Évaluations des clients BG Towing & Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de BG Towing & Repair

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jackie B.
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Had trouble getting the key out of the lock box. Young man on the phone was very kind.

DAKOTA W.
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Le client n'a pas laissé de commentaire.

DYLAN B.
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The truck had no catalytic converter‘s the service light came on multiple times and it did not wanna shift out a third gear plus before I return it the airbag light came on

Joe K.
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Le client n'a pas laissé de commentaire.

Isaac S.
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None

JOSE V.
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Had the truck for only and hour or so and when I was unloading the truck with no other lights on or radio or even doors open the battery died. Which cost me more money. Wasn't please with the fact that I had a hard time pulling out of the parking spot in the very beginning as well

BRADLEY E.
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Le client n'a pas laissé de commentaire.

BONNIE H.
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Le client n'a pas laissé de commentaire.

Ryan R.
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Le client n'a pas laissé de commentaire.

Anthony B.
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The truck was very new, but somehow it was already dirty. Which I was not surprised about when the employees approached me as I was using the app to start my rental, they were also not very clean and none were wearing a mask. Also, the app too more than 30 minutes to start my rental, then expected us to have the truck back at our planned time. Need to better control your processes and hire better people

brian P.
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The gentleman working there Darrell I think was very nice and helpful

rita C.
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Just the way it was you don't have to improve on it and it met my standards and it made my move a lot easier the people were nice and friendly it was just a great experience

patrick C.
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Rep quoted wrong information about the rental. Ended up overpaying. Did not tell us the one way was not refundable if we did not use the whole 4 days. Told us we would be reimbursed for unused days. It was a rip-off. We want to dispute the charges. When we called customer service, Sharon was very rude and did not care what we had to say. Will never use your company again. Rep was not knowledgeable at all.

Russell R.
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Le client n'a pas laissé de commentaire.

BRIAN M.
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Le client n'a pas laissé de commentaire.

Randall G.
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Le client n'a pas laissé de commentaire.

SUNSARAY P.
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Le client n'a pas laissé de commentaire.

MAREE G.
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Le client n'a pas laissé de commentaire.

Robert D.
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Was closed when I arrived about 10 min ahead of the advertised hours, however left keys in the drop box with no issues. This isn't a reflection of the drop off location itself, but I would recommend making it VERY clear that if you are going to use the app to do your drop off, that you state up front to NOT drop your keys in the drop box before using the app to complete your rental. I did that and then could not retrieve them to take the required pictures of the gas gauge/mileage.

Rhonda N.
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Le client n'a pas laissé de commentaire.

Catherine M.
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Le client n'a pas laissé de commentaire.

Ronald F.
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They were very helpful over the phone as well as when I picked up the trailer.

Nathan Z.
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Le client n'a pas laissé de commentaire.

Heidi F.
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Le client n'a pas laissé de commentaire.

debra R.
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Seems there was an issue with the programming and the truck requested was a 15 not 17 Due to having to wait 2 hours and 15 min AFTER SCHEDULED PICKUP TIME i had requested a discount instead i paid for the 17 foot trsiler instead of the 15 and no discount as i was told it would happen , Not planning on using this location again

Richard B.
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explain how long the mobile process takes to use, it took us over half an hour to get our rental with the mobile app.

Don L.
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Le client n'a pas laissé de commentaire.

Judy M.
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Le client n'a pas laissé de commentaire.

Hunter M.
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Make sure dispatch actually dispatches the reservation or don't let them make the reservation. I made a reservation a week ago and somehow dispatch didn't actually send it through to me to get my code... Waited An hour for the towing guy to figure out why didn't have a lock code but had a reservation number. The key was in the box but I couldn't get because I didn't have a four digit pin. Nothing on him, seems like an U-Haul IT problem. How can I sit in the parking make a reservation for the next 5 min and then expect to have that reservation (this not what I did, but someone could) I would make it so they need 24 hours notice so they towing team can drop the keys in the box. A complete mess. But the towing guy was great and friendly.

