I don't want my dissatisfaction to be directed to the location in any way. My dissatisfaction is 100 % directed at Uhaul. I've been in contact with customer service twice and now I'm waiting to hear back in email form. My truck was not at the first location when I arrived. The first customer service person told me that I'm guaranteed to have a truck there's just no guarantee when or where and the second customer service person told me I'm only guaranteed my truck if I get a phone call from someone guaranteeing it. Regardless of the guarantee I didn't have a truck when I booked it and it put me an hour and a half behind schedule. I did reach out via email and I have received a response that my situation is being handled at some level above customer service.Rebecca B.
Moving Truck Rental in Bethlehem, PA at Budget Store & Lock Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bethlehem, PA 18017
(about 1/2 mile from Shanersville Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Bethlehem, PA 18017
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Before my arrival I already uploaded my information and prepaid to save time at pickup but the person was not familiar with getting paperwork done and could not find key for the truck. I was there for fifty minutes. My other complaint with the pickup was that I made the reservation over a month ago at a location by my residence and was moved to one over 16 miles from my house.Louis A.
This UHAUL truck has an intermittent failure of the tire pressure sensor in the Left-rear wheel.GERALD S.
Not rip me off for a cleaning after I spent allot of time to clean the truck !jonathan W.
Very friendly agent, we made a lot of jokes and laughed quite a bit. Easy signing and easy access location. I had booked the truck a month or more in advance so no problem getting exactly what I wanted. Additionally, the truck was much more comfortable to drive than previous rental I had done years earlier.Ward F.
Why bother having an 800 number if you don't properly staff it. So, no, I would not recommend you.gary R.
I rented only for 10 hours but charged for 3 daysvilas S.
a tad more lighting in pickup area. Otherwise, you guys embrace technology in the best way.Reinaldo R.
Even though I went through the trouble of setting up my uhaul rental online the site had no idea I was coming and my confirmation# ment nothing. Luckily there was a van on site and it was available. I have a 20' reserved for the 16th and I hope it's ready.ALEX C.
The service was excellent. Very friendly and courteous.JULIO L.
I only recommend if Sandra is working there. She is the manager, and she's very helpful and friendly. If there is a funny looking little man behind the counter, I suggest you turn around a leave.Matthew B.
This location was far from prepared for us to arrive for our reservation. It took an extremely long time to process the reservation and they then charged us for insurance I had denied on my online reservation that they were never able to retrieve. I have requested the charge for the insurance be refunded and I filed a complaint with the customer service number.Katrina W.
Even though there was some confusion when we received our confirmation call the woman at budget was wonderful! All went wellSUE M.
Very efficient and easyTIMOTHY K.
Sandra was very helpful! Great customer serviceJazmin R.
All gooddon D.
Quick and easy. Very courteous and helpful.Ray H.
there were no issues so, nothing that i can think ofHector R.
We had an excellent rental experience. Speedy and easy check-in and check-out. I had read so many negative comments regarding customer service at this location, I was expecting a horror show, but the lady behind the counter couldn't have been nicer or more helpful. I would definitely recommend this location.Kurt W.
I don't want to hear employee issues when I just want to rent a vehicle. Ultimately the employee took car of my request but I have could of done without all the drama.TODD Q.
I did order moving blankets but they were not thereSam V.
I've been to this location twice and it's always been a great experience.Robert S.
Nothing. Excellent overall experience!David S.
Associate was very nice, however I'm glad I arrived early due to they equipment used for running credit cards malfunctioning causing a 40 minute delay. Associate couldn't be nicer, however the wait and struggle was horrendous. The vehicle was clean and had no issues when I finally received it.Linda R.
rented van, handles well on road, mat helped to stop any shift of cargo, clean van, side door and back well designed for loading, rental representative professional and attentive to my rental need, clearly explained contract and processed paperwork efficiently, excellent customer skills Thank You!angelika S.