Everything was done very professionally and they were all polite and courteous everything is going in the right direction. Just keep improving on what you're already doing.CONNIE H.
Customer Reviews for Brothers Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Baton Rouge, LA 70816
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TESHAY C.
Le client n'a pas laissé de commentaire.RODERICK S.
The manager at this location is very rude. Tried to charge me an extra $200 on my rental. Very poor customer service. Won't be using this location ever again!!Carlos A.
Le client n'a pas laissé de commentaire.CAROLINEHOPE B.
Le client n'a pas laissé de commentaire.ANDREW O.
I paid for a dolly and it was missing I drove 30 minutes to seee the dolly wasn't there and I couldn't move any of my appliances â€¦â€¦ been so upset and busy I still haven't called for refundCarvin A.
Uhaul was horrible. I schedule a pickup 48 hrs in advance and drove two hours to pickup. Once I arrived the staff stated there was no uhaul at any location. Very disappointed. The staffed didn't even offer an apology. I'll never ever go back to the airline and Choctaw location. They all need classes on customer service.JERMEY B.
Le client n'a pas laissé de commentaire.EDWARD R.
Great service. Friendly service great customer service.QUINTINA C.
A lotbrittney C.
Le client n'a pas laissé de commentaire.ERIC S.
Le client n'a pas laissé de commentaire.JASON A.
Gas is way too expensiveHoda T.
Customer service needs some improvement.KIMBERLY B.
Le client n'a pas laissé de commentaire.ANISSA T.
Le client n'a pas laissé de commentaire.BRADLEY M.
Information on brake guard system should be shown in truck or website or user pamphlet. It defaults on and you aren't aware until you come to downward grade. Had to get help for what was a very simple fix but, not having instructions for us impacted our safety and travel.Patricia L.
They were swift and efficient! Got us in and out during both pick up and return.Phraubrandi M.
Le client n'a pas laissé de commentaire.BRAD G.
When returning the truck, I could not fill it back up due to it currently being a category 4 hurricane (all residents were evacuating the city) and all the gas stations in and near the city of Baton Rouge were out of gas. The store worker said he understood and would call to see if he could over ride the charge for gas. He told me he was told â€œuhaul could not be lenient on gas.â€ I found this to be terrible customer service since there was no gas in the city or outside the city.JASMINE B.
Absolutely nothing. While preparing for Hurricane Ida this location was super busy and yet still maintained an amazing level of customer service!!!!!DYLAN B.
LOVE getting a Uhaul truck from the Brothers Ace Hardware on Millerville in Baton Rouge, LA!!! Great trucks and great staff! Really helped us in a bind!Amelia L.
Le client n'a pas laissé de commentaire.VOORHIES D.
OUTSTANDING SERVICE AT THE ACE HARDWARE MILLERVILLE LOCATION!!!Joseph L.
They charged me 2 gallon gas when it was maybe 1 neededREBECCA C.
Le client n'a pas laissé de commentaire.EUGENE S.
Everything was perfectKECIA S.
Le client n'a pas laissé de commentaire.Alec M.
Le client n'a pas laissé de commentaire.EDWARD B.
Nothing. They were very courteous and quick to help. It was a pleasure to do business with Ace and brothers hardware.PAUL D.
Customer service was terribleJULIUS B.
Le client n'a pas laissé de commentaire.Kirt G.
The uhaul broke down right after picking it up. And I was charged a full price for something that did not benefit me at all!Michelle J.
Quick. Easy. Customer service was great, shout out to the young man working the Uhaul department today!TYLAN K.
Good service at the store. Truck needs looked at as it pulls hard right when braking. Potentially dangerous.Mark A.
Le client n'a pas laissé de commentaire.LOURDES C.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.GARY B.
Le client n'a pas laissé de commentaire.DARIUS V.
Service rep was excellent. He had a lot of business buzzing and managed it all really good. I will go to Millerville Bros Ace for any rentals in the future.Robert H.
Wait time , the truck that I rented was very loud and handled terribly.JAMEL T.
I only made two trip in the truck that was 6 minutes away and the mileage Calculated 89 miles. This was impossible and needs attention.AARON W.
Le client n'a pas laissé de commentaire.lance D.
Le client n'a pas laissé de commentaire.Allison K.
Le client n'a pas laissé de commentaire.SUSANNAH S.
Le client n'a pas laissé de commentaire.Gasper M.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Charles D.
Thank God for you allKEVIN G.
We booked two Dollys that were not Availble. They are never available at this location - according to the clerk helping us. We were depending on the equipment to move, and never were able to get it. We also needed to extend our rental and were not allowed to. This was not a good experienceChelsea M.
Everything was great. CUSTOMER SERVICE WAS EXCELLENT.terrill M.
Cleaning the equipment out . The truck I rented was filthyJaLil R.
