Évaluations des clients Birds Towing & Auto Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Birds Towing & Auto Repair

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Kenneth M.
Évaluation :

If it wasn't for the owner at Birds, my mover would have been a disaster. I made a reservation for a truck online and the reservation was changed without anyone calling me. Then when I drove 50 minutes to the new pick up location the location was closed and didn't open until 9am. I called the 800 number to get help and I was told that my reservation was changed again to a 24/7 pickup but because of the way it was done in the computer I had to wait until the pick up location opened (1 hr later) to get help with my reservation. She also said I would get a $50 dollar credit, because of the mixup.I waited when the owner arrived he said who ever I spoke to at UHaul had changed my reservation again and my new pickup location was over 100 miles away. I already had movers waiting and now I was being told I had to drive 100 additional miles away to get a truck. this was unacceptable. I called customer support for help. The woman was nasty to me on the phone and say 'oh well, you either drive 100 miles away to pick up a truck or you are out of luck". I became very upset, I needed that truck to clean out my dead Mother's house and I only had the one day. Then the owner from Birds said to give him the phone. He told the woman that the reservation should not have been changed in the first place that she needed to just transfer the reservation back to his store and just be done with it. I heard the click on the phone. I asked him what happened and he said she hung up the telephone on him, but he was hopeful that she would transfer the reservation back to his store, because if she didn't he wouldn't be able to rent us a truck. Luckily, the reservation was transferred back and the gentleman rented us the truck and we were able to get going. I never did get the $50 dollar credit and I had to pay the movers for an hour of waiting time. I will never use UHaul again and I am going to review it online everywhere I can to let the world know how badly UHaul treats it's customers.

Ted W.
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Le client n'a pas laissé de commentaire.

TERRY E.
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Had to travel an hour and a half to pick truck up. After starting truck, the "Check Engine" light came on. Waited more time to have mechanic look at truck. He put the meter on the truck and said it was only a misfire of some type. He cleared the machine to turn the light off and said we were "Good to go." We were still leary of it the whole trip to NC.

SHARIF NYEEM S.
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CUSTOMER SERVICE IS KEY. Terrible service. I was told to take it across the street and find my own spot. No assistance whatsoever. The the employee went to the back of his store and that was it.

Wayne L.
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The "BOSS" is the only person there that does U-HAUL RENTALS. If he is not there you CAN'T RENT ANYTHING. I had a reservation for 10AM but had to wait until 11AM because he was not there.

Gabriel G.
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Le client n'a pas laissé de commentaire.

Joshua L.
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This has nothing to do with the location and I'm beyond thankful they had something available we could use but our overall experience with uhaul itself was the most stressful and awful experience. Booked a month and a half ahead of time for a 26”. Was switched to a 20” and 4 days before our pickup date was switched to a 17” and now 40 minutes away to pick up. On pickup day we drive the 40 minutes and arrive after hours to pick up only to learn after calling the 1800# the uhaul was never returned. Now leaving is in a huge bind late Sunday evening. Several issues after that till almost 10PM when we eventually ended up getting a 15”.

ELIEZER C.
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The uhual system lagged and gave us error screens. Which made the process take 30 min just to rent the eq. Then when I picked up the trailer the brake light was inop and took an additional 30 min to fix. Also no one explained how to use the trailer.

Marie B.
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Le client n'a pas laissé de commentaire.

RICHARD J.
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Le client n'a pas laissé de commentaire.

Jeffrey P.
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Le client n'a pas laissé de commentaire.

DEBORAH D.
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I was just so lucky to make it there alive.

James B.
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Le client n'a pas laissé de commentaire.

Andrias R.
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Well I originally made a reservation that was on the way, instead sent 10 extra miles each way,floor mats had dirt all over, but was relatively clean, should have marked dirty as we later found out there was white animal hair I have my own pictures, as I checked out it asked to be clean, I clicked yes and was charged $25 for someone else mess, I never did a virtual walk around, on top it was pouring rain. Im just upset about the extra 20 miles that put me over and being charge $25 for someone else mess, the rental location was busy and I didn't want to bother them as well as closing soon. The maintenance required light was on stating oil change was needed as well as for a truck towing a 3515 lb car struggled at time and idled fairly rough. For the price minus the fees was reasonable, and I PAID for extra insurance. Next time I will shop around.

