Le client n'a pas laissé de commentaire.wayne R.
Customer Reviews for Big Tool Box Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GREGORY C.
Le client n'a pas laissé de commentaire.Michael M.
The combo to get the key dud not work...I was told someone would come help us, they never did. After 2 hours, you finally found me a truck half the size, which cost me another 200 $to pay people to come help. ABSOLUTELY HORRIBLE EXPERIENCE!WILLIAM M.
Le client n'a pas laissé de commentaire.Patrick N.
Excellent ServiceRAFAEL M.
I booked a totally different pick up location and Uhaul assigned me this one that was 12 miles and a half hour further away. Without letting me know until the night prior to pick up. The guys were very nice but the process was disorganized for both me and another customer trying to pick up at the same time. I had even requested mobile pick up but that didn't work. The truck had about 1000 bugs spattered all over the windshield and didn't look like it had been washed in months. The cargo area needed to be swept out but wasn'tâ€¦. I spent about 70 extra minutes due to the pick up location and having to clean the truck. I give uhaul 1,5 stars out of 5. You could easily improve this of you wanted too.STEVEN C.
Le client n'a pas laissé de commentaire.Devin M.
Le client n'a pas laissé de commentaire.BRIAN G.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.JOSEPH O.
In the end I was glad my reservation got moved to this location. The guys there were courteous, kind and helpful. They took the time to discuss various options. Truck was clean and perfect for our needs. After hours drop off made things very convenient. Thank you U-Haul and gentlemen at Big Tool Box. Excellent job!RONALD F.
I've rented countless times from various UHaul dealers over my many years and I must say that Big Tool Box made the rental easiest and friendliest ever. Staff was exceptionally helpful, pleasant and professional even though they were stuck working on a holiday.MARK F.
There was trash in the cab and the back had not been swept out.LINDA S.
It was a fantastic experience. Quick no hassle. Excellent staff.Robert P.
The check in took almost 30 minutes. Could that be shortened?Jason J.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.Adhish J.
Truck wasn't perfectly clean but definitely useable. Little bit of stuff in the box on the floor and cab a bit dirty but worst was it smelled like cigarette smoke. Overall decent truck. Definitely did what we needed done.STEVEN K.
Le client n'a pas laissé de commentaire.DENNIS K.
Le client n'a pas laissé de commentaire.DALE S.
Le client n'a pas laissé de commentaire.PENELOPE S.
Le client n'a pas laissé de commentaire.MUATH A.
Le client n'a pas laissé de commentaire.BRENT N.
Le client n'a pas laissé de commentaire.DENNIS A.
Good experience overall, person checking me out seemed new but was still helpful.ISRAEL L.
The dolly was missing, yet I was double charged and charged on return. The truck bed was filthy and moving blankets scattered about. I was charged for fuel which I filled to the same place. When calling to get this corrected, it took 3 phone calls and being on hold at least 39 minutes each time. I was told the store manager would reach out and call me. He sent me an email returning 7 $I responded and never heard from him. I was told by Brittany in customer service I would be refunded 50 $yet I have not been. U-Haul and Big tool box has terrible customer service and you did not provide what I ordered and paid fir and you have taken way too much of my time. I make 35 $an hourâ€¦ I should charge you my hourly rate. From here forward I will not use U-Haul.Brenda L.
Le client n'a pas laissé de commentaire.Melissa B.
The lady on the phone was rude and didn't understand why the ac not working was an issue.April H.
They were very helpful and kindVICTORIA B.
Le client n'a pas laissé de commentaire.Janet K.
Le client n'a pas laissé de commentaire.RON T.
Le client n'a pas laissé de commentaire.Jonathan E.
Le client n'a pas laissé de commentaire.AMBER L.
Le client n'a pas laissé de commentaire.Donavhan M.
Le client n'a pas laissé de commentaire.TAMI B.
The staff was not trained properly on a customer using the app to pickup. The app itself did not work to take a picture of the odometer. Had to cancel and finish in-person.William L.
Excellent customer service! Tail light went out during use, but not their fault. Highly recommend this facility.KIRK T.
Uhaul as a company has very poor customer support. No one answers the phone. I have rented three times this year with very poor support leaving it to customers to find their own equipment. The rental from Big Tool Box was such an experience. I tried to rent from a location in county line and was pushed to a location on Holly. I needed a trailer at 7am, the Holly location did not open until 10am. Big tool box had what I needed and located on my own. Uhaul is a very frustrating company to deal with and has no local competition.Keith R.
