Customer Reviews for Big C Food Market
(Concessionnaire U-Haul dans le voisinage)

293 évaluations

2240 Irving Blvd   Dallas, TX 75207

(214) 941-2293

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 8h pm
  • Sam : 8h am à 9h pm
  • Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(214) 941-2293

2240 Irving Blvd
Dallas, TX 75207

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 8h pm
  • Sam : 8h am à 9h pm
  • Dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORIBETH E. 
Évaluation :
3

Very helpful location, the first location I went to was closed

cedric T. 
Évaluation :
1

The guy was rude. The truck had no gas.

Carnell J. 
Évaluation :
5

Vans are excellent! Rented two within a week and both were great. Location is excellent

Jeremy H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VLADIMIR Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

Not a safe place to go by yourself

FELIPE D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
1

The location was crappy. Gave me a crappy vehicle. Wouldn't recommend this place to anybody.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria C. 
Évaluation :
2

The truck was dirty and seemed like it was not cleaned or sanitized after the last person. The truck smelled and the truck had no freaking A/C! We are in texas moving, that makes no sense to not have the ac working or tell the customer that it is our or give them another functioning truck

BRITTANY N. 
Évaluation :
3

When returning a U-Haul they should walk you through because you leave handing a key over and not sure what they going to do next

ERVINA C. 
Évaluation :
4

The process was long and overwhelming.

KeVonte C. 
Évaluation :
3

Overall decent experience. No issues with the location, or service at that facility. My main pain point was the online customer experience . Very inefficient. I had to enter duplicate information. Data that you would expect to automatically transfer to the location's system does not transfer, so I wasted a lot of time providing the same data multiple times. Not to mention the more times you have to share data, cyber attacks increase. Not something you want associated with your brand.

Scott P. 
Évaluation :
1

Inspect the trucks before releasing them to customers. The check engine light ignited soon i started the van. There was no other van available at the time and I had professional movers on the clock. The electronic communications do not send accurate messages. I signed up for Truck Share so I could pick up the van overnight so that it would be available to movers early the next morning. I received an electronic message that the equipment was ready. After I called an Uber and arrived to the lot only to find out that I would have to return at 7 AM for a pick up. How disappointing. Hire additional customer service representatives. I had to make four phone calls and each one had me on hold for at least an hour. It was exhausting. At the end, my bill was incorrect. Another disappointment.

KEVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANG HYUN Y. 
Évaluation :
5

Sean the manager was very helpful and flexible with time I needed to use the vehicle.

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTIONETTE J. 
Évaluation :
5

This location isn't the prettiest. But i gave it “Excellent,” because of the clean truck, convenience and speedy process! I didn't have a reservation but was driving the truck within 5 minutes after arriving! And returned truck online, in less than 2 minutes!!

MARQUIS M. 
Évaluation :
1

This guy literally was running s convenience store at the same time as he was getting me set up with a truck. Took 30 minutes and he was a jerk the whole time rolling his eyes every time I said anything like I was an inconvenience. It sucked.

MASON H. 
Évaluation :
5

Sean / Shawn was great!

BRYNN C. 
Évaluation :
4

Convenient location and extremely helpful staff.

Don Z. 
Évaluation :
3

Was over charged in miles. Estatesf 90 miles but only drove 50 but was still charged for 90

DENNIS B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARMANDO R. 
Évaluation :
5

Straight forward no bs

huerta R. 
Évaluation :
5

The check-in process was amazing! I was surprised at how easy it was. The only down side was that my truck smelled like cigarettes. I don't know what could be done about this, but it didn't make riding in the truck pleasant.

Luis P. 
Évaluation :
5

Direct check-in and check-out at the counter with a person was much better than the no-person app. App is too cumbersome and involved.

George D. 
Évaluation :
1

Our original order had to furniture dollies and one appliance dolly. They were Out of all the equipment that I requested and they still charge me for it. And only gave me two utility dollies which were returned.

KEISHLA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jestin P. 
Évaluation :
3

I was helped by Isa and this guy was spot on with his service, Knowledge and attitude. I have been renting from this location for a couple years and several other locations as well and this rental was the best service I have ever received. Not taking away for Isa's great service, but the van I rented was a rolling oven, the A/c was broken and from all signs it was broke for the customer or customers before me. At this location you get what you get, often times the trucks fall short on cleanliness, have no Washer fluid or a check engine light is on or a low tire warning is on. There is no sign of service for the trucks at this location. However the good customer service makes it bearable for a quick rental.

Bryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA Z. 
Évaluation :
3

They were suppose to reimburse me for 34,00 $ but did not. Even though it is only 34,00 $ the cashier did not instruct me how to be reimburse.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
3

Clerk was VERY knowledgeable and efficient.

