Customer Reviews for Budget Store & Lock Self Storage
(Concessionnaire U-Haul dans le voisinage)

158 évaluations

2178 Industrial Dr   Bethlehem, PA 18017
(about 1/2 mile from Shanersville Road)

(484) 241-2876

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(484) 241-2876

2178 Industrial Dr
Bethlehem, PA 18017
(about 1/2 mile from Shanersville Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Can you please give me a call @ 814-971-1259

kevin F.  |  Expérience générale 
Évaluation :
3

While the location was ok it was the booking part of this that is completely below sub par. They had no idea of the locations, apparently on how to use google maps, or how to communicate with those in there own office. Upon booking the truck we had a confirmation for a truck that was with in 5 miles of our house. Then we were contacted by the regional office stating that they did not have a truck at that location however they had one 45 miles in the opposite direction we were going to be traveling. The day before we were getting ready to leave another person from the office contacted us to state that the they had a truck closer to us and it would be on our way to our location and confirmed the booking. That afternoon we were again contacted and advised that that truck was not available and they scheduled us a truck to be picked up near NY city about 60 miles away from us and definitely not in the direction of travel. Finally we compromised on a location 65 miles away from us in the direction of travel while not ideal we were stuck as we had a deadline to get off of our storage bin and the help had already made a commitment to us to help out. We passed several locations on the trip that was much closer to us and observed the size truck we rented at those locations both days and they did not move so why were we made to travel extra miles to pick up and drop off the truck we rented, still waiting fro that answer and compensation for the mix up

David K. 
Évaluation :
5

Please ensure the driver and passenger seat, console, dashboard are clean.

Arun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radames A.  |  Expérience générale 
Évaluation :
5

I clicked 'no' to the second question regarding the facility being secure and well lighted. To specify more, It was secure. However, more lighting would be much more beneficial if people need to go to their unit at night. It will also provide a stronger sense of security. Overall, everything else was great. Merci.

Rachael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

All good now

JERRY M. 
Évaluation :
5

Tried to make multiple payment arrangements and literally give them money but it wasn't good enough unless it was in full so then the bill just accumulated higher. Rude woman who answers the phone.

Fadi f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R.  |  Expérience générale 
Évaluation :
5

Office manager was very good to work with and excellent at communicating with me as a customer

Richard W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T.  |  Expérience générale 
Évaluation :
5

Great place to store stuff.. thank you

Christine K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mario P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison Y.  |  Expérience générale 
Évaluation :
5

Staff so friendly and helpful!

Rachel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY D.  |  Expérience générale 
Évaluation :
5

The staff that helped us was overly rude and condescending. I will never use this facility again.

Abigail L.  |  Expérience générale 
Évaluation :
3

The 10 foot truck rented from this location was returned at the same fuel level when it was picked up. I provided the gas receipt with two gallons purchased and filled in this truck before being returned. I received a bill with a 30 dollar addition for fuel service and is currently being disputed. This facility is not a full Uhaul facility and is rental provider on behalf of U-Haul.

Jaime V. 
Évaluation :
5

I just need a storage unit to store some of my stuff and I’ll move it took a month and everybody was very helpful I would use it again

Linda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D.  |  Expérience générale 
Évaluation :
5

Woman Staffer refused to wear face covering at the height of the Pandemic. Generally an un pleasant individual.

Mary Ann P.  |  Expérience générale 
Évaluation :
5

Attendant was very helpful, and has great customer service

Roberto G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANKEITH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L.  |  Expérience générale 
Évaluation :
5

Lady called you 3-4 times whenever you were late. I think the storage price was high including the late feed. I will never come here again.

Stephanie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis M.  |  Expérience générale 
Évaluation :
5

Sandra is spectacular. Because of her professionalism, charm and overwhelming competence, we will be back.

Evan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavier O.  |  Expérience générale 
Évaluation :
5

We had a great storage unit and we were very pleased with the staff and facility. If we ever need a storage unit again, we will definitely return. Merci!

