I was overcharged by at least 100 bucks on the rental of this truck the terms are not clear this is not fair I want my money backSean L.
Customer Reviews for Broadway Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Louisville, KY 40202
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 7h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.lisalee W.
Thank you for being Excellent location in customer servicenoah K.
Hello, I don't understand sone of the charges. My credit card was charged an extra $100.John W.
The best customer service with uhaul. Thanks Markwesley M.
It's not a mobile pickup location as described and it did not open on time (an hour late).Mustapha J.
Le client n'a pas laissé de commentaire.James J.
I still have not received my deposit back. Was told it'll go back on my card..Diamond P.
Getting My Money Put Back Onto My Card Soonerbrooklyn B.
They were super kind and helpful! Highly recommendCody C.
Le client n'a pas laissé de commentaire.Matthew P.
Nothing, everything was greatNellie D.
Person managing the office was 15 minutes late in openingDANIEL C.
Le client n'a pas laissé de commentaire.Gary L.
Le client n'a pas laissé de commentaire.Antonio C.
Le client n'a pas laissé de commentaire.Doree G.
I always love to do business with this location, Mark is awesome guy :)Jin C.
Nice and friendly customer servicwJanette H.
I was not told I could return the truck on a Sunday, I was made to pay for an extra day for no reason.joanna E.
Le client n'a pas laissé de commentaire.Keara F.
Procedures were much looser than I expected particularly in this area. While I say they were loose, I also think that may be the correct approach. A little risky but that may be needed. I am white middle class from another neighborhood but excited to see UHaul reaching out.alfred S.
Le client n'a pas laissé de commentaire.Jordan S.
Great location, clean and very inviting, perfect customer service.Monica S.
No surprise additional feesChris M.
Le client n'a pas laissé de commentaire.Michael F.
its the best rental experience wit Uhaul at this location. Manager Mark is very respectful.barry M.
Le client n'a pas laissé de commentaire.Robert L.
I don't know because everything was perfect, Customer service was excellentCagetan N.
Le client n'a pas laissé de commentaire.Garrett S.
very friendly and quick serviceTainisha P.
The Manager there was condescending and did not want to help. I had to call Corporate after he canceled my reservation for being late to pick it up AFTER I called to tell him I would be late. Furthermore, Uhaul wanted to change my drop off location to a place nearly 30 miles from my house.Kevin J.
Le client n'a pas laissé de commentaire.Patrick M.
My truck was not available at the time for pick up after reserving it in March 2022 I had to wait over 6 hours to receive a truck supervisor central scheduling was absolutely ridiculous will formal compliant to followsonya M.
Best people ever, very good serviceJoe C.
When I arrived to pick up my 10' U-Haul truck I was told that my reserved truck was not available. Thankfully they had a van as an alternate; however, we were almost late picking up our friends who flew into the Louisville airport from Hawaii. I don't necessarily blame the agent at the desk; however, I strongly believe that the truck and size I reserved should be available because I made a contract whereby both parties (U-Haul and me) should be professional enough to uphold their end of the deal. I appreciate the representative at the desk for trying to help me out but I am overall disappointed in the U-Haul organization. As a member of the US Army having served as a logistician I expect more professional service.Joseph T.
The store opened a half our late, so my appointment of 0800 was missed. The vehicle has a large gash in one tire and the front driver tire was very low. When returning the truck later that day the store was again unmanned and locked. At 3pm.Douglas B.
Good People, easy to access and very cleanRonda N.
Quick and easy returnLeslie R.
No comments, this a great location and very convenient.KENITA G.
very Professional team and helpfuljane R.
best location best experience with Uhaul.alex R.
This location is beyond horrible. They were not open during posted hours. I had movers on the clock and he was supposed to have me ready at 11:00 Am, he did not arrive to the location until after 12:15 PM. The owner is rude and literally hung up on other customers while processing my paper work. He attempted to overcharge me, thank goodness I had my order confirmation with me. He then gave me keys to a truck, told me the number and told me to go find it. I searched the lot for 10 minutes, finally found it and it was blocked in by another Uhaul vehicle. I had to go back in the location and ask him to move it. I WILL NEVER GIVE THEM MY BUSINESS AGAIN!Tiffany J.
I was overcharged I selected the insurance valued at $14 and I was charged $24 which I was not my selection. It is dishonest to change the terms for a bit more profit. Location is una dangerous area and has no safety for customers There is people standing at the door who's has nothing to do with the location These are selling drugs and make me feel very unsafe and uneasy wish the manager showed little interest on customer safetySandro R.
Le client n'a pas laissé de commentaire.Michelle H.
Le client n'a pas laissé de commentaire.DaNisha H.
Le client n'a pas laissé de commentaire.Thales P.
Someone parked their long bed at the entrance of the uhaul facility. I could not pull into a parking space, just behind the longbed. I took pictures and can send them if necessaryChristian F.
