The equipment was in poor working condition and not clean. The gentleman was polite and courteous. But, I was owed a $50 credit for the prior location's failure to have the guaranteed equipment and I had to go to another location 15 miles away and was owed 30 additional miles for my rental.Edwin C.
Customer Reviews for Britches and Boots
(U-Haul Neighborhood Dealer)
Pour nous contacter
Terry, MS 39170
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : 1h pm à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was quickly and professionally done.JOE T.
The cab smelled strongly of cigarette smoke, and there was fast food trash under the passenger seat. Otherwise a good rental experience.Robert B.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.Donald P.
Excellent service à la clientèleShirley C.
Everything was professionalangela L.
Not really a full service U-Haul facility. really a retail clothing store. No dollies or furniture pads. Very limited selection. Nice people. Great truck. I had no issue with Britches and Boots. My frustration was with the U-Haul reservation process. Was sent 50 miles away from what I requested. Didn't have the truck I wanted after 30-day reservation period. Very poor logistics!Harold W.
They were very helpful l will rent from them againWILLIAM P.
Le client n'a pas laissé de commentaire.Crystal W.
Replace the man who is the contact there.Kenneth B.
Mckenncy was greatMaggie M.
Le client n'a pas laissé de commentaire.charles E.
Service was beyond helpful and informative.Patricia C.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.CRYSTAL W.
Le client n'a pas laissé de commentaire.Mark T.
The lady who did the paperwork when I picked up the trailer was awesome! She should definitely be employee of the month!Brian A.
Nicest Uhaul location we have experienced out of the 8 trucks we have used this yearVicki S.
First and foremost, I was informed the morning of my pick up that my pick up location was changed to a location that was 3 hours away when the location in Clinton, MS could have informed me when they found out which was the day before and after speaking with someone at that location they said that they thought I had been informed already. Secondly, the truck was so dirty! I didn't find out until I made it to my destination after the movers brought my items off of the truck. I couldn't believe that my furniture was in the condition I found it in. I am so disappointed in the services and my entire Uhaul experience. I was supposed to get my first month of storage free and upon arriving there I was informed that my storage was given to someone else and instructed to go to another location and when I got there, I had to pay $109 up front which was not the contract agreement. I am so disappointed. I never expected my experience would be like this. For improvement of the next customer, please don't do to them what was done to me.Tonia G.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Rose H.
Le client n'a pas laissé de commentaire.Bessie L.
I also want to commend the employee at the Gray's Truck location in Clinton, Ms. I originally went to pick-up a trailer there but all they had was a 5 x 8 and I really needed a 6 x 12. The employee stopped what he was doing and found the trailer I needed at another location. and made sure I had directions to get there.Mike J.
I would rent from them again. Service was great!Kenneth B.
Le client n'a pas laissé de commentaire.Clementine H.
Easy location. Great customer service. No real recommendation on improvements.Jeremy K.
Improve CUSTOMER SERVICE! This location offers little assistance in trailer connection. The customer is expected to do everything from putting the trailer on the hitch to hooking up safety chains, light connections, etc. I was told â€œwhen you get it hooked up, come back inside and let me know, so I can take a picture â€œ. I'm 73 yes old handling a dolly to put the trailer on the hitch.Randy S.
Le client n'a pas laissé de commentaire.kathy B.
Le client n'a pas laissé de commentaire.lessie W.
Great JobSidney V.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Deborah J.
Le client n'a pas laissé de commentaire.Diana M.
Le client n'a pas laissé de commentaire.Christopher P.
If I rent a truck in one location, it's for a reason...convenience. When I went to get the truck, the guy told me I'd have to drive 30 miles to pick it up.vick A.
Le client n'a pas laissé de commentaire.Annette H.
Le client n'a pas laissé de commentaire.Quentin F.
Le client n'a pas laissé de commentaire.Larry T.
Another Great place.Jerry S.
Le client n'a pas laissé de commentaire.Beau B.
Great place to pickup a uhaul rentalBeau B.
Le client n'a pas laissé de commentaire.lisa P.
Le client n'a pas laissé de commentaire.MIKE S.
Le client n'a pas laissé de commentaire.Eric T.
Le client n'a pas laissé de commentaire.Jacob D.
Le client n'a pas laissé de commentaire.CANDICE P.
Le client n'a pas laissé de commentaire.DONALD E.
Le client n'a pas laissé de commentaire.LISA J.
I called for a price check on a tow dolly before I drove all the way to the store. I was told one price on the phone, but when I got to the store to purchase the item, I was told another price. Just so good I had the amount of money to cover the item. The tow dolly only had one working light. I told the salesperson of the matter before I left the store lot, and all I was told was ok, thanks for letting me know. I was not offered a discount on the item that was quote to me at a wrong price, nor was I given a discount not offer to get another tow dolly for the one that was not work. Not great customer service.Sandra R.
