Le client n'a pas laissé de commentaire.Nick S.
Customer Reviews for BTA Self Storage Terrell
(U-Haul Neighborhood Dealer)
Pour nous contacter
Terrell, TX 75160
(3 miles north of wal-mart)
Services dans cet établissement :
- Lun.-sam.De 9 h am à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.William J.
I've even a customer for almost 2 years and have always been treated so nice best customer service 10/10Crislia D.
Le client n'a pas laissé de commentaire.Steve J.
Le client n'a pas laissé de commentaire.Erin W.
Le client n'a pas laissé de commentaire.Isabella D.
Great and friendly peopleCurtis J.
The process was very smooth and hassle free. Would highly recommend this location to anyone wanting rent from them.Larry W.
Le client n'a pas laissé de commentaire.Stephen G.
Was perfect/easy and bill was spot on!Christopher B.
Le client n'a pas laissé de commentaire.Latisha B.
Le client n'a pas laissé de commentaire.Charles T.
Le client n'a pas laissé de commentaire.Jim C.
Quick and friendly serviceJohn O.
Really friendly people working there they deserve a raise everytime you are giving out one at that locationrichard J.
Le client n'a pas laissé de commentaire.SHERRY G.
Le client n'a pas laissé de commentaire.Erwin H.
Le client n'a pas laissé de commentaire.Lori B.
I have been charged for 154 mit's an additional $90 to my charges I am not happy Dallas and Terrell are 23 miles apart not 154. I have put in a dispute over the mileage and being overcharge for that and have yet to receive a call backJuanita V.
Le client n'a pas laissé de commentaire.Ernest E.
Scott's customer service was excellent and I call him first if needed. Merci.Rudy B.
Excellent service à la clientèleFrancisco C.
Le client n'a pas laissé de commentaire.Dan L.
Le client n'a pas laissé de commentaire.Bobby B.
No commentjeremy H.
Le client n'a pas laissé de commentaire.Janae S.
Le client n'a pas laissé de commentaire.DEIVYS H.
Le client n'a pas laissé de commentaire.Tina S.
Le client n'a pas laissé de commentaire.ROGER P.
Le client n'a pas laissé de commentaire.Crystal J.
Put the measurements for the entrances into trailers. The wider trailer has the same dive entrance which can be deceiving. I thought I could load a wider mower in the wider trailer but 6' and 5' width trailers had same size gate which didn't work for me. Also may want to have ramps available to rent for enclosed trailers.James H.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Dandria J.
Le client n'a pas laissé de commentaire.robert M.
The ride was horrible but the customer service was greatSHONDA J.
I reserved a furniture dolly a week ahead and when I picked my Truck up,they didn't have a dolly.I think they should have called and let me know so I could have secured one from somebody else.Ronald M.
Le client n'a pas laissé de commentaire.Terry C.
Great customer service and well maintained equipment!John W.
Le client n'a pas laissé de commentaire.Cynthia H.
The staff at this location was INCREDIBLE!!!! There was a little bit of a wait time on the vehicle as the previous renter hadn't returned it by the time we arrived, but the staff communicated fully and made my wait time pleasant. I will definitely return for any future rental needs!Pamela O.
Scott was great! Very courteous and helpful. I was in and out very quickly both at pick-up and drop-off. Best experience ever at UHaul!scott R.
Very nice folks!James M.
Le client n'a pas laissé de commentaire.Andres G.
Le client n'a pas laissé de commentaire.patrick H.
I didn't find anything that I thought needed change, they were friendly and efficient.Ronald S.
Great service!WILLIAM T.
Le client n'a pas laissé de commentaire.Michael G.
Angela & Scott at the Terrell BTA location were extremely nice & exhibited great customer service !Carolyn S.
Le client n'a pas laissé de commentaire.Bob S.
Need trainingMohammad S.
I don't think there's anything needing to be done at this location. The staff at this location is very professional and friendly.Alfonso M.
Le client n'a pas laissé de commentaire.Dustin K.
They were very friendly and helpful.RICHARD S.
Great experience and customer serviceDale J.
Keep doing what you are doing.TIMOTHY S.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Vanessa W.
Le client n'a pas laissé de commentaire.TIMOTHY S.
Le client n'a pas laissé de commentaire.Carlita J.
You need to improve the proformance of your software for both pickup and return. The software crashed during pickup and drop-off. Great service for after hours checkin requires less painful software that is much more customer friendly.JAY W.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Dick C.
The lady that helped us there at BTA storage she was very good at her job I will recommend that place for anybody if I knew ahead of time before I got a storage I will chose that placeNita B.
Great Staff and equipment.James H.
Trailer was not clean, looked like they had been hauling animal, had to use a bucket of soapie water and a broom to wash out the trailer before I could load it. I had to cover the floor with plastic to prevent my boxes from getting wet. Very disappointed, trailer resurvation location did not have trailer when I got there and then had to drive about 80 miles to get a trailer. Put me over 2 hour behind schedule.Terry B.
