Excellent truck rental experience! Friendly staff and well maintained equipment. Highly recommend Bills Service Center in Hackettstown for U-Haul rentals!ROBERT FRANCIS K.
Customer Reviews for Bills Service Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hackettstown, NJ 07840
(W Of East Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 5h pm
- Sam : 8h am à 3h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They are very helpful at this facility. They made a stressful day much easier for meJENNIFER D.
Nice locationFoster H.
To no fault of Bill's service center, the trailer was beat up and had a bent wheel. It did not affect the way the trailer performed. The staff at Bill's was helpful and took a look at the trailer before I left to confirm it was safe to be used.Geoffrey G.
Online reservation was great, Bob at Bill's was terrific and the truck itself was great. The only caveat is that the windshield was filthy which seems to be an issue with U-Haul trucks wherever I rent them from.ANTHONY M K.
Le client n'a pas laissé de commentaire.MIGUEL O.
Le client n'a pas laissé de commentaire.TERESA M K.
Le client n'a pas laissé de commentaire.allison M.
Le client n'a pas laissé de commentaire.JOSEPH E C.
there was nothing to improve on my recent experienceDOUGLAS J B.
Le client n'a pas laissé de commentaire.Kimberly D.
Le client n'a pas laissé de commentaire.KYLE RICHARD J.
Nothing in particular.THOMAS C H.
Easy check in. Reasonable ratesJOSEPH M L.
Le client n'a pas laissé de commentaire.Dhaval T.
Le client n'a pas laissé de commentaire.Adebayo A.
Le client n'a pas laissé de commentaire.JAMES R B.
Awesome all the way around!!LORIE A H.
RienROBERT W B.
It was a rainy day, but the auto transport was missing the front security chain and one of the ramps could be removed. The ratchets to fasten the car's tires looked rusted.Ernesto C.
Although the truck was clean, there was a major issue with the ignition requiring me to "jiggle" the key to get it to actually turn which I could not do and had to get assistance to do each time. In addition to that, the passenger door came open after hitting a bump. The door needed to be lifted and slammed to latch properly. It was just extremely unsafe and has disueded me from using U-Haul in the future. If safe vehicles can not be guaranteed, maybe U-Haul needs to re-evaluate some things.Beth V.
Le client n'a pas laissé de commentaire.Amanda T.
Uhaul online switched my reservation from bills to some place 40 minutes away. Had to call the main office to get it switched back to Bills who was great. If you are switching a reservation call first and offer options.Francis M.
Quick p/u and drop off of rental. Could not have been better. Merci.David S.
Every thing went very smoothly. I've used them before. Never had any issues.DAVE L.
I am curious at that bill.THOMAS F G.
Le client n'a pas laissé de commentaire.Robert B.
Took on the drop off after the original location was ill prepared to do so. They were very helpful and took care of me immediately.John M.
Bob was a great host. Only complaint I have is I submitted my original request to the Washington location and 2 days before my pick up I received an email saying they didn't have a trailer for me and changed my location to this location. Why would UHAUL let me make a reservation a month in advance at a certain facility if they do not have a trailer?WESLEY G S.
Le client n'a pas laissé de commentaire.Ernesto C.
Le client n'a pas laissé de commentaire.FRITZNER M.
No improvement needed. Easy to rent and return.RAYMOND F S.
Le client n'a pas laissé de commentaire.Andrew T.
Super friendly customer service!Gina C.
Friendly and helpful. Everything was explained and questions answered. Vehicle was very clean and ready to go.BRIAN W C.
Le client n'a pas laissé de commentaire.PAUL A D.
Nothing, great service, nice equipment. Everything functioned properly. Merci.HERBERT SCOTT U.
Le client n'a pas laissé de commentaire.Neil B.
Can't think how this could have been any easier or better. Used check in and out on smartphone. Excellent app!Dan H.
Good service.JULIAN R A.
Le client n'a pas laissé de commentaire.David B.
The online experience is poor. My rental location was switched to another location 30 miles away after I had a confirmation for this site. The site should show availability by site so the customer is not given the bait and switch routine like I experienced. Lesson learned. Call the location and don't trust uhaul.comJeffrey H.
all was great!LOUIS R M.
The attendant was very helpful and made the rental very pleasant.Thomas E.
The truck I rented was a piece of junk. For 250 for a day I shouldn't have to fight the front end as the truck was all over the road and did not feel like it was running right. Had screeching sound on acceleration and had no power. Dealer was great though. Very quick and efficient check in/ check out.MICHAEL R D.
