Le client n'a pas laissé de commentaire.
Zizo A
Customer Reviews for Branchton Farms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Trailer lighting didn't work and was confirmed prior but was told it was working. Would also recommend having vehicles filled more than half tank, I picked up with 1/4 tank. Please select only the best trucks for cross country travel, this truck is aged and not equipped for cross country travel, keep it local.
Andrew BThe pick up process was absolutely perfect. It was very fast, very efficient, and very easy. This location was easy to find and easy to access. We will definitely use this location again and recommend it to our family and friends when they need to rent a truck or trailer.
Zachary SHello, I also did not receive the documentation for my rental and I couldn't find the starting mileage. I tried calling, to no avail, always went to voice mail with no call back. I was surprised at the cost for not that many miles driven.
elisa lMake sure the tags are in date before renting the trailer to sombody
April BThe location was supposed to be open for the return. No one was around. I wanted to tell someone about an issue we had but didn't have that opportunity. Remote check in was laughable. I knew we were in for a comedy show when, after having to call for assistance, I was asked if I was using the app or the website. When I said I was using the app, your rep laughed and said oh no, don't use the app, go thru the website. After about 45 minutes I finally had a truck. Such fun, I can't wait until the next time.
David MThe key was not in the lock box but I was able to access it. It worked out fine.
Tara CThis location was very unprofessional! No one was there and I had to call a number listed outside, however no one answered the call with multiple attempts. I waited and waited for a long time. Then I called again, no answer. I continued to wait and eventually someone came. The representative was rude and acted like I annoyed her. Poor service! Never again
Anjelia HThe woman who worked there was very nice and knowledgeable. However, right when she was giving me the truck, my name disappeared from the computer she had to call. It took a much longer for me to get my truck. She was so nice and welcoming, but I do not like the way Uhaul Switches things up last minute. She had to wait until they put me back in the system to give me my truck, but she was a pleasant person to work with.
Jennie AEverything was good
Erick EI would recommend this to a friend there is really nothing that must be improved
Erica MVery helpful staff.
Guy FVery easy rental experience! Thank you!
Eric BWould have preferred face to face contact when dropping trailer.waited for over half hour for her to show up and she never did.
Richard HMy only problem was that I am 6'4" and the truck cab must have been designed for someone 5'5" or less. The position of my legs made actuation of both accelerator and brake difficult.
David CWindshield was cracked when we picked up truck It was marked so the drop off spot would know we did not do it The truck drove very nice and was surprisingly good on gas. We had a 20 foot truck with23000 miles in it
Rickey W* Don't tell customers you can drop equipment off and go. There is no "go" until the inspection as drop-off place requires it.
Michael Enothing manager is great facilities are wonderful
Walter HDUE TO THE APP NOT WORKING CORRECTLY I WASNT ABLE TO PICK UP THE TRUCK EARLY AS PLANNED. OTHERWISE EVERYTHING WENT SMOOTH AFTER 9AM PICK UP
Carlo KEasy drop off
Kristine KConvenient. Good service. .
Elizabeth MFast
Jeffrey RGreat customer service. Michelle was great.
Marangely MEverything was Perfect! I was in and out with the rental very quickly which demonstrated a respect for my valuable time.
patrick fThis location is very friendly and easy going. No complaints at all. So cool that it's on a family farm. Keep up the good work!!
Alan FThe rep at this location was super helpful.
Aditya BHave dolly available.
Pamela JThe van I requested died while I was completing the 27/7 truck rental process.
Aaron WThe truck was dirty when I got it, not only dirty but someone had smoked in the truck and used the cup holders as an ashtray.
Ralph MThanks for your service.
Pedro ZThe problem for us exists with the remote check in process not the dealer. The app is slow to load every-time no matter where we were located and is cumbersome to navigate. We were frustrated numerous times by the set up for the rental and slow download. Needs revised.
MARK DThe lady had closed to go to Walmart when we got there (a worker at the fruit stand next to the office told us). Left the truck and paperwork in the box. She did not put it in that we left the truck till the next day, and now you are trying to charge me for an extra day, even though the day before (when I did drop it off), you were calling me, complaining I dropped it off at the wrong location. So, which is it? Did I drop it off at the wrong location on the correct day, or did I drop it off the wrong day? rhetorical question. This location was a joke, and your system of keeping track of these things is a joke. This is twice I have used uhaul, and both times I have had a bad experience.
Bill FEvery time I go to this location their trucks are always stink and dirty. But they are the only location that is close or that have the equipment that I need. But now I see why. I have to find a different location. Even if it's further away.
Colandra BMore trucks options available
Aaron WNothing. Very easy and pleasant experience
JULIA LThe locations was not good and my truck was filthy!! I've sent videos in to claims. The people where very friendly that's not what I was purchasing
Tracey GUsually have very good experience with this location. This time, had a warning light on the dash about low pressure on driver's rear tire. When I checked it, tire was 30psi. Recommended pressure is 80psi. I had a portable compressor and pumped it to 70psi so I could complete my job and notified the location when I returned the truck. But something as basic as tire pressure is NOT something the renter should have to deal with - especially since the warning is right on the dash.
Michael PN.D.
Rohit PCab had a bad odor. Truck had 20 miles to empty on pickup, though policy says truck must be returned with a quarter tank of gas or there will be a $30. Rented dolly, no dolly was on the truck. I would like a refund for this.
Lexus CWonderful experience! They were very helpful and made it a very smooth process. :)
Haadhaq LStaff very rude and Very bad customer service, not helpful at all. I won't recommend this place to anyone. Cargo van was so dirty.
Arpita M