Customer Reviews for Bobs 66 LLC
(Concessionnaire U-Haul dans le voisinage)

196 évaluations

11496 Dorsett Rd   Maryland Heights, MO 63043

(314) 739-4927

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(314) 739-4927

11496 Dorsett Rd
Maryland Heights, MO 63043

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing. The guys were quick and friendly at pickup. I like that they were comfortable with an after-hours drop-off as that makes short-term trailer rentals so much more convenient for your customers.

David D. 
Évaluation :
3

It took us more than half an hour as they were verifying alternate contacts as we waited outside uhaul office in the dark. This thing should have been done while registering but they did after we clicked on pick up truck. This left us with 3 hours time instead of 4 hours. So i would not come again.

BHARTI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zheng m C. 
Évaluation :
5

I booked through the uhaul website. I have no complaints about the store . I wish that I could have edited my order. I was in a rush and ended up selecting a dolly and furniture pads I didn't need and still had to pay for because the store was closed when I got there -had a late booking . While I am aware it is my fault for not double checking , having optional items with fees shouldn't be preselected if I can't adjust it before check out.

Ashley M. 
Évaluation :
2

I called trying to schedule a rental and they told me they were going to be closed so I had to do it online. I booked online and went to pick up at scheduled time of 8:00am, truck wouldn't start. Tried calling aupport number listed with no response. Online chat was no response either. On hold for 30+ minutes before I actually talked with someone who told me to book a roadside assistance claim. They told me it would be 90+ minutes. I called support again and the lady was more helpful and transferred me to a scheduling who tried to help me get a different truck. Other truck wouldn't start either... There were people yelling and arguing on the other end of the line (though the guy I actually talked to tried to stay calm). Finally figured out it was switched keys but wasted over 2 hours of my time I was supposed to be already moving and added stress to an already stressful day. Then roadside assistance support lady kept messaging me and still sent repairman to location even after I said scheduling solved the problem. So *I* had to explain to the guy why he drove 90 minutes for nothing. Overall horrible experience with this set-up. Then they want to charge me for entire time??

Marrissa N. 
Évaluation :
5

Excellent service and very easy to work with. Only recommendation would be to carry the dollies people might need. Had to go to another U-Haul place to get those. But overall, very good experience.

JOANNE F. 
Évaluation :
4

I saw a mileage cost online of about $.70-.80 per mile online but when I picked it up it was double. The woman explained it was weekend rates. I saw nothing about that ahead of time. I knew we would be putting a lot of miles on and was very upset. You should explain that ahead of time!

CAROL B. 
Évaluation :
5

Friendly and easy to use. A bit high priced for a one way rental.

WILLIAM K. 
Évaluation :
5

Friendly service. Equipment was ready and easy to return.

William K. 
Évaluation :
5

You are doing excellent work. Keep it up. Well done.

JARED N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE M. 
Évaluation :
4

While the service was great, drop off was easy, and the vehicle operated flawlessly it was not very clean it ran well. This did not bother us and our use of the vehicle but future patrons may feel different. A clean interior and outside goes along ways. Overall we where very happy with the vehicle and will be using again in the future.

Adam T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amy D. 
Évaluation :
5

Everything was great

Barbara S. 
Évaluation :
5

I experience excellent customer service at your location. Merci.

SHONDRA B. 
Évaluation :
4

S.O.

CODY C. 
Évaluation :
5

Customer service was helpful and friendly when I came in to rent a truck.

CAROL B. 
Évaluation :
2

I have rented 2 trucks in the past 2 weeks. Overall uhaul has gone downhill in my opinion. Neither truck was ready with the equipment I reserved. The online checkin app did not work. Each interaction with uhaul locations was not up to par. Calling customer service results in 45+ minute wait times. Uhaul needs to step up their game.

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
3

First we reserved a cargo van through corporate and they lost our reservation and had to use a pick up truck. The truck smelled and had someone else's sticky trash behind the seat and it said it needed an oil change. Not happy with this rental and we utilize Uhaul just about every week. Please send out cleaner truck/vans for the next customer.

AMY D. 
Évaluation :
3

The only thing I would improve is somehow making sure when people return trucks they don't block trucks that have been rented out.

Teresa M. 
Évaluation :
5

Staff was very polite and professional, and despite being busy, the service they provided was quick and easy

Jennifer A. 
Évaluation :
5

Trailer would be nice with more tie downs that allows for step hooks currently hooks only in far corners

ARTHUR K. 
Évaluation :
5

S.O.

RAYMOND H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
3

Friendly and fast. Very good Customer service. I will definitely use the. again.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX Y. 
Évaluation :
5

Everything was good I have no complaints.

Eric T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley E. 
Évaluation :
5

Nothing - the customer service was excellent and my experience renting the truck was very positive.