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN P. 
Évaluation :
2

The WIFI wouldn't work and it took awhile to finally complete the drop off website application on my iPhone including taking pictures of the truck, mileage, cab and cargo area. Great idea but it was late in the night when I did drop it off and I did not feel safe in this particular area of Dallas.

PAMELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KNITIQUE A. 
Évaluation :
5

It was fastest drop off I have ever had at a UHaul location

Mary Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette M. 
Évaluation :
1

The van reeked of cigarettes

Stephen P. 
Évaluation :
3

Provide information about other equipment and services

ADOLPHUS G. 
Évaluation :
4

You charged me for a cart that was not provided to us

Dustin F. 
Évaluation :
5

Wow! The check-in process was fast and easy! The attendant was friendly, helpful, and efficient!

Elia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBBIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA R. 
Évaluation :
3

Not all the supplies that were requested were available at pickup, but it still showed on the receipt that I had received the furniture dolly. The drop off location was changed to a location 20 miles away from where I requested dropping truck. I told the attendant and he replied that I could drop off at any location. Fortunately I knew the owner of the desired drop off location and he helped me get it the destination changed with no additional fees.

MARK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin F. 
Évaluation :
1

I have a picture showing how much gas was in it at drop off. The Big C location tried to charge extra on fuel. As soon as I can upload photos I will be disputing their fuel charge!

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY R. 
Évaluation :
3

The attendant at the store did not say more than 2 words. Barely said hello. The vehicle was dusty and dirty inside. I wiped down the steering wheel and the sanitation wipe turned brown. The checkin process via the app was great.

ROSALINDA R. 
Évaluation :
4

I'm going to give the 2nd question n/a with an explanation attached to it. The inside was acceptable but the outside of the van was filthy. The customer service was great. I give this location 4 out of 5 stars. I took one star away because the outside was filthy and van seats needs to be vacuum.

Latunya M. 
Évaluation :
5

The trucks brakes were out almost hit another car several times the transmission was slipping overall the truck was raggedy and needs some work

APRIL S. 
Évaluation :
2

Make sure vehicles are gassed appropriately and clean. The cab was muddy with cigarette ashes and the back of the truck was not clean either.

ARTURO G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JASMIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
2

The app for checkin was useless. They rented my truck to someone else and it too me 30 min to grab a truck.

RYAN H. 
Évaluation :
3

Equipment was in good condition. Only complaint was that that pick up and drop off was very slow.

RICHARD R. 
Évaluation :
3

Nice see. That I was pregnant and tired.

KE LISHA S. 
Évaluation :
5

Need more big truck 26' feet

VICTOR R. 
Évaluation :
1

I was forced to pay for gas that was not accurate upon receiving

Damon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOUHAMED TOUMBOU S. 
Évaluation :
4

This is as not my original pick up site. My reservation was made at another location about three miles west on Irving. There were trucks in front when I went for my 9:00 pick up....but no people. The phone number on the door of this hole in the wall pharmacy was disconnected. The people in the business next door said there is never anyone in that office. I went back three times over the next two hours and finally gave up. I am very glad I had not paid in advance. This location does not represent UHaul well and should be closed. Fortunately, the location I actually rented from had a truck available snd handled everything very professionally.

DOUGLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANIKQU J. 
Évaluation :
5

The customer service is great I've used this same location a few times and always get the best deal here.

Jimmy M. 
Évaluation :
5

Going on-line to register in advance of picking up the van saved a lot of time. The staff is always polite and professional and I will continue to use this location in the future!

ANDREA G. 
Évaluation :
5

Did not like the App at all. Slow and clunky. Way too much info required. Names and phone numbers of multiple alternative contacts (who apparently were really contacted) ?!?!? This may be convenient for the rental site, but its not that convenient for the renter. I am also very uneasy about submitting photos of my DL online. Just waiting for the bad consequences.

George D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jared A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY D. 
Évaluation :
5

Nothing. Everything was great.

John Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHEYENNE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelita G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUSTAVO Z. 
Évaluation :
5

Service was friendly and knowledgeable. Equipment was in proper working order and available.

ORLANDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN E. 
Évaluation :
5

I rent from here often but am concerned why my bill is so high. Please advise how the van cost me over 80 $for one day.

CHRIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Great customer service and they make it very quick and easy .

mary G. 
Évaluation :
5

Very friendly staff. I read some questionable reviews, all fake news.

MACARIO A. 
Évaluation :
5

My movers were absolutely terrible and this uhaul location was so understanding about it and very easy to communicate with. I appreciate it so much!

BROOKE ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rubina A. 
Évaluation :
5

Perfect. Great experience!

MARK LOUIS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERENCE S. 
Non les évaluations ont été soumises pour cet établissement.

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