Customer Reviews for Brothers Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

861 évaluations

3085 Millerville Rd   Baton Rouge, LA 70816
(@ I-12)

(225) 275-2721

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(225) 275-2721

3085 Millerville Rd
Baton Rouge, LA 70816
(@ I-12)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JTERRICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
2

The employee that helped us was rude and unhelpful. The truck was dirty and falling apart, including a low tire pressure light on the dash. We spoke with the manager when we returned and reported the problem. He seemed receptive, and apologized profusely.

ORION V. 
Évaluation :
1

The passenger door handle was missing. The truck was nasty and wreaked of something like body odor and years of uncleanliness. This was alarming given that we're still in the midst of a pandemic. And the service representative was short; his customer service was like he only learned to tolerate ppl instead of be responsive, informative, and attentive.

Sara M. 
Évaluation :
1

I made a reservation for a uhaul a week prior my reservation, my equipment I requested wasn't in the vehicle nor was the vehicle cleaned! Covid isn't gone! I take Covid very serious. Then I found Marijuana buds this was a horrible experience renting from your company!

JAQUAN J. 
Évaluation :
5

Tires on truck seemed low. I recommend that you check tire pressure before every rental.

MICHAEL F. 
Évaluation :
5

Give more miles on long distance

Derek H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY M. 
Évaluation :
5

Front end on the UHaul truck I used may need service as stabilization over uneven surfaces lacking. I would have not wanted a long trip with truck

KIRBY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
2

Please clean the vehicles.

RODNEYCIA C. 
Évaluation :
1

being a sunday return was thought to be no rush. The truck was returned sunday but because the the store said they were open half a ay they charged us another rental day and insurance statement saying returned monday but actually was returned sunday with the assumption thet were closed on a sunday.toatal extra unexpected 80 dollars

MARK G. 
Évaluation :
2

people ok but car tower had a tail light out so I had to buy magnetic tail lights to make the trip

FREDERICK G. 
Évaluation :
5

The gentleman who helped us was AMAZING!!!

Kristy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLECIA M. 
Évaluation :
5

No improvement needed.

Ethel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
5

The parking lot is a little difficult to maneuver. The guy helping was great. The location is in a hardware store with the uhaul desk in the back. Everybody was very helpful making it an easy process.

JOEL SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULINA SONIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Keep more units at this location

shaun M. 
Évaluation :
4

Workers were helpful. Truck drove good.

christian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin M. 
Évaluation :
5

No Comments

lekisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katina C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine H. 
Évaluation :
4

I'm quite familiar with this business, and I'm a frequent customer. Only reason I didn't select Excellent is that it's a small location with not a lot of room.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric T. 
Évaluation :
3

When I picked it up the young man was a little rude but when I returned it service was a little better by Ronald.

Erickal K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

The truck had a lot of miles on it, but was clean and ran well. The guys at ace Hardware are easy to work with.

Johnny M. 
Évaluation :
5

Willing to help park truck

Jerril M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMBER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachelle R. 
Évaluation :
1

Get better with Scheduling truck times and contacting customers if any events come up that alters reservations.

Jarvell W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Faith W. 
Évaluation :
5

I received the uhaul with less than 1/4 tank of gas. It seems to me it would be better if tanks were started on FULL, then each customer would know if they are going to put gasoline in to get it back to FULL and not be left guessing how much gas to get in the tank to get it back to what it was when they received it. Additionally, I was very upset that a 2 wheel truck was permanently affixed to the interior of the truck, I did not want it. I already had 2 of my own. I asked for it to be removed and I was told if they removed it (even before I left) that I would be charged for its use. All it did was eat up valuable space for me to actually move. I found that extremely frustrating through the entire moving process. Frustrated enough I do not know that we will use UHaul again. I felt like there were lots of hidden fees with the usage as well. Disappointing. The facility we rented from was a good location, but everything else was a disappointment.

Heidi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey H. 
Évaluation :
4

The cabin of the truck had a not very nice odor. Maybe spray it with a good smelling deodorizer.

PATRICIA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donn B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valarie D. 
Évaluation :
4

Front end steering needs work. Wouldn't want to drive long distance

frederick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERWIN Z. 
Évaluation :
5

At 62 mph the steering became spongy and dangerous. Replace the lower hydraulic steering unit before someone gets killed.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jabarri S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRELL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S. 
Évaluation :
3

My first experience with the online website was very painful at the pickup (during work hours) and dropoff (after duty hours). The dropoff was EXTREMELY painful especially during night hours! In the future, I will only rent uhaul from a full-service location.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aki F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le service à la clientèle était génial. Went through all steps to make sure that I was well informed and that the truck was in good condition. Please make sure to check ashtray when cleaning, there were ashes in the tray. I didn't notice until I left.

