Customer Reviews for Bluegrass Parkway U STOR IT
(U-Haul Neighborhood Dealer)

3 278 évaluations

10000 Bluegrass Pkwy   Louisville, KY 40299
(Hurstbourne Ln @ I-64)

(502) 491-4717

Heures

  • Mon–Fri
    De 8 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 4 h 30 pm
  • Dimanche
    De 9 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(502) 491-4717

10000 Bluegrass Pkwy
Louisville, KY 40299
(Hurstbourne Ln @ I-64)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 4 h 30 pm
  • Dimanche
    De 9 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Can't think of anything! Thank you!

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek P. 
Évaluation :
5

The staff was extremely helpful. I would recommend renting from them.

yvonne W. 
Évaluation :
5

We finally have someone who works at this location and exemplifies great customer service. Thank you for everything you do and PLZ don't leave.

LaMonica J. 
Évaluation :
5

I was very pleased with everything

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Bluegrass was so friendly/ helpful and understanding. Had everything ready to go, looking nice and in good condition. The one on Collins Ln was rude, screwed up my order and acted like the whole thing was my fault. Thank goodness for the good people at the Bluegrass location or I really would have been in a pickle on one of the most stressful days.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUPHRASIA T. 
Évaluation :
5

Perfect... Thanks...

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enenace E. 
Évaluation :
1

I parked the truck in a location that made it challenging to back up with the tow dolly. A staff member came out and the first thing he said was, "I really wish you had not parked it here." I asked him what he wanted me to do, and offered to take the trailer off and move it by hand (which I had done before). The staff member said no and got increasingly annoyed with me (and I with him). He told me I could leave. In the end, he had the truck backed up and ready to pull around back before I could get to my care. Really frustrating service, especially after my father-in-law died and I had been working the past two days to help my mother-in-law move her stuff and trying to take care of my wife. I will not use this location again. Service is everything, even if the customer makes a mistake as I did.

Jake G. 
Évaluation :
5

Staff was well versed very curtious and knowledgeable.

chelsea J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
5

They have an emotional support puppy on site to cuddle with before you start driving the 26 foot semi-like truck.

Kurt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter P. 
Évaluation :
5

These guys are great at this location. Very helpful and professional

Ricky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

boubacar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
5

Very nice service

Sanjay P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Everything was great!

David R. 
Évaluation :
5

Instructions were reviewed too quickly to comprehend. We hv rented previously but it's been over one year.

Michael R. 
Évaluation :
4

No one was at office. I did forget my home, and car keys in the truck and I have been calling since I dropped the truck trying to retrieve my keys, but no responce. This is due to Holiday I assume and hopefully someone calls me by Tuesday morning to tell me they have my keys.

Bassam H. 
Évaluation :
5

ok

suryanarayana A. 
Évaluation :
4

Blankets were frozen so had to go to Bardstown Road to pick up blankets so added miles to my trip. John was very nice and apologetic about the blankets.

Sherry B. 
Évaluation :
4

Overall, a good experience BUT I got charged for an additional day yet I did drop off the trailer on the day it was scheduled to be returned. This left a 'bad' opinion of U-Haul which I have used multiple times.

Lucius D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

The door didnt lock well, in the freezing temperature it was a pain

Baron M. 
Évaluation :
5

Vehicle have too much smoke may be the vehicle

Selvakumar R. 
Évaluation :
1

Overcharged and charge me for things I did not want

Lora W. 
Évaluation :
5

As soon as I arrived, these people here were quick and attentive. Very experienced and knowledgeable. I was hooked up with my reserved trailer and out the door in 10 minutes. Returning was equally efficient. Way better than bardstown road area. This location is easy to get in and out of too.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed S. 
Évaluation :
5

The guy who helped at the counter was super courteous.

ASHOK K. 
Évaluation :
5

great folks.

Frank Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill F. 
Évaluation :
4

The trailer had major water leaks on front corner caps. Other than that, everything was good.

Timothy C. 
Évaluation :
5

Advised the young man of a few discrepancies… like fuel was not at what the rental place said it was supposed to be… the odometer wasn't at the reading that was stated on the contract… I took pictures of both.

