Customer Reviews for Big Cat
(U-Haul Neighborhood Dealer)

Évaluation :

1

The woman at the counter was FaceTiming with someone, and literally asked me to wait so she could go out to her car and finish her conversation…

Évaluation :

1

Worst experience ever.

Évaluation :

4

The young man was so very sweet and helpful though very difficult to understand as his accent was thick!

Évaluation :

3

Again, locations were fine. Uhaul App and help line are major issues.

Évaluation :

5

Easy drop off. Convenient easy access.

Évaluation :

5

The location was great! But Uhaul charged me two times. I did not get a receipt explaining why I was changed the second time.

Évaluation :

3

The clerk was not really patient and didn't know how to check out the truck. Stated I needed to use my phone but could not help me along with that, needed to call the 800 number. Got it all done, finally.

Évaluation :

3

I arrived 30 minutes early to complete any pre check in requirements; was told I would need to wait 30 minutes. Waited 30 minutes and tried again only to find out the truck was not returned by the previous owner. Check out took 40 minutes after having to enter and re-enter the same information. The reservation went from an $85 rental to a $208 rental. The truck itself shook as if something was wrong after I left the store. I had to pull over and check to be sure nothing was wrong. The representative at the Big Cat was very helpful and had great customer service. However, I'm extremely disappointed with the complete experience.

Évaluation :

3

When it was time to drop the truck off you guys gave me an address to someone's personal home, I had to wait 30 minutes in someone's yard for you guys to give a different drop off location. The personnel at this location was helpful but didn't go through the proper steps for returning the truck. I was told to just write the miles and gas down on paper.

Évaluation :

5

Rien

Évaluation :

2

Although I reserved the truck for 24 hours, Ali used it for less than 8 and was still charged for 24 hours.

Évaluation :

3

The cashier had no idea what to do and it took a long time to get the key.

Évaluation :

3

Have dolly‘a s and/or trailers available

Évaluation :

1

Mobile check in did not work after trying twice. Personnel at Big Cat not very helpful and 45 minute wait on call to U Haul.

Évaluation :

1

The person at the gas station pick up location barely spoke English. He did not know how to rent the truck. I had to speak to someone on his cell phone to complete the rental. Nobody even looked at my driver's license. The person on the cell phone never identified themselves. It was a very sketchy place to rent from at best and the only reason I had to resort to this location was because Uhaul double booked by original location and gave away the truck I originally rented, so I had to drive an hour to find this location.

Évaluation :

5

The only thing I would recommend is to simplify the online rental process and not make it so lengthy.

Évaluation :

1

This was the worst experience with U-Haul that I have ever encountered in my entire life. Please make sure the prices are what is online. Make sure the customer and customer service look at the vehicle, miles and gas meter pre and post trip TOGETHER for accuracy. Have the correct timeframe for drop-off. I was scheduled for 24 hours only and was forced to 2 days because it was taken out of my account already.

Évaluation :

3

Quick and easy turn in process.

Évaluation :

2

When I arrived they were totally confused. He said he didn't even have a 10 foot truck well it was right outside. It took a phone call to a manager and then a lot of back-and-forth before they finally handed me the keys. I thought checking in advance through the app would make things easy but it didn't.

Évaluation :

1

This "Big Cat" location is pure ghetto, sketchy, no-class location. It should be dropped from U-Haul IMMEDIATELY!!! It's just a sketchy gas station, and not a gas station you would stop at unless you were on fumes either. I only talked to some fraking Indian on the phone who did not speak English well. I was given no documentation, the vehicle was not cleaned and was only half full with gas even though these piece of shits reported the vehicle was full of gas - NOT TRUE - and I have the video to prove it! POOR, POOR, POOR effort on the part of U-Haul and because of this experience, my next rental will be PENSKE!

Évaluation :

3

Paid for additional 4 days, but only used 2. When I received my transaction receipt days later, I was logged in 2 days after actual return. Unhaul corporate stated "we charge immediately for extra days, but do not refund for unused days"…so never pay for extra days, just return late.

Évaluation :

2

Uhaul wasn't clean. Was overcharged for the uhaul. Was told that the equipment was not available at that location but the equipment was on the truck. Owner attempted to charge a $100 deposit without my consent.

Évaluation :

4

I needed help to come with my van. I had no one to help me threw the whole move. Nothing to do with you're company. Thank you very much for working with me. Great job u-haul

Évaluation :

1

i WILL NEVER USE UHAUL AGAIN EVER

Évaluation :

3

Not very friendly people either in pick up or drop off. When I initially got there, I was handed a phone to "confirm" my reservation, during Covid, not happy about that requirement…they also required personal info, although my reservation was made via U-HAUL with a person so they had everything they needed and worse yet, I could hardly hear the person due to loud, repetitive banging in the background. I was going to try and downsize the truck but the lady at the counter told me I would have to do everything online. When I returned the truck to this gas station, the first pump I pulled in to did not have a credit card reader. The second pump I pulled in to the credit card reader did not function. I then drove this 26 foot truck to another gas station to get gas then return back to this gas station. Why does this matter? You pay mileage. This rental was the second rental location I visited. The first U-Haul location I went to was, Easy Rider, who told me they had no trucks available, and that truck he would not rent me sat there all weekend. If people spend money with you, treat them like you care. If you have gas pumps out Of order- put visible signage to let customers know the pumps, or card reader are not working.

Évaluation :

1

I paid for 6 furniture pads and found that they had been used and were dirty with tape on them. There was trash and used furniture pads in the rear of the truck. I had to speak with someone over the phone who was not clearly heard even though I opted for desk check in due to my lack of hearing. The person at the counter was extremely rude. The truck was filthy on the inside of the cab as well. And I also had to drive 20-25 minutes out of the way to get the truck. I'm extremely disappointed with the entire experience. But hey Uhaul threw in 30 miles so I guess that fixed the entire situation. At least the place I dropped it off at was very courteous and helpful.

Évaluation :

1

This was the most horrible uhaul experience I've ever had. The people in charge of the uhaul did not show up with the keys until almost 2 hours later. I called several uhaul representatives asking to change my reservation to a place that was closer and they all told they couldn't. I was charged for equipment they DIDN'T have.

Évaluation :

4

We had to pay mileage overage because we were sent way out of our way to return truck. We drove past several uhaul locations to get to the location we were given for return. Have rented from uhaul many times and have never been sent this far for return. Not cool.