Excellent and friendly service is given at this location. Everything is clearly communicated with no hidden costs added. I will definitely use and recommend this location to friends and family.TAMMY A.
Le client n'a pas laissé de commentaire.Julia L.
Nothing i have rented from this location more than one time great group people very helpful. And may i add this is mississippi my home state so this is just how ms folks are helpful and nice. Billy.billy M.
They need help getting trailer attached to vehicles. Customers have to do it all themselves.James C.
Le client n'a pas laissé de commentaire.WILLIAM S.
I was charged for two day rental when we only had it for one day less than 24 hours and they winky call me back. Been trying to call them since Monday and today is Thursday. Please call me to discuss this 985-759-3059Benjamin B.
Le client n'a pas laissé de commentaire.Gary W.
Great pick up, and drop off, customers service was greatShawntrell W.
Tammy at Boots and Britches in Byram, MS, was very helpful and professional. I'll definitely be back for future rentals and recommend this location to friends and family.jason M.
My experience was terrible I was lied to reguarding the daily amount I would be charged. They were not helpful at all and didn't try to resolve the situation in any way. Seems like lying and cheating is their way of screwing customers out of their money. They are like everyone else now days very misleading by adding on excessive hidden chargesedward J.
Le client n'a pas laissé de commentaire.Jan J.
Tammy was very helpful, she explained all what I did not knowShawntrell W.
Le client n'a pas laissé de commentaire.AARON L.
Le client n'a pas laissé de commentaire.Katie C.
Was not informed that the pickup location was changed from the requested location until showing up at the first location to pick up the truck. Called customer service and received a $50 credit for the lack of communication regarding the pickup location. Turned out that the second location we were then sent to turned out to be nonexistent having closed up shop. So we google mapped another location in the area (on the same road) thinking maybe we were given the wrong address. This is where we were informed that the location we were sent to was now closed. This place did not have a 15' truck as rented but we were finally able to rent a 26' an hour after we were initially supposed to pick up the truck. Ended up having a customer service rep hang up on us. Likely in the future to overpay for a moving company rather than dealing with Uhaul and all of the poor logistic procedures.Britney F.
Le client n'a pas laissé de commentaire.Anthony K.
Le client n'a pas laissé de commentaire.karen S.
Le client n'a pas laissé de commentaire.sandra T.
Le client n'a pas laissé de commentaire.MARK G.
Le client n'a pas laissé de commentaire.kalvin R.
Le client n'a pas laissé de commentaire.john R.
Le client n'a pas laissé de commentaire.Hope W.
Le client n'a pas laissé de commentaire.Teresa M.
Le client n'a pas laissé de commentaire.Kristin M.
Le client n'a pas laissé de commentaire.Clarence K.
He was very accommodating.Valerie C.
Le client n'a pas laissé de commentaire.Alper C.
Le client n'a pas laissé de commentaire.jason S.
Le client n'a pas laissé de commentaire.Dennis B.
Really nice personable employeesKaren S.
Le client n'a pas laissé de commentaire.karen S.
Excellent operator at this location. Also the rep who moved me to this location was excellent as well! Promote them.David D.
Nice lady helped me check in, the trailer size i reserved was there... although only 1 trailer was available evidently I got the wrong one... didn't realize it until i turned it in, but overall everything was fine beyond that.Benjamin R.
Le client n'a pas laissé de commentaire.Wendy A.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Teryl H.
This whole process was absolutely horrible. I had to drive to 3 different towns just to get a truck that was already booked in advance online. So much conflicting info. Very frustrating.MARANDA Y.
Everything was great.jennifer W.
Awesome customer service, was in an out within 10 minute.Andrea B.
The truck was full of mud when I received it. It took me about 2 hours to clean before I started moving. I called the store and mentioned it to them and they seems not caring about. Not good to receive a dirty truck. I have a picture of the dirty cab of truck.Derrick M.
Le client n'a pas laissé de commentaire.Giovnni F.
The location had to be changed to Britches and Boots, which was a wonderful place with very helpful personelle. The original location was Big Boys Toyz in Jackson, MS, but they did not enter our reservation information into their system so we were unable to use mobile check in. That delayed us about an hour.Natalie D.
Le client n'a pas laissé de commentaire.ROGER L.
Next time, it would be helpful to have the personnel disconnect the toll dolly from the truck instead of requiring the customer to do that.Randy D.
Le client n'a pas laissé de commentaire.lee N.
Le client n'a pas laissé de commentaire.Donna J.
Le client n'a pas laissé de commentaire.TOMMY S.
OUTSTANDING IN EVERY WAY!larry W.
The Rep really helped me in a pinch! I needed a vehicle for a last minute move and she me a vehicle when the reps at the site up the road didn't bother to tell me the vehicle was ready when I placed the order! Arnaldo's is a bad place to go for rentals. Go to the Britches and Boots for the best service!Levar W.
Le client n'a pas laissé de commentaire.Michael S.
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