Thanks, for all the help. great service ,Juan CruzJUAN C.
Customer Reviews for Blue Ridge Market Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer serviceANALILIA L.
Le client n'a pas laissé de commentaire.Kenneth D.
Very nice people. Trailer was covered in dirt and mud.Joe F.
Le client n'a pas laissé de commentaire.justin P.
Your computer system. U-haul double billed me and the location couldn't fix it, so they overcharged me and told me I had to call U-haul to get my refund. So close to two hours to get issue resolved. I think U-haul should have done more for me because of this.Stephen L.
This location was superb!! Won't go anywhere else!Alisa H.
Everything went great at this location. Wonderful staff that took great care of us. U-Haul counter is combined w a gas station business so it was a little confusing at first. But we found it okay.Mike R.
Help Was very rude. She kept putting in the wrong zip code for our credit card so it was denied about 6 times. When my wife told her she was doing it wrong she told her to get out of the store. I told her that our truck had an engine warning light on when I started it up and she said it was not her problem, call Uhaul service. Truck was extremely dirty the worst experience I have had. I would have denied the truck but I had no choice as our home had sold and we had to move.JIM M.
The windshield was filthy and the windshield wipers were old and useless. The staff however it was great!!corolyn F.
Le client n'a pas laissé de commentaire.William A.
Best location in Prescott valleymaria W.
Le client n'a pas laissé de commentaire.Ronald W.
Le client n'a pas laissé de commentaire.william H.
Never been to this location! This is an error that I am now paying for!Maria C.
trailer very old.Gary R.
This was a second location as my first couldn't not honor my reservation. The second location was ready for me and have my trailer ready very quickly. The staff was very helpful as well.Charles M.
Install new wipers.Windshield wipers were poor had to drive in rain showers for two days.. Rest of truck was clean and operated fine.Jim M.
Great experience plan to rent againRobin A.
I had to fight to return the truck to my nearest U-Haul dealer location. My return had been changed (by you) to a location about 20 miles away (passing up 5 other dealers on the way,) which would have resulted in a mileage overage and a hefty taxi charge for me to get back home! The whole thing was extremely stressful, on top of all the stress I had with the interstate move. If you don't have enough trucks at your locations, get more trucks! It shouldn't be my problem to deal with. I will BEG my family and friends NOT to use U-Haul!gary S.
They were GREAT! KNOWLEDGABLE & HELPFUL!CLOYCE K.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.BRADLEY D.
Made me feel at home.Richard L.
Gas tank had a problem where you could only pump 0,2 gallons at a time then the pump would shut off. Got the truck at 1/4 a tank, loaded it and then went to fill up, found out about the problem. It too me 30 minutes to fill up each time, adding 2,5 hours to my trip. I would like to get some sort of refund for the 10 % added time on my tripJason L.
Very polite people would definitely recommendKelly L.
Le client n'a pas laissé de commentaire.Holly R.
Call ahead, other than that, all good, very nice & politeCorey J.
I arrived at this location alone. I was not told that I would have to assemble all the equipment myself since there are no workers at this location. Had ANYONE chosen to explain to me what to expect, I could have asked a knowledgable friend to come with me. Unfortunately I was not communicated with and was left to deal with these circumstances. It was awful. I was very upset and disappointed.SARAH H.
Gals checking in and out of location are not experienced in equipment being rented out. Trailer was dirty and parked incorrectly.Kassandra L.
Truck should come with full tank of gas. Customer can then return with a full tank and not over spend on gas.Susan L.
Le client n'a pas laissé de commentaire.Jerry J.
The staff was experienced and courteous with her duties.Linda Q.
The ladies at this location were wonderful. Unfortunately, this was the 4th location Uhaul sent us to the DAY OF pickup. Everywhere you guys sent me did not have my truck available. It was very unprofessional and I will be considering other rental companies in the future.Eric A.
Le client n'a pas laissé de commentaire.Sherrel T.
Le client n'a pas laissé de commentaire.Jackie H.
Le client n'a pas laissé de commentaire.Katie W.
The lady was nice and pleasant, the uhaul was broken and non functional.emillia S.
Le client n'a pas laissé de commentaire.EdwardK K.
Old crappy gas station with no bathrooms.Steven S.
