Customer Reviews for Bonanza Carwash LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

I had problems with corporate. In a phone conversation they wanted me to go to Sioux City to pick up the trailer. I said no so they canceled my reservation. Dan at Cherokee had to redo the rental. Very disappointed with lady who called me. Your staff doesn't listen very well.

Évaluation :

5

Dan is the best, always friendly and very helpful, Cherokee is the best place for your U-Haul needs. Thanks again Dan.

Évaluation :

3

We booked this rental out of Sheldon Iowa a month in advance expecting they had plenty of time to get one for us at this location. We ended having to drive an hour away to pick it up. Very disappointed.

Évaluation :

5

Everything was excellent

Évaluation :

5

When I signed up online for a truck, the size I needed was not listed as being available in my hometown so I decided to drive an hour to get one. The manager of my hometown U-Haul facility called, however, and had what I needed. He was kind, helpful, and had the truck ready when I arrived. The equipment was in great shape and the truck ran perfectly.

Évaluation :

5

Always easy and great to Uhaul here

Évaluation :

5

Nothing it was real good in gas and a rough ride.But a lot of room

Évaluation :

2

No one there.. no room for parking or Turing around

Évaluation :

5

I was disappointed that we had to drive to Cherokee to get the truck, when I wanted it to be in Sioux City. This is not a reflection of the Bonaza Carwash crew.

Évaluation :

2

What a CROCK of shitting for Rating, Yo should ask how I rate UHAUL ove all... THEIFS is what they are,, I got charged to go Pick up and drop off the truck becuase U-HAUL didnt have the truck at my LOCAtion, Then they short changed the Number of Miles between My Original Pickup and Drop Off Destination, End up charging 10 % More... NEVER NEVER NEVER will I ever use U-Haul again... NOT Like you would Ever use u-Haul

Évaluation :

5

Dan was great and helpful! I highly recommend him.

Évaluation :

3

The Uhaul had a faulty lightning wire. The guy claimed it couldn't be the wire/cord and had to be my car. If I didn't stay persistent I wouldn't have been able to move. All he had to do was swap the wire/cord.

Évaluation :

4

Great price, easy pickup, overall satisfied

Évaluation :

5

for me it was a very special service in the Cherokee area the man is very attentive

Évaluation :

3

Luckily owner happened to be there. Paid for moving blankets but none where on truck. He had just enough to meet request. Tried to provide assistance when online software constantly malfunctioned.

Évaluation :

5

Nothing. Everything was great!

Évaluation :

2

Tires were bald on both 6x12 trailers. Needed trailer for 1500 mile trip. Tire replaced on one trailer and was able to use.

Évaluation :

5

Very easy delivery

Évaluation :

2

Truck was dirty, windshiled covered with bugs and dealer told me that i just would be putting more on it

Évaluation :

4

We dropped off after hours so had no contact with them.

Évaluation :

5

On-line phone check-in is way too long and terribly inconvenient, especially if the customer is in a hurry!

Évaluation :

5

Do not charge a "convenience fee" for those who do not use their 'mobile device' to check in their rental. I do not HAVE a mobile device. I have an old flip phone that does not have internet access. It was actually impossible for me to check the truck in when I dropped it off, so for me, that $20 'convenience fee' is outright extortion.

Évaluation :

1

Not overcharge customers

Évaluation :

2

Mobile check in was a shit show. Our truck did not have the dolly we requested so we had to lift a whole Restuarant full of tables and booths by hand. Very Inconvenient and took way longer than expected. The man we informed during returning the uhaul did not seem to care that the dolly was not there.

Évaluation :

3

I was charged $7 for a dolly that we didn’t even get!!!!!!

Évaluation :

5

Very friendly and quick

Évaluation :

3

Windshield was dirty mostly inside, wipers were junk.

Évaluation :

5

As I had mentioned this guy cleaned up the entire mess that was made by the Tekamah Nebraska pick up site. He was shocked also that the key wasn't in a locked box and the truck was just chillin with the key in it. We spent over an hour at this site for him to fix everything. Our whole trip was delayed by two days and I was suppose to report to work Monday at 8 am in Colorado. We had to push our limits. I fell ill and my bf is disabled. I had to take time off work from my brand néw job just so we could get it unloaded and returned. It also took us extra long to get across Nebraska because of the tire situation on the trailer. I would rate my overall uhaul experience as a 2. I will not recommend them and I will probably never use them again.

Évaluation :

5

This location fixed all the previous mistakes made by our previous pick up location. We had quite to experience before him and I just kept being told " well this is unusual" "this hasn't happen before" The scheduling department was rude. I understand you guys are slammed but a little courtesy goes a long way.

Évaluation :

1

Unhappy customer. I had reserved a 15 foot truck weeks ahead of time only to find out that no trucks of any kind were available for that day. I had to drive additional 40 plus miles to get a truck. And I had to settle for a 10 foot truck. I dropped the truck off at the prearranged location and was charged the additional mileage to do so. I don't think that is fair considering the fact that the person who checked the truck at the drop-off told me I would not be charged additional mileage when I inquired about this issue.

Évaluation :

4

The back latch was broke and he didn't have one to fix it. So we hoped no one tried to open the door.

Évaluation :

3

No comments.

Évaluation :

4

You need to put jacks on the 6x12 trailers. They would be much easier to hitch up.

Évaluation :

1

No one was there. Had to call customer service number only to be put on hold for twenty minutes. Fixed pick up location guys mistakes (no destination listed for drop off even though it was on original contract) tried to return online again but kept receiving error messages. Guy finally arrived to location said "oh well"... I will never use U-haul again

Évaluation :

3

I think its ridiculous to enter mileage and answer all the uestions when you have to take pictures anyway, eliminate the questions.

Évaluation :

5

Everything went very smooth, the trailer worked perfectly, I have used this location before,,I will use this location again! Thank you Dan for your efforts!!!! Cherokee Iowa U-HAUL is the greatest!

Évaluation :

3

No one was there for my return n the return app/phone number wasn't any help it took me 30mins to return it BC no one was there

Évaluation :

3

Parking lights did not work on trailer.

Évaluation :

5

Dan was very helpful and the truck worked great.

Évaluation :

5

Tell the customer right away , before they rent the U-Haul that it is for two days. Additional days are extra. I could have picked it up a day latter and saved some money.

Évaluation :

3

The mobile process could be smooth and painless if the details regarding the truck condition were accurate and ALL necessary driver data was all collected in advance. Unfortunately that was not the case so I spent 25 min in the parking lot on the website taking pictures and inputting / correcting data. Truck was dirty on the outside and muddy in the cab. Pics / documentation of truck condition need need to be accurate. Do not round up on gas gauge measurement and document all damage so I don't have to correct it.

Évaluation :

5

Perfect.Dan was very accomidating.

Évaluation :

4

on line reservation expirence was poor . Early reservation was a disaster had to drive to dealer to confirm my reservation!

Évaluation :

4

I wanted a 20’ truck and UHaul could not find or provide one in my immediate area

Évaluation :

5

Dan , was helpful and kind