Roger O.
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The service was great, service people very friendly and helpful.

Richard L.
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Le client n'a pas laissé de commentaire.

KERRI S.
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Tony is the gentleman who helped me. He was wonderful and very helpful. Thanls you

BLAKE B.
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Le client n'a pas laissé de commentaire.

Thomas B.
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When making a reservation, call the place and speak to someone specifically about what you need before you use the UHaul app. The area was an auto repair shop with U-Haul as an afterthought.

Mark L.
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Le client n'a pas laissé de commentaire.

Dave K.
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The person I made the reservation with over the phone was very helpful. However, we had to wait at least 45 minutes when we arrived to pick up the unit because the employee who handles pick up was not there. We had to wait for another employee from a different out of town location to arrive. To their credit, we did receive a phone call explaining the situation, but when you're on a schedule and expecting to be on the road with the rental, it was disappointing and frustrating to have to wait. Perhaps having more than one employee trained to handle rental pick up would be helpful.

LINDA W.
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Le client n'a pas laissé de commentaire.

Linda N.
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Le client n'a pas laissé de commentaire.

Dan R.
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Le client n'a pas laissé de commentaire.

Blake H.
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Le client n'a pas laissé de commentaire.

LEIGH W.
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Le client n'a pas laissé de commentaire.

GENE K.
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Le client n'a pas laissé de commentaire.

Jim H.
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Le client n'a pas laissé de commentaire.

THOMAS S.
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Le client n'a pas laissé de commentaire.

Dennis H.
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Adding a jack stand to this trailer would improve the experience for the next customer. With the trailer empty, a strong man can lift the tongue by himself. But with the trailer loaded 60% front / 40% back, a jack stand is needed to unhook the trailer. I made due with my pickup's spare-tire change kit / bottle jack.

Gerald I.
Évaluation :

There was not an inside and all business was conducted outside. The person seemed to be having a problem with equipment also. After I explained the issue with the blankets, he accepted my explanation after he read the hand written note about them on my contract. He did not open up the back and check if it was clean or count the blankets

Christine Z.
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Le client n'a pas laissé de commentaire.

Jerry S.
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Le client n'a pas laissé de commentaire.

Stephen D.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Bill W.
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Le client n'a pas laissé de commentaire.

Patrick D.
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Easy process. No issues and would use again! Lady was very nice and helpful.

Bryan B.
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Everything was perfect.

JACQUIE A.
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My husband was concerned about driving this truck as it rained on the highway. He felt the tires didn't have much tread and he was extremely concerned.

John K.
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There were 8 rentals for 9 am and only one agent and computer. It was 10:50 am before we checked out. Almost 2 hours past our pick up time. Your guaranteed reservation promise is right equipment, right location, right on time or $50...This reservation was not right on time.

Zavaan J.
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Inadequately staffed: there was only one person serving customers and he seemed like he couldn't care less about our wait time, which was more than an hour in a dirty garage. He had obviously been smoking in his tiny office where he was not wearing a face mask: two violations of the state law. He gave away the truck that I was supposed to just be able to pick up the keys to and go. Thankfully, he had an identical truck available. But as I drove along there was a warning message about the need to service the tire pressure monitoring system that popped up on the dashboard every time I hit a bump. I tried calling the uhauk 800 number to report the message but was unsuccessful. Thankfully, there were no actual mechanical issues.

Charlene W.
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Le client n'a pas laissé de commentaire.

ROGER T.
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Rep was very helpful

Tony P.
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I reserved a dolly and it was not available

Joseph R.
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Location was not staffed for pickup. Pickup was scheduled for 4:00pm, I left the facility at 6:00pm Truck had many areas that were not marked as "damaged" so was unable to approve condition of vehicle as is upon pickup. Had person at site mark areas in question. Truck would not start. It had to be jumped in order for me to leave the facility. Also did not start next day and had to jump on own

Kyle M.
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Prompt the customer to go ahead and submit photos of face and license as soon as the reservation is made. I did those steps just before pick up, which ate into some of my reservation time.

