The price for the time slot was misleading. I was over charged. Money was taken out of my account twice when I returned the uhaul with gas and in the same condition I got it in. I will not recommend this location to anyone!!!
TITIAUNA R
Big Cat
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lanett, AL 36863
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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I would like to honestly share the inconvenience I experienced while renting a U-Haul truck. I had clearly made a reservation for 6:30 am and adjusted my entire moving schedule to fit this time. However, due to a malfunction with the U-Haul mobile app and the instructions from the customer service representative, we were told we could not rent the truck until 10:00 am. Additionally, the online app randomly changed my reservation time to 11:00 am - 11:00 pm, which was frustrating. I was very disoriented, and this caused both my moving schedule and costs to increase drastically. Fortunately, after trying several options, I was finally able to receive the keys after 7:15 am. However, the Hand Dolly and Floor Dolly I had rented were not in the truck. As a result, I had to waste time and money searching for alternatives to rent them from other places, and the moving workers were left idle, wasting money as well. Moreover, even though the app showed that the Hand Dolly and Floor Dolly were unavailable, I found that the rental fees for both items were charged on the receipt when I returned the truck. Because of your service, I ended up paying a lot of additional costs. The U-Haul app is very inconvenient and lacks professionalism, especially for older individuals who may find it difficult to use. I hope you will reconsider this and make necessary improvements, especially considering that many people renting trucks for moving purposes do so early in the morning.
kukhyun lThe woman at the counter was FaceTiming with someone, and literally asked me to wait so she could go out to her car and finish her conversation…
Megan PWorst experience ever.
Anthony RThe young man was so very sweet and helpful though very difficult to understand as his accent was thick!
Cynthia S