Évaluations des clients Big C Food Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Big C Food Market

Cote générale :

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Matthew B.
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Le client n'a pas laissé de commentaire.

Alexander D.
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Le client n'a pas laissé de commentaire.

stanley C.
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They charge me more money which I didn't expect

MICHAEL M.
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They should notify customers their of additional charges win the equipment is returned instead of having them find out on their bank statements.

Kellye L.
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Le client n'a pas laissé de commentaire.

VICTOR R.
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Le client n'a pas laissé de commentaire.

john N.
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Need a receipt

maneshkumar P.
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I did asked the person to check the vehicle before I leave. He said its all good. I know I did filled the gas. I did filled 7 gallon of gas, when I drove approximately 63 miles. So I didn't give them less than what I got. When I returned the vehicle it had a half tank. After delivery they charge me for gas, which is not right. I'm sure they just want to make some extra money. Very disappointed with that kind of scam.. In future I have to look for other options.

Bijou T.
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Le client n'a pas laissé de commentaire.

armond P.
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I have the truck for 4 hours and was charged with a cleaning fee without anyone checking to see if it needs cleaning. Will not recommend anyone to because other companies do not charge that for a cleaning unless it is trashed.

ZACHARY R.
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Le client n'a pas laissé de commentaire.

Michael K.
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a bit of a wait at the counter initially

Emily V.
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Ensure the dolly is in the truck. The area was well-lit but still a bit sketchy (homeless hanging out at night)

Robert K.
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Scary!! Bars on the windows. Homeless walking around. Not safe! Bad part of town. Contract had the lower Greenville location as a return address, then when we picked up the truck they told us we had to return truck to Big C Food Market.

Charles T.
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Employee behind counter not wearing mask, though there was a partition. Another employee was not wearing a mask in the store when I picked up and when I dropped off.

Brian F.
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Le client n'a pas laissé de commentaire.

VICTOR R.
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Le client n'a pas laissé de commentaire.

Stanley C.
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Le client n'a pas laissé de commentaire.

huerta R.
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Le client n'a pas laissé de commentaire.

Virgil A.
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Le client n'a pas laissé de commentaire.

Christopher L.
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Le client n'a pas laissé de commentaire.

sylvia W.
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Happy to find this location so close to my home with a safe place to park my car while I rented the van. Thank you, Sylvia Wilkins

Renee S.
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The text or email that was sent out to report any damage was not sent to me in time before driving off the lot and by the time I got home, the link had expired and I was worried the entire time about some damage I had found on the truck before it was in my possession.

Cinthia P.
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Le client n'a pas laissé de commentaire.

Sheldon N.
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Le client n'a pas laissé de commentaire.

Lakisha G.
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Le client n'a pas laissé de commentaire.

JONATAN B.
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Le client n'a pas laissé de commentaire.

Michelle R.
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A receipt to confirm the return of the vehicle. I always receive a receipt at the end of my rental with other service providers. I did not get one with this service. So better customer service is my biggest recommendation for this transaction. Thank you!

Lyrone M.
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I got over charged 1 day and yall are making my wait 5 days for u all mistake.

Rickey H.
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Le client n'a pas laissé de commentaire.

steven D.
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Le client n'a pas laissé de commentaire.

Justin T.
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Le client n'a pas laissé de commentaire.

LIONEL L.
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Clean the trucks better.

Sheldon N.
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Le client n'a pas laissé de commentaire.

JASON T.
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Le client n'a pas laissé de commentaire.

Margaret H.
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Great customer service!!

Frank P.
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Le client n'a pas laissé de commentaire.

Thomas B.
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Le client n'a pas laissé de commentaire.

Eddie A.
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The Van I rented was not cleaned. There were spiderwebs in the passenger seat, the cup holder/dashboard areas was dusty and had dried liquid stuck to it and looked like it hadn't been wiped down in months. Both seats also had hair on them and in the crevasses. Considering our current situation in the world right now I excepted for the van to at least have been sanitized.

Daniel I.
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Le client n'a pas laissé de commentaire.

Shelby M.
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Le client n'a pas laissé de commentaire.