Keep doing what you're doing. Nothing to complain about whatsoever.Glenn A.
Very friendly and knowledgeable staff. Ecellent customer service.Eric B.
Super easy and wonderful customer service!Tasha H.
Great teamWinferd S.
They charged my credit card fraud, I contacted them to credit my card. I am getting the run around.Carolyn C.
Just keep doing what you're doing you guys are very helpful and friendly that means a lot especially to me.😃Wanda E.
Fast friendly serviceChris C.
Truck had horrible smell inside storage section. Clean and remove before delivering to customer.RICHARD G.
This location was great, as was the office staff. There were no problems and they allowed us a late return since the pickup and drop off location got changed the day of by another office.Stephen H.
Le client n'a pas laissé de commentaire.FREDRICK A.
The steering wheel felt dirty and the cab floor had dirt all over it. Had to wipe them both down.Sandi M.
You allowed a Rental Van with a flat tire because of some mechanical failure to be rented, and when I called back in I was told to just keep airing it up. That costs $2 every time I had to add air. You (Haul) owe me money.Robert D.
Worst experience. Uhaul staff hooked the wrong tow to my truck and has been trying to charge my account for failure to return equipment. It was your staff's error, not mine so why do I have pay for such lousy service. Had to wait 4 hours past my reservation because no truck was available and had to go to a different location for a tow. HorribleLinda P.
it was a Sunday, they were closed.Derrick L.
Staff was very professional. No waiting for equipment. Very smooth check out & check in. Highly recommend!!John T.
Le client n'a pas laissé de commentaire.Jalissa R.
Le client n'a pas laissé de commentaire.Mark T.
Very friendly staff.Todd S.
Bien CAMERON C.
Le client n'a pas laissé de commentaire.Michele B.
All Good!Sam F.
Le client n'a pas laissé de commentaire.Ronald P.
Great job!Joy V.
Le client n'a pas laissé de commentaire.Dennis F.
Le client n'a pas laissé de commentaire.Jamarcus F.
Everyone super friendly and professionalPamela R.
Le client n'a pas laissé de commentaire.Mathew H.
Excellent, friendly customer service. They helped me figure out how to handle the situation since the pick-up store didn't mark the correct gas or mileage.Steve F.
The staff was knowledgeable and extremely helpful. Will only rent from this location in the future. Will also only recommend this location to friends.David B.
Be like this location!James M.
Le client n'a pas laissé de commentaire.Steve C.
Le client n'a pas laissé de commentaire.Jordan M.
Le client n'a pas laissé de commentaire.CARMEN P.
Le client n'a pas laissé de commentaire.Kristian W. | Expérience générale
Associate was very helpful throughout our contract. She even contacted me before I told the office I moved out to see if I wanted to continue storing there. Instead of letting it go, knowing I moved my stuff and charging another month. Will return and spread the word about the excellent customer service. Thanks for being honest.Michael S. | Expérience générale
I love this facility and all the staff are so friendly and very helpful...Lori R. | Expérience générale
I have never had a better storage experience anywhere. I would recommend BTA Terrell and Royce City to anyone. They are just great.Vernon R. | Expérience générale
I loved this parking situation but the price became the highest in the whole DFW.Christopher M. | Expérience générale
Very helpful, friendly and efficient staff. Je les recommande fortement.Donald H. | Expérience générale
Le client n'a pas laissé de commentaire.Gabrielle H. | Expérience générale
I found this storage place as a great place to store my boat. I signed the contract the next day and was hoping to have my boat there the next day, but I told the manager that many times I come in late at night from the lake and I needed 24-7 access. They wanted to charge me $15 extra for that which doesn't cost them a red cent. I told them I was not paying $180 a year more and they would not budge, so I told them to cancel my contract. Very disappointing and bad customer service. I'm surprised they didn't have a fee for my vehicle being black.Gregory L. | Expérience générale
Le client n'a pas laissé de commentaire.Tommy P. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Expérience générale
Le client n'a pas laissé de commentaire.Lekishia B. | Expérience générale
It was a good experience during a stressful time. Every staff person was extremely nice and helpful bSheree D. | Expérience générale
Had no problems, very friendly serviceBruce B. | Expérience générale
I will use the facilities again. The staff was helpful and diligent. Very friendly as well.Martin F. | Expérience générale
Good experience with facility and staff. Will return I'm sure in the future.DANIEL T. | Expérience générale
Very good experience for checkin, access, and checkout.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas M. | Expérience générale
I had my belongings there over 6 yrs and seemed safe and secure. I didn't know what to expect when I opened the door for the first time after 6 years but I didn't expect it to stay perfect either. Everything got kinda dusty and dirty but what can you expect, the units are outside...but it all stayed dry as far as I can tell which is all I cared about. Very nice people. Only thing I wished is that there was trash cans or dumpster available so I could have thrown some stuff away and more lights would be good but overall it's a great place...secure...many cameras...wide aisles with plenty of room for the biggest U-Haul trucks to get around and staff was great... highly recommend and would use again!WILLIAM H. | Expérience générale
