Be more knowledgeable. I was given the wrong contract after i paying before the guy realized that he made a mistake.
Jalisa S.
Customer Reviews for Britt Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Did fast professional job
James S.Frank was very helpful, polite, and knowledgeable!! They are always great!!
Steve M.They were very responsive and worked to accommodate what I needed.
ralph G.The Uhaul didn't have any gas when I first got in there.
Monique B.I paid to rent the U-haul. Upon bringing it back; I was supposed to get my money back. I was moving into a new place an I really needed my money back. That didn't happen. I will never use U- haul again at this location. I also don't appreciate this at all. I will tell others about this experience.
TRINA M.Best customer service. Would not change anything.
Charles G.They were friendly. Make sure you check the numbers before you leave as I could have driven off with the wrong item.
Tim N.They charged me for two days even though I told them I was returning it the same day. When I questioned them about it they said they couldn't do anything about it they just clicked to confirm what was already in the computer.
CLINTON D.Breaks didn't work good. Take off wasn't doing good. Reservations the uhaul was excellent.
larry F.It's clear they use UHaul as extra income. They do not represent UHaul very well.
kelly N.My reservation was cancelled 3 times by uhaul The locations were helpful but uhaul changed my pickup location and cancelled my reservation 3 times
Tyler P.Easy to rent. Equipment ready to go.
Ed D.Nothing. Thanks Bob
ROBERT S.Dropped off after hours, so didn't interact with anyone. As far as Uhaul, I don't think it's cool to have to pay for the whole 3 days when I only used 2. Other than that, everything worked and there were no problems with truck or tow dolly.
PENNY W.Dark and unsafe.
Jamez D.The car dolly could have been in better condition that they gave me but it served its purpose got the job done
John M.Great location and return service.
Harold C.They're really not much else I could say. The service was excellent. The rep at the location when I inquired about the tea tail details was GRRAT. My rental was a one way rental from another state, and that remote location was also Great. They were a good representative of U-Haul corporation. Thank you for your service.
David R.Return area was not well-paved, only covered with rough gravel. Not lit well for nighttime returns.
Benjamin S.Salesperson was very informative, and worked to make everything as easy as possible for us
Katherine P.The check engine light came on within two miles. The brakes barley moved when I pressed it as hardbas possible. The alignment was so bad that the stirring wheel was far left when driving straight. The truck had no power and I expected it to give out at any time. Actually trying to drive the truck was bone rattling and I sprained both wrists trying to steer the truck and keep it on the road. I was without options since I had movers scheduled. I reported the truck issues immediately to Britt Automotive and they just told me to drive the truck as is and take a chance it breaks down since I had the full coverage insurance. The Downtown U-Haul location was so helpful when I dropped the truck off. She even corrected a $35 extra miles charge added by Britt Automotive. Also, Britt Automotive changed my one way trip from Spartanburg SC to Greenville SC to a round trip back to their Spartanburg location. I've always had exceptional service from U-Haul in the past and I drove the same 26ft size truck from Tampa FL to SC a year ago. THAT true drove like a dream for the entire 10 hour trip.
Vickie M.Excellent service and made the process simple! I highly recommend this location and will use them again!
JoEllen S.Customer service on location was great!
Kevin L.Tell them to go somewhere else
Lori I.The straps on the car hauler are deteriorating replacing them would be about all that would improve the experience.
luis N.Aucun
william Q.Other sites have helped hook up the U-haul trailer. I can do it myself, but if someone had gone out with me, they would have noticed that the wiring harness pigtail was missing and I wouldn't have had to go back in and hunt for someone to help me with that. The staff was very friendly and helpful, though.
ALEXANDER G.The location really helped me out this past weekend with a trailer for a one-way move. I appreciate Britt Automotive for all their help and hospitality.
Charles C.About time I finally got a new trailer. They last time was the old version where the surge brakes didn't work nor did the lights.