JAMES F.
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Nothing to improve. Bill went beyond what was expected. Excellent service!!

Douglas P.
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Le client n'a pas laissé de commentaire.

Clayton B.
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Le client n'a pas laissé de commentaire.

Juliana C.
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Nothing, Service was excellent

Wayne M.
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Le client n'a pas laissé de commentaire.

mark K.
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This location was not conveniently located for me. I only went there because it was the closest location that had the size trailer I wanted. I had to drive past at least 5 other u-haul locations to get here.

Joanne S.
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Le client n'a pas laissé de commentaire.

Jaime R.
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You guys were great. Thanks!

Jason B.
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Le client n'a pas laissé de commentaire.

lynette A.
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Too overpriced, I will not be using Uhaul again.

teresa G.
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Le client n'a pas laissé de commentaire.

Anthony B.
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Le client n'a pas laissé de commentaire.

Lisa A.
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Le client n'a pas laissé de commentaire.

ramona M.
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Le client n'a pas laissé de commentaire.

Kim S.
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Le client n'a pas laissé de commentaire.

Josh B.
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Le client n'a pas laissé de commentaire.

ANGELIQUE P.
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Nothing at this time. Very kind, respectful and ensured our needs were met.

Gina C.
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First, with covid, there were way too many people just hanging out in the office. I reserved a dolly and when I arrived they didn't have one. They charged me for it and called the uhaul shop down the street, they said they had one. They told me I had to go drive the truck there and pick one up. Inconvenient but whatever. I get there and they guys yelling at my husband that I shouldn't have paid them for it that I have to get it through him. I tried to explain it wasn't my fault. So he proceeded to call the other shop and yelled at the guy calling him and idiot. This experience was very uncomfortable. I will not be returning to either of these shops and I've been using uhaul for many years. This is a shame. If I didn't absolutely need the truck at that moment I would've canceled the whole order. I'm am not happy at all.

ROBERT M.
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I originally made a reservation for the U-Haul on Railroad Avenue in Wrightstown, NJ, and when I got there they told me they were closed. That's how you can improve my experience— by not getting me a reservation for somewhere that isn't even open. Luckily there was another U-Haul dealer around the corner they happen to have exactly what I needed; otherwise, that would've been a complete waste of time.

Bernice G.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Le client n'a pas laissé de commentaire.

Jose S.
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Nothing needs to be done to improve the service. Keep up the good customer service. Recommended ??

Christopher R.
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Le client n'a pas laissé de commentaire.

Chad C.
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Le client n'a pas laissé de commentaire.

Donald H.
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Le client n'a pas laissé de commentaire.

Lisa J.
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Noting. Everything was perfect.

ANTHONY D.
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Maybe just be sure inside is wiped down. Little bit of spilled coffee from previous driver in the center console.

Antonio P.
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Nothing

Jason B.
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I picked Pemberton NJ as my drop off location. Halfway through the day, I was sent a text message that said my drop off location would be 1 railroad Ave in Wrightstown, just far enough away from my original location to put me over the allowed mileage. Upon arriving there and clicking the provided link to complete after hours drop off, the link gave me a different address than the text message I received, back in the direction I had already come from. I called the 24 hour customer service line and the representative connected me to the reservation manager, who was closed for the day. Again, customer service did not help me at all. This entire ordeal was wildly infuriating and the customer service I was offered was absolute garbage.

Robert P.
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No improvement needed, great service.

Joe C.
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Excellent service.

JOSEPH M.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Le client n'a pas laissé de commentaire.

suzanne S.
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The staff were so helpful with hookup and took pictures so I could rehitch at home.

Clinton B.
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Le client n'a pas laissé de commentaire.

Joe C.
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Le client n'a pas laissé de commentaire.

