Customer Reviews for Birdneck Shell
(U-Haul Neighborhood Dealer)

Évaluation :

5

No to much waiting time pick up

Évaluation :

1

Trasnisson was slipping. Truck constantly didn't start and had to be jumped.

Évaluation :

4

The back of the truck needed to be swept out.

Évaluation :

3

The location is in a convenience store at a gas station. The area is dangerous and not desirable. The clerks who assisted me with check in and check out were very nice. The uhaul itself was absolutely junk. The exhaust leaks so bad that it sounded like a nascar and lingered in the cabin.

Évaluation :

5

Safety in this location needs to be addressed! There was a lot of people from the streets walking around and there was a lot of police traffic with lights and sirens going.

Évaluation :

2

The gas tank was on empty so I had to fill up the truck with gas so I could use it. That should be included in the rental.

Évaluation :

2

A better explanation of your billing. An agent that can speak clear English. I never received any paperwork. I was not informed how much I was going to be charged when leaving after dropping off the truck. The truck was on empty when I got there. I received no explanation of why I wasn't receiving any bills other than I could see it on the app. I don't have the app, I don't want the app, and I should not have to depend on an app just to find out how much I'm getting billed and how much you're charging me on my card. For these reasons I left the building cussing and I was not happy. I looked at my bill online and it looked as if I was being overcharged 30 miles. I then had to call U-Haul to get an agent and have him explain to me this was not the case and I was receiving a refund. Why do I have to go through all of that just to find out how much you're charging me for renting your equipment? Did this sound like a good experience

Évaluation :

5

Gentleman at the counter was exceptional. VERY helpful and friendly.

Évaluation :

1

So many issues with the vehicle

Évaluation :

1

1. Truck battery died 4 times 2. Bad with customer service and also couldn’t help me with anything they over changed me 69,23 plus 29 dollars and didn’t even use the uhual . 3. Smelled like gas and couldn’t even drive it I WANT MY MONEY BACK !

Évaluation :

5

Check behind those people that rent your vehicles.

Évaluation :

2

1. Requested equipment (2 hand trucks, 1 dozen moving blankets) were not available at time of pick up. Not informed of this prior to our pick up. 2. Interior of truck was dirty, broken glass on dash, trash on floorboard, used disposable coffee cup not thrown away all from previous driver of truck. 2. Alignment was off on truck. 3. Emergency brake would randomly engage while driving truck.

Évaluation :

3

I do not think the locations have anything to do with what vehicles they have available. That said, the truck felt very loose on the road empty and sounded 'forced' under the hood while I drove it. We didn't end up using it because of the fear it would leave us stranded on the road. After about an hour I returned the truck to the vendor, and got charged near $70 for nothing. No, I would not recommend this location to a friend, not even to an enemy.

Évaluation :

4

S.O.

Évaluation :

3

Verify the back of the haul is clean

Évaluation :

1

The back of the truck was not only filthy and wasn't being swept or cleaned out by the previous renters as evidenced by the pieces of particle board fri other and other debris along with greasy foot prints track through the back of the truck but there was also trash form a homeless person that had been living in the back in the parking lot in there trash they even left a bag of steamed crab legs back there!!! Needless to say I was in for quite a surprise when I opened the back door of truck then lost an hour of moving time have to clean the truck out. Absolutely disgusting!!! I informed the persons on behind the counter and that they should start locking up the trucks but they didn't seem to care about any of it nor could they even hold a conversation as they spoke almost no English. Birdneck shell should be stripped of their right to rent uhauls immediately they leave renters with a terrible impression of your company and trucks. I've rented probably a dozen trucks from u haul over the years for both work and personal use and this was hands down the worst experience I've ever had by far!!!!!

Évaluation :

1

Drop off location was out of gas and did not post such so everyone was trying to get gas. Location is not safe and will not use again. U-Haul was dirty inside and had a terrible odor. Smelled like body odor like a homeless person lived in the van. U-Haul app does not work well. Had to logout and back in several times and it is cumbersome.

Évaluation :

2

Attendants were too busy to assist in a timely fashion... both upon arrival and return were told to wait a minute and then the attendant assisted other people

Évaluation :

4

check in very convenient, however, our son was going to pay for the uhaul but the rental was already finalized on parents account. the attendant said there was no way to change payment.

Évaluation :

2

I reserved a 15' truck as indicated on the contract but the dealer substituted a 10' truck and when I complained he said that I had to take the issue up with UHaul. I used the 10' truck but paid the daily price of $29,95 for a 15' truck. In addition I used 46 local miles and upon return put 3,5 gallons in which should cover any gas used (at less than 15 mpg). The dealer proceeded to charge me for an additional 4 gallons totaling $20.90. That is wrong.

Évaluation :

1

Wasn't the right size I needed. Driver side rear view gets out of position constantly during the trip

Évaluation :

2

The van reeked of cigarette smoke. The gentleman was nice though barely knew what he was doing, so the processing was long and he had to wait on customers, which is his job, so again the wait was long. He was polite and nice, though unsure.

Évaluation :

1

The lock on the lock box need to be replaced. The truck was very dirty. I asked for a hand truck and didn't find out til I arrived that he didn't have one. Truck was on 1/4 tank, had a tire at 35psi and one of the tires leaking EXCESSIVE brake fluid. He said he looked the truck over....impossible!!!

Évaluation :

2

Van was dirty did not sweep out. The counter staff dropping off did not checkout van when returned.

Évaluation :

4

Your system sucks. The pickup location needs to be removed from your system as cell data service was marginal and the location would not allow Wi-Fi useage Absurd system. I will use Enterprise for future needs

Évaluation :

5

Very friendly and helpful

Évaluation :

3

I was re-located 4 times because truck was not at my desired location. Cost me more in mileage!

Évaluation :

5

Nothing, service was phenomenal and the truck was perfect

Évaluation :

5

Uhaul is not great to work with, but every location ive been to has great and understanding people.

Évaluation :

5

It was a good experience!

Évaluation :

3

Very far distance to go to drop off

Évaluation :

3

The agent did not enter the correct drop off location so we had to make several calls and get transferred and explain the situation twice to agents over the phone during our travel.

Évaluation :

4

Drop off was easy. The location drop off was also changed last minute. It was only a few extra miles out of the way and I understand that the one I had selected was full of U-Haul trucks.

Évaluation :

3

Have someone on site to help with rentals.

Évaluation :

3

This location was a gas station with only one attendant, I had no problems but if I did I'm not sure how she would have handled it. Return was fine in my case.

Évaluation :

2

I had to wait for the key to the vehicle because they drop the truck off and didn't have the key. No discount of any was offered. Return the truck to the location and use there gas to return tank to half. I was a bit short of the halfway mark and they charged me for gas. I was very disappointed that no compensation was offered due to the lack of my time being wasted. I still had to return the vehicle at 11 even tho I didn't receive at 11. I just felt no compassion or consideration.