Customer Reviews for Branchton Farms
(Concessionnaire U-Haul dans le voisinage)

601 évaluations

15320 Morris Bridge Rd   Thonotosassa, FL 33592

(813) 699-4733

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(813) 699-4733

15320 Morris Bridge Rd
Thonotosassa, FL 33592

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

DERRICK A. 
Évaluation :
5

Easy

anthony R. 
Évaluation :
5

Friendly service!

KENNETH C. 
Évaluation :
5

I don't know if anything else could have been done. It was perfect!

Jason S. 
Évaluation :
5

S.O.

ROGER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

The biggest issue was the front alignment of the truck was bad enough that I had to hold the steering wheel to the left in order to drive straight. The interior surfaces of the trucks were sticky, it appears there were spills on the seat that were never cleaned.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
5

Everything was great …very professional team and service. Only one comment, uhaul change my pickup location due to unavailability of equipment…which I understand. But that , caused me 20 miles extra … Uhaul charged me mileage for that also … which is not fair enough .

jitender S. 
Évaluation :
5

Personal was very friendly

OLOF G. 
Évaluation :
5

The app did not work for after hours drop off. I could not get the location setting to work. I hope I will not be charged an additional fee.

KIMBERLY H. 
Évaluation :
5

N.D.

RYAN T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PICARD P. 
Évaluation :
5

No improvement needed

Joyce E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASSOMA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle M. 
Évaluation :
5

It's a great location! If I remembered her name I would say she was kind, informative, and very helpful!

JASON S. 
Évaluation :
5

Thanks much.

GORDON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabel N. 
Évaluation :
5

Nothing....my experience was outstanding. The people are dealt with were very helpful and accommodating. I thought renting a truck would be a deal, but they made it so simple to do and when I did have a problem, they fixed it without any complications and extra cost at all. They were GREAT!

David M. 
Évaluation :
5

Customer Service is excellent; very friendly, empathetic and always helpful :)

hector J G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

A little more cleaning

tina C. 
Évaluation :
3

Less ants in U-Haul, needs an alignment.

Craig A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Y. 
Évaluation :
2

Lady is beyond Rude and condescending. The land business is on is unsafe and not maintained. It's a slippery mud pit I sprained my ankle and the weeds are over grown.

DARLENE P. 
Évaluation :
3

Fix the potholes at the entrances and exits

JOAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sandra P. 
Évaluation :
5

Very helpful and professional.

POTTAYIL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alida F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina R. 
Évaluation :
1

It was just very small with limited access to support. Literally a shack. But we got what we needed!

Amber E. 
Évaluation :
5

This location and the lady who runs that place it's excellent. They are so kind very experience it's a pleasure renting U-Haul from them every time

NOREEN I. 
Évaluation :
5

This location is a farm and the internet connection is so poor in that area, I had a hard time for the drop off. I had to drive away to share my location and I took pictures saved them on my phone but then I found out that I didn't have an option to use photos from my gallery so I had to drive back again. Please enable uploading photos from gallery for cases like this.

MOHAMED S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NABIL A. 
Évaluation :
3

I was charged with 16 $gas when I had same amt of gas when I took .

ROHAN B. 
Évaluation :
5

I was blown away of the price that I was charged for traveling from new Tampa to New Port Richey and back I will return when I need you guys again thanks for everything!!!!!

DALE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WESLEY W. 
Évaluation :
5

Ty

Jacob O. 
Évaluation :
5

Great company love that I can rent shot at 17 years of age

CAMERON H. 
Évaluation :
5

You opted to shift my loading point late in the process to another location in the same town. So I went to the place I rented from below. They didn't have my order but was able to shift trucks to fit my needs.

Douglas M. 
Évaluation :
5

getting through to someone at the 1-800-468-4285 takes forever. we understand shortages of people working but having to wait on hold for 20 to 30 min then being told they have to transfer you because they cant help you, waiting on hold again for almost as long. Then finding out you were transferred to wrong area. We drove 75 miles just to drop off the trailer we rented. went to the one they originally gave us it was closed and couldn't do an after hours drop off because of locked off fenced in area. We found another while waiting on hold. about the time we got there received a call from Uhaul saying they couldn't take it there. Luckily the place we got we were able to drop it off but that was after going 75 miles between the different locations. shouldn't be this hard to get through to talk to someone and to drop off,

John K. 
Évaluation :
4

Not much, the lady who met me let me know there was an issue with the reservation but she fixed everything in about 5 mins. Went better than expected

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WenYi Z. 
Évaluation :
3

Fix your app!!!!!! I could not pick up (staff had to do it for me) and could not return my rental because the app would not successfully take a pic and the location was closed. Wasted 45min then tried a browser on my phone and FINALLY was able to return. Was charged for something called SafeGuard(?). I did not order that so maybe when the location person checked me in, they added it?? Again, if your app worked, I would have been able to see what was being charged. I know I declined the 'extras' when I rented.