We swept the truck out and folded blankets - is there a $25 refund for that, as advertised ?Margaret M.
I nearly got into a fist fight with the guy there we came a little after 12pm because he would not stop calling us all morning long. When we arrived someone out front said the store was closed the and that the Employee went to lunch he also texted us saying he was picking up his kids. Unfortunately I had a busy day already planned and a schedule to keep so I left the uhaul there and kept the keys with me. It appears he double booked the uhaul because we had it booked till 3pm and he was trying to hustle us with promises of a 50$ credit and refused to credit the gas we had left in the tank which was a half tank. In general I wish he had punched me so I could sue you and he seemed to be in it to rip someone off.cecelia V.
Le client n'a pas laissé de commentaire.Dennis D.
Le client n'a pas laissé de commentaire.ERICMORRIS H.
Le client n'a pas laissé de commentaire.Michael A.
The location did not open until half an hour after my pickup time.Sara G.
Broadway Storage rental is the best place in Louisville to rentcarrie V.
They were super kind and helpful! Highly recommendkevin W.
Great attitude, and very nice locationKENNEH T.
The owner of the location was very, very professional and knowledgeable. I would highly recommend this location to anyone in the downtown area.Jennifer S.
Le client n'a pas laissé de commentaire.Eric S.
The original location on Broadway that I booked with should be shut down.Tanee C.
Brakes were horrible. AC didn't work. Other than that. The truck did fine. Positive note. The tire tread was excellent. Helped with driving in the rain.ray S.
Le client n'a pas laissé de commentaire.Brenlie R.
best experience ever with Uhaul through this location, very nice team and respectful managerOmar A.
Good location, and very friendly peopleRonald G.
perfect service every thing was good.Karen C.
hola son muy buenos y trantan muy bien alos clientes graciasJose S.
The owner/manager provided exceptional customer service when the location I was supposed to pick up at still wasn't open 2,5 hours after it was supposed to open. He will probably be the only location I ever return to.Jennifer C.
Le client n'a pas laissé de commentaire.Morgan B.
Mark always takes great care of my uhaul needs. We have built a great working relationship. I count on him every week, and he never let's me downTammy F.
Le client n'a pas laissé de commentaire.Irma H.
Have equipment that has been reservedMichelle D.
Le client n'a pas laissé de commentaire.Ankit P.
Le client n'a pas laissé de commentaire.Shannon S.
It was nothing to improve...... The men there had a wonderful attitude and it was in and out thingKenneth G.
Best service I ever got, like this locationJames M.
Make sure you are checking the trucks accurately for equipment. Was charged an extra 50 dollars for a dolly that we returned.Tesha M.
The service was perfectChristina L.
Thank you Mark you made my day :))))))))))))))))))Jenilee V.
Strongly recommend this location to family and friends.Tierra S.
Le client n'a pas laissé de commentaire.EO O.
Clean windows and have it full of gasGreg S.
I just dropped the truck off and did not speak to anyone. I received an email regarding the truck being checked inBETTY T.
Le client n'a pas laissé de commentaire.Daniel U.
The worst and smallest tough to park in disorganized location that has ever been my misfortune to encounter.Cody C.
1. Owner/Manager Personable 2. Truck impeccable 3. Would recommend this businessKimberly K.
Le client n'a pas laissé de commentaire.Nechelle A.
I really like the location and the service, Mark the manager is a very nice and professional. I will always come back to this location.Day Spring W.
There was a line for drop off, so after waiting a while, I asked if I could just drop key off, and he said sure. Then later that afternoon, I was charged for an additional day, which was bogus because I returned the truck on time, but the manager wasn't able to record it until hours later. I had to call, and he said he'd try to get fee reversed, which he did, but it was still a hassle. Also, the brakes were TERRIBLE and wouldn't hold on a ramp, almost causing an accident. And I left the truck with a quarter tank more than was necessary but was still charged for extra mileage. The mileage is apparently computed between pick up and drop off cities with NO spare miles to navigate between old & new homes. Uncool, U-Haul.Shannon E.
its all good, excellent customer service and quicknaeema H.
I love Broadway Uhaul and won't go anywhere else. Nicest, people ever :)Cher C.
No comments, everything is great and very happy with the serviceChris W.
They weren't there on time in the morning.Jeff B.
Easiest rental EVER. I highly recommend this location.Eric B.
Le client n'a pas laissé de commentaire.tom J.
very professional team and helpful, nice attitudeSierra H.
love it the service great I strongly recommend this location to my family and friendsann T.
Great service. Very friendly. The ladies were smitten with how gentlemenly the staff presented themselves.Chris R.
Le client n'a pas laissé de commentaire.Matthew O.
Nothing at all. Mark is very professional and I look forward to working with him in the future for my events.Alan B.