Steven S. 
Évaluation :
3

Need more knowledgeable staff in rental department

David G. 
Évaluation :
5

Everything was great, thanks again!

JESSICA A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Giulia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle D. 
Évaluation :
5

After dropping the truck the employee that helped me and checked the truck out was kinda enough to bring me a broom so I could sweep the previous renters dirt from the truck. He saved me a 25 clean up fee which I would have be charged for something I did not do. Merci.

Whitley B. 
Évaluation :
4

Had ordered 2 dozen blankets and they had none. Luckily I brought enough of my own and did not need them. ACE is not a “full service” UHaul dealer. No price discount for “part service”. Folks are friendly and checkout was quick.

david P. 
Évaluation :
3

I didn't receive the extra equipment I rented. I had to go make a second trip to the location to pick up the dolly I rented, but it wasn't in stock. I was then overcharged for extras that were never included in my rental. I'm still working to be refunded 7 days later.

Stephanie W. 
Évaluation :
5

I wish that the employee that was helping us moved a little faster, but it's really no big deal. Josh was very friendly and explained everything in great detail! Recommending this location to everyone I know!

Kelly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelon J. 
Évaluation :
1

U-Haul Rep was clueless. He complained the whole time, marked the gas as 7/8 when it was really 5/8. Told me they are practically the same thing. Check engine light was on in the truck the whole trip. He had no clue how the tow dolly worked. I had to attach it to the hitch because he couldn't do it. Overall process to an hour. He complained the whole time about how hot it was. Very unprofessional.

Morgan M. 
Évaluation :
5

Not sure of the guy name but he has long hair very friendly and great customer service.it was last min for me and he really help me out

Janice A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shameka S. 
Évaluation :
5

I have been renting Uhauls for many years! This is the location I will rent from every time I need one! Blaine was so professional. His attitude was contagious! He ROCKS!!!!'n

Dwanda G. 
Évaluation :
3

So, the app didn't work. When I got to the key code screen, the code did not appear or was incorrect and did not coincide with the locks on the key box. I had to go inside the store and request help. The key was actually never placed in the key box. So the “no contact” pick up became a contact pick up and took more time out of my day for the use of the truck.

Sean K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chedrick S. 
Évaluation :
4

It was a horrible experience. I registered on line, but when I went to pick up I had to go inside and go through it all over again. Much less the hassle of having to provide all of the same information twice this is at a time we are trying to limit contact. THe vehicle was in terrible shape. Dents and scratches throughout including a broken headlamp cover. I did not appreciate the hand truck that I did not order nor needed to use locked in the vehicle taking up space to load and unload. I had ordered 12 blankets and was told they did not ave any, despite my reservation. An individual was able to locate 12. After finally leaving the facility I had to return as the check engine light was on. I then had to spend time to change to another vehicle. I was switched to a larger truck. Something I did not request nor want and would be responsible for the additional fuel. Upon checking out I was told that a receipt would be emailed to me. I have yet to receive it. I like the business (Millerville Ace) but did not like the UHaul experience. All in all an experience convincing me to next time check out the competition.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie F. 
Évaluation :
5

The only problem I came in contact with was I couldn't get the key with out the store opening, I was trying to do everything online without waiting

Roy W. 
Évaluation :
1

The customer service was horrible. The sales associate spent 45 minutes entering my information and printing out the contract. He kept making errors and throwing away the wrong forms. I left the rental facility 30 minutes after my checkout time due to his incompetence. He then followed me out of the store and decided to give me a guided tour that I kept telling him was unnecessary. I was late and I've rented before. He then stood outside the store and watched me pull off, it was extremely uncomfortable. When I returned about a hour later, I just used the drop box and online portal to return the truck. I never want to deal with him again. I've never had this kind of experience with Uhaul. I will never visit this facility again. The equipment was clean but the truck needs to be serviced, it runs loud and slow.

jelisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

It took way too long to get the paperwork done !! Very frustrating !

ERIK A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alfred F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney M. 
Évaluation :
5

Check out and return was very good and done professionally.

marion S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob V. 
Évaluation :
1

The pick up location assigned a return location downtown Houston, 30 miles away from our destination in north Houston, Louetta area. We were highly inconvenienced. We noticed several UHaul locations on our way as we drove to return the truck. We were charged extra miles and lost a day spent in traffic. We believe it would have been easier to return the truck closer to our location. This, as well as a recent experience where we rented a utility trailer that we could not use, as it was advertised as 6x12 but the gate was only 5ft wide. We were not given a refund because we drove it off the lot. Overall, after 2 unplesant experiences, we have a very negative opinion of UHaul and wI'll not likely use again - terrible customer service, we will use Penske next time.

Chris S. 
Évaluation :
4

There were no straps or stabilizing bungee cords etc in the U-haul. The staff member did not mention we would need these items to pack the U-haul properly

susie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Non reviews have been submitted for this location.

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