Customer Reviews for Bills Service Center
(U-Haul Neighborhood Dealer)

Évaluation :

2

My concern is with the U-Haul policy and a really bad customer experience to get the reserved truck and location. Reserved 26ft Truck on about 3 weeks ahead of the date I needed the truck, but 2 days before I was informed that truck is not available at the location I booked. Now I have an option of bringing the truck from 30 miles away or downgrade to 20ft truck yet from 20 miles away. Customer care service rep was very rude while giving me the options. Reserved again at another nearby location (2 days advance). Again reservation is changed to another location which is 20 miles away. Why let me reserve it if its not going to be available on that day? Moving is a exhausting experience, last day (or two) changes are not appreciated at all.

Évaluation :

5

This was the easiest and professional experience I have every had with Uhaul! I highly recommend.

Évaluation :

5

Everything is ok.

Évaluation :

5

Bill's Service provided great service every time I required their services in the past 5 years. The 20'' truck I used this time needed some engine and front axle maintenance, but i understand those are not issues directly under their responsibility.

Évaluation :

5

Bob was very helpful in determining what size of truck we needed. I would highly recommend dealing with Bill's Service Center for anyone needing a U-Haul van or truck.

Évaluation :

4

Just FYI: We didn’t meet any personnel here because we dropped off the trailer when they were closed using the app.

Évaluation :

5

Smooth ride and great customer service.

Évaluation :

5

This place was great. I picked up the truck after hours and I never used the app and I called the owner he was very helpful explaining how it works. Made it easier for me. I recommend this location.

Évaluation :

5

They were very helpful at the location.

Évaluation :

5

The staff was very professional and knowledgeable. I will definitely rent from this location again. A+ service !!! Thank you UHaul team! -Ronny Jackson

Évaluation :

5

I can't think of anything because everything was good. Merci!

Évaluation :

5

Bill went above and beyond. Great shop, great people , great equipment.

Évaluation :

4

I enjoyed the service at this location, the gentleman at the counter took time to explained to us the contract conditions, had the vehicles ready for pick up. One thing I disliked is the fact that we retuned the vehicle at 11:46 PM but the time on the invoice was 1:53 PM.

Évaluation :

4

I enjoyed the service at this location, the gentleman at the counter took time to explained to us the contract conditions, had the vehicles ready for pick up. One thing I disliked is the fact that we retuned the vehicle at 11:46 PM but the time on the invoice was 1:50 PM.

Évaluation :

5

very knowledgeable and friendly staff. Definitely plan to use this service site again.

Évaluation :

5

Some better lighting in the yard for after hours nighttime drop offs would be helpful. Maybe Motion sensed

Évaluation :

5

Always very professional and knowledgeable about there equipment

Évaluation :

5

Very nice small town shop, quick and personable. Very easy experience in and out.

Évaluation :

5

Best staff and location of any UHAUL I've rented. Have recommended it to all my friends.

Évaluation :

5

Good customer service

Évaluation :

3

The app has a lot of glitches and I even had to contact customer service 3 times to get approved on my rental because I w as not able to add an emergency contact on the app.

Évaluation :

3

Clerk did not explain that we must take pictures of equipment and equipment had a scratch that the drop off location tried to charge us .

Évaluation :

5

Truck was clean. No fault of the location but I reserved 30+ minutes away and U-Haul had me pick up here.

Évaluation :

5

Bills location is great. But when I searched on your app for a truck I was sent to a location 10 miles further. This location was not shown. I called them because I knew they are a big rental shop and they had what I needed. I don't understand why the app did not bring up this location and the truck I requested.

Évaluation :

4

The only complaint we have is that the truck and trailer were located at 2 seperate offices - neither were our requested location. This meant that we had a 1 hour round trip to pick up the equipment rather than the 10 min that we had hoped for.

Évaluation :

5

Very professional, easy to deal with.

Évaluation :

5

I have used this place before. They are pros.

Évaluation :

5

Everything went well just had to use a Peice of wood to cover the broken panel in the back that they said was ok and shouldn't be an issue. It goes straight through the bottom.

Évaluation :

5

I reserved a 20 foot truck for this location but the nearest one available was 30 miles away which would have taken at least an hour and 15 minutes to get to in rush hour traffic, plus the return trip, so I was forced to settle for a 15 foot truck which was too small to fit all of my stuff causing me to have to make an extra 4 hours each way trip with my truck and small enclosed trailer.

Évaluation :

5

Excellent job.

Évaluation :

5

Bob at Bills auto service center was very helpful.

Évaluation :

5

Thank you for all your help with making the auto trailer will fit my UTV; with putting the hitch riser together and putting on/off the trailer. Couldn't have done it without you. Je la recommande fortement.

Évaluation :

5

Friendly service with knowledgeable staff. Thanks again guys.

Évaluation :

5

Bob at Bills service center was knowledgeable and very comprehensive when explaining the process of pick up and return. The truck was a pleasant surprise a where both the cabin and the loading compartment was very clean. Merci

Évaluation :

5

The truck was clean, however we rented during a big rain storm. The truck did leak inside.

Évaluation :

5

We always rent from this location. Always friendly and fast.

Évaluation :

5

The service experience was great. No suggestions for improvement. Would certainly use this location again.

Évaluation :

1

Racist and corrupt. I have been renting for 30 years, and this is the worst one. Racist people acted like I stole the truck when I was extending on the Mobile Application. The racist man even after getting over paid tried to charge my card 4 more times for fath

Évaluation :

2

The handcarts, blankets and furniture dollys I ordered and were charged for were not in the vehicle. Being that I picked it up on a day the vendor was closed, had no recourse but to make the move without these items.

Évaluation :

5

The process of renting a U-Haul cargo van from Bill's Service Center in Hackettstown, NJ, was easy and efficient. The staff were helpful and answered all of my questions. One piece of advice is that, since I returned the van after open hours, make sure to view the link that explains how to check your return in to avoid a service fee before you drop the key in the drop box. As needed, I will use them again.

Évaluation :

5

Not much , everything went smooth

Évaluation :

5

I have rented a U-Haul van several times from Bill's Service Center. The vans have always been clean and in good condition. The rental process is simple and Bill is helpful, respectful and kind. I will rent from this U-Haul location again when needed.

Évaluation :

5

10 out 10 service, would use again.

Évaluation :

5

Fix the trailers brakes