Great staff and Angela is the best! Best customer service from her I have had in a while.Stephen M. | Expérience générale
Le client n'a pas laissé de commentaire.Donnie C. | Expérience générale
I rented 2 parking spots for my trucking business to store my trucks every day after the drivers finished running. We are in the gravel and sand business, so we needed a place to park every night and all weekend. This facility is perfect for this! However, if you are a small business and are forced to do your own maintenance and repair, they do not allow this type of work to be done on their lot. The facility is well lit up front where the buildings are but toward the back where trucks park the lighting is practically non-existent. Security was great with the entrance gate being code access and we paid for the 24/7 access due to our operating hours so this was a huge benefit for us and the way that we operate. Location is great and the office staff that I dealt with were EXCELLENT!! I would recommend this facility to anyone and everyone, I would just encourage people to make a plan for maintenance, cleaning, and repair of your rigs if for whatever reason you do that yourself.Stephen T. | Expérience générale
Le client n'a pas laissé de commentaire.Brian B. | Expérience générale
The Terrell location was amazing. The office personnel was very kind and extremely helpful.Crystale K. | Expérience générale
All of the ladies that I came in contact with where very helpful and friendly. Would recommend your storage facility again. Thank you Jack MckinnessJames M. | Expérience générale
A bathroom available at the big open parking area is needed.Michael L. | Expérience générale
This location was clean and easy to access for the two years we had a unit here. Would definitely recommend.Jordan C. | Expérience générale
Le client n'a pas laissé de commentaire.Dean R. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel H. | Expérience générale
Le client n'a pas laissé de commentaire.MARK L. | Expérience générale
Do you location and staff was great!Patrick B. | Expérience générale
The gentleman working the counter wasn't very much help. It seemed like every question I asked him, his response was I don't know? I asked do what type of lock is required? I was sold the wrong one?Albert M. | Réservation
Very nice and secure facility!JORDAN G. | Expérience générale
The guy that's working in the office now he is very well concerned about the customers. He is more than accommodating to the customers he wants the customers to be well satisfied he is always supporALBERT R. | Expérience générale
I never had a storage unit with you. I recently moved in to the apartment that sits on the grounds of BTA Storage @ 15175 Hwy 205, Terrell, TX.Sheri R. | Expérience générale
Great experience! Over a year and a half with themERIC H. | Expérience générale
Thay was Friendly and very helpful when I had Questions.KELLI H. | Expérience générale
I would move my things again there if I needed to. Thank You, Barb EsslingerMARK E. | Expérience générale
This is a very nice and well managed storage facility. I am very happy with the ease of arranging and setting up my storage requirements.JEFFREY H. | Réservation
Great place.MARK J. | Expérience générale
Great customer service very helpful and attentiveALICIA N. | Premières impressions
There is alot of misinfo on the website.JOEY A. | Premières impressions
Very Helpful! Waited for me to get there with the truck late so we could unload and was exceedingly nice about it! Great Employees at this facility!Privacy R. | Premières impressions
Concerned about web info compared to actual. I`ve already experienced several discrepancies. Staff was great...I`m optimistic.Privacy R. | Premières impressions
Very friendly polite customer service was excellentPrivacy R. | Premières impressions
Staff was friendly during check in.Privacy R. | Premières impressions
All went well and we are now utilizing the storage facilityPrivacy R. | Premières impressions
So far it has been good.TARA M. | Premières impressions
David was very nice and helpful and answered questions and offered to help in anyway he could. The kid working with him was not as helpful or nice.Privacy R. | Premières impressions
The staff was extremely friendly and showed us all our options to make our storage needs easierPrivacy R. | Premières impressions
When I printed receipt I realized insurance was NECESSARY. I can buy a shed for a year`s price of storage and insurance, and it will be on the land I am building on.Privacy R. | Premières impressions
My move in experience was quick and easy with the help from Crystal who was excellent. I would recommend this storage facility to anyone. The prices are also hard to beat!Privacy R. | Premières impressions
Service was fast and friendly.Privacy R. | Premières impressions
The reservation process was very pleasant. The storage provider called in 10 minutes to confirm. Upon arrival, everything was professionally handled. Thanks for a great process.Privacy R. | Premières impressions
I miss understood some information when I registered on line. I thought the 6,95 was the prorated amount for the storage united. Understanding corrected. MerciPrivacy R. | Premières impressions
Very nice, quick service at front desk. Clean facility, easy plan. All around good!Privacy R. | Premières impressions
Quick and easyPrivacy R. | Premières impressions
Services supplémentaires à cet emplacement
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!