Évaluations des clients Bullocks Tire

I waited for two hours to get the keys of the truck. I spent 1 hour Before I Uhaul representative helped me on the phone. A different representative hang up on the phone call after I was waiting for 30 minutes.

stayed late for me to drop off

I was told to go to 2 different places for my equipment and they were not close to each other. I did not have this information until the day I went to pick up.

Nothing, the owners were - are very nice. First time there. Great place to do busy with, rent a U-Haul from. It is the people (Bill the son and his mom) that made the experience something special.

It was an auto and tire store. It was about what I expected. The store and location was just fine. However, the uhaul had a bit of damage to it such as a broken light on the back that if we hadn't noticed, we could have potentially been pulled over.

Very helpful and patient with answering my questions. Thank you!

We rented a car carrier and we were apprehensive about hooking the trailer to the truck but the folks came out and gave us a quick course and also made sure everything was working correctly. Bullocks is primarily a car service business so the folks have a lot of mechanical knowledge.

Got to site. Had paid online and downloaded info. When I got there they had none of the info, had to start all over again.

??

The trailer was brand new. The staff were excellent help. Thanks to all of you!

Very friendly and helpful staff. Limited selection, but it is my go-to store for my next project. The truck was like new, almost like it had never been driven.

Bill at bullocks was amazing, helpful, and very nice! I will recommend him and bullocks for truck rentals.

I was called by another U-haul location and was informed that I would have to pickup the equipment there after arguing with the person calling that that I scheduled the pick up at Bullocks not a location in Wilkes Barre (this location was 30 miles from my location) The person told me that I would have to call traffic and have it delivered to the proper location I said it was not my responsibility that it should be delivered to the scheduled location. after 3 hours I finally received a call that it would be delivered to the scheduled location

It was perfect for what we needed. The final price was a little higher than we expected but that was more our fault. It would be nice if there was a mile package option instead of a price per mile. Maybe even with a roll over option for repeat renters.

The fuel tank level indicated On my paperwork at pickup was not correct. There was actually more fuel in it than the documentation reflected. I did return it with returning the fuel to the correct level.

I felt that the service was excellent. Bill had me processed and hooked up to go as quickly as could be expected.

Excellent experience

Excellent service by the owner and his son. Great job in explaining everything to me prior to the rental.

Nothing workers were the best people to deal that y i will always use uhaul

Friendly, responsive staff, parking lot is small.

The Bullocks were great. Thanks

Send Mr. Bullock to customer service class.

Fast, easy and great service. Nice to deal with...

Quick in and out.

Great service, the truck was perfect.

Clearly excellent customer service Prompt accomodating professional and courteous

Excellent friendly service

Very professional and friendly staff.

When I asked how long I had the rental trailer for, the service associate told me that I had 3 days (three 24 hour periods) to return the trailer. The contract apparently stated that I had 2 days and 1 hour.

Nothing sdditional

Great customer service at Bullocks. Would definitely recommend.

Friendly, courteous, very accommodating. Will / would recommend to give them a try when needed. Note: Establishment is an auto place; staff seems knowledgeable in my observation of interacting with customers.

Update its location

Have the equipment in working order, mine was not. I was delayed over two hours because of repairs that had to be made before I could use the trailor.

Truck was over an hour late. Location never called me to notify me of lateness. Looking into refund for unconvience. Understand this is not the locations fault.

While Bullocks was great we had major problems with the center in Wilkes-Barre. Rose, the supervisor for coordination of equipment, was incredibly rude. Rose called less than 24 hours before pickup to tell me that the truck was not going to be a Bullocks for an 8:00am pickup, but rather 20 more minutes away for a 9:00am pickup. She showed no sympathy for the situation. She contradicted herself and even threatened to hang up on me when I pointed out her contradictions. I was told that Bullocks was unwilling to receive the truck for the other location. When we called Bullocks, they said they had expressed a willingness to do just that and then followed that through. If it wasn't for Bullock's customer service, I would not have been able to complete my move in time. I will never use U-Haul again due to Rose's unprofessional and inappropriate customer service and the pick-up policies of U-Haul.

Bullocks does not have a U-Haul "box" to drop off the keys after hours. Not a problem - just put a note up to drop the keys in the business' key drop - which is what we did. Called them this morning to follow up and they were very friendly.

bullocks is a great place, I just had to go back to see why it was not returned the day I dropped it off

no drop box for keys anywhere in sight. had to go out of my way the next day to drop off the keys.

When we dropped off the truck the Bullocks personnel took the keys and told us we were done and that we would receive a receipt email from U-Haul. We had to tell the personnel that we went a few miles over so that they would check the mileage and put in a charge accordingly. I assume the protocol was for the personnel to automatically check.

This was not where I originally reserved to pick up my truck which was aggravating. But Bill at this location was nice.

Only thing I can think of is have a quickcard of operating instruments/facts (how to adjust the mirrors comes to mind) or have staff point out.

No drop off box identified. I had to walk around the building to find a 'key drop off' for the auto mechanic garage bay. The phone had no answering machine message to instruct the customer what to do with the uhaul keys, etc.

The experience was totally satisfying. I have no complaints at all. The staff was extremely helpful. Overall a top class establishment.