Customer Reviews for Branchton Farms
(Concessionnaire U-Haul dans le voisinage)

497 évaluations

15320 Morris Bridge Rd   Thonotosassa, FL 33592

(813) 699-4733

Location Hours

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(813) 699-4733

15320 Morris Bridge Rd
Thonotosassa, FL 33592

Services dans cet établissement :

Location Hours

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

istvan D. 
Évaluation :
5

They are the Best. I have used them for years. If they dont have my truck i reschedule my chore until they have my vehicle, because i DON'T want to go anywhere else!

HECTORJ G. 
Évaluation :
5

Don't change what your doing. Responsive and understanding with all interactions

richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARIKA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarod T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

All good! THANKS

David M. 
Évaluation :
5

Best U-Haul location I have used. Helpful, competent, quick and easy.

PHILIP W. 
Évaluation :
1

I walked in no one was in the store they gave the keys to a truck no one knows where it was located I had to go look for it and when I couldn't find it the gave me a deferent truck

MOUSTAFA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI R. 
Évaluation :
5

No selection available, have to rent the only unit available and was to small.

edgardo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
1

Upon arrival The owner was not wearing a mask however we were required to wear a mask then she emailed me the receipt and it came across encrypted I asked for a printed copy which she was not able to provide which I found very unprofessional then upon returning the trailerI was greeted by a nasty teenager at her fruit stand and she the owner never showed up the daughter was talking to her through a walkie-talkie and wanted me to just leave our “drop the trailer and leave I would not leave without a receipt so The daughter said the mother would just email me one so I stood there till I received the email and then the mother which is the owner said she emailed it which the email never came through so I had to stand there longer until the email came through because she said I did that I didn't have a valid email it was very unprofessional I would never rent from this location again they seem to be more interested in their “petting zoo that they are running and the daughter was tending to the fruit stand seem to be more interested in talking on the phone andSpeaking to a friend that was there with her well tending the fruit stand

THOMAS T. 
Évaluation :
5

Fast drop off

Fernando T. 
Évaluation :
2

I was charged almost double what it was supposed to be and ended up contacting customer service to fix it. The service at this location was very poor.

david R. 
Évaluation :
1

This location first of all didnt even have WIFI that worked. Secondly they overcharged us about 50 $! Will never use again

SHALYNN E. 
Évaluation :
3

The online check in process makes it so hard to pick your truck up you almost wonder if it's worth it. Uploading drivers license AND taking a selfie is ridiculous.

Darren H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
4

Truck broke down twice.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

St Roland J. 
Évaluation :
5

The mobile self service was life changing and she was really nice to take the time to explain it to me

Glenford J. 
Évaluation :
3

I was injured due to a loose floor panel.

Andrew G. 
Évaluation :
5

Everyone is so pleasant.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas J. 
Évaluation :
5

The billing part of U-Haul is not very good very unhappy the last two times at Christmas they tacked on a late day charge when do you haul was parked at the return spot on the day it was supposed to be just didn't feel like fighting it and this last time I got a call from a woman saying I'm late and I wasn't and she was rude thank you and I have dated pictures of the trailer parked in front of the U-Haul place in Crawfordville from Christmas I even called ahead and they said Parkette in front of the gate and that's exactly what I did and I can send y'all pictures if you'd like and I also have a Penske right down the road

john S. 
Évaluation :
5

Give them a free piece of fruit!

DENNIS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEYL B. 
Évaluation :
5

I issue with pickup - fast and respected social distancing guidelines

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Fix your web application. When I was checking in I was unable to upload pictures of the damage to the truck. When I was checking in the vehicle, I was unable to upload the picture of the fuel and mileage.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene K. 
Évaluation :
5

Less fees

GIG B. 
Évaluation :
3

Drop off via Mobile App was problematic. Customer should be able to change default location. Cost us too much time, phone calls and etc. to do something that should be easy.

Angelo D. 
Évaluation :
5

The ladies that run this location were fast, thorough, and were really efficient... In and out quickly when I picked it up, and in and out quickly when I returned it...

ERROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Too much dust in cabin. . Cabin area was not even wiped for dust

SREENIVAS C. 
Évaluation :
5

The only problem was my reserved vehicle was not available. I was given a larger truck, but I really did not want the larger truck. The area I was going needed a small truck to maneuver. Also, i was only given a 24 $credit for this, instead of the 50 $guarantee that is on the website. I'm not sure why I was given less than the 50 $.

WILLIAM M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jane M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chiamaka O. 
Évaluation :
1

Stop allowing them to rent trucks as everything they do is a mess! They rented me a dirty truck smelling of smoke and with a sticky soda can in the holder. They charged me for pads they did not have, 28 $dollars of gas when I returned it to the same level it was when picked up and charged me for an 8 day rental when I only had a one day rental of 30 miles. They also charged me for oil and tire damages when there were none. I contacted them two times with all the information but they never corrected and returned the anmounts due to my credit card.

