Évaluations des clients Blacklock Storage West Loop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Blacklock Storage West Loop

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Thomas S. le

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Le client n'a pas laissé de commentaire.

Dale S. le

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Le client n'a pas laissé de commentaire.

Sara C. le

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Le client n'a pas laissé de commentaire.

Cacy F. le

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Le client n'a pas laissé de commentaire.

Robin A. le

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Le client n'a pas laissé de commentaire.

Camilla L. le

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Returning the U haul was easy to do and the staff was friendly and professional at that location.

Melanie D. le

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Apparently this location does not do drop-offs very often. What should have been a quick drop off turned into 25 minutes. Personnel was not familiar with how to process the paperwork. Other than that, the property was clean and the personnel were friendly and apologetic about the wait.

DARRYL W. le

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I showed up at 9AM on Sat 22nd to pick up the truck at Precision Auto Clean in Nacogdoches TX and was told they did not have the 15’truck I had reserved. They did not apologize and said they would check into it. 10 minutes later they told me my reservation had been transferred across town to Black Lock Storage. Again no apology or concern for the botched reservation. I then drive to Blacklock. They did have a 15 footer, but still no apology for the botched appointment. I finally left with the truck around 10 AM. When I returned the same day, after they had closed, I checked in the truck through the app. It showed I had rented blankets which I did not. I called customer support and said I had no blankets. Still on apology for anything. Oh and the dolly I did rent had a bad wheel. Overall, this was a disappointing exchange!

Sarah C. le

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Le client n'a pas laissé de commentaire.

Susan G. le

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Le client n'a pas laissé de commentaire.

carrie N. le

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Le client n'a pas laissé de commentaire.

wanda O. le

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Le client n'a pas laissé de commentaire.

Michael Z. le

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Had a 10 foot truck reserved but upon arrival there was not one available. The agent arranged a larger truck at the same price which satisfied my move plans.

GARY H. le

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The sales lady, Robbi Babbitt, was excellent. Please give her a raise in salary.

holly C. le

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They more than made up for the bad experience at pick up. They were awesome

Alicia O. le

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Le client n'a pas laissé de commentaire.

Johnny R. le

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neet more schooling now

Kacie B. le

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Le client n'a pas laissé de commentaire.

DONA M. le

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After calling several moving truck places, I was unsure what I needed or could afford. Then I called Blackbox storage and Robbi helped me through the process of selecting size of truck and time I needed it to get my daughter moved. When I got there, she had everything ready to go. Thanks again for making our move easier.

Jan M. le

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Outstanding! will rent from Jack and Robie in the future!

EMILEE S. le

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Truck was very damaged when picked up. It was old and had very high mileage. Personnel tried to avoid inspection of the truck so I could point out damaged areas, presumably in order to pass on repair expenses to me. Truck had 3/4 of a tank but we were instructed to return it full. When I mentioned that the truck was not on full, I was met with exasperation and complaints that they would have to redo all my paperwork. Since it was taking so long already, I just let it go. Personnel was annoyed they had to help us and did not know how to attach the car tow (they admittedly had "never done it before"). My vehicle nearly fell off the car tow into traffic because it was not secured correctly. I eventually stopped at another Uhaul location where the vehicle was properly secured. I understand that Uhaul is trying to make its rentals more accessible by allowing more locations to rent Uhuals as an ancillary part of their business, but the quality control is taking a nose dive.

Sandra J. le

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Le client n'a pas laissé de commentaire.

karthik S. le

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The manager was very helpful. Despite internet being down, she helped us rent a truck via a call to her field manager.

Aaron M. le

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Le client n'a pas laissé de commentaire.

LISA B. le

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Guy who gave me truck was very nice and helpful. However ... They told me gas was "full" and to refill it. I drove 15 miles total in the truck. Took almost 7 gals (almost $17) to re-"Fill" it. Something seems a little fishy about that......

bill H. le

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The Nacogdoches Co went out of their way to help a mover in need.

jeff K. le

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Le client n'a pas laissé de commentaire.

Tara B. le

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Le client n'a pas laissé de commentaire.

jean S. le

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Le client n'a pas laissé de commentaire.

michael M. le

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Le client n'a pas laissé de commentaire.

PHYLLIS J. le

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Le client n'a pas laissé de commentaire.

Carroll D. le

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Le client n'a pas laissé de commentaire.

CASEY F. le

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Le client n'a pas laissé de commentaire.

TIMOTHY F. le

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Le client n'a pas laissé de commentaire.

BRANDON C M. le

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lower rates and accurate charges don't charge people who have dropped off the equipment twice duh

WAYNE W. le

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Le client n'a pas laissé de commentaire.

ROBERT H. le

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We were originally told to pick up the trailer at the 14th & Conway location. They weren't open at 9:30 AM so we had to go to an alternate location which actually had a newer, nicer trailer in the size we wanted.

SANDRA M. le

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Truck was not in condition to be rented. After one hour, we had to pull over and wait for 3 hours for Uhaul service to come and replace BOTH front tires.