Claire H. 
Évaluation :
3

Reserved on-line. Pads were 10 $. Upon pick-up, charged 20 $. Told the pads were 10 $/day, since the truck rental was 2 days, pads were 20 $. Rented from uhaul a few time, never run into this before. Won't go back there. If this is a scam for an extra 10 $setting uhaul up for trouble!

DARYL W. 
Évaluation :
4

Mileage charges too high for a repeat customer.

EDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J F. 
Évaluation :
4

Very friendly and worked with my schedule

Tanisha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Smooth experience I haven't faced any issues stuff were nice.

Ruslan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Both representatives were outstanding in courteousness and professionalism. Keep up the great work!

JANET W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
5

Brian and the crew always do a fabulous job for us. We would highly recommend them to anyone. Keep up the good work!

JAVON W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa E. 
Évaluation :
5

Excellent service. Truck was clean and ran well. Great experience. Young lady who handled things was exceptional.

JAMES D. 
Évaluation :
5

You guys was great I was in a jam. Those guys took care of me and explain everything perfectly.

JOHNNY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Dollie wasn't in the truck

Melissa K. 
Évaluation :
3

Truck ran tip top. Pretty much all I cared about

keith K. 
Évaluation :
4

Excellent service à la clientèle. Nice, helpful and friendly staff

Ana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Got there late to pick up truck, but the restarted the system to accommodate me. Appreciate the service. Merci.

RICHARD F. 
Évaluation :
5

Brian and James are so helpful excellent customer service

JILL S. 
Évaluation :
4

They answered the phone. Several other sites did not so I used this one close to work.

MICHAEL B. 
Évaluation :
5

Location was close and convenient. Employees were friendly and accommodating.

MAXWELL P. 
Évaluation :
1

Truck ran really rough and transmission was not shifting well. Charged us a 20 cleaning fee for a so called soda can. Rude when I called and asked about it.

ROBIN T. 
Évaluation :
5

Return App was buggy, had to open the app in separate programs for location finder to work, camera for taking odometer and fuel gauge did not work so could not proceed with application return.

SETH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEAL M. 
Évaluation :
5

Really impressed with the digital platform for check in and out.

JOSHUA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

I think it would be great to have a winch installed on the front of the trailer for loading broke down cars.

JOSHUA A. 
Évaluation :
5

You all are doing a great job.

VIVIAN W. 
Évaluation :
4

Everything was good guys was courteous.

DEMIETRES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna K. 
Évaluation :
5

Everything was perfect. Fast and easy pickup and drop off.

NICHOLAS S. 
Évaluation :
5

We received excellent service and the truck we rented was brand new. We will definitely do business with this location again.

MATTHEW S. 
Évaluation :
2

The van I rented was super dirty on the interior, especially the flooring in the back, which was covered in dirt. I can handle a dusty interior cab but I wasn't happy that I had to place my bags and personal belongings on a floor covered in dirt. I thought we are required to return the vehicle in a clean condition as well, so I was a little reluctant to drive it off the U-Haul lot when I picked it up and saw that it was already excessively dirty. I've rented from U-Haul on countless occasions throughout my life and none of those experiences made me think I should plan ahead in case the van is dirty. I didn't have time to buy a drop cloth once I had the van and if I did, I would have had to pay for it and pay for the additional mileage to get there. Just clean your vans and hold customers accountable for returning them in a clean condition per their contract terms so the next guy doesn't have to deal with it.

RYAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

Location was not fancy, but truck was in good condition and the employees were efficient. That's all that really matters to me.

DARRELL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH S. 
Évaluation :
5

Everything was excellent.

Niraj S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
4

I hope they put ramps and back cameras on the trucks.

BARNEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Very professional, quick in and out service, thank you for making my transporting a little easier.

TIMOTHY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
5

The app does not work on Android, had to go inside to rent via the customer desk, employees were great.

Daniel R. 
Évaluation :
4

rented 5 by 8 trailer , drove to nashville, roof of trailer leaked, damaged cargo, went to claims, was told tough luck we dont cover anything if our trailer leaks,

Randy D. 
Évaluation :
5

Closed when I dropped off so I had no personal interaction, thus unable to answer some of the questions above.

JOHN F. 
Évaluation :
5

I have rented at this site several times. The friendly personal customer service has always been excellent . The manager is one of best I've ever felt with.

Gary C. 
Évaluation :
5

No improvement needed. Everyone was very nice and helpful. Je les recommande fortement. 

Francis D. 
Évaluation :
5

Excellent service à la clientèle.

HAIDER A. 
Évaluation :
4

Just added too much gas at return!!!

ROBERT W. 
Évaluation :
4

These people are so nice, I really don't have any suggestions on how they can improve but like any customer service work, you should always strive to put your best foot forward all throughout the day.

Patrick M. 
Évaluation :
5

Brian Dick is amazing. I love renting from this loacation. Service rapide et convivial.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shannon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANFORD S. 
Non les évaluations ont été soumises pour cet établissement.

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