Absolutely nothing...great service!
Bruno Turenne
Customer Reviews for Bighorn Mini & RV Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy
Dean McAuleySuper helpful staff, was able to accommodate us even through a tight timeframe.
Michael KozlowskiAwesome
Leona FreseEnsure that all rentals are road worthy.
Tracey DumaisLocAtion closed but i called a jesse?? At blackfoot location in calgary and he guided me on what to do
Mike GrovueThis location was great from booking, asking questions and dropping the truck off at. Really nice to have real people to talk to face to face.
Greg RushtonEverything went so smoothly and simple.
Dan BashukEverything was super friendly. Easy. Clean. Professional. Keep up the good work
Tammy D. ManleyFast dispatch, great customer service
Bob WattVery nice staff, gave us advice about our new town.
Faye GamacheI dropped off at this location after I was told by three different uhaul employees that the location much closer to me was open. When I went there ,it was nowhere to be found. I called the number on the uhaul website and a kind fella told me his location had been closed for well over a year and uhaul would not delist his location
brian ganongGreat service and friendly
Gwen NormanExtremely helpful
Christie Faith LeibWent above and beyond to help me relocate from Duncan BC. Super friendly
Tammy D. ManleyNothing. Amanda was an absolute ANGEL of a human we asked her so many questions, came back like 3 different times to ask MORE questions and she was patient and friendly and very informed with every response. I could not reccomend this location enough if I ever have to move again, I sincerely hope I get to book with Amanda. She was the best bright spot during my nightmare of a move. She deserves a raise. Seriously.
Adrienne LucasEasy in easy out
Troy WhiteI just dropped truck off but they were very fast to send my final paperwork. Good work
Pat CochraneAll was 👍
MICHAEL GORMANRyan went above and beyond. Excellent service.
Tina GoodwinAcknowledgement that the trailer was received would have been nice. I don't think that this was up to the drop of place to do. U haul Canada should have acknowledged that. Plus I didn't like getting texts to return it on Saturday when my rental was till Sunday.
Tina GoodwinGreat experience with this location
Brent NixonSame as previous comment☹️
Ronald CasavantGreat experience and a great trailer at a fair price. We will be back again I'm sure.
Jennifer PurperThe drop off at the Chase BC location was the best experience I have ever had with uhaul. The staff were very friendly and the entire drop off process was done in 5 minutes, supper efficient. Highly recommend this location.
Doug ParnhamRien
RANDY BROWNExcellent service à la clientèle
KEVIN JENKINSIt was a good experience staff was friendly and the transaction went smoothly.
Leanne MirandaGas wasn't full full but the people running the place were very good
Tim KutajThere was no problem other than, the computer system. Returning the truck again is a chore I wouldn't wish on anyone.
Harvey HylandVery good customer service excellent place to rent a U-Haul
Sylvia KuchVery Pleasant staff. Great place.
Randy TomlinDebit machine wasn't working, was charged an additional $60 in cash and then was told I get a cheque back for the $60. Wheel chock was missing on the trailer, didn't have the right attachment for the lights.
Kristoffer WellsEverything went very smoothly
William SEMENYNALocation is fine. The app and pick up process is useless, does not work and was very frustrating! It took over an hour to get the keys and get on the road with the rental! Customer service was friendly but I was placed on hold and lost the first rep then finally got a second who then told me I had to do the entire registering process I had already previously done. All the while I should have been loading the rental. I will NEVER use uhaul again! I will never recommend this rental company either.
Connie GoodThis location was the best I have dealt with.
CAROL DeSIMONEMerci
LYLE JAMES HENRYI got charged for 2 days amd I only used it once. They recommended 2 just in case but never told me there wasn't a refund available because of 1 way. I got suckered I only had it for 20 hours. Never again. I informed myself and apparently this is a uhaul tactic to get the extra day. I'll never use uhaul again
Mario VenafroI’m gonna say for U-Haul service different locations this was the best location place to pick up a truck and got the great service very friendly good service and fast that’s something I like when I go to a location to rent a U-Haul when I get that service I’m very happy but I’ll say one thing at this location at Chase was very good service best service I ever had out of all the U-Haul locations I ever dealt with Thank you very much
Sylvia Kuchvery helpful and great people
Gary HarrisHaven’t received deposit refund in over a month
JESSE ELLISAlways enjoy how well professional and quick pick up and drop off is.
Shane KurkiThis is the ONLY location I will ever use. They are super helpful, professional, clean, organized. Equipment was ready for me upon arrival and they made sure I was legal and safe before leaving. Huge rave to bighorn for making Chase a better community by having a successful business
lisa atkinsonGreat service and very friendly staff
David MungallThey were very efficient and helpful.
ROBERT GARDNERVery Professional, good customer service and well maintained lot. Thank you guys!
Cameron BilowLove this location of U-Haul. Always a good experience . Accommodated our needs when what we were looking for was not available
Cynthia BishopTrailer I used had bad tires. One tire was weather cracked all the way around threw the tread, and the other had chunks missing and flat spots. Trailer tongue was also bent . Trailer was clean and did still serve its purpose but I thought for sure I was going to get a flat tire.
Dustin CaldwellNotify customers in advance (more than 24 hrs especially when i booked online 2 weeks prior, that their pick up destination and time changed. Especially when you have to drive to another town to get it? 45 minutes is a big deal!! And on a work day, i had to leave work early to drive to anothertown to get the trailer i reserved 2 weeks prior?! Very upsetting and disappointing
jeffrey limprightnothing all was great
david trebelcoGreat service and rates. Thank you.
Corinna HeinExcellent service and very friendly happy people to do business with...I definitely will be back to rent a truck with them again..
Maureen SmithPolite and professional made drop off easy supprisingly helpful
TREVOR MAJORThe brake pedal was really squeaky.
Dianne AlbrechtYou can investigate salmon arms uhaul dealer because she told me she didn't have any trailers and if she did they were for one way only . Mean while she has over a dozen trailer
Randolph Donald