Customer Reviews for Budget Store & Locke
(U-Haul Neighborhood Dealer)

Évaluation :

3

After I called and told him that I was going to move out they stalked me for something that wasn't even mine and left it empty and clean and they accused me of not leaving it that way what kind of a storage unit Hawks you for months after you need the unit

Évaluation :

5

The staff was very friendly and professional.

Évaluation :

5

Robert was so helpful and friendly, and the unit was very clean and obviously well cared for. If we need storage in this area again, we will definitely choose Budget.

Évaluation :

1

Stop overcharging, not even consistent with charges, every day wass different

Évaluation :

5

Always problem putting on lock latch is hard to close notified management but never correctly fixed

Évaluation :

5

Good place and safe for your stuff and John the best staff

Évaluation :

5

The facility was clean the staff was great but the hours where bad and there is no way of getting in after hours Maybe you guys should install a gate pad instead of the key lock

Évaluation :

1

The staff was rude

Évaluation :

4

This was my first time renting UHaul, I reserved my cargo van at a location closest to my apartment. After a day, i got a confirmation that it has been rescheduled to another location. On the day of reservation, i went to the location and it was not open. I had to call the store and finally the store person came after 10 mins. After waiting for 20mins i was told that they dont have a cargo van, so i was sent to another location 5 miles from there. I was finally able to get the van. But i had to roam around for about an hour before i can get the van. I had a very bad experience with my 1st Uhaul rent.

Évaluation :

5

The young lady at the front desk was very friendly on the phone when I called and then in person when I picked the truck up. She answered all of my questions.

Évaluation :

3

Very helpful and accommodating...

Évaluation :

5

A little hard to get a bigger truck out of the gate.

Évaluation :

3

Customer service was excellent. No complaints, would use them again.

Évaluation :

3

I dropped the truck off after hours so, I do not really have naything to say about it. Except for it was not clear as to where to leave the truck.

Évaluation :

4

Staff was nice,also got uhaul from them.fast service would recommend them.

Évaluation :

1

HORRIBLE HORRIBLE HORRIBLE customer service! very disappointed! Still LOVE U HAUL but i will never ever use this location again and i wouldn't recommend this location to my worst enemy.

Évaluation :

2

I ordered blankets and apparently this place doesn't carry many, could only provide me with 6.

Évaluation :

3

The place was a good choice

Évaluation :

4

I reserved an appliance dolly which was not available at that location and I had to drive to another location to rent it. The lady was awesome and because of her excellent customer service I didn't mind the inconvenience.

Évaluation :

4

This location didn`t work for me because there is no access on Sundays. However the woman was very helpful in accommodating me at another location.

Évaluation :

5

thank you very much

Évaluation :

4

Ordered furniture covers but they didn't have them. Had to go to another location for them which was inconvenient

Évaluation :

1

The address in NOT where you drop off the van this needs to be rectified as it caused a lot of problems. The actual drop off was on Hanover Avenue. The person who received the van said yes it does cause a probem therefore why can't it be fixed.

Évaluation :

5

It delights me to highly praise both Ron Ravotti of West Wind Motors, Inc (Pittsburgh). and Sheila Morris, site manager, Budget Store & Lock (Allentown/Philadelphia). Such sincerity, care, courtesy and professionalism are quite striking in today's automated world. My cross-state move was (for me) tightly sandwiched with leaving for asia immediately after the move. Not only were rental pick-up and drop-off flawless and smooth, I have to tell you how they both so impressed me. At pick-up, Ron Ravotti showed and explained the 17-ft truck and car dolly, and added many helpful comments like, "This is a nice riding truck to drive and tow." I've never used either, so sharing his experience was welcomingly relaxing in the midst of moving a house. The strap ratchets to secure the car wheels to the dolly, while adequately operational, he felt should be better -- so he used his own mechanical supplies to improve them to what he had in mind. He kindly and expertly demonstrated attaching and detaching the car dolly to the truck, then loading and unloading procedures for the car, stressing safety and the Right Way the entire time. Excellent! (Natural teacher -- should be on YouTube!) After we attached the dolly, then loaded my car, he reviewed with me all important safety points, and then I was underway. The truck of this size was surprisingly easier than I had expected to drive. And, I have *never* towed anything before. Carefully and cautiously, loaded my contents, then turnpiked to destination. The last half hour of the drive was potentially dangerous weather. Severe wind gusts and very heavy thunderstorms had ambient freeway traffic down to 30-35mph, with several tractor-trailers pulled off to the berms. The fully loaded truck pulling my American sedan handled predictably with, thankfully, no surprises. At drop-off, which was also the storage location for my belongings, Sheila Morris was great: cheerful and warm, and always several steps ahead of what's next. After emptying the truck and while brooming the cabin and box, she checked out then signed off on the fuel level, etc., and told me everything is complete. I have to say, there is no possible way for my drop-off experience with her to be any simpler. Elegant! I know problems exist for any large company that deals with customer service. My move with U-Haul was reasonably priced, but this is totally eclipsed by the outstanding quality of these two human beings! I'm posting this to Yelp and telling all friends and family. Thank you, and kind regards, dr

Évaluation :

1

I had no Idea where to leave the vehicle as the location was closed and there were no instructions.

Évaluation :

5

I had excellent service and the manager was very caring.

Évaluation :

4

Drop-off did not include any staff interaction so this section is N/A overall. However, I would have appreciated clearer instructions posted outside the facility as to the drop-off procedure, as the phone associate did not explain the procedure beforehand.

Évaluation :

3

I returned the truck clean and they charged me a cleaning fee!! thats bullshit!!

Évaluation :

4

Friendly service. Decent area, and close by.

Évaluation :

4

make sure you have trucks available at each location