Le client n'a pas laissé de commentaire.Leandro B.
Nothing to improve. I have rented at other locations and Bill's was the best. Process was easy and while two of the ten hooked up the trailer for me another completed paperwork. In and out quickly. This is the first time a location hitched the trailer for me. Others just showed me where it was and I hooked up myself. This is much appreciated!KEVIN F O.
I had to be redirected to the Hackettstown site after the Whitehouse Station site failed to leave the key in the drop boxwilliam N.
Cordial and professional. They hooked me up in no time and took the safety checks seriously, which gave me confidence in the equipment and setup.JAMES DONALD G.
A+NUNO M F.
Appreciate the Help with hitching and unhitching the trailer.DAVID W.
Nothing overall! App check in very easygeroge M.
Le client n'a pas laissé de commentaire.SUSAN G.
Le client n'a pas laissé de commentaire.THOMAS J S.
Staff hooked up the trailer to my truck and left the safety chains draging the pavement. I had to reattach the chains myself while the staff there watched me.STEVEN C H.
Overall easy process. Truck was clean, didn't have to interact with anyone. I would do it again.Dulce C.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.JAMES O.
Nothing. Was my first time ever renting a Uhaul. The experience was well above expectations. Bob from Bills Service Center was great. I will be back.LOUIS M.
Everything went smoothely. No complaints.JENNIFER F.
Le client n'a pas laissé de commentaire.Sejal B.
worst experience ever I went to pick up my truck I find that truck and didn't find the key and when I called the customer service they send me to other location is it said that they're going to credit me for 50 $next day I find myself charger twice and no 50 $has been credited to me never committed to anybody.Michael M.
Offer the 5x10 trailer in addition to the 5x8 trailer at this locationMARK S.
Le client n'a pas laissé de commentaire.MATTHEW J M.
Le client n'a pas laissé de commentaire.Elwood T.
I rent for work not having the moving blanket holder and the hand truck on the back. Would be a big help and loading. And maybe something for frequent renters.JOHN P F.
Friendly personnel, quick service. Always a pleasure.ERNESTO E C.
Bob provided OUTSTANDING customer service, waiting after closing to make sure he was there for counter pickup instead of making me do mobile pickup. He was very professional and represented U-Haul extremely well!!! Merci.THOMAS K.
Bills Service center was absolutely great. No problems at all : )CATHERINE DESIRE S.
Le client n'a pas laissé de commentaire.PROVIDENCE C.
Bill's service does a great job. ThanksDANIEL J K.
Le client n'a pas laissé de commentaire.Joseph N.
Good experienceERIC N D.
Le client n'a pas laissé de commentaire.Gary K.
Le client n'a pas laissé de commentaire.ROBERT I.
Le client n'a pas laissé de commentaire.Ronald M.
Top-notch serviceMARK S.
My experience with U-Haul in general was terrific. From online reservation, pre-check in to receiving my final bill, everything was great. My experience with Bill's Service Center was nothing short of exceptional. Bob was very gracious and thorough when I picked up the vehicle early on a Monday morning. Who likes Mondays, right? He went over the reservation to confirm everything with me, then we went to the vehicle where we confirmed the mileage and did a walk around looking for any previous damage and then he pointed out some features of the vehicle that I was unfamiliar with. I highly recommend U-Haul and Bill's Service Center and I will use them again when the need arises. Thank you to all, great job everyone!Anthony K.
Le client n'a pas laissé de commentaire.WILBERT S.
A+ service!LUIS M S.
Friendly and accommodating. Quick in and out.THY T K.
Everything worked out great.BRIAN J W.
Bill was very accommodating and professional. The U-Haul I rented was clean and was big enough for the move from my apartment. I would definitely recommend this location for anyone looking for a seamless move.GENTRIX A S.
The check in software sucked. Didn't work at all.KIRK R D.
I was greeted with the owner Bill. I asked him about renting a van . He answered all my questions and in about ten minutes I had a Van.Bernard B.
Le client n'a pas laissé de commentaire.Said I.
When returning truck and keys give code to lock box again. I had turned it to 0000 so it was not left open and luckily remembered the code.Francis C.
The owner or manager was awesome. I was struggling with the online set up and my pick up was Sunday . He was there Sunday early and said let's get u going and assisted me with tbe pAperworkMAXIMO G.
Le client n'a pas laissé de commentaire.MICHAEL C N.
Keep up the great work.John D.