GREG B.All of the people I interacted with were fantastic! 10/10. I chose the self service option and that did not go as smoothly as i had hoped. The application and web service was well below average. The data presented to me on the webpage conflicted itself, the prompts errored out often, and for both pick up and drop off I had to rely on the support of the workers.
ryley B.Everything was just fine
JERMANE B.all of the employees were awesome!!! professional and friendly!! I will refer them to everyone!!
Steven M.This place was amazing. I wish it was closer to my address but the CS agent that assisted me was very professional and was ON TIME unlike where i picked the uhaul up from in conway SC. If this was closer to me i would use this place again.
ANTHONY H.My best experience yet 🥰
TINA A.the service was excellent!! there's nothing to improve.
Steven M.Tell them to make sure they know were they are dropping off if the rep don't talk clearly and the drop off is not right you have to pay because they put a 1/2 hr.away pay more that's it.
CHRIS F.Easy
Katherine E.Cab of truck was dirty. No one discussed rates and mileage. I will not use Uhaul again for truck services.
Phillip T.For some reason U-Haul keeps trying to withdraw money from my account. I do not understand why.
LESLIE M.No , good
Pakorn P.I used the truck 20,3 miles it had 1/4 tank of gas I didn't full it up and was billed for 113 miles? Went to the pick up place they said I would have to talk to uhaul. Emailed three times with no response wait on the phone for over 30 minutes to be hung up on then waiting 29 minutes for someone to put a report in and got any email for someone saying I did go 113 miles on a 1/4 tank of gas. Big scam. My neighbors are moving and to them to go with someone else or if they use you to watch everything very very closely. I have never rented a truck and I didn't know it a scam business
Virginia G.The Britt Automotive, Uhaul location in Spartanburg, South Carolina provided excellent service with a friendly and professional atmosphere. Improvements? None needed!
KENNETH M.Tyler was very helpful and polite. very professional!!
Steven M.The trailer had a lot of dirt and debris inside but he swept it out real quick. There was still some inside but the trailer worked great.
CHRISTINE R.I attempted to drop it off after hours via the uhaul app which I had done previously with no issues. The reservation would not link to my app and thus I could not complete the drop off with it so I called customer service. After waiting on hold for about 15 minutes I reach a gentlemen and after I explained my situation he said I will transfer you to the department that can help you. I waited on hold another 20 to 25 minutes and no one picked up. I then hung up and went into the new reservation queue since I had first tried the existing reservation queue. While waiting on hold there I moved the trailer to the back of the lot, took pictures and left remaining on hold. I had been at the location for over 1/2 hour at that point and I had been on the road all day loading and unloading the trailer. Finally after another 15 mins I got a rep on the phone and she helped me but that took another 15 minutes to resolve. If your app is not going to work then you need better after hours options for phone support. I will be doing another move in 45 days and not sure it will be with uhaul.
Frederick C.The service was quick and efficient, very friendly staff, and uhaul was very clean !
Jameson P.they were great!! everything was perfect!! there's nothing to improve!! Thank you so much!!
Steven M.Thanks
Lacresha L.All is good. This service is well managed and in demand.
jerry C.The guy hooking it up told me I had the wrong kind of hitch for the small trailer, I've rented at least 20 trailers from uhaul and no one has ever said that...also he hooked it up anyway even though he thought it was wrong. As soon as I got in the highway the chains fell off- there was no rubber stopper, I checked the hitch and could easily screw it several more times tighter. I dropped it off after hours and no one contacted me the next day or for four days. I called twice during that time, left messages and no one responded. I got the receipt but I think that is only bc Uhaul eventually sorted it out on their behalf. I never heard back from them, they clearly don't check their inventory for after hours drop offs the next day.
Jena T.Everything went smoothly
Stephen M.Had a dolly inside the trailer and was told it was hooked up okay the trailer came loose when driving to my home, lucky I was only a mile from the pick up place. Damaged my receiver hooks!
David G.The tire was busted. The inside wasn't cleaned period the cab nor the back of truck. We had to clean it ourselves. Worst experience ever with Uhaul
Herlando D.