TIFFANY W.  |  Expérience générale 
Évaluation :
5

I don't want my dissatisfaction to be directed to the location in any way. My dissatisfaction is 100 % directed at Uhaul. I've been in contact with customer service twice and now I'm waiting to hear back in email form. My truck was not at the first location when I arrived. The first customer service person told me that I'm guaranteed to have a truck there's just no guarantee when or where and the second customer service person told me I'm only guaranteed my truck if I get a phone call from someone guaranteeing it. Regardless of the guarantee I didn't have a truck when I booked it and it put me an hour and a half behind schedule. I did reach out via email and I have received a response that my situation is being handled at some level above customer service.

Rebecca B. 
Évaluation :
1

Before my arrival I already uploaded my information and prepaid to save time at pickup but the person was not familiar with getting paperwork done and could not find key for the truck. I was there for fifty minutes. My other complaint with the pickup was that I made the reservation over a month ago at a location by my residence and was moved to one over 16 miles from my house.

Louis A. 
Évaluation :
5

This UHAUL truck has an intermittent failure of the tire pressure sensor in the Left-rear wheel.

GERALD S. 
Évaluation :
1

They did not have any record of a reservation for us! I had to scramble at the last minute to find another available unit in the area. I will never use the U-haul storage system again!

Francis G.  |  Réservation 
Évaluation :
1

When I called to confirm the unit the sales person was so rude I went somewhere else

Carlton R.  |  Réservation 
Évaluation :
1

Not rip me off for a cleaning after I spent allot of time to clean the truck !

jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Excellent customer service

Jesse H.  |  Réservation 
Évaluation :
3

The whole process with uhaul to change locations was very confusing

Jack H.  |  Réservation 
Évaluation :
5

Sandra is awesome!!

Privacy R.  |  Premières impressions 
Évaluation :
5

Very friendly agent, we made a lot of jokes and laughed quite a bit. Easy signing and easy access location. I had booked the truck a month or more in advance so no problem getting exactly what I wanted. Additionally, the truck was much more comfortable to drive than previous rental I had done years earlier.

Ward F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
4

Why bother having an 800 number if you don't properly staff it. So, no, I would not recommend you.

gary R. 
Évaluation :
1

I rented only for 10 hours but charged for 3 days

vilas S. 
Évaluation :
5

Quick, clean, easy.

Privacy R.  |  Premières impressions 
Évaluation :
5

a tad more lighting in pickup area. Otherwise, you guys embrace technology in the best way.

Reinaldo R. 
Évaluation :
5

Even though I went through the trouble of setting up my uhaul rental online the site had no idea I was coming and my confirmation# ment nothing. Luckily there was a van on site and it was available. I have a 20' reserved for the 16th and I hope it's ready.

ALEX C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lahlussine F. 
Évaluation :
5

The service was excellent. Very friendly and courteous.

JULIO L. 
Évaluation :
5

I only recommend if Sandra is working there. She is the manager, and she's very helpful and friendly. If there is a funny looking little man behind the counter, I suggest you turn around a leave.

Matthew B. 
Évaluation :
1

This location was far from prepared for us to arrive for our reservation. It took an extremely long time to process the reservation and they then charged us for insurance I had denied on my online reservation that they were never able to retrieve. I have requested the charge for the insurance be refunded and I filed a complaint with the customer service number.

Katrina W. 
Évaluation :
4

Even though there was some confusion when we received our confirmation call the woman at budget was wonderful! All went well

SUE M. 
Évaluation :
5

everything is great

Privacy R.  |  Premières impressions 
Évaluation :
5

Very efficient and easy

TIMOTHY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCY L. 
Évaluation :
5

Sandra was very helpful! Great customer service

Jazmin R. 
Évaluation :
5

All good

don D. 
Évaluation :
5

Quick and easy. Very courteous and helpful.

Ray H. 
Évaluation :
5

there were no issues so, nothing that i can think of

Hector R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

We had an excellent rental experience. Speedy and easy check-in and check-out. I had read so many negative comments regarding customer service at this location, I was expecting a horror show, but the lady behind the counter couldn't have been nicer or more helpful. I would definitely recommend this location.

