Great service
Muhammad Naeem
Customer Reviews for Brantford Motorcycles Etc Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was just 30 mins late they charged full next day. Iam a regular user I know they could have done better.
Muhammad NaeemGreat service A+++
MATTHEW CABRALHad has mishap but U-Haul was quick to correct it. Thank you for the generous service.
Kyle GouveiaAlways easy to deal with. I actually ended up getting a flat tire on my trip. Made one call and in less than an hour somebody was there to help me fix it, and I was on my way
Geoff GoldenThe van was dirty the windows need to be cleaned.
Kristen GearI arrived late, right at closing time, but they still took the time to help me hook up the trailer… very nice people to deal with, thank you so much for the help.
Jose MonteiroNo complaints at all! Great experience!
CARLA MOLINAROVery clear instructions, easy process. Key drop box visible.
Kevin WardFast, friendly service
peter stoddartThe trailer was covered in mud on the outside. It was caked on the front of the fenders as well. And o e of the tires was worn to the wear bars on the inside. Tthe inside had dirt and mud in it when I picked it up. They did sweep it out but the floor had a film of mud. I had to put cardboard over the entire floor as we were moving furniture.
Mike FoxAbsolutely trouble free transaction. Rob had the rental set up for an easy hookup and go, and made sure I knew exactly what I needed to do when I brought it back.
Robert SharpСупер!
Artem PurrysrarhevPick up / drop off was easy and the van was late model and in excellent condition. Even the rep I spoke to on the phone when I was a bit confused about the process was so kind and easy to talk to. (needed this rental to move personal items after a death in the family so my brain was not particularly sharp that day)
Karen VellengaGreat service at this location!!! Rob was awesome and great to deal with . Very happy
Dennis Pappexcellent customer service. highly recommend
jasmine lalaniRien
Tom JacsonAwesome customer service!
Irene KicakSweep out the trucks
Cindy CudneyExcellent customer service
sadick samMerci.
Tanya TostikI was over-charged. Estimated mileage was more than actual mileage and was billed at estimated mileage. Never received an answer when I asked for clarification as to why I was billed more than what was on my receipt. Not to eager to use this service again.
Sandra ArndtDriver window handle fell off while trying to unroll window, kilometre/mileage gauge did not display kilometres but read tires need servicing, and tire pressure indicator light on. Cover cracked on instrument panel. Truck engine turned off while stopped at intersection, while in drive.
Jennifer van der VeldenThe Staff was very professional, efficient, and courteous.
Duane JoslynVery good customer service. Very nice people
CAROL JAGESSARExperience was satisfactory. Given that the van that I reserved two months ago was not available on the morning, I was going to pick it up. They did accommodate me by sending me 35 km away to pick up a van and also drop it off there when I was done. Adding at least an extra 70 km to my bill. They did say they will reimburse me $50 because my guaranteed reservation wasn't there. All in all I would rate this experience as two stars.
steven gilchirstGreat Service, Thank you!
Andrew SutherlandGreat customer experience. Equipment was in great shape and did the job perfectly !
Scott GreenThe use of the UHaul trailer made our move very cost effective. The staff at this location was amazing. Very friendly and helpful. We will definitely be back.
JOHN OTTEWELLMy reservation was initially for 183 Colborne St W. When I arrived there the vendor told me my reservation number was of no use to him and he had no record of me or my reservation.... I was to go to 'some other location' and get a truck from there. He could not give me an address and he clearly stated that I was not capable of using the address anyway. (?!) I was literally directed, 'over the hill, turn right, then keep looking some where down that road'. Not too professional or competent. The folks at Brantford Motorcycle were great though. Unfortunately the vehicle was full of dried/dusty mud. Not safe to drive with and not good for the furniture we had to move. So far I am 2 and 0 with UHaul. Good by.
C SchaaffDrop off after hours so no communication or contact.
Dan CulbertExcellent service à la clientèle.
Bruce BroomfieldWe dropped off at the wrong location. The staff was so accommodating and friendly. They took care of all the necessary return paperwork. Easy and quick. Thank you
lynne ronholmNo issue’s picking up or dropping off.
John BurnsThe roof of the truck had a lot of snow which later blew off on the highway. The back door was very difficult to raise and lower. I was charged more per kilometer than expected as the vehicle was a US vehicle and recorded in miles. The vehicle had about 83000 miles and was not suitable in my opinion for rental. The staff at the actual location were great. It is my second time renting from this company. The first time was a good experience.
Randall BrowneIt was an awesome experience
Dennis PappIt was seamless and nothing to improve
Tara ConwaySmooth process and fantastic customer service
OLIVIA KWIATKOWSKIGood service and good price, thanks guys.
Aleksander DolezalReally friendly, very efficient staff...processing time for me to arrive, get the paperwork done , hooked up and on the road.. less than 10 minutes!!! THANKS ROB!!!! :-)
Scott ClareTrailer was clean however trailer light wiring needs work. I made it work for my trip however I don't get paid to fix the trailer lights.
Easton DavisVery efficient and helpful. No improvement necessary
LEE MCCARTHYAlthough it says no smoking, the truck obviously had been smoked in. Otherwise the entire process was easy.
Carole LavoieFriendly service and easy pick up and return
Michael BanuelosCheck engine light on, vehicle was misfiring and did not run well. Gas cost more money due to the vehicle not running correctly
Justin GambleNo window washer fluid in the van when picked up.
John ConnellYou should be specific with the prices listed in your website, it only says 19 point something and I even got a quote with a total of 34, I even said I'll rent it for 2 hrs but ended up returning it not even an hour but I still got charged $50. It's ridiculous
MariaTana MirandaGreat overall. Easy to book. Easy to return. Friendly. Cheap. Well maintained vehicle
reynaldo kochWhen another location could not fulfill my confirmed reservation, this place stepped up and had what I needed on very short notice.
Rick RobinsonMy order was switched to three different addresses forcing me to drive further than anticipated and subsequently paying for more mileage than intended. The online check in was not working for me and I had to call customer service twice to figure out what was wrong. When getting into the truck there was coffee stains all over and an empty coffee cup on the ground beside the drivers seat. I will not be using your services again after this bad experience.
Sarah PodobnikReinstate one way rentalbfor 26 foot trucks.
Keith SikkemaGreat guys to deal with.
Gary McDonaldI like the service, fast and easy
Hoang LuuStaff was kind and efficient, assisted in hookup. When dropping off no issues. Would rent again.
Spencer Mehlenbacher