Le client n'a pas laissé de commentaire.
Loretta D
Customer Reviews for BTA Self Storage Terrell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Friendly and helpful!
Ivan SThe truck and service was great. The only problem at all was the passenger side windshield wiper was not attached properly and it poured with rain my entire drive. When I pilled the wiper arm away from the windshield to clean it the wiper blade came off. If the windshield had been cleaned before I picked it up this would have been discovered. Luckily it stayed on from the pressure of the arm against the windshield. Other then that the truck was new and amazing and efficient.
MATTHEW PYou charged me $62 for gas that would have cost me maybe 20, because out in the country it was a long ways from gas station and I had to get there. That is ridiculous after charging me $ 190 to move 48 miles. Definitely overcharging me and your customers. Wtf happened to $19,95 a day? I should get a refund.
Cynthia MMerci.
Amber MPrices. You guys can't quote someone a price and then when they return the items it's a whole other amount. It's misleading and unfair. In this day and age I believe everyone including companies should do everything they can to please their customers. Starting by not over charging. I'm speaking about U-HAUL as a whole. Not this location. They were very kind people!
Apryl HI've rented trailers and tow dollies from here over a dozen times in the past 3 years. Outstanding!!! Fast, courteous and prepared is all I can say. Great experience.
James HEverything was great.
James RThe uhaul app would not work. I had to use the website. It was really frustrating.
Christine MThe truck rental was smooth and everything was explained in detail instructions. Very nice people.
Drexter WPersonnel on the 4th of November went out of his way to be assistance to us. I give him a +++++ (5 star). Does his job and polite as well. Definitely an asset to this firm. I forgot his name and I apologize. Starts with a C. Thank you..
Susan MRead above comments. Put keys in drop box before we knew we had to turn the ignition back on again together a reading of the fuel and odometer. No one told us prior that we would need to do that
DEL BVery helpful great place to rent from
Tim DGreat customer service and selection of equipment.
James BHave more equipment available to customers. There were no appliance dollies or standard dollies
Annette GCustomer service was excellent! Was in and out in about 15 minutes.
James HThe App didn't work properly. It doesn't let you to upload the photos. It took us like 30 mints and we had to call U-Haul customer service. We have to use the website on Chrome in order to do it.
Daniela PEveryone at this location is super friendly and helpful in getting what you need to get hauling. Always has the trailer I need ready. Thank you BTA Storage!
Ivan SWe also rented storage there -- these folks are super helpful.
Michael CStaff was very professional and highly efficient. Quick check in and hitchup. Great service!
John TCleanliness of the uvula and extra pricing. Mauvais service à la clientèle
Evelyn HI don't think an improvement is needed. I would like to say both young ladies that assisted us were very professional. The first lady at the start of our rental answered all our questions and told us everything we needed to know. The lady at the end of our rental was just as helpful asked us if we had any issues while we had the rental van, thanked us and told us good bye. Thank you for all the assistance.
Juan CNothing easy process.
Robert MThey are all ready on spot 👌
Charles BIf your upper management take a few minutes and call your people who makes this company going every day.. Angela @ Terrell location strives to keep every customer happy Call her let know , maybe a bonus or just a simple thank you !! Just saying from a customer view 👍
RUDY DAngela at the Terrell location outstanding customer service, she is always smiling and shows why she is the manager. Uhaul should show more attention to the people that make them strong , sometimes it's not just the money that keeps employees happy , but it's nice to be recognized . My vote goes out to Angela " employee of the year "
RUDY DQuick and easy.
Givon MAngela the manager goes beyond her duties to keep u haul at its level . U haul should take time to thank her and acknowledge her job !!!
RUDY DDidn’t have my appliance dolly.
Samantha HI can't think of anything that needs to be improved.
JEWELL TThe customer service was great!
Johnathan AVery courteous and quickly answered any questions we had. Will be my regular stop for U-Haul
Cary FFriendly staff and accessible hookup and drop off!
Ivan SKeep it up good people good communication I'm highly recommended to go there get you good service Definitely go again
MEHARIZGHI JHave used this location for pickup and drop off. Wonderful people! Highly recommend!
