There was no available seating for a mobility challenged person. My other problem is that my reservation that was confirmed was for a 15 foot truck yet they charged me for a 20 foot truck. When I asked about the price difference, I was simply told sales tax was added to the price.
TIFFANY S
Customer Reviews for Blackjack Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service!!! Wonderful people! Highly recommend
BRUCE MI had a very hard time getting the code to the lockbox with the key. The app was not very user friendly and I had a very hard time with the geolocation. I was standing at the location, but the app didn't agree. It took almost 30 minutes to get the key.
Marc MYou were very pleasant and helpful. And my son and I were very thankful that you helped us.
RUTH PS.O.
Michael RThe service was absolutely unbelievable. Transactions arriving and returning were amazing! I will highly recommend this place of business for renting a u-haul. The conversation was enriching and I enjoyed it very much! Thank you for your great service.
SHERI ROffer discounts for repeated rentals. I have rented 2 times and I have a reservation for a 3rd rental. Why do you not offer discounts?
Paulette OIt was great service loved it so nice.
Mark MThe workers on each end of my trip were very helpful.
Michael NVery satisfied with the service when picked up. Fast and quick and very pleasant service
CINDY AEveryone was great. They were extra accommodating as my circumstances changed. Made it really easy
TODD CNice experience
Monty SThe gentleman who helped at drop off is amazing! Both times I've dropped he was very helpful. Great service!
Angie LThe employees who helped us were super-friendly and made the rental experience a great one. The best uhaul location ever!
Jonathan TGreat service and people! Thank you!
Stephanie ADealer was great!
Robert LGreat support and friendly service.
Douglas JI had read the reviews of potential drop offs. I selected Blackjack because of the reviews and the convenient location. The gentleman at the desk was very courteous and promptly check in the truck - easy peasy. The waiting area is what one would expect for a towing company - comfortable enough to wait for my ride home. The only thing that would have been nice would have been some music, instead of sitting in silence (after a brief chat with the guy at the desk).
Ute GAs usual blackjack towing was ready and convenient in having the truck ready.
Donald IRespect
RITA FVery nice service
Floyd FI'm satisfied with everything from customer service to the daily extentions needed while I was moving
Tony HI did recommend the driver side door be repaired so that it would latch better!
John ABoth pick up and return was very nice ... good experience
Sharon BThe guys were so nice and helpful
Tina QVery positive experience
Vickie KVery kind and accommodating at pick up. He went beyond expectations to be helpful.
JENNIFER GThe store was closed so I just left the trailer in a very crowded parking lot.
Julie FThe customer service was knowledgeable and very helpful. Freindly service with well maintained and clean equipment. I couldn't ask for better service or equipment. I definitely recommend for your moving needs!
Betsey HI received emails about this rental even though I never reserved the rental and don't even live in the same state as the rental location. I would suggest that you get your system looked at because I don't appreciate receiving emails for something I didn't use.
Paul OStill haven't gotten refunded for what I overpaid
Ashley LAs usual, Brad and Caleb are doing a great job with the business. I enjoy getting my frequent rentals from them. Thank you for your professionalism.
Rita CRien
KAREN CVery friendly and helpful staff.
Mitchell SBrad and Caleb are jewels!! Really enjoy their sense of humor!.
Ray IPicked up a replacement vehicle from the location after the 1st one I picked up was unsafe to drive. Only had an older high-mileage truck used for local moves, but was well maintained and the location gave me a free once-over (fluid checks, etc.) before driving with it. Was able to load this one up and make it to my destination without a hitch.
Kelley OExcellent!
Gordy HEasy reservation and pickup. Great customer service!
Pamela CHave someone on the premises to acknowledge that the trailer was returned. No one in the office, except the cleaning person that said the business was closed.
David LThey are awesome
Pam HHeadlight out & no washer fluid otherwise customer service excellent
Kathy MTruck pickup location was changed even though I reserved a truck from a certain location in advance. Inconvient. Drop off location was in another town. And was told I'd have to pay 20 dollars if they were closed. Made move more stressfull
tammy j