Évaluations des clients Big Jim Self Storage of Wimauma

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Big Jim Self Storage of Wimauma

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JOSEPHA L.
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The personnel was very pleasant

Glenn M.
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Check out was fine. I brought the truck back and handed keys to Rep and had to call a couple of days later after receiving a message from UHaul that I had not checked in yet

Randall D.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

TIMOTHY G.
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Amazingly great staff. Fantastic friendly service.

Chih-Deng C.
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Provide parking spaces

Walter F.
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I will only rent from Big Jim's. The service there is excellent. I have used them on multiple occasions this year, and they are the best.

Larry G.
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Great service, the truck was awesome.

Jeffery M.
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Crew Chief Ms Sharon and crew member Nube Ms Erica really provided me with excellent service and help. They 'rocked', I 'rolled'. Thanks, Jeffery

Linda I.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Quick and efficient

Kirk S.
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Erica is Great to work with

WAYNE M.
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Le client n'a pas laissé de commentaire.

Mark S.
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The 15' truck was not returned so they upgraded me to the 20'. This truck had a high ramp and was very hard for us to move as we are older. The person who did not return the 15 footer on time should have to pay for my rental, not very pleased.

WILLIAM R.
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Self check in does not work. Needs new update.

Terry R.
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Le client n'a pas laissé de commentaire.

Monica R.
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Put a bigger u-haul sign.. I passed your location.

LOREN D.
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nothing! great customer service! Thank you!

MARK E.
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I was charged a fee for returning the trailer to the location on my rental agreement. Staff stated that since I didn't call ahead to make sure they would be able to take said trailer, I will be charged a fee, this is unsatisfactory and uhaul have lost a customer.

Diane F.
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My overall experience with this office was the best I've ever had. The women in the office we're so kind and helpful and very knowledgeable and professional with the facility. I would highly recommend this location to anyone. I want to thank all of y'all for your help

Edith C.
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Friendly competent service!

EDWIN M.
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Le client n'a pas laissé de commentaire.

Marc P.
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Le client n'a pas laissé de commentaire.

Bill D.
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Le client n'a pas laissé de commentaire.

Kenneth J.
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Everything went smoothly. The receptionist was delightful.

DOROTHY C.
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Great people skills. Friendly.

MARK S.
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Office staff was excellent to work with

Sheldon B.
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Le client n'a pas laissé de commentaire.

WILLIAM T.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

John M.
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Nothing

Mark Jarell D.
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stick to your word

JOHN M.
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Le client n'a pas laissé de commentaire.

Gordon S.
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My experience renting a U-Haul truck and a car tow dolly from Big Jim's Self Storage at Wimauma, FL was outstanding. Sharon Turner was especially helpful during the process.

Matthew G.
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Le client n'a pas laissé de commentaire.

Kris H.
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Le client n'a pas laissé de commentaire.

Alice C.
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Sharon was very helpful, friendly and a joy to work with at this time of COVID-19. She explained only one person at a time in office. If we stay in car she would come get us, as it wa raining.

Melani T.
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Le client n'a pas laissé de commentaire.

Jody S.
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Le client n'a pas laissé de commentaire.

Jerry T.
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Better customer relations

John B.
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Very nice customer service.

DOUGLAS EDWARD D.
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Le client n'a pas laissé de commentaire.

Walter F.
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Excellent service at Big Jim's. Only place I will rent from

Marc M.
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The lady was EXTREMELY rude. When we pulled in she ran outside and rudely told us they were not accepting returns at this location. When I told her that the text I received from Uhaul stated this was the return location, she seems very annoyed before telling us to park the truck

Grady John G.
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Le client n'a pas laissé de commentaire.

Dana F.
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Le client n'a pas laissé de commentaire.

Elizabeth C.
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Just make sure that the remote key pickup box is in working order.

Nicolas C.
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Doreen was exceptional and had gotten me in and out with the truck that was requested. Definitely will be using again when/if needed!

Walter F.
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Your On-line check out experience was not good It needs some work. This location is excellent will use in store from now on

Daniel G.
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Le client n'a pas laissé de commentaire.

Jesus S.
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Le client n'a pas laissé de commentaire.

DANIEL S.
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Uhaul adds in a $1 environmental fee which is actually part of their cost of doing business. That means that the real rental price of their $19.99 van is $20.99. I know it's only a dollar but you should know the real price - and question UHaul's integrity in advertising.

Manuel Emilio S.
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Excellent service

Donald M.
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Perfect, very friendly and helpful. A+++++

Richard T.
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I put this location as my drop off point but received a text message for another location. Not a good job.

WALTER G.
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Very friendly, informative, and helpful staff. Very happy!

Gregory L E.
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Le client n'a pas laissé de commentaire.

Oscar B.
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Excellent Service. Reccommended

Rena M.
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Ass hole at feont complete doche bag

MZIWOXOLO M.
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The Staff are great and very pleasant..

