Customer Reviews for Branchton Farms
(Concessionnaire U-Haul dans le voisinage)

573 évaluations

15320 Morris Bridge Rd   Thonotosassa, FL 33592

(813) 699-4733

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(813) 699-4733

15320 Morris Bridge Rd
Thonotosassa, FL 33592

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Y. 
Évaluation :
2

Lady is beyond Rude and condescending. The land business is on is unsafe and not maintained. It's a slippery mud pit I sprained my ankle and the weeds are over grown.

DARLENE P. 
Évaluation :
3

Fix the potholes at the entrances and exits

JOAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sandra P. 
Évaluation :
5

Very helpful and professional.

POTTAYIL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alida F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina R. 
Évaluation :
1

It was just very small with limited access to support. Literally a shack. But we got what we needed!

Amber E. 
Évaluation :
5

This location and the lady who runs that place it's excellent. They are so kind very experience it's a pleasure renting U-Haul from them every time

NOREEN I. 
Évaluation :
5

This location is a farm and the internet connection is so poor in that area, I had a hard time for the drop off. I had to drive away to share my location and I took pictures saved them on my phone but then I found out that I didn't have an option to use photos from my gallery so I had to drive back again. Please enable uploading photos from gallery for cases like this.

MOHAMED S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NABIL A. 
Évaluation :
3

I was charged with 16 $gas when I had same amt of gas when I took .

ROHAN B. 
Évaluation :
5

I was blown away of the price that I was charged for traveling from new Tampa to New Port Richey and back I will return when I need you guys again thanks for everything!!!!!

DALE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WESLEY W. 
Évaluation :
5

Ty

Jacob O. 
Évaluation :
5

Great company love that I can rent shot at 17 years of age

CAMERON H. 
Évaluation :
5

You opted to shift my loading point late in the process to another location in the same town. So I went to the place I rented from below. They didn't have my order but was able to shift trucks to fit my needs.

Douglas M. 
Évaluation :
5

getting through to someone at the 1-800-468-4285 takes forever. we understand shortages of people working but having to wait on hold for 20 to 30 min then being told they have to transfer you because they cant help you, waiting on hold again for almost as long. Then finding out you were transferred to wrong area. We drove 75 miles just to drop off the trailer we rented. went to the one they originally gave us it was closed and couldn't do an after hours drop off because of locked off fenced in area. We found another while waiting on hold. about the time we got there received a call from Uhaul saying they couldn't take it there. Luckily the place we got we were able to drop it off but that was after going 75 miles between the different locations. shouldn't be this hard to get through to talk to someone and to drop off,

John K. 
Évaluation :
4

Not much, the lady who met me let me know there was an issue with the reservation but she fixed everything in about 5 mins. Went better than expected

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WenYi Z. 
Évaluation :
3

Fix your app!!!!!! I could not pick up (staff had to do it for me) and could not return my rental because the app would not successfully take a pic and the location was closed. Wasted 45min then tried a browser on my phone and FINALLY was able to return. Was charged for something called SafeGuard(?). I did not order that so maybe when the location person checked me in, they added it?? Again, if your app worked, I would have been able to see what was being charged. I know I declined the 'extras' when I rented.

Michael D. 
Évaluation :
5

This was by far the best overall UHaul experience I have ever had over 20+ years of using them. The location was clean, the Branchton Farms location was great, they had a huge variety of vehicles and the staff was 10/10 Excellent.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
3

The trucks could of been cleaned a little better. The first truck smelt like straight cigarette smoke. The 2nd truck wasn't that much better and the steering felt off. I did not have time to continue switching trucks so I just used the 2nd one I switched to. I will use a different location next time, even though this one is right by my house.

Colandra B. 
Évaluation :
5

Easiest drop off I've ever done

Jane S. 
Évaluation :
4

Hurt my back lifting a 12x6 trailer onto the ball of my truck. This location needs a device that can use leverage to lift the tongue of the trailer onto the ball... Instead, I had a young woman holding a very young infant trying to help this old man hook up his trailer! This was a recipe for someone getting seriously hurt! Fortunately, it was me, the old man, and not the child or its mother! I have rented from this location many times, and other than the lack of qualified help, I still give Branchton Farms 5 Stars.

john B. 
Évaluation :
5

Nothing to improve, awesome service as always!! Thanks for all you do!!

TERRI G. 
Évaluation :
2

Location did not open on time. Received dirty furniture covers.

Marsha L. 
Évaluation :
5

Very nice and respectful person

Ahmad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tennith S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
5

Michelle is wonderful. Thank her for such great help and service.

Kurt O. 
Évaluation :
4

I had a terrible experience (3 different tires blowing up at different times) and engine service once during my trip… Worst of it is that I had terrible time connecting to the service center - long wait of 1 hr+, then call drops - and get Service to come and fix the tires! I have opened a complaint ticket case # 3258308 on 7/1/21 and still no one call me back for follow up!