Sheri M.
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Le client n'a pas laissé de commentaire.

Brian W.
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Excellent service. Made process super smooth

Alan L.
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Le client n'a pas laissé de commentaire.

Hector C.
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Great customer service

Bradford K.
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Le client n'a pas laissé de commentaire.

Lauren S.
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Le client n'a pas laissé de commentaire.

Robert P.
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Le client n'a pas laissé de commentaire.

Katie H.
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when hooking the pin of the dolly through the truck' ball we showed your tech how to push the pin all of the way through and then bolt it down. I mention this because the last time we rented one the tech did not do this and we have a dent in the back of the truck. Granted this was at a different u-haul in the area. It is also why we did not go back there. (it was a few years ago as well but the dent doesn't know that :) .

Keith S.
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Horrible location. I called the day before to see if I can drop off the truck any later without being charged and the lady said I could drop off anytime even if they are closed!! I dropped off at 2 and they charged me a whole day!! On top of that their employees dont know how to count because they charged me for missing covers and I didnt even use any covers!!! I wont be using uhaul again!!

Andrew B.
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The person working the counter did not make me aware of the fact that only one four wheel furniture dolley was available until after I had signed for and paid for everything, even worse, I was charged for two dolleys yet only received one.

Derek C.
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Le client n'a pas laissé de commentaire.

Sara H.
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Le client n'a pas laissé de commentaire.

Jinal P.
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The guy answered the phone while helping me and i have to literally change my body language to make him feel that i am waiting for his call to be over.

Tyler S.
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Birds towing provided amazing service through the entire process. I will recommend and use his service again in the future

Hilary H.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Gregory C.
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Owner very friendly and accommodating.

Walter V.
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Not having to travel so far to get my trailer

Jason W.
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Le client n'a pas laissé de commentaire.

ERIKA S.
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Le client n'a pas laissé de commentaire.

Sherley W.
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Le client n'a pas laissé de commentaire.

Laurence Y.
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Le client n'a pas laissé de commentaire.

Paul T.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

susan Y.
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The check engine light came on early in our trip. Other than that, the truck was good. I will contact the facility to let them know

Denise E.
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No changes. Older facility but attend it was very considerate and helpful

BILL S.
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Le client n'a pas laissé de commentaire.

ken J.
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Other than the fact that on the corporate level my reservation was made incorrectly, this location accommodated me very well with my need for a U-haul 15 ft truck.

Brian W.
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Le client n'a pas laissé de commentaire.

Gerard P.
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Le client n'a pas laissé de commentaire.

Corbin R.
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Le client n'a pas laissé de commentaire.

ED M.
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I reserved a 20' trk and car carrier. As no 20' trk was available, I was upgraded to a 26' trk. The car carrier wasn't available at the time I picked up the trk, but was told by Bill, he would check on rentor who had the carrier and get back to me. I was given the keys to the trk with absolutely no instructions, or info regarding the vehicle. The reservation was for 10am and I had to call several times during the day to check if the trailer was returned and available. As the hours passed and I felt this trailer wasn't going to be available, Bill advised he would check with uhaul to see if another was available in the area. By 3:45pm I had to call again only to find out Bill never tried to find another trailer and the trailer I was supposed to get still wasn't available. I called uhaul myself and explained the situation. The woman on the phone immediately found two locations with trailers available, but now it was after 4pm and I needed to get to one of these locations before they closed for the day. Unnecessary stress caused by Bill. I finally got the trailer home and now had the task of loading my vehicle on it at the end of a long day in the dark as I needed to begin my trip in the early morning hours. The trk and trailer were fine and worked as planned. The service or lack of service from Bird's was unacceptable.

mark E.
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Nothing at all.

John Kerwin G.
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Reserved a U-Haul beforehand and the rental process was quick and easy. This is my second time renting a U-Haul and will continue using their services whenever I need to move.

gloria T.
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Keep doing what you are doing.