John F.
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Sharon was very helpful and courteous !

Russel P.
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Le client n'a pas laissé de commentaire.

Donna E.
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Your manager John could improve his customer service skills..the lady was just great friendly.I this her name is Darlene. Thank you,Donna. Stay Safe

Anthony C.
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Le client n'a pas laissé de commentaire.

TOMMY S.
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Le client n'a pas laissé de commentaire.

MARGARET A.
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Le client n'a pas laissé de commentaire.

Ranney D.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Simple easy process, the manager John was nice, efficient, the office was very clean!

Gabriel P.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Helpful and clean

Randy R.
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Le client n'a pas laissé de commentaire.

Ena F.
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Le client n'a pas laissé de commentaire.

Norman B.
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Friendly helpful and excellent service.

Howard R.
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Nothing!

David W.
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Clerk was very friendly

Sandra A.
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Le client n'a pas laissé de commentaire.

Heather B.
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The van was dirty, the manager (John) was not helpful, he told me if I have questions to call U-Haul. He charged me for insurance even though I said I did not want it, It said it was mandatory. I explained to him that it is not mandatory and he insisted he has been doing this for many years and it is mandatory. This made for a difficult return process because I had to go through A LOT to get my refund for the insurance I did not want. Kristi the PCA at the Oklahoma location was a witch to deal with. She was rude to me and to the storage rep that called her to process the refund. If Kristi has a mental limitation you may want to limit her contact with people she has proven to not be capable.

Ruth H.
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The customers care was excellent.

Pedro R.
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When the first time lady was great ! Don't remember her name went back the gentleman that was working don't remember name was horrible! Didn't feel welcome in the store.

Teresa G.
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Two Awesome Staff. I have a great experience each time. Love being a repeat customer!

Dustin K.
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Le client n'a pas laissé de commentaire.

Monica O.
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Communication between national/corporate and local locations needs to be GREATLY improved: I reserved and was approved a one-way 4*8 enclosed trailer (FL-TX) online Saturday night -- even took pics of my license in the early check-in section. On Sunday, Uhaul called me to switch locations since my preferred location did NOT actually have the size I wanted - no big deal since new location was just as close. I received a text confirmation in the early morning hours Monday and it still had the old location listed (hmmm). Regardless, I went to the new location on Monday. They did not have record of the reservation. Luckily, they did have the size of trailer I wanted, so she proceeded to try and put me in the system. It kept denying it, so she called U-Haul national so that they could get it transferred from other location. The personnel at this location were friendly, professional and great and finally got me on my way! However, I was delayed over an hour waiting for all of these attempts to get me in the system. Plus I spent time on Saturday night setting up my own reservation and even filled in all the information for pre check-in and then I had to go through it all again on location! On Tuesday, I arrived in Texas, unloaded and then took trailer to previously arranged location for return. Once again, very polite and friendly manager, however, he began asking me if I had been in New York or any northeastern states and when I told him "no, I came directly from Florida." He said that he had been refusing equipment from FL also (due to coronavirus), but that he would accept my trailer. I'm very appreciative and thankful to him for accepting the return, but I feel that conversation never should have had to happen. lf I was going to be refused return, then I should have been told/refused when making the reservation -- or really: 1) opportunity for refusal during online, 2) when Uhaul called me about the change in location, or 3) when making the new reservation on-site in FL. Additionally, I understand the concerns and fears of COVID-19, but it was a 4x8 enclosed trailer that I leased and it could very easily be cleaned and disinfected upon its return. I see no reason there was a chance that its return could have been declined.

stewart M.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

Muhammad S.
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I know this virus has many people on edge but the male worker(not manager) there threw my license back and paperwork instead of placing it in front of me

Vincent R.
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Le client n'a pas laissé de commentaire.

Blanca G.
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Nothing

Juvenal A.
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Le client n'a pas laissé de commentaire.

Jared W.
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These people are awesome as well and the location is wide. Plenty of room to drive around.

Wyatt C.
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Le client n'a pas laissé de commentaire.

James A.
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Le client n'a pas laissé de commentaire.

Paul F.
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Make the verification process via online faster, it took roughly 30mins to pass the verification.

Diane F.
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this is the second time I used UHAUL for a trailer and dropped of at this location....staff was very helpful when closing out the contract...

Donald T.
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Le client n'a pas laissé de commentaire.

edward K.
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The clerk was very helpful and courteous. The process to return Late at night was easy and helpful so we did t have to fight through morning traffic. i can not think of ways to improve.

Magdalena P.
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Le client n'a pas laissé de commentaire.

Terry A.
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My experience was great staff very friendly. I was in & out quickly. Would definitely use them again.

Minnie H.
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Le client n'a pas laissé de commentaire.

Mary R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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