Customer Reviews for Branchton Farms
(Concessionnaire U-Haul dans le voisinage)

545 évaluations

15320 Morris Bridge Rd   Thonotosassa, FL 33592

(813) 699-4733

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(813) 699-4733

15320 Morris Bridge Rd
Thonotosassa, FL 33592

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The trucks could of been cleaned a little better. The first truck smelt like straight cigarette smoke. The 2nd truck wasn't that much better and the steering felt off. I did not have time to continue switching trucks so I just used the 2nd one I switched to. I will use a different location next time, even though this one is right by my house.

Colandra B. 
Évaluation :
5

Easiest drop off I've ever done

Jane S. 
Évaluation :
4

Hurt my back lifting a 12x6 trailer onto the ball of my truck. This location needs a device that can use leverage to lift the tongue of the trailer onto the ball... Instead, I had a young woman holding a very young infant trying to help this old man hook up his trailer! This was a recipe for someone getting seriously hurt! Fortunately, it was me, the old man, and not the child or its mother! I have rented from this location many times, and other than the lack of qualified help, I still give Branchton Farms 5 Stars.

john B. 
Évaluation :
5

Nothing to improve, awesome service as always!! Thanks for all you do!!

TERRI G. 
Évaluation :
2

Location did not open on time. Received dirty furniture covers.

Marsha L. 
Évaluation :
5

Very nice and respectful person

Ahmad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tennith S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
5

Michelle is wonderful. Thank her for such great help and service.

Kurt O. 
Évaluation :
4

I had a terrible experience (3 different tires blowing up at different times) and engine service once during my trip… Worst of it is that I had terrible time connecting to the service center - long wait of 1 hr+, then call drops - and get Service to come and fix the tires! I have opened a complaint ticket case # 3258308 on 7/1/21 and still no one call me back for follow up!

MOHAMED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H. 
Évaluation :
2

I tried calling multiple times to change my reservation and no one answered. The office for the uhaul was not clearly labeled and I spent almost 20 minutes waiting for the website to confirm my reservation before wondering the lot to find the office.

Erin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt O. 
Évaluation :
2

Get a location closer to town

DEAN C. 
Évaluation :
3

My reservation was not visible so I was told there was no truck reservation on file for me, even though I did everything online.

CLAYTONIA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OLUYEMISI A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
3

Hooked up the trailer with attendant there. Never secured the trailer to hitch, glad I checked. I secured it after checking it and brought it to attendant's attention. So much better getting and returning to a u haul service center. I will do that in the future. I mentioned this to attendant in Gainesville and he said that could have been bad. Otherwise all went well.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin C. 
Évaluation :
5

Without question, this is a great location. Staff is excellent. Been using this location for years, and will continue using them in the future.

DOMENICK T. 
Évaluation :
5

Excellent staff, they answered all my questions

Julio T. 
Évaluation :
1

Start by cleaning and properly maintaining your vehicles. The truck was FILTHY when we picked it up. When my husband turned the truck on the change oil indicator came on. I'll never rent from that location again. It has manholes (not potholes) all throughout the parking lot. My truck almost sunk during a downpour smh

Shontae D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Good location and service

shetty Y. 
Évaluation :
5

I would really like some acknowledgement that trucks has been recieved and a final statement. I didn't see that.

CINDY C. 
Évaluation :
4

Everything was fine, but A/C was not working. Driving a vehicle without A/C in this summer is too hard.

Kumar E. 
Évaluation :
4

The URL for online equipment returns has issues. It took WAY too long for the site to accept photos that were exactly like the examples, requiring multiple attempts, and frustrating the waiting customers. Reduce the requirements for turn-in and/or have this location manned during business hours, and/or emplace a Wifi system for customers to use that might improve the reliability and reliance on using internet-based services in more remote locations for cellular data reception.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

subramanian A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcos C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

There are no trailer stands to make hookup easier. Very hard to up trailer.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
3

No person on site when I dropped the trailer off.

Mike H. 
Évaluation :
5

nothing

dee R. 
Évaluation :
5

The experience was great !!!

Reginald W. 
Évaluation :
5

Check in and check out was very easy.

Julia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATHMEENE J. 
Évaluation :
5

Very friedly and helpful! They have been there for years and I never noticed it. It is next to a cute petty farm and a lovely fruit and vegetable place. She even hooked up the trailer for me, which she did not have to do. Fortement recommandé!

MILFORD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jinoy R. 
Évaluation :
5

Have straps available for rent.

STEFANIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

istvan D. 
Évaluation :
5

They are the Best. I have used them for years. If they dont have my truck i reschedule my chore until they have my vehicle, because i DON'T want to go anywhere else!

HECTORJ G. 
Évaluation :
5

Don't change what your doing. Responsive and understanding with all interactions

richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARIKA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarod T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

All good! THANKS

David M. 
Évaluation :
5

Best U-Haul location I have used. Helpful, competent, quick and easy.

