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Tamela L.
Customer Reviews for Bradley Barter & Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly and helpful staff.
Lionel C.The location was a bit muddy with very limited parking but the service was friendly and efficient and a positive experience.
Ben F.Everything is good
Paul R.The girl who took care of us knew nothing about the TOW DOLLY ! she just laughed. NO HELP ! Ridiculous. No help taking it off truck.
DONNA-MARIE S.Super nice people. Awesome pawn shop as well. Will definitely only use this location in Cleveland.
Joshua T.Rien
William W.Place was closed despite it having supposed to be open. The lot was so full that I had to park the truck just barely off the street. Location was cluttered and completely unprofessional. The mobile return process was clunky and tried to charge me more. In the end, I still ended up being charged for more mileage despite my mileage matching exactly what I had said when I rented the truck.
Joshua F.Very nice and heloful when I returned the truck
Meloney R.Always a great rental. Clean, professional, dependable.
Ahmed A.Eqipment reserved was not available
Robert R.Our truck was not clean when we picked it up
Madie M.I will never use UHaul again because you mislead me as you have other people. You advertise a day rate when you can only have the truck for 6 hours and then you penalize us if we go over the time by charging us for another day. I hate switch and bait tactics and that's what you've done.
Maurice S.The lot was very crowded and small. When I returned my cargo trailer, I was told to just back it in a spot and unhook it. Shouldn't the U-Haul employee do this for me? So here I am trying to figure out how to unhook this trailer and manually push it into the "spot". I dropped it off on a Friday and it was not checked in until Sunday. This location had very POOR customer service.
melissa F.Business was closed when I returned the trailer. No issues.
Jason H.Very friendly and helpful. Great selection of equipment.
David P.Ladies were nice and ready to go.
UVONNE L.Excellent service, easy transaction overall excellent experience. Thanks again. Will definitely recommend and use your service again.
Francine A.Did not go over anything. About the gas in truck need to be the same as you get the truck and they put on insurance that was not asked for.
Bill T.I was very pleased with everything!
Louise C.Charged me for 200$ for a 1 day rental!
pamela S.I was completely satisfied.
Jake P.Very unhappy we Would like a phone call from someone. Please call 903-844-6572.
David M.Make sure the truck is there before sending the customer to the location. This was the third place I was sent to pick up a truck I had reserved two months before.
David M.They were great
Earl C.I made my reservation online and received the quote confirmation and then when it was picked up, the cost was more than double. There were fees that were added on and I was charged for an extra day because it was picked up 30 min. early. The extra day was refunded, but $40 of insurance that I had opted out of when reserving was charged to me without any disclosure. The attendant was rude and completely unhelpful.
Brian T.The parking lot is a bit small but otherwise 100 % thumbs up.
Jerry P.Uhaul location was convenient and outstanding customer service however the equipment (appliance dolly) was not very functional and wheels barely rotated. When we pulled out the ramp, it was full of clay.
Mellanie H.Nothing to improve, it was a great experience. I will be using when they get my home ready to move into
Ernie S.very helpful and friendly service
Jay D.The box container was muddy and dirty. Had to clean it up before using but other than that it was good.
Ryan W.Angel was great nice professional will go to her again 5stars all the way
Daniel P.After booking online and having a printed quote, the representative added insurance and other options adding another $70 to the quoted price. I disputed it immediately and he gave me another document to sigh with the current price however I still have the higher price charged to my credit card. Will never do business at that location again. Also, representative was not there to make the connection of the trailer to our vehicle and never verified we did it correctly or checked lights.
John V.Everything was amazing and couldn't ask for anything more.
daniel T.I would like a detailed receipt showing charges and to be told how much the rental total was when returning. Just seeing charges on my card isn't enough explanation of the charges. Otherwise everything was great.
Rhonda S.Highly recommend
Deborah S.did not rate excellent only because it was a small location and did not have much space for the 20ft truck. Dropped off after hours, so could not rate the location and personnel. Outside was well maintained however.
Mike D.Location staff were very friendly and helpful.
dean H.The trailer hitch needs to be universal
Shannon S.My truck reservation says that I'm to return the truck on Monday. Didn't say at time to be returned by. I returned the truck on Monday at 10am and this uhaul location charged my card with another day for the truck and car dolly!
Amanda Y.The seal on the dolly was broken before we even got the truck and we didn't realize until we got to our location “which is a 10$ charge†had to go ask where the keys were 3 times before they realized they prepared the wrong truck, employees lacked professionalism and seemed as tho they could care less. Will definitely choose another company when I need a truck based off of this experience alone.
Ashley G.Everything good
Paul D.The crew was friendly, helpful, and welcoming. Continue this!
Timothy I.Great customer services employee Explained rental conditions well !! Very friendly !!!!
Elizabeth E.Shouldn't have cost $190 to borrow the uhaul for 4 hours.
Jaylin G.The lady who helped me was superb! I wish I could recall her name. Very patient and helpful! She was knowledgeable and made the experience very easy.
Brittany H.They were very nice and knew what to do and wanted to help any way they could
paul Q.They were very kind and friendly.
Margie W.54$ for an hour use to move 1 single entertainment center and less than 20 miles.. really high price..
Promise J.We normally use this location and have never had any trouble. This time the truck didn't drive as smoothly, but everything went perfectly.
Robert S.Both times I've rented from UHaul have been an absolute disaster. Had rented a pickup and 12' x 6' trailer, I got a 10 foot box truck. I had to make 3 trips to move where as the pickup and trailer would have been once. Great staff
TYLER S.Location is not good for the amount of vehicles there. Very hard to find a place to park truck. Full of pawn type people coming and going.
CHARLES C.Perfect
ROBERT N.