MOHAMED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H. 
Évaluation :
2

I tried calling multiple times to change my reservation and no one answered. The office for the uhaul was not clearly labeled and I spent almost 20 minutes waiting for the website to confirm my reservation before wondering the lot to find the office.

Erin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt O. 
Évaluation :
2

Get a location closer to town

DEAN C. 
Évaluation :
3

My reservation was not visible so I was told there was no truck reservation on file for me, even though I did everything online.

CLAYTONIA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OLUYEMISI A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
3

Hooked up the trailer with attendant there. Never secured the trailer to hitch, glad I checked. I secured it after checking it and brought it to attendant's attention. So much better getting and returning to a u haul service center. I will do that in the future. I mentioned this to attendant in Gainesville and he said that could have been bad. Otherwise all went well.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin C. 
Évaluation :
5

Without question, this is a great location. Staff is excellent. Been using this location for years, and will continue using them in the future.

DOMENICK T. 
Évaluation :
5

Excellent staff, they answered all my questions

Julio T. 
Évaluation :
1

Start by cleaning and properly maintaining your vehicles. The truck was FILTHY when we picked it up. When my husband turned the truck on the change oil indicator came on. I'll never rent from that location again. It has manholes (not potholes) all throughout the parking lot. My truck almost sunk during a downpour smh

Shontae D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Good location and service

shetty Y. 
Évaluation :
5

I would really like some acknowledgement that trucks has been recieved and a final statement. I didn't see that.

CINDY C. 
Évaluation :
4

Everything was fine, but A/C was not working. Driving a vehicle without A/C in this summer is too hard.

Kumar E. 
Évaluation :
4

The URL for online equipment returns has issues. It took WAY too long for the site to accept photos that were exactly like the examples, requiring multiple attempts, and frustrating the waiting customers. Reduce the requirements for turn-in and/or have this location manned during business hours, and/or emplace a Wifi system for customers to use that might improve the reliability and reliance on using internet-based services in more remote locations for cellular data reception.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

subramanian A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcos C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

There are no trailer stands to make hookup easier. Very hard to up trailer.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
3

No person on site when I dropped the trailer off.

Mike H. 
Évaluation :
5

nothing

dee R. 
Évaluation :
5

The experience was great !!!

Reginald W. 
Évaluation :
5

Check in and check out was very easy.

Julia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATHMEENE J. 
Évaluation :
5

Very friedly and helpful! They have been there for years and I never noticed it. It is next to a cute petty farm and a lovely fruit and vegetable place. She even hooked up the trailer for me, which she did not have to do. Fortement recommandé!

MILFORD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jinoy R. 
Évaluation :
5

Have straps available for rent.

STEFANIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

istvan D. 
Évaluation :
5

They are the Best. I have used them for years. If they dont have my truck i reschedule my chore until they have my vehicle, because i DON'T want to go anywhere else!

HECTORJ G. 
Évaluation :
5

Don't change what your doing. Responsive and understanding with all interactions

richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARIKA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarod T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

All good! THANKS

David M. 
Évaluation :
5

Best U-Haul location I have used. Helpful, competent, quick and easy.

PHILIP W. 
Évaluation :
1

I walked in no one was in the store they gave the keys to a truck no one knows where it was located I had to go look for it and when I couldn't find it the gave me a deferent truck

MOUSTAFA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI R. 
Évaluation :
5

No selection available, have to rent the only unit available and was to small.

edgardo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
1

Upon arrival The owner was not wearing a mask however we were required to wear a mask then she emailed me the receipt and it came across encrypted I asked for a printed copy which she was not able to provide which I found very unprofessional then upon returning the trailerI was greeted by a nasty teenager at her fruit stand and she the owner never showed up the daughter was talking to her through a walkie-talkie and wanted me to just leave our “drop the trailer and leave I would not leave without a receipt so The daughter said the mother would just email me one so I stood there till I received the email and then the mother which is the owner said she emailed it which the email never came through so I had to stand there longer until the email came through because she said I did that I didn't have a valid email it was very unprofessional I would never rent from this location again they seem to be more interested in their “petting zoo that they are running and the daughter was tending to the fruit stand seem to be more interested in talking on the phone andSpeaking to a friend that was there with her well tending the fruit stand

THOMAS T. 
Évaluation :
5

Fast drop off

Fernando T. 
Évaluation :
2

I was charged almost double what it was supposed to be and ended up contacting customer service to fix it. The service at this location was very poor.

david R. 
Évaluation :
1

This location first of all didnt even have WIFI that worked. Secondly they overcharged us about 50 $! Will never use again

SHALYNN E. 
Évaluation :
3

The online check in process makes it so hard to pick your truck up you almost wonder if it's worth it. Uploading drivers license AND taking a selfie is ridiculous.

Darren H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
4

Truck broke down twice.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazen B. 
Non les évaluations ont été soumises pour cet établissement.

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