PHILIP W. 
Évaluation :
1

I walked in no one was in the store they gave the keys to a truck no one knows where it was located I had to go look for it and when I couldn't find it the gave me a deferent truck

MOUSTAFA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI R. 
Évaluation :
5

No selection available, have to rent the only unit available and was to small.

edgardo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
1

Upon arrival The owner was not wearing a mask however we were required to wear a mask then she emailed me the receipt and it came across encrypted I asked for a printed copy which she was not able to provide which I found very unprofessional then upon returning the trailerI was greeted by a nasty teenager at her fruit stand and she the owner never showed up the daughter was talking to her through a walkie-talkie and wanted me to just leave our “drop the trailer and leave I would not leave without a receipt so The daughter said the mother would just email me one so I stood there till I received the email and then the mother which is the owner said she emailed it which the email never came through so I had to stand there longer until the email came through because she said I did that I didn't have a valid email it was very unprofessional I would never rent from this location again they seem to be more interested in their “petting zoo that they are running and the daughter was tending to the fruit stand seem to be more interested in talking on the phone andSpeaking to a friend that was there with her well tending the fruit stand

THOMAS T. 
Évaluation :
5

Fast drop off

Fernando T. 
Évaluation :
2

I was charged almost double what it was supposed to be and ended up contacting customer service to fix it. The service at this location was very poor.

david R. 
Évaluation :
1

This location first of all didnt even have WIFI that worked. Secondly they overcharged us about 50 $! Will never use again

SHALYNN E. 
Évaluation :
3

The online check in process makes it so hard to pick your truck up you almost wonder if it's worth it. Uploading drivers license AND taking a selfie is ridiculous.

Darren H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
4

Truck broke down twice.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

St Roland J. 
Évaluation :
5

The mobile self service was life changing and she was really nice to take the time to explain it to me

Glenford J. 
Évaluation :
3

I was injured due to a loose floor panel.

Andrew G. 
Évaluation :
5

Everyone is so pleasant.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas J. 
Évaluation :
5

The billing part of U-Haul is not very good very unhappy the last two times at Christmas they tacked on a late day charge when do you haul was parked at the return spot on the day it was supposed to be just didn't feel like fighting it and this last time I got a call from a woman saying I'm late and I wasn't and she was rude thank you and I have dated pictures of the trailer parked in front of the U-Haul place in Crawfordville from Christmas I even called ahead and they said Parkette in front of the gate and that's exactly what I did and I can send y'all pictures if you'd like and I also have a Penske right down the road

john S. 
Évaluation :
5

Give them a free piece of fruit!

DENNIS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEYL B. 
Évaluation :
5

I issue with pickup - fast and respected social distancing guidelines

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Fix your web application. When I was checking in I was unable to upload pictures of the damage to the truck. When I was checking in the vehicle, I was unable to upload the picture of the fuel and mileage.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene K. 
Évaluation :
5

Less fees

GIG B. 
Évaluation :
3

Drop off via Mobile App was problematic. Customer should be able to change default location. Cost us too much time, phone calls and etc. to do something that should be easy.

Angelo D. 
Évaluation :
5

The ladies that run this location were fast, thorough, and were really efficient... In and out quickly when I picked it up, and in and out quickly when I returned it...

ERROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Too much dust in cabin. . Cabin area was not even wiped for dust

SREENIVAS C. 
Évaluation :
5

The only problem was my reserved vehicle was not available. I was given a larger truck, but I really did not want the larger truck. The area I was going needed a small truck to maneuver. Also, i was only given a 24 $credit for this, instead of the 50 $guarantee that is on the website. I'm not sure why I was given less than the 50 $.

WILLIAM M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jane M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chiamaka O. 
Évaluation :
1

Stop allowing them to rent trucks as everything they do is a mess! They rented me a dirty truck smelling of smoke and with a sticky soda can in the holder. They charged me for pads they did not have, 28 $dollars of gas when I returned it to the same level it was when picked up and charged me for an 8 day rental when I only had a one day rental of 30 miles. They also charged me for oil and tire damages when there were none. I contacted them two times with all the information but they never corrected and returned the anmounts due to my credit card.

GREGORY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

This was probably the worst experience I've had with U-Haul. I made a reservation for a truck and a dolly 5 days in advance. When I get to the location they inform me they do not have any dollys on site. This is unacceptable. Had I been told there were no dolly's on this site or they were not available I wouldn't have gone to this location. I was told that I could drive to another U-Haul to see if they had one, which once again is unacceptable because if I go over my estimated miles I will be charged and I am paying for the gas. I shouldn't have to calculate in driving around Tampa to look for a dolly in my estimated mile usage. I don't understand the point of a reservation of certain items if the customer is going to be told they are not available upon arrival. This made my moving experience more stressful because I am unable to move my furniture without a dolly, so it was something that I had no choice but to go out and find once I left the location. Overall, I wouldn't recommend this location based off my experience.

MICHELLE C. 
Non les évaluations ont été soumises pour cet établissement.

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