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David W
Customer Reviews for Brook Road Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No issues. Great experience and the staff were wonderful.
Michael MI am a repeat customer at this location. Great experience as a customer. Would definitely refer.
Jim BThe person who contacted me regarding additional charges was not the best, and a bit rude. Being in a management position, I know what customer service is, and she did not have the best skill at it.
Susan JDealer staff were great! However, my experience calling 800 customer service was a nightmare. Almost 2 hours on hold for the next available representative!!!
ALLENU CThe dropoff was super easy! Quick and painless. Before I could park the truck and turn it off, they had already taken care of me. Nothing could have been easier after a long day.
Robert LHowever, I ended up paying $70 more than I expected to pay because it said $19,99 on the side of the van. I was not informed that the rate was $89.00. I would have been shocked, but would have probably still rented, but wouldn't be surprised at the end. It felt like bsit and switch to me.
James CThe woman working there was the best! You should consider her a great asset to your company.
April Mthe lady working even directed us to the exact parking spot! she went above and beyond to help us with this easy return!
Olivia IExcellente expérience
church BPhenomenal customer service! Very nice and helpful staff.
Rochelle JExcellent service from the lady at the front desk.
Helen GI had used UHaul a few years back and the experience was nothing short of a train wreck! The truck wasn't at the designated pickup location. I couldn't access the app and getting someone on the phone was even harder. I had to go to another location to get a truck. The return was just as bad. I felt as though with all the mishaps and poor customer service I would never use UHaul again. The drop off location had not sympathy to my situation. I was not happy!!!!!! I was hesitant to call UHaul again but did it anyway. I'm glad I did because the Brook Road Location in Richmond Va is being run by top notch caring professionals! This rental was without incident! They treated me with great customer service and respect! Marvin and his staff are great to work with!!! I will go through them in the future!! Thanks
Cecil LWonderful services
Joachim FMarvin was very helpful and courteous in helping me with the rental truck. I was in and out and on the road in 8 minutes. I will always send my friends and family his way to do business for rental Vehicle or storage.
Donnie MEverything went great. The lady that helped me was super kind and helpful. I can't think of anything I would change. Thanks for everything.
Luis NUse this facility often and recommend them to everyone.
James BThis rental experience was excellent. The vehicle was well maintained and easy to operate. All of the staff - check-out and return - were friendly and knowledgeable. This could not have gone any smoother. I will definitely return here if I have a need in the future and will recommend this location to others.
Richard BEverything was great. Special thanks to the lady who made the experience so pleasant.
Piotr GEverything was great. People were extremely courteous and helpful.
richard bA random dash light came on to tell me the front camera needed cleaning. Make that go away
Frances HGreat service. Marvin was a super gentleman, got me checked out long before they normally open to help with my schedule. Everything there was good.
DAVIDLLEWELLYN POrdered online very easily. Vehicle was ready and waiting when I arrived to pick it up. Friendly staff member gave me all of the details and provided a good overview of the vehicle and it's operation. Return was easy and convenient. Outstanding service and great experience!
James WDon't promote the online registration so much. It's not a fluid process with the location and they aren't equipped to handle.
Carrie MBesides the military discount I wasn't given. I was went outside to find the truck and was walking around in the rain looking by myself. I finally came back to the front to get help and the people who was suppose to help me was standing up under the shield talking. They saw me walk down by the trucks and no body asked me if I needed help nothing. After seeking for about 10 minutes I went back up front to inquire.
RENEE JI was disappointed, I only had the truck for a few hours and the total amount of mileage was about 7 mi The gas gauge was set at a point where you could not determine rather you filled the gas tank back at it original amount. I was charged $25 for gas and I had put $10 of gas back into the truck. The person disputed me vehemently, and only offered a $15 refund towards the gas. I have used this location before and that is why I came back because of the good customer service that I received prior to this last visit. Should I need U-Haul service again I would seriously consider not using this location I don't know if it's change management or not but I did not get the great service that I had before.
Coretha SThe front office staff was extremely helpful and very prompt. Overall, it was a great experience.
Susan BThe gas station was 0,4 miles away. He could've said it's not on 7/8 did you want to fill it back up?.
Aron GI was made to feel very comfortable about the drop off procedure, this was a very easy move.
tim hExcellent service à la clientèle. Very nice lady at the office who was extremely accommodating!
Maria HNo AC and extreme heat warning. Engine light on, gas cap warning. Hard to guess on the need for gas so over paid for local service.
John HWhat you are doing now is very good . Thanks for doing a very good job
DAVID SHave rented on several occasions each time was great!!
TINA NThe reason I marked "no" on the equipment question was that the window wipers are rotten and not functioning correctly. If I had encouraged any rain, the wipers would have been ineffective, making the drive very dangerous.
Hipolito CAlthough the 26 feet long truck was good, the wipers were in need of repalcement and one of the side view mirror was cracked.
Hipolito CAfter I had a bad experience at another U-Haul location - Wilkerson rd - the service people at this location corrected the issues and gave me exactly what I wanted in the first place. The only thing that would have made my experience better is if I had a better discount… I only used the truck for about an hour, but I still ended up paying full price.
Betnell GGreat service!
Freida MJohn was phenomenal and very attentive as well as polite. Great communication skills. I have rented from Uhaul and other companies for my business "The Hair Palace" and this is the first time service was excellent. Thanks John
Salem SJohn was awesome to work with and helped us out greatly.
JOSEPH HThis is a great location for picking up a rental truck. Location is safe and the personnel working there are great. I have used this location 3 times in the last month and will rent another truck this Sat.
BARBARA HVery smooth experience. Will definitely rent from this location again.
BILL GI did a late night drop off. The large vehicle I had was not a good fit for a drop off. However I had planned to drop off during office hours. I'm sure it would have been great if I had. It was also a self storage facility and the gate was closed. So tight quarters outside the gate.
STEPHEN CDid after hours drop off which was very convenient.
JUSTINOWEN DVery easy check in - also very much appreciated the added moving elections for help.
Stacie EEmployee was extremely helpful and kind.
Darlene EMgr.Marvin and his employees are 1st rate with customer service.
James BEverything was excellent
David CDidn't receive lock box instructions ahead of time. Website had some glitches.
Alyssa RYour rates on the website and those charged are not consistent.
Kelly SEverything was great! I can't think of anything that needs to be improved. Marvin was very helpful. We will be renting from this location again.
Jane SVery clean van and very nice counter person.
Santa DExcellent customer service and quick pick up!
Yvonne RBest service ever from U-Haul.
James B