Make things easier to check in from the lockbox when the office is closed long holding times on the phone for U-Haul and a big procedure to be able to finally get the code to get the key to the truck. Wasted more than an hour to get it all accomplished, the return was a lot easier. I would not want to rent a U-Haul truck again unless the office is open and available depresses my paperwork instead of doing it all on my phone.
Ralph K
Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bethlehem, PA 18017
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
truck needed a battery to be charged and I had to wait for 90 minutes, then when I returned truck attendant was unfamiliar with submitting final billing and again I had to wait, ended up leaving - horrible experience from beginning to end
ISMAEL AThe truck did not have harnesses/belts to secure cargo. Providing these will ensure safe transport of cargo.
Daniel AThe exterior of the truck looked good, the interior floors were dirty from muddy shoes. It was a rainy day, so I am sure that played into the dirty floors.
James LWaited over an hour to get out truck. We pulled into the parking lot and found the truck, we were supposed to be able to pick it up with just the app. For some reason someone signed us up for hand delivery of the keys, but the establishment was closed and therefore could not do that. So we then had to wait on the telephone with uhaul support for about 45mins to an hour before we could use the truck. It took us 3 phone calls before we could actually resolve the issue due to being hung up on 2 times. Both of those times we were told we would get follow up info then did not. We finally got connected with Kaleb he was amazing, he got our issue solved in about 15mins and we were on our way.
Nicholas H