Frances S. 
Évaluation :
1

better communication and service vehicles vehicle breaks are so bad

Ashok K. 
Évaluation :
5

Dealer provided exceptional customer service.

gary M. 
Évaluation :
5

my preferred location

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Great customer service!

Dana B. 
Évaluation :
1

I brought back transport equipment next day after renting it, the staff documented it four days later as returned as a result, I was charged 2 days late return fee of $59,36…when I brought the discrepancy to the staff's attention he said there's nothing he could do.

Alicia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

I was charged for a 2nd day after I had been told returning after hours was ok and the truck wasn't scheduled to go out again. We did return the truck around 5:30 because we were told that would be ok instead of 3:00.

theodore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
5

They do a nice job. Don't change nothing

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katelyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Abdou D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Excellent service.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Varun G. 
Évaluation :
3

The cab of the truck was clean but the inside of the box was not swept out from previous customer. Rear view mirror on the passenger side would not adjust for proper viewing. Very dangerous. Luckily I had my brother with me to keep adjusting it. Overall, everything was good.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace N. 
Évaluation :
1

Didn't have the furniture dolly equipment that was rented and still charged. Employee was very short and almost rude. Equipment wasn't ready to go for mobile as it was supposed to be. Overall not pleased with my experience! I didn't even get a refund like the employee said I would for the missing equipment. Not surprised.

Ayla G. 
Évaluation :
5

Very efficient and welcomingâ€" it was a snowy day on day of rental and they even had the vehicle warmed up. Everything was efficient and easy.

Bonnie M. 
Évaluation :
5

Have both computers operational especially on a Saturday morning.

Robert F. 
Évaluation :
1

I called UHaul customer support and opened a customer file with this location. I have used UHaul for sixteen years and this location by far is the worst representation to the brand experience i I am used to. Maybe they need to train at my pick up location.

Randi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamesheia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawit A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela W. 
Évaluation :
3

Be more accurate with fuel gauge and mileage. Truck was also filthy

Kelli G. 
Évaluation :
5

It was so easy to schedule, pick up, and drop off. I would definitely rent from them again.

Sharon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal S. 
Évaluation :
1

The moving truck engine light stayed on and when I called the location I picked up the truck there wasn't an answer. I called three times with the period I had the truck still couldn't get through. I was charged for the insurance that I opt out of. I was charge gas. The tank was on half full/empty and I returned it back on half full/empty. The store representative stated I received the truck on full. Thank God I follow the mobile app steps and downloaded the photo of the gas gage. Just bad customer service and quality of equipment. Horrible

Tonia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Suggest your office staff remove the flyer showing a beheaded woman from their bulletin board. I realize it is a supposedly comedic Trump endorsement (based on the “comic” Kathy Griffin) but the first impression is violence. It's gross and has no place in a corporate setting.

Maria M. 
Évaluation :
5

After hours drop off available. Key drop was a little hard to find.

Jeff G. 
Évaluation :
5

Sales rep was unhelpful. The front bumper on the truck was hanging off. It looked like it was in a fender bender. Back of truck was not clean

Aaron W. 
Évaluation :
5

Very attentive, Truck was ready, Very smooth and painless process. I have used this location at least 4 times

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

I had a good experience.

Ricky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
4

Had some difficulty with making the initial reservation online. Web site needs improvement.

William N. 
Évaluation :
4

The guy that checked me in at pick up was great. Very thorough, prompt, and polite. Probably the best pick up I've ever experienced. The truck was overall clean, but the windsheild was really dirty on the inside which became problematic when driving into the sun. Drop off was not as good, when entering the facility the lady at the desk looked at me but didn't verbally acknowledge me at first while she read magazine. Then she softly spoke inwhich I didn't understand her. When asked to repeat she seemed annoyed and troubled to have to repeat herself. Never stopped what she was doing to assist me. But overall experience was as expected.

Michael F. 
Évaluation :
4

Always friendly and customer oriented, except for an old lady(owner). Please have your equipment throughly looked over before it goes out on the next venture. I understand you have road side assistance but that takes forever in time.

Ali S. 
Non les évaluations ont été soumises pour cet établissement.

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