The employee that helped us was rude and unhelpful. The truck was dirty and falling apart, including a low tire pressure light on the dash. We spoke with the manager when we returned and reported the problem. He seemed receptive, and apologized profusely.ORION V.
Trailer Rental & Towing in Baton Rouge, LA at Brothers Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Baton Rouge, LA 70816
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Baton Rouge, LA 70816
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The passenger door handle was missing. The truck was nasty and wreaked of something like body odor and years of uncleanliness. This was alarming given that we're still in the midst of a pandemic. And the service representative was short; his customer service was like he only learned to tolerate ppl instead of be responsive, informative, and attentive.Sara M.
I made a reservation for a uhaul a week prior my reservation, my equipment I requested wasn't in the vehicle nor was the vehicle cleaned! Covid isn't gone! I take Covid very serious. Then I found Marijuana buds this was a horrible experience renting from your company!JAQUAN J.
Tires on truck seemed low. I recommend that you check tire pressure before every rental.MICHAEL F.
Give more miles on long distanceDerek H.
Front end on the UHaul truck I used may need service as stabilization over uneven surfaces lacking. I would have not wanted a long trip with truckKIRBY H.
Please clean the vehicles.RODNEYCIA C.
being a sunday return was thought to be no rush. The truck was returned sunday but because the the store said they were open half a ay they charged us another rental day and insurance statement saying returned monday but actually was returned sunday with the assumption thet were closed on a sunday.toatal extra unexpected 80 dollarsMARK G.
people ok but car tower had a tail light out so I had to buy magnetic tail lights to make the tripFREDERICK G.
The gentleman who helped us was AMAZING!!!Kristy M.
No improvement needed.Ethel L.
The parking lot is a little difficult to maneuver. The guy helping was great. The location is in a hardware store with the uhaul desk in the back. Everybody was very helpful making it an easy process.JOEL SCOTT M.
Keep more units at this locationshaun M.
Workers were helpful. Truck drove good.christian A.
No Commentslekisha B.
I'm quite familiar with this business, and I'm a frequent customer. Only reason I didn't select Excellent is that it's a small location with not a lot of room.Michael M.
When I picked it up the young man was a little rude but when I returned it service was a little better by Ronald.Erickal K.
The truck had a lot of miles on it, but was clean and ran well. The guys at ace Hardware are easy to work with.Johnny M.
Willing to help park truckJerril M.
Get better with Scheduling truck times and contacting customers if any events come up that alters reservations.Jarvell W.
I received the uhaul with less than 1/4 tank of gas. It seems to me it would be better if tanks were started on FULL, then each customer would know if they are going to put gasoline in to get it back to FULL and not be left guessing how much gas to get in the tank to get it back to what it was when they received it. Additionally, I was very upset that a 2 wheel truck was permanently affixed to the interior of the truck, I did not want it. I already had 2 of my own. I asked for it to be removed and I was told if they removed it (even before I left) that I would be charged for its use. All it did was eat up valuable space for me to actually move. I found that extremely frustrating through the entire moving process. Frustrated enough I do not know that we will use UHaul again. I felt like there were lots of hidden fees with the usage as well. Disappointing. The facility we rented from was a good location, but everything else was a disappointment.Heidi B.
The cabin of the truck had a not very nice odor. Maybe spray it with a good smelling deodorizer.PATRICIA C.
Front end steering needs work. Wouldn't want to drive long distancefrederick D.
At 62 mph the steering became spongy and dangerous. Replace the lower hydraulic steering unit before someone gets killed.WILLIAM B.
My first experience with the online website was very painful at the pickup (during work hours) and dropoff (after duty hours). The dropoff was EXTREMELY painful especially during night hours! In the future, I will only rent uhaul from a full-service location.Richard R.