Michael D. 
Évaluation :
5

This was by far the best overall UHaul experience I have ever had over 20+ years of using them. The location was clean, the Branchton Farms location was great, they had a huge variety of vehicles and the staff was 10/10 Excellent.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
3

The trucks could of been cleaned a little better. The first truck smelt like straight cigarette smoke. The 2nd truck wasn't that much better and the steering felt off. I did not have time to continue switching trucks so I just used the 2nd one I switched to. I will use a different location next time, even though this one is right by my house.

Colandra B. 
Évaluation :
5

Easiest drop off I've ever done

Jane S. 
Évaluation :
4

Hurt my back lifting a 12x6 trailer onto the ball of my truck. This location needs a device that can use leverage to lift the tongue of the trailer onto the ball... Instead, I had a young woman holding a very young infant trying to help this old man hook up his trailer! This was a recipe for someone getting seriously hurt! Fortunately, it was me, the old man, and not the child or its mother! I have rented from this location many times, and other than the lack of qualified help, I still give Branchton Farms 5 Stars.

john B. 
Évaluation :
5

Nothing to improve, awesome service as always!! Thanks for all you do!!

TERRI G. 
Évaluation :
2

Location did not open on time. Received dirty furniture covers.

Marsha L. 
Évaluation :
5

Very nice and respectful person

Ahmad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tennith S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
5

Michelle is wonderful. Thank her for such great help and service.

Kurt O. 
Évaluation :
4

I had a terrible experience (3 different tires blowing up at different times) and engine service once during my trip… Worst of it is that I had terrible time connecting to the service center - long wait of 1 hr+, then call drops - and get Service to come and fix the tires! I have opened a complaint ticket case # 3258308 on 7/1/21 and still no one call me back for follow up!

MOHAMED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H. 
Évaluation :
2

I tried calling multiple times to change my reservation and no one answered. The office for the uhaul was not clearly labeled and I spent almost 20 minutes waiting for the website to confirm my reservation before wondering the lot to find the office.

Erin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt O. 
Évaluation :
2

Get a location closer to town

DEAN C. 
Évaluation :
3

My reservation was not visible so I was told there was no truck reservation on file for me, even though I did everything online.

CLAYTONIA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OLUYEMISI A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
3

Hooked up the trailer with attendant there. Never secured the trailer to hitch, glad I checked. I secured it after checking it and brought it to attendant's attention. So much better getting and returning to a u haul service center. I will do that in the future. I mentioned this to attendant in Gainesville and he said that could have been bad. Otherwise all went well.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin C. 
Évaluation :
5

Without question, this is a great location. Staff is excellent. Been using this location for years, and will continue using them in the future.

DOMENICK T. 
Évaluation :
5

Excellent staff, they answered all my questions

Julio T. 
Évaluation :
1

Start by cleaning and properly maintaining your vehicles. The truck was FILTHY when we picked it up. When my husband turned the truck on the change oil indicator came on. I'll never rent from that location again. It has manholes (not potholes) all throughout the parking lot. My truck almost sunk during a downpour smh

Shontae D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Good location and service

shetty Y. 
Évaluation :
5

I would really like some acknowledgement that trucks has been recieved and a final statement. I didn't see that.

CINDY C. 
Évaluation :
4

Everything was fine, but A/C was not working. Driving a vehicle without A/C in this summer is too hard.

Kumar E. 
Évaluation :
4

The URL for online equipment returns has issues. It took WAY too long for the site to accept photos that were exactly like the examples, requiring multiple attempts, and frustrating the waiting customers. Reduce the requirements for turn-in and/or have this location manned during business hours, and/or emplace a Wifi system for customers to use that might improve the reliability and reliance on using internet-based services in more remote locations for cellular data reception.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

subramanian A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bondogjl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcos C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

There are no trailer stands to make hookup easier. Very hard to up trailer.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
3

No person on site when I dropped the trailer off.

Mike H. 
Évaluation :
5

nothing

dee R. 
Évaluation :
5

The experience was great !!!

Reginald W. 
Évaluation :
5

Check in and check out was very easy.

Julia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATHMEENE J. 
Évaluation :
5

Very friedly and helpful! They have been there for years and I never noticed it. It is next to a cute petty farm and a lovely fruit and vegetable place. She even hooked up the trailer for me, which she did not have to do. Fortement recommandé!

MILFORD C. 
Non les évaluations ont été soumises pour cet établissement.

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