Le client n'a pas laissé de commentaire.Christine D.
Le client n'a pas laissé de commentaire.Ruth K.
The destination was changed without our knowledge, and we were told we'd be charged if we tried to drop it at the original location.ALEXANDER S.
NICEST peopole who work at Big Tool Box! Bravo!DANIEL H.
Le client n'a pas laissé de commentaire.PAVAN P.
Great customer service at this locationSTEPHEN P.
Le client n'a pas laissé de commentaire.AUSTIN L.
Le client n'a pas laissé de commentaire.BUDDY H.
Le client n'a pas laissé de commentaire.TERI R.
The tool box where we rented the U-HAUL was absolutely fantastic, customer service before and after SUPERB , Thank you so muchPAMELA A.
Cargo Van was not clean on pickup. It had used gloves, papers, rocks,and sand in cargo area and door pockets. Van jack was lying in back not attached to van. Pieces of jack where scattered next to it. Van was at 5/8 fuel on pickup. I cleaned van on return, wiped out cargo area and front floor, put jack back where I found it, and put pieces in a plastic bag. I removed all of the gloves and papers from door pockets when I cleaned the van upon return.RAMONA W.
Le client n'a pas laissé de commentaire.CLINTON J.
The representative attached the wrong contact to my invoice and I was overcharged for the service. I emailed and went back to the location but my bill has not been adjusted. I'm sure if I owed you money I would be in collections already. Poor serviceKEVIN M.
Le client n'a pas laissé de commentaire.Leslie K.
Rented unsafe and defective truck with bold tires that blew up, dishonest and shameful - will be filing complaint with authorities for endangering life of my family.Vladislav N.
Le client n'a pas laissé de commentaire.JOEL H.
Le client n'a pas laissé de commentaire.Brandon S.
Le client n'a pas laissé de commentaire.ERIC JOHN D.
Le client n'a pas laissé de commentaire.SIMON M.
It would be nice to have an adapter to charge phones, otherwise everything was great.DONNA S.
very friendly and helpful staff, easy and quick check-in/outNINA V.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Le client n'a pas laissé de commentaire.Debra F.
Le client n'a pas laissé de commentaire.Russell C.
Le client n'a pas laissé de commentaire.John K.
I wish we would have known we only needed to return half full.jeffey B.
Le client n'a pas laissé de commentaire.LINDA H.
Excellent Service friendly professional staffROBERT M.
Le client n'a pas laissé de commentaire.MICHAEL S.
App wouldn't let me upload odometer pic, so I couldn't return the truck outside of business hours.JEREMY C.
Le client n'a pas laissé de commentaire.CHARLES W.
Very quick and helpful! A nice change from another location I am used to!!MARK C.
Le client n'a pas laissé de commentaire.RUDY J.
Le client n'a pas laissé de commentaire.AMIR F.
Not clear where to park the uhaul or where the key drop box was.Tiffany J.
Le client n'a pas laissé de commentaire.GREGORY D.
Le client n'a pas laissé de commentaire.Emily B.
Le client n'a pas laissé de commentaire.JEANNIE P.
Excellent in every regard. Wished that I could return it here too but had to take it to a place just down the street instead.DOUGLAS S.
Le client n'a pas laissé de commentaire.LAWRENCE B.
Have all items, including moving blankets, available for customers that have prepurchased them.Dakota M.
Le client n'a pas laissé de commentaire.John Y.
Le client n'a pas laissé de commentaire.Gerald C.
Le client n'a pas laissé de commentaire.Daniel D.
Easy, friendly, excellent.JAMES H.
Easy and seamlessGregg R.
The van I reserved had been given away. Zero notice or apology. I ended up with a small truck, which turned out fine except the insurance waiver and gas were a bit more expensive.MARK G.
Le client n'a pas laissé de commentaire.Daniel A.
Speedy hook upCHARLES D.
I was told gas tank was full. It wasn't. I took photo to show it was between full and 3/4. Clerk who checked me in looked at picture and accepted truck.LORA T.
Le client n'a pas laissé de commentaire.ESTHER A.
We had great customer service! Polite and informative. Great location!!DOUGLAS B.
There was sand all over the floor of the trailer, but other than that, it was fine.REBECCA W.
Le client n'a pas laissé de commentaire.GINA F.
Le client n'a pas laissé de commentaire.Timothy S.
Again the UHaul ride share drop off app wouldn't work. Would hit next and it would kick back to the Welcome Drop Off page. After trying multiple times I gave up and dropped the keys off inside and the guy working the counter was very niceJason P.