No problem with Brother's but dealing with uhaul was awful. I booked my rental a week in advance. I called to verify the day before at the closest uhaul. I was told I should have received a call from a 337 number to verify the rental. I had to call uhaul and wait an hour on hold before getting a customer service rep that was had no clue and said she was taking g call for Mississippi then transferred me and I waited another 40 minutes for a rude rep to pick up the phone. They found me a rental at brothers which is a 30 minute drive from where I was moving. It doesn't matter what google maps say the miles are. The traffic is awful. The cost was ridiculous. I will never use uhaul again.CHRISTI B.
Le client n'a pas laissé de commentaire.Leslie S.
Very great customer serviceBRAD G.
Le client n'a pas laissé de commentaire.TERRI K.
A little cheaper rate would be nice but overall keep doing what your doing.MICHAEL M.
Le client n'a pas laissé de commentaire.Gary R.
Le client n'a pas laissé de commentaire.Jo'Kia G.
Le client n'a pas laissé de commentaire.CRASSANDER L.
Le client n'a pas laissé de commentaire.EUMEKA W.
Le client n'a pas laissé de commentaire.JOSEPH D.
Employee who helped me was very friendly. He offered either a printed receipt or to email me one. I opted for the email of which 24 hours later I'm still waiting to receive.Michael D.
Le client n'a pas laissé de commentaire.Clint F.
Great locationSHUANACY E.
Trailer was hooked up incorrectly damaging thelight harness wiring and causing an EXTREMELY DANGEROUS situation of no brake lights or blinkers on trailer. I had to buy a new harness which the drop off location kept. When I told the drop off location what the pick up location did they just blew it off. I could not be more disappointed in UHaul. I am lucky I did not have a wreck in the crazy interstate traffic that I had to negotiate without lights. I am sure I will hear nothing from this either. Nobody cares.Margaret F.
It leaked and got all our stuff wet! I want a refund!!BRENT D.
Le client n'a pas laissé de commentaire.DONALD J.
Le client n'a pas laissé de commentaire.GLYNN B.
The guy who checked me in was excellent however the uhaul itself was dirty and unsatisfactory. I have pictures to show.LISA J.
Le client n'a pas laissé de commentaire.Kenyett F.
Le client n'a pas laissé de commentaire.COREY C.
Le client n'a pas laissé de commentaire.JTERRICA B.
Le client n'a pas laissé de commentaire.Gregory F.
Le client n'a pas laissé de commentaire.Neal S.
Le client n'a pas laissé de commentaire.JOSEPH H.
Le client n'a pas laissé de commentaire.LATOYA D.
Le client n'a pas laissé de commentaire.TIMOTHY M.
The employee that helped us was rude and unhelpful. The truck was dirty and falling apart, including a low tire pressure light on the dash. We spoke with the manager when we returned and reported the problem. He seemed receptive, and apologized profusely.ORION V.
The passenger door handle was missing. The truck was nasty and wreaked of something like body odor and years of uncleanliness. This was alarming given that we're still in the midst of a pandemic. And the service representative was short; his customer service was like he only learned to tolerate ppl instead of be responsive, informative, and attentive.Sara M.
I made a reservation for a uhaul a week prior my reservation, my equipment I requested wasn't in the vehicle nor was the vehicle cleaned! Covid isn't gone! I take Covid very serious. Then I found Marijuana buds this was a horrible experience renting from your company!JAQUAN J.
Tires on truck seemed low. I recommend that you check tire pressure before every rental.MICHAEL F.
Give more miles on long distanceDerek H.
Le client n'a pas laissé de commentaire.JODY M.
Front end on the UHaul truck I used may need service as stabilization over uneven surfaces lacking. I would have not wanted a long trip with truckKIRBY H.
Le client n'a pas laissé de commentaire.william M.
Please clean the vehicles.RODNEYCIA C.
being a sunday return was thought to be no rush. The truck was returned sunday but because the the store said they were open half a ay they charged us another rental day and insurance statement saying returned monday but actually was returned sunday with the assumption thet were closed on a sunday.toatal extra unexpected 80 dollarsMARK G.
people ok but car tower had a tail light out so I had to buy magnetic tail lights to make the tripFREDERICK G.
The gentleman who helped us was AMAZING!!!Kristy M.
Le client n'a pas laissé de commentaire.CARLECIA M.
No improvement needed.Ethel L.
Le client n'a pas laissé de commentaire.Cathy C.
The parking lot is a little difficult to maneuver. The guy helping was great. The location is in a hardware store with the uhaul desk in the back. Everybody was very helpful making it an easy process.JOEL SCOTT M.
Le client n'a pas laissé de commentaire.JULINA SONIA A.
Le client n'a pas laissé de commentaire.Kimberly H.
Keep more units at this locationshaun M.
Workers were helpful. Truck drove good.christian A.