Margaret H.
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Great customer service. I signed up for mobile check in and didn't realize it but the gentleman that works at the location was very helpful and walked me through it.

Ryan C.
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Duck tapped windshield, truck bumper damage and just was given the keys and told where the truck was parked. Terrible experience no customer service

Allen V.
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Le client n'a pas laissé de commentaire.

Diego D.
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Le client n'a pas laissé de commentaire.

William D.
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Le client n'a pas laissé de commentaire.

David B.
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Very quick

Debbie K.
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Le client n'a pas laissé de commentaire.

TORSTEN C.
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didn't even look like an actual U-Haul office.

Christopher W.
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At first the agent told us they didn't accept trailers at this location, but then he said it was ok.

LINDA W.
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Le client n'a pas laissé de commentaire.

octavia M.
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Uhaul had some type of animal hair in it and smelled really bad. Had to ride with the windows down and flies was in it. A/C barely worked.

Daniel E.
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Quite a few small dings on body of truck but all were identified. Cab was slightly messy - as if someone had eaten / snacked and not cleaned up... identified this at pick-up so no issues.

Michelle G.
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I was charged $25 for cleaning and there was nothing to clean. It was left exactly as I got it. And the location had ZERO parking to drop off so I had to make a spot.

Ezella B.
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Le client n'a pas laissé de commentaire.

alec W.
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very little interaction. Drop-off process a little confusing.

Willim S.
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Not the best of locations lots of construction on the road and not used to going to businesses with bars on the windows, but all of the staff was friendly, efficient and very helpful.

Ranae H.
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Friendly. Helpful.

STEVEN C.
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Le client n'a pas laissé de commentaire.

SARVEN M.
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Le client n'a pas laissé de commentaire.

Thomas H.
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The UHaul app is frustrating. It cuts off chat with the representative and redirects to other screens without prompt. Also, it lagged out several times on a healthy connection. The rental itself was as expected.

MADELINE B.
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Easy pickup, truck was filled with empty water bottles and cigarettes. Back of truck was filled with leftover trash from before as well.

CLINTONSTUART M.
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I wanted to say that the person who helped me out was great, very nice. I will say that the truck/van that I got was horribly unacceptable in these extreme times. I am lucky that I had my disinfectant wipes (and a lot of them) with me when I went to pick up my rental. There were multiple used water bottles in the cab. I spent, what seemed like a long time, wiping the entire inside of the cab down and the outside handles as I felt it was necessary. I am certain the truck had not been washed let alone sanitized in a very long time!! This is something that I would not have expected from a company like Uhaul, specially in a area of the country (Texas) where cases are on a huge upswing. In fact, On my way to get my truck, I pass a drive through COVID testing location in Dallas. The line of cars appeared to be over a mile long!! So imagine my feelings of concern when I opened the door of my filthy rental, knowing that Texas experienced the highest day of confirmed cases on record just one day earlier! In my mind you have two choices moving forward during this pandemic. One is to do ALL that you can to protect the customers that utilize your services, so they may have the opportunity to be repeat customers. The other is to stop all rentals until this pandemic is over. I actually hope that someone reads this and takes it to heart. My 15 year old son helped me move as I had no one else with me in Texas. I know question whether I should have just left my stuff behind rather than endangering him in your disgusting truck. I was planning on using your services for my final move from Chicago to Dallas next month and I am now looking into other options. Please do and be better!!! Care more about your customers than your bottom line.

James R.
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Le client n'a pas laissé de commentaire.

Pedro R.
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Sketchy place, road to it is being repaired and in awful condition

Edwin K.
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Le client n'a pas laissé de commentaire.

CHRISTINA M.
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Over charged by an hour called the location in advance to say we would be an hour later than originally scheduled was told no problem will adjust time when I actually arrive my was charge 5 hours not 4 and I returned truck in 2.5 hours with more gas than I got it Seems like a big tip off mi will file a claim for credit

LORENZO G.
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Have more people to take care costumers

JOHN H.
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Had to hook trailer up myself

TANNER C.
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Le client n'a pas laissé de commentaire.

ALICIA H.
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windshield had a huge crack on the passenger side. My initial bill was wrong because the milage was not documented correctly. This was fixed shortly after contacting the office.

