I wrote to you about this and haven't heard back. I was charged for additional gas which I should not have been and consider this theft. I have receipt for added gas (2 gallons) and only drove a total of 19 miles so this is well above what I used. The clerk was standing there when I put gas it=n it. and then they charged for another 3 gallons???!!! I want to be reimbursed and you should consider taking away the rental uses of Uhaul at this location. If you look at my history, I rent often. This location was sub par. Didn't even have the truck I had reserved and had to change to a smaller one without a ramp which was an issue.
Becca M
Birdneck Shell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Virginia Beach, VA 23451
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The truck was dirty and ragged and damage some of my belongings
Fred MWe needed a dolly and packing blanket, which I paid for when I made the reservation. When I arrived I was told they were not available. I would have liked to be told that in advance. The truck needed maintenance.
GAYLE BThe truck leaks when I went to load furniture the it had a lot of water in it…
Lakesha RI picked up the truck in the morning and brought it back in the evening. I was charged for 3 days!!! Very unhappy. Not only that, I rented a truck at the same location on August 25 for one day and got charged for 2. They are a very unorganized placed to rent a truck and very dishonest. I will be calling UHaul to dispute these charges once I figure out how to do that.
Janice P