This location in Dresden TN was superb. They helped us out when we hit a dear on our way back home from Pennsylvania. I also wanted to include and thank the location in union city TN called hornsby. They were across the street from where our car was and all of their trucks were rented out. Not only did they find us a truck but also found us a ride to be able to go and get the truck and bring it to where our car was. Everyone was kind and helpful and I would 100 percent recommend both these places to anyone who needs a uhaul truck. Thanks guys we made it home safely and could not be happier with your customer service
joe r
Customer Reviews for Big Ram Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
nota there doing great
TIMOTHY LEvery thing was top notch very easy transaction treated very well and i appreciate it.
EDDIE WMy clothes had ants all over themand it like an animal got in there and sprayed on damn had to throw half out. Have some stupid policy if you rent storage a prorated game but not going out so you I went on those spending more for two and a half weeks of storage than if i would have if they would just let me buy a whole month
CHARLES MVery friendly rep. Courteous and professional.
CHARLES MI couldn't had asked for better service!!
Susie LThis lady was awesome with us. It was my 1st experience renting a u-haul and she was very patient with me and very helpful. Id give her 10 stars if i could!!
Susie LThe people when I arrived were so inviting and professional. The man helped me with everything .He was terrific. I would highly recommend this location to anybody. I will use them again if the possibility arises!
Henry RAfter picking up our truck we proceeded to Ram to get our Auto Transport we noticed our truck hard to steer. Terry & Jackie at Ram found our Rear Axle had shifted badly. Within an hour they found another truck and we were on our way. The owners went above and beyond for us. We were treated like family. I can only say they were a truly a great company, we would rate them a 11 if it were possible. Thank you deeply -Terry & Jackie!
Henry RI didn't see an employee
Cherry WThe facility was clean and we felt our contents were fully secured. Mrs. Terry was very helpful and very inviting during our stay. She made us feel like family and her customer service deserves 10 stars. Merci
DON J | Expérience généraleBest customer service I've encountered with U Haul. I've rented from at least 8 locations. Your web portal needs a lot of work!!!
Ron BWry friendly, very helpful
Fred TRadios need to work!! And headlights were so dim that it was dangerous to even drive and on top of that it needs to aligned cause it pulls hard to the right!
Melanie BStaff is as very professional friendly and courteous. I was a little disappointed with the unpaved lot as I recently had my truck detailed.
Paris DThis is no fault of this location. I requested a 15 foot truck from the Martin TN location. I received a call the day before my pickup (Mind you i live 5 hours away from my daughters college) stating that we dont have a 15 foot truck for you in Martin and if you still want a truck you have to drive an additional 20 minutes away to pick up a 26 foot truck. Really?! I dont need a truck that big and it cost me an additional $100 in fuel. Not happy with this experience from Uhaul at all.
Kevin WHelpful. Went out of her way to help me. Truly a God blessing. Cannot say the same thing about J J Quik Stop where I was refused service in Martin, TN.
Judy DHighly recommend
jeff vNothing it was a very good experience and well attained and needs no improvement,,thanks
Charles SDry friendly and helpful
Neil CTy very much the owner so sweet
Helen MThe Staff was very friendly and helpful.
robert c | Expérience généraleTerri is a wonderful person
stephen mMrs. Lamb was a real champ. She answered my phone call at 645 in the morning, walked over and helped us out when we couldn't get the mobile check in to work. She's the best and helped make our move go smoothly
John WThe Associate was kind, courteous and thorough in helping me with my needs. This facility would be my recommendation for anyone needing any UHAUL rental services. 10/10
Danny EBeing from a very rural area, U-Haul locations are far apart and thin. This particular location was definitely of note for being gracious, helpful, cheerful, and efficient. And when we ran into trouble, they were eager to jump in and solve all our issues immediately by hand. Highly recommended! 5/5 would definitely do business with them again!
tom sShe was a very friendly woman.
Jennifer CNeither The online pickup or drop off worked
Stephen HRien
Lacey TEverything was great
Sheila KLady very helpfully
James PCustomer service and the local agent were outstanding. Excellent customer service!
DAVID BExcellent service and equipment. Would use them again. Je la recommande fortement.
Jeffrey FHard to find
Brenda EThe trailer was "very used" and had several issues. the trailer was very dirty, had tires of unmatched size, an out of balance tire, a bent left front fender support and a temporarily repaired light chord. It was the only car hauler that I could find in the Martin, TN area. The good news: It did transport my vehicle from Martin \, TN to Shepherdstown, WV with no breakdowns. Question: Why did you charge me 4 days use for a two day use?
Ron GI had a great experience!! If I ever need a U-Haul again I will definitely come back to Big Ram trailer sales!!
Carrie HI was very disappointed when I arrived a JJ's market to find out that they did not have the truck that they said would be there. I drove 3 hours to pick it up at 8 am to move my daughter. Instead I had to drive 11 miles away to get one. Great experience there! However, I was charged by the mile which seems unfair when I had to drive 11 there and back just to get a rental. When there were many trucks on the lot at jj in martin tn and he acted like he hadnt even talked to me, i did have the reservation 2 days before on a text.
Elise AYou can refund the money that a person pays on the mileage and don't even use I rented the truck picked it up and it sat in my yard for 2 days I was unable to move things fell through and when I return the U-Haul less than a mile down the road nobody ever contacted me back on the in town mileage that I purchased that was supposed to be refunded was not
Jeramie ORien
Benjamin TVery cordial and made it easy.
phillip aFriendly, helpful staff that were eager to make sure all was right with the trailer, hitch etc
David MRien
Sabrina HVery curious. Went out of the way for me and never batted an eye. Only wish she was able to line herself because she is one of a kind. Thank you!!
Robert DCompany I picked the uhaul up from put a few extra miles on the truck to make sure it was driving right which made me go over the 57 miles and I was charged for it not to happy about that
MICHAEL RI can't give the dropoff location a fair rating since I dropped the truck off after hours.
ROY LVery comfortable experience.
Kevin Cnothing
Lisa KExcellent service and will be using them in the near future implore was grate
AMELIA Kyou need a jack on the tongue; someone could get hurt without one
TONY MI was lied to about what my bill would be and when I messaged about it no one has contacted me.
dennis FMake the lock easier to open.
Tammy LMake sure that the other locations can see that this location is a trailer dealer.
RICHARD BI had reserved a car hauler the weekend before at a different location and when I got at my pick up site they had already rented it so the following weekend I rented from the Dresden site an when I reserved it they had it ready for me as promised
GLENN LAll good. Best experience I ever had renting a trailer. Five stars. Will work with these people again.
LARRY M