KRIS L.
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Not at all impressed with online check-in. Couldn't find my location though it was on.

todd R.
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Le client n'a pas laissé de commentaire.

Lucinda L.
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Le client n'a pas laissé de commentaire.

Mark O.
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He was very busy on Saturday morning and was by himself, felt sorry for him. He was stressed out trying to accommodate all of us!!! My hat off to him.

John C.
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Le client n'a pas laissé de commentaire.

Justin C.
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Service was good but the inside of the truck had something splattered on the inside wall. Not clean. Not what you want to put your belongings up against.

robert S.
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when i called for a truck, i asked them for a truck with a walk board truck ramp because i had a piano to move. i was told that all the trucks had them, the one i took did not i had to use my own trailer ramps, THANK GOD I HAD A SET

Daniel M.
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Le client n'a pas laissé de commentaire.

Brian G.
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Le client n'a pas laissé de commentaire.

Jerry W.
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Le client n'a pas laissé de commentaire.

RICHARD P.
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Just keep up the great work!

craig S.
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i ordered a dolly on monday pick up was friday and saturday for the truck when i arrive to pick up the truck 9:00 am friday morning they dione have a dolly so they call the one on main and he has some but now i'm late i go to pick up dolly and he's gone worthless

Tom H.
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Le client n'a pas laissé de commentaire.

Sharon S.
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It seems that it can be hard to getv8n touch with someone over the phone if you call; seems to go to the call center

Joseph B.
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Staff was friendly, knowlegable. We had an issue with my wiring, which they were able so solve quickly and ge me on my way

Sidney B.
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Le client n'a pas laissé de commentaire.

Eric F.
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Excellent experience !!!! The online reservation was easy. The trailer was exceptionally clean. Would highly recommend U-Haul BG Towing and Repair at 417 East Sandusky Street, Findlay Ohio.

Creg R.
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The truck I rented was dropped off by u-haul the morning I came in to pick it up at the local dealer. When my wife got in she set a water bottle down in the cup holder on the center console. When she picked it up to take a drink a popsicle stick was clinging to the bottom of her bottle. Obviously the cab of the truck hadn't been cleaned or disinfected before we picked it up. Was pretty upset that during a pandemic so nothing like this would occur. We ended up taking our own time to clean and disinfect the cab ourselves.

Teddy C.
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Le client n'a pas laissé de commentaire.

Hannah B.
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Le client n'a pas laissé de commentaire.

Don B.
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Everything was done in a professional manner very happy with service

Shawn M.
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Le client n'a pas laissé de commentaire.

Brett M.
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Le client n'a pas laissé de commentaire.

Owen H.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

gene R.
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The pick up experience was horrible. We had to pick the truck up after hours using a phone app. Could not get it to work. We called the uhaul number for assistance. we were on hold for at least 20 minutes. When we got through we spoke for maybe 1 minute and got disconnected. This happened 3 more times. My husband was able to set up a new login on his phone. the whole process took 2 hours. Very unhappy with your customer service department.

Patty T.
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Was a pain for me doing on line but Im old and Im not into that

joseph B.
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it took me longer to get the truck then I had it im 50 years old and always have used U-Haul for my needs put I wont any longer it was a pain I took a hour to get the truck and I had it for 38 mins haha I wont use U-Haul again.........it wasn't the location it was the corp office and the operator on the phones that was not being nice and not very helpful

EDWARD T.
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Le client n'a pas laissé de commentaire.

carla K.
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Le client n'a pas laissé de commentaire.

Steve F.
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Le client n'a pas laissé de commentaire.

Tim W.
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Le client n'a pas laissé de commentaire.

Brenda L.
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Le client n'a pas laissé de commentaire.

Shawn S.
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Le client n'a pas laissé de commentaire.

julian N.
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Excellent! Lady took care of everything- maintained social distancing and we were out within a minute. Made us realize how poor our pick up experience was!

Bill N.
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Le client n'a pas laissé de commentaire.

Brittany P.
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Le client n'a pas laissé de commentaire.

Hannah C.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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