Évaluations des clients Britt Automotive

they were great!! everything was perfect!! there's nothing to improve!! Thank you so much!!

Thanks

All is good. This service is well managed and in demand.

The guy hooking it up told me I had the wrong kind of hitch for the small trailer, I've rented at least 20 trailers from uhaul and no one has ever said that...also he hooked it up anyway even though he thought it was wrong. As soon as I got in the highway the chains fell off- there was no rubber stopper, I checked the hitch and could easily screw it several more times tighter. I dropped it off after hours and no one contacted me the next day or for four days. I called twice during that time, left messages and no one responded. I got the receipt but I think that is only bc Uhaul eventually sorted it out on their behalf. I never heard back from them, they clearly don't check their inventory for after hours drop offs the next day.

Everything went smoothly

Had a dolly inside the trailer and was told it was hooked up okay the trailer came loose when driving to my home, lucky I was only a mile from the pick up place. Damaged my receiver hooks!

The tire was busted. The inside wasn't cleaned period the cab nor the back of truck. We had to clean it ourselves. Worst experience ever with Uhaul

The location was wonderful but the trailer has a leak and my mattress was soaked. I notified the location and they said they would tell uhaul about it. Just waiting on uhaul to get back with me

I was disappointed in the service I received from haul. I couldn't get the equipment I ordered on the day scheduled two weeks in advance. I received no call to inform me of the delay. So I was a day behind and lost a day of work as a result.

Make sure that if a customer signs up to rent a uhaul earlier than business hours, like 8am, then they should have the appropriate access to it and not have to wait until 9 am for the location to open like I had to. Also, please tell customers that it is cheaper for them to not choose the one way option if it is less than 50 miles because it will cost them more.

How about not charging me for fuel when I filled it up completely before returning it.

Not a good space to park the trailers.

Tyler, at Britts Auto, was awesome, friendly, & helpful!

Very friendly and helpful. Went out of their way for me. Would definitely use them again. Thank you

We were very pleased with the rental experience at Britt Automotive. We live in Union and had to drive a few miles further for the truck. The staff at Britt was very pleasant and courteous unlike the service we received in Union last week at UNLIMITED ELECTRONICS. The clerk was rude and was not truthful with us regarding the size truck we needed. I would rather drive 25 miles further for a pickup than to ever deal with that woman again.

Very helpful and professional.

I returned a trailer after hours. Parts of the parking area seemed dark but it's busy in that area. Plenty of room to maneuver around.

It wasn't the service it was the fees from uhaul that I'm disappointed in.

Was a terrible experience. No walk through on the equipment, or review.

This was the fourth location I had to go to to get the size of trailer that I had reserved one week prior at a location that is actually closer to to my home. I had to drive 20 miles to this location after waiting at another Uhaul distributor for over a hour and a half before I found out the guy wouldn't be back for at least another hour to lease me the size I needed. VERY POOR INVENTORY CONTROL.

I did not have a problem with this location - however, I made reservations online to pickup and drop off at specific locations— both of these locations were changed, without properly notifying me. I hope this is the last time I ever have to use uhaul.

Satisfied

I filled the tank up to full before returning. However, I was charged for the tank not being full. I was charged double.. I have proof

I was sent to four separate location and delayed almost 4 hours. My reservation was for a 9 am pickup and the first location did not have the truck. The second and third locations were closed when they should have been opened and the forth location gave me the truck at about 12:30. I had to pay my movers for the time they waited on me. I had a terrible experience. The movers were hired for 10 a.m.

Outstanding service. Only glitch (that I didn't catch) was my drop off location was changed from what I requested. I had 2 trucks, and the other truck had my requested location. The drop off location accepted both trucks with no problem.

This place was alot better than the uhaul store in spartanburg. He was going to send me 35 miles. FROM WHERE i was. I went on line and got a tow dolly reserved 5 miles from my house. Then the job waIT ALL WENT WELLs on,

The online turn in went well, but there needs to be some warning about the amount of time it takes to complete the turn in. Other than the time it took, it went very well.

The trailer leaked water all over our boxes and furniture.

Awesome customer service. All my fees was told upfront. Nice and friendly staff. I would recommend this location to anyone.

Amamzing

They were so nice. Pulled the truck around for me to the front door. Definitely would use this location again.

The

U-haul does not offer any discounts for Veterans.

I will have to wait for next bank statement to answer this, the first was to be canceled and rebelled it wasn't, let's see what happens next mouth.

Improve signage on building to identify it as uhaul related.

Great service. Absolutely no problems.

I received and had to respond to an email stating that I had not returned the trailer. After I replied to the Email with the requested info and contacted UHaul by phone, they contacted Britt and cleared up the issue. This should have been the first step before I was contacted.

the chains to secure the vehicle were broken and held on with electrical wire.

The employees who helped me was very kind and helpful at Britt Automotive!

The U-Haul representative told me that there was a $7 charge because he said I left not enough gas I asked him for his last name and he hung up on me on the phone and refuse to call me back I have spent thousands of dollars renting U-Haul trucks and I will never use the service again

Very nice and friendly !! Professional and knowledgable !!

Thank YOU

the truck was a little rough sounding and driving was a little difficult but we made it. the customer rep who waited on us was very proffesional and curteous since i left my credit card at home and had to go get it

did not want to take empty boxes. Said we needed to take them to a dumpster and could not leave them in the truck