Kurt W. 
Évaluation :
3

I don't want to hear employee issues when I just want to rent a vehicle. Ultimately the employee took car of my request but I have could of done without all the drama.

TODD Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deb D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellen R. 
Évaluation :
5

I did order moving blankets but they were not there

Sam V. 
Évaluation :
5

I've been to this location twice and it's always been a great experience.

Robert S. 
Évaluation :
5

Nothing. Excellent overall experience!

David S. 
Évaluation :
1

Associate was very nice, however I'm glad I arrived early due to they equipment used for running credit cards malfunctioning causing a 40 minute delay. Associate couldn't be nicer, however the wait and struggle was horrendous. The vehicle was clean and had no issues when I finally received it.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erol A. 
Évaluation :
5

rented van, handles well on road, mat helped to stop any shift of cargo, clean van, side door and back well designed for loading, rental representative professional and attentive to my rental need, clearly explained contract and processed paperwork efficiently, excellent customer skills Thank You!

angelika S. 
Évaluation :
5

Merci!

Joe B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joe Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

It was a GREAT experience and I would rent from this location again.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica G. 
Évaluation :
1

Representative had a nasty attitude. I asked her to put my brother as the driver and she said her screen doesn't allow her to do that. She said it's between me and my brother. I've rented from uhaul several times and i know better. I had to go in my vehicle and call the customer service number to complain. I went back into her office where she was on the phone trying to fix it. She should've tried to help me the first time instead of getting rid of me. I waited 30-45 going back forth with her and customer service. Ridiculous

natalia S. 
Évaluation :
3

The lady that was helping me was not very helpful. She said I need to pay a $10 insurance extra on car and wouldn't tell me why. She was also a bit on the rude side in her interaction with me.

MAHMOUD E. 
Évaluation :
3

Customer service was not the greatest. Employee offered a lot of attitude and sarcastic comments.

Katie P. 
Évaluation :
5

Everything was beyond my expectations & we were delighted with our uhaul experience. The woman that worked with us was very knowledgeable & helpful and made this a pleasant experience.

Ellen O. 
Évaluation :
4

He was friendly and personable

Privacy R.  |  Premières impressions 
Évaluation :
5

Informative and courteous staff. Vehicle was clean and fit my needs.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
4

Sandra was very courteous and helpful. One improvement would be to have more vehicles available at this location. There were only 3.

Rosemary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana C. 
Évaluation :
3

Everything was fine

Dave W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABNERI W. 
Évaluation :
3

They tried to charge me an extra day when I had returned the truck on same day I rented it

JUAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chyna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Thank you for your service!

Judith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RADIAH G. 
Évaluation :
3

Super easy to do online although the only problem is you can`t cancel.

Privacy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
4

Dropped off after hours

JOHN S. 
Évaluation :
3

The poor man who waited on me was just back from vacation. The system to login to u-hall apparently had been changed while he was out and there was no one else there. After several phone calls he got it sorted out and everything was good from that point on. Lots of waiting while people were waiting for me to show up with the truck. Not the guys fault. He tried hard and eventually got it done.

James G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALONZO B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH Y. 
Évaluation :
4

Easy drop off

desiree S. 
Évaluation :
5

My experience was awesome. I have not received better customer service at any Uhaul location in Bethlehem. Thank you Sandra for a job well done.

MARYANN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETH M. 
Évaluation :
5

When I went online to reserve the truck. The website informed me that the only Uhaul location that had the 10ft I needed was out of my way. Our business is on Union Blvd and when we passed the Union Blvd location they had plenty of 10ft trucks available. So it was unfortunate that your website recommend a location for pick up that was out of our way.

Carmen R. 
Évaluation :
4

The individual who assisted me was very courteous and knowledgable. She was patient with all my questions and provide the right guidance to make my experience exceptional

CLAUDIO P. 
Évaluation :
5

Fast and very helpful.

WILDING B. 
Évaluation :
5

Checking in and completing my reservation was a very pleasant experience. The woman who set everything up was very friendly and made the process run very smoothly.

Privacy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

They were very helpful, polite, and easy to deal with. They were happy to answer all of my questions, and the building and lot were clean and well maintained.