Bernadette P.
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I made my reservation online and salected the closest site to my home. Later in the day I had someone call me to say my reservation had been moved to her location which was 45min from my home . I told her that wouldn't work for me and why was my reservation moved she said the site I choose didn't have what I needed. The morning I was due to pick up the truck I stopped at the site I preferred and found out they did have the truck. Long story short I changed my reservation back to the one closer to me with no problem. My suggestion would be that if a customer selects a location they should be called in advance to ask would it be ok to change the site .

Alonza J.
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Le client n'a pas laissé de commentaire.

Margaret L.
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The place I dropped off the Uhaul truck charged me $200 extra for being a day late and going well over 240 miles extra when I was covered like 269 miles and that's not even possible when it was one way trip and then a couple runs to storage shed and back to my house.

heather T.
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The man checking us out had a bad attitude. He didn't seem to have a problem with us personally, he was just clearly unhappy with everything which deflated my high spirits about moving.

mike W.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Christine M.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

Frank D.
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Le client n'a pas laissé de commentaire.

Robert B.
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The location for pickup was great and amazingly helpful a drop off. But the u haul 24/7 online system was a nightmare! I set up through the online system a reservation. When it asked for the drivers license name and DL number of the person driving the truck I put my husbands. This caused a huge problem when trying to pick up our truck. I was on and off the phone for over an hour having my reservation canceled and reissued for a location 20 miles away and 45 miles from where I was going. I went round and round for an hour and was late for what I was picking up. And then when trying to return the truck I couldn't I had another problem with the u haul system. Luckily after trying for over 15 mins to check in someone happened to be at the town location I was dropping off at and handled the return in his shop. The whole experience was a nightmare! I will never use this system again and will definitely be letting everyone I know not to use the 24/7 serves.

Rebecca F.
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Le client n'a pas laissé de commentaire.

JOHN N.
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Le client n'a pas laissé de commentaire.

Shakila W.
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This was the worse experience. The day before picking up the truck, I was told the location I requested the truck at was unavailable and I had to drive 30 minutes south to the new location. This was a complete inconvenience but it was manageable. The day of pick up I get to the location and they did not have a truck. The nearest pickup location was another 30 minutes away. I had to drive an hour just to get the truck. Uhaul charged me for missing pads which were left in the truck and for mileage AFTER agreeing that I would not be responsible for filling the gas tank up after all of the inconveniences.

David K.
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Le client n'a pas laissé de commentaire.

Tiffany H.
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I want someone from uhaul to contact me. I had an absolutely terrible experience. I had a reservation to pick up a truck at this location 9/1 at 3PM. I arrived at 2:30. 3PM came and went-NO TRUCK. I was told that the person who rented the truck before me was 2 DAYS late returning it with no end in sight. I was told there was another truck available 7 miles away. This was a huge problem as there was NO WAY to get to this location without a car -WHY WOULD I HAVE A CAR WHEN I PLANNED ON DRIVING THE TRUCK??? This is where it gets ridiculous. I called uhaul numerous times and explained the situation. I was told to pay for a taxi or an uber to get to the truck and they would refund it from the rental. Only we are in the MIDDLE of NOWHERE and there are no taxi services. I tried for an uber. Nothing. It is now 90 minuted since my truck should have been ready. I am stranded over an hour away from home with no car and NO truck. I called uhaul numerous times, only to get told they could not help me. I begged for someone to come pick me up or bring a truck to me. I got no help, since it wasn't policy. Panic is setting in..i have no truck and NO way to get to one. Complete indifference on the part of uhaul. I finally made one more panicked phone call begging for help...and guess what? THEY HAD ANOTHER TRUCK AVAILABLE THE WHOLE TIME. That's right -after sitting there making phone call after phone call begging for help and trying in vain to find a ride, a truck was there and READY the ENTIRE time. They knew it was there and I was stranded, but it was a bigger truck so they held it back. Absolutely horrible way to treat a customer. After all this they gave me $50 reservation guarantee refund. Come on uhaul. I am a repeat customer. You can do better than that.

Non reviews have been submitted for this location.

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