GREGORY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

This was probably the worst experience I've had with U-Haul. I made a reservation for a truck and a dolly 5 days in advance. When I get to the location they inform me they do not have any dollys on site. This is unacceptable. Had I been told there were no dolly's on this site or they were not available I wouldn't have gone to this location. I was told that I could drive to another U-Haul to see if they had one, which once again is unacceptable because if I go over my estimated miles I will be charged and I am paying for the gas. I shouldn't have to calculate in driving around Tampa to look for a dolly in my estimated mile usage. I don't understand the point of a reservation of certain items if the customer is going to be told they are not available upon arrival. This made my moving experience more stressful because I am unable to move my furniture without a dolly, so it was something that I had no choice but to go out and find once I left the location. Overall, I wouldn't recommend this location based off my experience.

MICHELLE C. 
Évaluation :
4

They were extremely busy when I went into pickup my cargo van and it may have come in and they did not have the time to check it out good. Other than it had a chip in the windshield that we saw as we were pulling out of the lot it looked clean. But as we had it found a Mt dew bottle behind the drivers seat and a receipt behind the passengers seat. The back look clean as two of the blankets were spread out across the floor. As we were cleaning out our daughters house as she died, we ended up getting some pine needles in. After we took out her stuff I started to clean it out I pulled out the blankets to clean them and the black rubber floor mat underneath them was filthy. As I swept them off I saw dirt and fuzz balls along the side corners of the floor and the side panels. I pulled the floor mat over some to be able to get that edge and found that all under the floor mats hadn't been cleaned in quite awhile. I cleaned the edges down but said the heck with under the mats. I then took the van back to drop it off and when I went to check it in my cell phones battery had died and I wasn't able to check in properly. When I got home I called and did a check in and explained all that I said above. I hope the windshield got repaired as it would continue to spider out until it had to be replaced. I understood the time it toke to get me on the road as busy as they were and their service, attitude and professionalism was Great. If the van had been properly been cleaned, and it been dirty in the back for a long time, it would have been a five.

Byron S. 
Évaluation :
5

My customer service was excellent. All employee's went above and beyond to accommodate me with changes during the storm with courtesy, patience and knowledge. Thank you for a job well done. I am a loyal customer. Thank you I was treated like family once again.

shavette J. 
Évaluation :
5

That was the fastest check out and back in that I have ever had at U-Haul. The staff was very pleasant.

Peter Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susam B. 
Évaluation :
3

It was impossible to find at night.

BRIANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dragomir D. 
Évaluation :
4

This location was a dealer, so she had no supplemental supplies. So we couldn't get PO's or a KO. Also I'm an employee and it didn't give her an option to do employee discount, and we couldn't find where to do it anywhere.

DORIS E. 
Évaluation :
5

They are quick, organized and I always chose to use their service. Je les recommande chaudement.

RUDY P. 
Évaluation :
4

make it a bit easier to see, the uhaul part of the farm was hard to spot

brittany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Outstanding service.

RAUL G. 
Évaluation :
5

Excellent and quick service

Gabriel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahman N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
3

The dolly I reserved wasn't available but I was still charged. There were two large wooden pallets in the back that I had to take to my house first so I had room for the items I was picking up. I was charged for the additional mileage despite pointing this out to the pickup location. I was charged for fuel even though I returned the vehicle with the same amount of fuel I rented it with. I'd like a full refund for all of these errors. It's not an isolated error. It was multiple errors even after pointing them out before the bill was processed.

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrance W. 
Évaluation :
3

This was not the location we had listed as our preference on the contract. there was an Auto Transport at the location we requested, but we could not have it EVENTHOUGH we called and confirmed with them the day before (Thursday at 1:00pm) that it would be available and they said Yes. We had to drive around Tampa to find the alternate location that had a trailer for us. Added 2 hours to our day... then, when we were diving on the highway, the trailer wheels were either so out of balance, or damaged that the Trailer shook like hell for 900 miles home at Most highway speeds. what a horrible experience!! i was a wreck when i got done..

Anthony L. 
Évaluation :
5

Easy and fast service. Manager was very nice.

Andre F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel W. 
Évaluation :
2

Wasn't anyone there.... and I was charged again. Get your shit together U-Haul !!!!

Daniel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis R. 
Évaluation :
5

Owner was super nice and understanding. Great working with her!

George I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberto P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimbery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELORES H. 
Évaluation :
5

Very good job thank you

Souleman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana J. 
Évaluation :
5

The owner was very courteous and professional. Second time I've worked with BF. Will do so again.

George I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
1

I was charged for three days instead of the two that I used. You do everything by yourself without any explanation from staff. They don't have sufficient equipment. Very bad experience and will never be using this location again.

Jessica R. 
Évaluation :
4

Spacious, excellent location, superb customer service

Albert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herminia T. 
Évaluation :
4

I was assessed a fuel charge on my bill when I returned my truck rental with the same amount of gas that was in the truck when I had picked it up. I feel I should be credited for a fuel charge that was assessed unfairly.

Thomas T. 
Évaluation :
5

Keep up the good work

VINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley M. 
Évaluation :
5

people over there is so nice and professional!!!!

Antonio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE S. 
Non reviews have been submitted for this location.

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