NANCY W. 
Évaluation :
4

All I can think of be open on Sundays. But since I was allowed to pick up on sat. All went well

CAROL W. 
Évaluation :
5

Let me know by e- mail that the place of pickup had changed. I went to the place of pickup on my reservation, only to find out after a 20 minute wait that my rental was At another location. Needless to say I was not very happy about that. This reflects on u- haul themselves, not the people at the actual rental locations. They were very pleasant and helpful.

FRANKLIN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN P. 
Évaluation :
4

Drove 577 miles PA to NC. No problems with the truck.

WARREN L. 
Évaluation :
2

I should have gone to union street location. I had reserved the larger hand cart and it wasn't there. The inside of truck was not very clean. pretty good truck as it is high miles. Just would not rent from there again

KATHRYN B. 
Évaluation :
1

I normally rent from Budget. I decided to use U-Haul because I needed a smaller truck and the price as cheaper. When I arrived the women didn't even greet us. She just stared at me until I said something. She barely explained the policies to me and had an attitude when I had questions. When explained the cleaning policy to me, she stated that she wasn't paid enough to have to clean up after me. She even had an attitude when I stated that I didn't want to purchase the truck insurance. When I got to the truck I walked around it to check for scratches and dents. I had to return to the office to inform her that I wanted to report them. She had an attitude with me about having to gt up and go outside. She didn't even document my scratches on any paperwork. Thankfully I didn't come to the location alone and have a smartphone for documentation. I will NEVER rent from U-Haul ever again and will most definitely never give this location any of my business!!

Allen A. 
Évaluation :
4

I didn't know I had the truck til the next day at 5pm I thought it was same day. If I would have been told that my trip would have been much calmer without the rush thinking I only had the truck for 5 hours. However overall I had a great experience and will definitely do business again with the company.

Edith M. 
Évaluation :
5

Excellent experience. Friendly service. Had everything I needed for my move.

James C. 
Évaluation :
3

Couldnt easily find drop box for the keys.

MAYRA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvaro B. 
Évaluation :
1

The woman working Sandra was very brash and rude when I first arrived. She told me there was no reservation made. She kept blaming uhaul. The whole situation was very confusing and frustrating.

Privacy R.  |  Premières impressions 
Évaluation :
3

I did all my reservations online, and uhaul should probably tell customers that Buget Store and Lock is NOT a Uhaul storage unit. Lots of confusing arriving at the storage unit.

REBECCA B. 
Évaluation :
5

All was great no problems great staff

ALEX M. 
Évaluation :
5

The woman who helped us at the counter on October 4th near closing time was wonderful! Informative and very funny she had us in and out of there in a minute and we were on our way. I would definitely recommend this location to others. The drop off was also very convenient.

SUSAN C. 
Évaluation :
1

How about not letting people scam charges on return policies by stating the Uhaul truck I used had a 3 Mile per gallon rating (promised 12mpg on website) and using this claim to lie about drop-off fuel levels. I dropped your truck off on-site after refueling the truck to the promised level of 3/4 full. I was later charged with driving the truck an added 8 miles above my contract of 44 miles total, making a grand total of 52 miles driven. The drop-off site later stated in addition to my 8 mile charge (about $4 total) that those 52 miles left the tank at 1/4 fuel levels and that I neglected to refuel it. Charging me an amount that is now risking my ability to pay next months rent. Despite this being obvious levels of fraud (how does a truck go through half a 31 gallon tank, 15 gallons of fuel, from a 3/4 fuel gauge to 1/4, in a total of 52 miles driven?) It doesnt taken a math major to understand what is going on here. Yet unfortunately I was advised by your customer service that it is "on me" to work out my dispute with the drop-off site using your name for fraud. It's been over 24 hours and I am still waiting for the drop-off site to call me. This has not made my move very pleasant, convenient, or easy and I will likely have to go to court for something easily avoidable had Uhaul instilled a policy that allowed I agreeably sign a receipt after drop-off. It's this negligence that has me thinking Uhaul is in on the scam. Never again.

EVAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZHENYU Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIO F. 
Évaluation :
5

Excellent customer service

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page