RANDALL M.
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Can't think of anything

CESILIA M.
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Le client n'a pas laissé de commentaire.

DARIUS F.
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Le client n'a pas laissé de commentaire.

GARY Q.
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Interior of the truck cab was not clean when I picked it up. That being said, everything else was good. Truck performed very well.

Mike T.
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Load the dolly and blankets into the truck for the customer

James C.
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Le client n'a pas laissé de commentaire.

CHASTON B.
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Le client n'a pas laissé de commentaire.

DEZMAN R.
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Le client n'a pas laissé de commentaire.

Cienna E.
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This location was in a very bad area. There were a lot of people standing around by the store that made my mom and I feel uncomfortable. The worker got the job done but I hope I do not have to go back.

Carlos G.
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They are friendly and fast to the rentals

Brenna N.
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Le client n'a pas laissé de commentaire.

Timothy D.
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You're asking the wrong questions. The location was fine and the clerk at the counter was helpful. It was UHaul's rude phone staff and payment system being down that led to more than an hour-long wait to get the vehicle. It not only held me up from completing a move, but made friends who offered to help me also wait. They had to leave to get to other obligations before we could finish. And to add insult to injury, you double-charged me. The last time I used UHaul, the same thing happened. I'm done with UHaul.

Andrew K.
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We were led to believe that U-Haul had begun sanitizing and thoroughly cleaning its equipment after each customer in response to the COVID-19 pandemic. However, when we unlocked our U-Haul truck, we found that it hadn't been cleaned at all. In fact, there was still garbage left in the cab from the previous renter. Additionally, the U-Haul app was extremely slow and glitchy, which caused our check-in process to last about an hour into our rental time. Please refund us for this hour of lost time.

Yi Ram K.
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Le client n'a pas laissé de commentaire.

ALLISON R.
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Le client n'a pas laissé de commentaire.

Tahirah T.
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Loading ramp had been broken by previous renter. This had not been checked prior to it being rented by me.

Sam C.
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Regarding "recommending this location to a friend"... Only if necessary due to the location.

Ryan S.
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Le client n'a pas laissé de commentaire.

Stanley C.
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Le client n'a pas laissé de commentaire.

Jeffrey K.
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Broken a/c, charged extra for fuel and bad check in experience

John J.
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Le client n'a pas laissé de commentaire.

Elizabeth S.
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Horrible experience trying to get a truck. The man working the desk was rude and clearly didn't know how to use the system. I had already filled out all my information online, as well as my phone number. He demanded I provide two additional numbers in order to check out. Why on earth would I have three separate phone numbers? I ended up giving my friends' contact information. He wouldn't concentrate on finishing my transaction and kept stepping away to help other customers. There was also a man ahead of me who had been there for TWO HOURS because this location was so incompetent. He had called U-Haul support directly and the Big C employee was again rude with U-Haul support and wouldn't comply with their instructions. When I finally got the truck, it was dinged up badly in several places. When I brought the truck back, there was a different employee working the desk who, thankfully, handled check-in quickly and professionally. I've had other very positive experiences with U-Haul locations, but this was definitely not one of them.

Gwendolyn J.
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Le client n'a pas laissé de commentaire.

Gaylon M.
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Le client n'a pas laissé de commentaire.

RENE R.
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Le client n'a pas laissé de commentaire.

Brian C.
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Le client n'a pas laissé de commentaire.

Hilary L.
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I reserved a 20" truck at this location and was informed after confirming my reservation / upon arrival at the location that there were no 20" trucks available. I was offered a 15" truck as the only potential alternative, which resulted in our inability to confine our move from Dallas to Austin to one trip. Now, because we were unable to fit all of our furniture into a 15" truck that we did not intend to reserve, we have to make a trip back to Dallas during the COVID-19 shelter in place mandate, and possibly even rent another truck. Terrible experience. For future customers, I'd suggest that you ensure that the reserved equipment is actually available. In these high-stress times, it's extremely frustrating to receive unreliable customer service that results in extreme inconvenience.

ADRIANA G.
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Floor boards were dirty. Timing belt made noise.

Javier T.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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