John TThe rental location was fine where we drop the truck off. However, we reported a huge problem with the truck and not the axle the front the back we're not in alignment and the truck was basically driving at an angle and extremely bumpy. We've rented these trucks multiple times it was a 26 foot U-Haul. This truck was very rough riding and we even had people on the road coming up to us and telling us that the truck was crooked when Lady got out of her car and ran up to the door and knocked on the door to tell us that the truck was crooked. I reported this when we returned the track and then I followed up with a call to Customerservice to make sure that something was being done about this truck And there was no incident report filed by the person that we reported this to when we turned the truck in which is very disturbing to me because this could be a very dangerous situation and could cause an accident and possibly a deadly accident! There seems to be no concern for the safety of your renters only that you get every nickel and dime for a late fee, or anything that we do wrong.
Gina MI will definitely be using them from now on for my rental needs.
Cary FThe 2 sales rep were great made renting and moving super easy and helpful
John BThe U-Haul was okay . It had some bad shaking while driving it . It was clean on the inside, but overall it was okay . They are very nice people we have rented from them multiple times . I would recommend them to family and friends
Hearsey MExcellent customer service! Great place to store your belongings. Well maintained rentals!
Andrew WThe lady who helped me with checking out my truck was very friendly, knowledgeable and asked me if there was anything else I needed before I left. She also said that if there were any problems whatsoever to call her and she'd take care of it. My only complaint is the truck was given to me with only about 1/4 full tank of gas. This is the first time I've received a rental that didn't have a full tank of gas. Other than that everything was great.
Tifffany MContinue as you are as of today.
Dave BI’ve even a customer for almost 2 years and have always been treated so nice best customer service 10/10
Crislia DGreat and friendly people
Curtis JThe process was very smooth and hassle free. Would highly recommend this location to anyone wanting rent from them.
Larry WWas perfect/easy and bill was spot on!
Christopher BQuick and friendly service
John OAssociate was very helpful throughout our contract. She even contacted me before I told the office I moved out to see if I wanted to continue storing there. Instead of letting it go, knowing I moved my stuff and charging another month. Will return and spread the word about the excellent customer service. Thanks for being honest.
Michael S | Expérience généraleI love this facility and all the staff are so friendly and very helpful...
Lori R | Expérience généraleI have never had a better storage experience anywhere. I would recommend BTA Terrell and Royce City to anyone. They are just great.
Vernon R | Expérience généraleI loved this parking situation but the price became the highest in the whole DFW.
Christopher M | Expérience généraleVery helpful, friendly and efficient staff. Je les recommande fortement.
Donald H | Expérience généraleI found this storage place as a great place to store my boat. I signed the contract the next day and was hoping to have my boat there the next day, but I told the manager that many times I come in late at night from the lake and I needed 24-7 access. They wanted to charge me $15 extra for that which doesn't cost them a red cent. I told them I was not paying $180 a year more and they would not budge, so I told them to cancel my contract. Very disappointing and bad customer service. I'm surprised they didn't have a fee for my vehicle being black.
Gregory L | Expérience généraleIt was a good experience during a stressful time. Every staff person was extremely nice and helpful b
Sheree D | Expérience généraleHad no problems, very friendly service
Bruce B | Expérience généraleI will use the facilities again. The staff was helpful and diligent. Very friendly as well.
Martin F | Expérience généraleGood experience with facility and staff. Will return I'm sure in the future.
DANIEL T | Expérience généraleVery good experience for checkin, access, and checkout.
Michael W | Expérience généraleI had my belongings there over 6 yrs and seemed safe and secure. I didn't know what to expect when I opened the door for the first time after 6 years but I didn't expect it to stay perfect either. Everything got kinda dusty and dirty but what can you expect, the units are outside...but it all stayed dry as far as I can tell which is all I cared about. Very nice people. Only thing I wished is that there was trash cans or dumpster available so I could have thrown some stuff away and more lights would be good but overall it's a great place...secure...many cameras...wide aisles with plenty of room for the biggest U-Haul trucks to get around and staff was great... highly recommend and would use again!
WILLIAM H | Expérience généraleGreat staff and Angela is the best! Best customer service from her I have had in a while.