Bill's Service Center 27 US-46, Hackettstown, NJ 07840 Don't rent from this location. A truck that I was quoted for renting at 19,95 $I, cost me 46,34 $, more than double that, and the employee was incredibly unprofessional, rude, and worse. I rented a vehicle to move a large coffee table, from a destination 5,4 miles, per GPS, from the UHaul pickup shop, to a destination that was on the way BACK to the same, right on the same highway, so the miles would be no more than 11miles. The person that attended to my pickup and return of the vehicle, was named Bob. At pick up, he gave me the form that noted, he said, how many miles were on the vehicle. He did not inspect the vehicle with me, as every other Uhaul rep has done in my many times using UHaul over the decades, in California and NJ. So I inspected the vehicle myself, inside and out for any existing scratches or dents. There were none. It wasn't until I was at the first stop destination, 5,4 miles, that I noticed the odometer read many miles more than what was on the paper given to me at the desk. I dropped the table off, and returned the pickup all within about 20 minuets. There would not have been time to have driven the miles on the odometer, compared to the mileage Bob had put on the form. When I returned, even said, "Back so soon!". I informed him of all the above, pointing out that as he'd also noted, my time with the vehicle was so short, I could not POSSIBLY have driven the miles I'd be charged for re the odometer, compared to his notation of much, much lower miles on Odometer. He stated that I should have checked it before leaving. True, but as I have used UHaul so many times, and never had an issue like this, I did not notice it until I had driven away, making it "too late" according to him. Further, he did not accompany the customer, likely because it was raining, in accordance to my experience with UHaul, for the vehicle look over. Without this, the UHaul employee could claim, upon return of the vehicle, that any pre-existing scratches, dents, or mileage, were incurred by that customer! So after much debate over the lower mileage he'd put down, compared to the Odometer mileage, my pointing out to him multiple times, that I could not POSSIBLY have driven those miles and returned the vehicle so fast, he said he'd go check the vehicle odometer. Bob opened the door as another customer was approaching the entrance, stopped and attended to THAT customer leaving me, waiting there. It was extremely unprofessional, and intentional, as he clearly should have finished with the customer that was THERE, and closing out first. I said nothing, and waited. He finally walked out to the vehicle, then returned as asked me how many miles I'd driven. I told him, 11 miles,(as I'd told him and entered in my online check-in, and as confirmed by GPS. He said that the distance was 7,5 miles each way, and not 5.4, despite the GPS proof right in my hands. He said, "I can show you photos to prove the distance". I asked, "Photos of what?" He snapped, "Photos of odometer readings". I replied, that showing still photos of odometers contributes nothing to his argument, as, they are... still photos of odometers, while my GPS, showed the ACTUAL distance of the ACTUAL TRIP. But, he continued to be rude, even claiming that it was ME that was dishonest, despite me having GLOBAL GPS proof, and he billed me for 15 miles. This, along with multiple other small charges, taxes, brought the cost to over double the fee quoted. The experience was horrible. This man Bob, should not be working with people, The way he handled HIS MISTAKE regarding HIS WRONG recording of the odometer miles, could have been, and SHOULD have been, handled professionally, and with dignity. Instead, he even resorted to verbal insults. I am an award winning teacher, elected member of my HOA board, recognized by the police department of my last address, as having contributed greatly to exposing 2 white collar real estate criminals in the process of fraud, volunteer for animal shelters, and am teased for my honesty... A cashier forgot to ring something up? I point it out. Change given for a larger bill than I gave? I tell them. So, on top of all else regarding Bob's outrageous handling of HIS mistake, he maintained his rude composure, hurling insults, calling me dishonest, as I walked out the door. Do not deal with this Uhaul provider.Cecilia L.
As I was close to returning the truck, a family emergency arose and I needed to get to the hospital within 10 minutes. The gentleman at the counter was extremely kind and told me I could just go. I needed to top off the tank and told him to just add to my bill. He could have taken a stand to do it right, but he was very gracious in a time of need. Merci.KENNETH G M.
Le client n'a pas laissé de commentaire.THOMAS A N.
Very nice and helpfulRAYMOND E S.
Very quick and easy process.Bill Y.
dropped off truck off hours received an receipt the next dayROBERT D.
Bills was great, but my original reservation was at johns in newton and they where not prepared for my online check in and cost me two hours. A lady named Brittany hitchenson (not sure if that's spelt correctly) helped me find a truck and was very nice and even checked multiple truck sizes and locations. Good customer service, I am pretty sure I am due for a fifty dollar refund for the first place not having the truck readyandrew R.
Le client n'a pas laissé de commentaire.SHAQUENIA S G.
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