location. I told them no address was given to me where to drop it off at. I used the Internet to find the one close to my location. I protested any fee being applied against me. The person told me I was suppose to call a number to find out where to drop it off. The dealer in Mississippi wrote a 800 number for me to call if I had any problems with the trailer but never said anything about calling to find a drop off location. I hope I am not charged any additional fees since it is my opinion if U Haul wants the trailer dropped off at a specific location its address should be printed on the reciept at the location of the trailer is picked up from. Thanks Rod Musgrove

CHARLIE S. le

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Le client n'a pas laissé de commentaire.

CLAYTON P. le

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Le client n'a pas laissé de commentaire.

Barbara B. le

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I had great service.

jess E. le

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Great customer service from the owner (Mike). We will definitely use Uhaul services again because of our great and easy experience.

CRAIG H. le

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Very good customer service, the whole process was very quick and efficient. I would recommend them to anybody.

Colleen H. le

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Le client n'a pas laissé de commentaire.

JAUNA S. le

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The place seemed a bit sketchy when we drove in, and a single female would be a little nervous going there.

BOB M. le

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After complete incompetence in the Toledo locations I was very happy to meet Michael who owns BG Auto & Truck Accessories. Very professional and helpful!

DAN K. le

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Le client n'a pas laissé de commentaire.

frank W. le

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Very friendly personnel