U-Haul screwed us by giving us a truck way too big than we needed or wanted, as well as making us drive 40 miles round-trip out of our way to get it. I will never rent from U-Haul again and I'm telling everyone I know to never rent from U-Haul. You are not trustworthy or honest. he clerk at Blue Ridge Market was WONDERFUL. The experience with U-Haul as a rental truck company was HORRIFIC. We reserved 6 weeks in advance a 20-foot truck from the Prescott, Arizona U-Haul. Then, a week before our move, U-Haul called to say we'd have to instead get the 20 foot truck at Blue Ridge Market, which is 20 miles away. We arrived at Blue Ridge only to find not a 20-foot truck but a 26-foot truck waiting for us. (There was a 20-foot truck there but it was "broken.") I called U-Haul while at Blue Ridge and asked about whether there was any other option for a truck from the Prescott store, and was told "Prescott has no trucks." (This was a pure lie: I drove by the Prescott shop on my way home with the 26-foot truck and there were at least 20 trucks in the Prescott U-Haul lot.). We had to accept the 26-foot truck because we could not change our move date. I did not want the 26-foot truck because I suspected it would not go up our driveway, which is steep, and I was right. So we had to pay our movers for twice as long to load the truck, since our driveway was quite long. We also had to buy more gas for the bigger truck. AND, U-Haul attempted to force us to pay more for the 26-foot truck! U-Haul is a horrible business.Marti G.
Le client n'a pas laissé de commentaire.Glenn T.
Le client n'a pas laissé de commentaire.Bradford G.
Le client n'a pas laissé de commentaire.James J.
I had a great experience, very courteous and professional.BRENDAN C.
Very disappointed in this recent experience, primarily customer service at the pickup location. The woman assisting me (supposedly) did not seem too savvy using Uhaul's site and almost seemed annoyed she had to help me. I thought maybe she was just having a bad day so I didn't think much of her behaviorâ€¦.until the next day, that is. Same woman, same attitude. She ended up giving me wrong info on the truck rental PLUS gave me another customer's printed out bill (which I didn't realize til I got home). MY bill started at $119, then $111, and finally $152 (the last amount was via email confirmation). I'm pretty sure I won't be using this place anymoreâ€¦Celedonia G.
Le client n'a pas laissé de commentaire.Jon L.
Le client n'a pas laissé de commentaire.Steve D.
Le client n'a pas laissé de commentaire.Tod D.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.Shari H.
Le client n'a pas laissé de commentaire.tony P.
Le client n'a pas laissé de commentaire.April C.
Le client n'a pas laissé de commentaire.CLIFF B.
Le client n'a pas laissé de commentaire.Hugh M.
Nothing, Eleene was wonderful. And caring.Irvin B.
Le client n'a pas laissé de commentaire.Kathryn M.
Le client n'a pas laissé de commentaire.Riley J.
I have no complaints. The lady who assisted with my return was great. Personable, professional, and I didn't have to wait to be helped.Deborah O.
Our drop off information may have been confusing due to paperwork changes while we were in transit.don P.
Have the reservation correct and do not say you don't have a truck. Public bathroom should be available.Brian U.
Le client n'a pas laissé de commentaire.Marvin M.
Le client n'a pas laissé de commentaire.Michael S.
All was just fine.no complaintsBRIAN W.
Le client n'a pas laissé de commentaire.Cheryl L.
Le client n'a pas laissé de commentaire.Morgan F.
Very friendly lady who did a great jobKenneth B.
Very helpful and polite.Sandie C.
Did everything to make the transaction smooth!!!Edward K.
Expense to rent but the truck was clean and didnt cause us any troubleFrancis H.
Le client n'a pas laissé de commentaire.Marisa S.
The service was beyond excellent.Gary C.
People were very friendly and helpful.ROBERT S.
Service was horrible. Person did not hook up the trailer properly bad customer service.Sandra A.
Le client n'a pas laissé de commentaire.tim S.
Le client n'a pas laissé de commentaire.LINDA E.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Correne R.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Jerry H.
Truck was empty when picked up but contracted stated it was half full, cost $100 just to bring it to half a tank.Otis B.
Le client n'a pas laissé de commentaire.Marcus C.
Le client n'a pas laissé de commentaire.KELLY L.
Le client n'a pas laissé de commentaire.SCOT P.
It is a gas station/ liquor store, but friendly helpful employees!WESLEY S.
Le client n'a pas laissé de commentaire.JULIE S.
Le client n'a pas laissé de commentaire.Deborah O.
Le client n'a pas laissé de commentaire.KIM S.
GREAT Customer Service in Dewey, AZ at the "Blue Ridge Market Mini Storage".DONALD B.
Le client n'a pas laissé de commentaire.LOUIS L.
Le client n'a pas laissé de commentaire.Jose C.
Send them to the correct drop off point the first time, not 5 miles away.William M.
Just a little slow to get goingDavid M.
Le client n'a pas laissé de commentaire.ADAM S R.
Keep the man in line. No swearing do your job right fix your mistakes and don't hang up on good customers. He's a piece of work.JAMIE C.
Rental went smooth and the customer service lady was very sufficient and all was very timely done.RORY M.