Stephen M | Expérience généraleI rented 2 parking spots for my trucking business to store my trucks every day after the drivers finished running. We are in the gravel and sand business, so we needed a place to park every night and all weekend. This facility is perfect for this! However, if you are a small business and are forced to do your own maintenance and repair, they do not allow this type of work to be done on their lot. The facility is well lit up front where the buildings are but toward the back where trucks park the lighting is practically non-existent. Security was great with the entrance gate being code access and we paid for the 24/7 access due to our operating hours so this was a huge benefit for us and the way that we operate. Location is great and the office staff that I dealt with were EXCELLENT!! I would recommend this facility to anyone and everyone, I would just encourage people to make a plan for maintenance, cleaning, and repair of your rigs if for whatever reason you do that yourself.
Stephen T | Expérience généraleThe Terrell location was amazing. The office personnel was very kind and extremely helpful.
Crystale K | Expérience généraleAll of the ladies that I came in contact with where very helpful and friendly. Would recommend your storage facility again. Thank you Jack Mckinness
James M | Expérience généraleA bathroom available at the big open parking area is needed.
Michael L | Expérience généraleThis location was clean and easy to access for the two years we had a unit here. Would definitely recommend.
Jordan C | Expérience généraleDo you location and staff was great!
Patrick B | Expérience généraleThe gentleman working the counter wasn't very much help. It seemed like every question I asked him, his response was I don't know? I asked do what type of lock is required? I was sold the wrong one?
Albert M | RéservationVery nice and secure facility!
JORDAN G | Expérience généraleThe guy that's working in the office now he is very well concerned about the customers. He is more than accommodating to the customers he wants the customers to be well satisfied he is always suppor
ALBERT R | Expérience généraleI never had a storage unit with you. I recently moved in to the apartment that sits on the grounds of BTA Storage @ 15175 Hwy 205, Terrell, TX.
Sheri R | Expérience généraleGreat experience! Over a year and a half with them
ERIC H | Expérience généraleThay was Friendly and very helpful when I had Questions.
KELLI H | Expérience généraleI would move my things again there if I needed to. Thank You, Barb Esslinger
MARK E | Expérience généraleThis is a very nice and well managed storage facility. I am very happy with the ease of arranging and setting up my storage requirements.
JEFFREY H | RéservationGreat place.
MARK J | Expérience généraleGreat customer service very helpful and attentive
ALICIA N | Premières impressionsThere is alot of misinfo on the website.
JOEY A | Premières impressionsVery Helpful! Waited for me to get there with the truck late so we could unload and was exceedingly nice about it! Great Employees at this facility!
Privacy R | Premières impressionsConcerned about web info compared to actual. I`ve already experienced several discrepancies. Staff was great...I`m optimistic.
Privacy R | Premières impressionsVery friendly polite customer service was excellent
Privacy R | Premières impressionsStaff was friendly during check in.
Privacy R | Premières impressionsAll went well and we are now utilizing the storage facility
Privacy R | Premières impressionsSo far it has been good.
TARA M | Premières impressionsDavid was very nice and helpful and answered questions and offered to help in anyway he could. The kid working with him was not as helpful or nice.
Privacy R | Premières impressionsThe staff was extremely friendly and showed us all our options to make our storage needs easier
Privacy R | Premières impressionsWhen I printed receipt I realized insurance was NECESSARY. I can buy a shed for a year`s price of storage and insurance, and it will be on the land I am building on.
Privacy R | Premières impressionsMy move in experience was quick and easy with the help from Crystal who was excellent. I would recommend this storage facility to anyone. The prices are also hard to beat!
Privacy R | Premières impressionsService was fast and friendly.
Privacy R | Premières impressionsThe reservation process was very pleasant. The storage provider called in 10 minutes to confirm. Upon arrival, everything was professionally handled. Thanks for a great process.
Privacy R | Premières impressionsI miss understood some information when I registered on line. I thought the 6,95 was the prorated amount for the storage united. Understanding corrected. Merci
Privacy R | Premières impressionsVery nice, quick service at front desk. Clean facility, easy plan. All around good!
Privacy R | Premières impressionsQuick and easy
Privacy R | Premières impressions