Inside office is not clean or spacious
Kevin S
Customer Reviews for Bikers Point Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Location was good, they guys were very quick and polite and explained everything perfectly however truck wasn't really clean and the front end of the truck shook really bad when trying to brake. I did take video footage and will be calling to speak with someone one regards to this matter. We had to make an 8+ hour drive with a truck we weren't completely safe in and fully loaded. As you can imagine I was not very happy about that.
kylea SNyet
Richard HWhen I was rolling down driver side window to adjust side mirror. The knob unscrewed off handle, he knob is in cup holder, other wise? It was great..
JOHN MBe more available because I called and made two visits before getting service .
hafeez oThe location was scary, the van had a strong smell, and the steering wheel was super sticky. When I picked up the van, it was dark outside, with not a single light in the parking area and a group of guys. It was very sketchy.
Adelina HГ. Good
DAVYF PWas a sewing shop. Charged me 25 dollars late drop off fee when I dropped off at 4 pm. I questioned he said no English. Unbelievable stole my 25 dollars from my Credit card. Could not talk/dispute it because he don't speak English and I was standing in a sewing shop ….. great new years horror story ending. Thanks. You Haul. Will not be back. Joe
Joseph RGood customer service
Larry SFantastic place. Best place I’ve ever been to for u haul
Matthew FIt was a night pick up. It needs more lights
JONATHAN HAlways like renting from this location. Staff is top notch!
Matthew MGood costumer service
Jose RThe app is terrible. Experience was awful. Customer service was awful. The in app truck pictures were missing a ton of dents and scratches.
Paul NThere was only one vehicle available of the type I chose. It wasn't clean and the rr tire alert popped up. The app did not work (very slow). I had delete and redownload. It was equally as slow during the return process. Upon check in the support team dropped the call.
Sonya OGood costumer service
Jose RGood costumer service
Jose RThe gentleman who helped me was very professional and is an excellent customer service representative.
Aliesha SNice folks got in and out real quick. Only issues was I'd thought I was getting one with a ramp but didn't confirm so that's on me and it was fine anyway. Would definitely work with them again. Truck in great shape and easy to drive except backing up but that's to be expected. Merci!
ED Kthe man up front was locking up as we showed up and unlocked to let us rent a uhaul — 10/10 very nice and made it easy to understand the contract
EMILY SFriendly services- no stress
Ben KStaff were very helpfull.
Robert PRien
Thomas WUhaul need to overhaul their website and app connectivity. It was unbearably slow and took about 45 minutes to complete the return process. Mainly due to the fact the photos took forever to upload even with full cell phone service.
Hunter BGreat customer service!
John LI will use this U-Haul location again. The person running it was very nice, easy to work with, and knew a lot about the equipment he was renting to me.
ROBERT BEarlier hours
JOSEPH BThe staffers were very respectful and helpful.. They make me feel welcome. They gave all the information and instructions I needed to know there by make the experiences bearable.. Thanks.
Janet UThe gentleman that helped me was very friendly and knowledgeable. He went above and beyond to naked sure I had a great experience.
Miranda JEverything went very well and the person I dealt with was very courteous and understanding.
SHONDELL gDavid was great at walking me through the steps, answered all of my questions. The vehicle was clean but may need some wheel alignment and new suspension, other than that everything was great!
Olajumoke AReceived truck with 3/4 gas and put more than and was charged for fuel. I took pictures before and after and also was charged for cleaning of the truck. Why
Kecia GEmployee at location was very helpful.
Donald CThe self checkin took longer than expected and it took a while to get the pictures uploaded, but overall the experience was good.
Mark HThe location wasn't where I initially requested. Had to drive miles out of the way. The Uhaul trailer had a smelly trash bag in the back. Representative was friendly and helpful. Kudos to him.
Marc RAccommodating agent. My family have used this U-haul location before
JANICE JThe gentleman that assisted in turning in the rental trailer was very kind and the service was great!!
Jada RI was provided assurance that i could choose a drop off location at the conclusion of my rental. It didnt happen that way. And when i called Uhaul to address, i was on interminable hold, call disconnected w/o resolution, no call back. I have no intention of allowing myself to be in this position again, which means i will not turn to uhaul for my future needs.
John SSatisfied
Tanu DThe truck gas gage doesn’t go pass half mark ,I put $60 in the tank after I had driven only 40 miles and the needle only went to a halfway mark,also truck was burning oil or something,heavy smoke coming from underneath truck
RICHARD RInsure the vehicle is clean! I had a hard time driving before I had to clean the windshield on the inside.
Jeffrey KPoor Internet/ cell connection made digital pick up very difficult.
Kelly Cit was pretty quick and the staff is friendly 👌👌
Julio L