Le client n'a pas laissé de commentaire.
Paul R.
Customer Reviews for Bus Barn of Texas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Darell M.No one was available at time location stated it was open for service. Phone number was to a personal phone and person that answered stated that we could unhitch the trailer ourselves if we wanted to leave it at this location because he wouldn't be in until later…we went ahead and I hired the trailer and sent a picture and message to the person with verification that we dropped off..very unprofessional
Casey A.Charged a cleaning fee for a few pieces of paper, ridiculous
Christopher S.It was a great and easy experience
ROLAND C.Jack was very friendly and helpful. Made sure to attach and inspect equiptment.
DAVID T.I'm not sure I would have made it in a normal car the water was so deep in the holes at the entrance and exit. The staff was great.
Keven C.The older man who helped me was nice enough but the office and outside location were horrible. The office was dirty, smelled of stale cigarettes, and littered with automobile parts and other random items. The location was filled with deep mud-filled potholes and extremely overgrown grass. My wife said that there was no way in hell she would feel safe renting from there alone.
Jason F.The car hauler I rented had 1st flat tire in 1st 2 hrs. Took it to uhaul. Took over 4 hrs for them to change tire. Woke up next morning to 2nd lat on different tire. Put air in it myself. Couple hrs later same tire flat. Took hauler back day early. Because didn't want to chance another problem. Tried to calluhaul totalk to someone about experience, was on hold twice tfor more than hr. Was told to go to live chat for quicker service. Hold ime the was almost hr. Finally got someone was told they would call me back with solution. No call back. RENT UHAU AT YOUR OWN RISK
John W.very nice man
Richard N.Have a bigger uhaul sign.
Christopher S.They are super kind and help me to extend my rent with any inconvenience
CESAR H.It was not open when we arrived nor was the vehicle ready once someone showed up. The 2 dozen furniture pads were unavailable but he could not remove them from the order. He promised to do so when the vehicle was returned. That did not happen. The trucks air conditioner did not work.
Eric M.Maybe add more concrete to the area for parking
Kipchog G.Mr. Jack was amazing and super accommodating. Had everything I needed, even at the last minute.
La'Kisha H.The gentleman who helped me was very helpful and certious.
Richard H.This was a horrible experience. Our truck broke down mid move and we were left paying movers by the hour that couldn't move anything. Customer service was terrible and the man at the Bus Barn was the absolute worst most rude person I have been in contact with.
Cara O.No suggestions at this time. Thanks again for a great experience.
James S.Free trailer rental.....
PAUL ED S.Get rid of some of the potholes in the lot
James R.It was not easy to do the "drop off" on your website. It would not let me complete the information. Luckily, the manager onsite was able to complete the turn in the next morning. He was very kind and professional. I will recommend this location.
Monique R.The owner was very nice, and he stayed a little late so we could return the truck that afternoon. He submitted the paperwork that same day when he could easily have waited an extra day. He was very knowledgeable and personable.
Leslie M.Quick and friendly service.
RODRIGO S.Great service and location. Quick check in and truck was ready to go.
SANDRA S.Fix road into facility. Potholes.
ROBERT L.Owner was real good and understood our need for rental and worked overtime for us to pick up and drop off.
Ramesh B.It was great to deal directly with Jack, the owner. The facility isn't big and fancy, but I prefer to support small companies and this one will get my return patronage.
TERRY B.Got charges added that I did not add online. Was charged for insurance when I did not choose it. Used the trailer for two days and I was charged for three. I had to air up the tires when I got the trailer home.
Darell M.Good experience
JOHNNY M.The trailer rode very loose the part that connects was very warn
WILLIAM W.Great service
JOSHUA T.Jack, the owner, provided high quality service.
DANIEL G.Quick and easy pickup and return.
PETER A.OK location for a drop, but not U-Haul focused and a little rustic.
Edward K.We dropped the trailer off to this yard and the owner does check the trailer. We get a call the next day saying we didn't leave the moving blankets in the trailer. I have 3 witnesses to the blankets being left in the trailer. The owner charged us $36 because he didn't do his job when we left the trailer
KATHERINE M.Remain in business
RONALD S.Quick, easy, and great customer service. Will definitely rent from this location again.
MANUEL P.great customer service
TINA T.Muddy dirt road. Pot holes not good for vehicles. Not a nice location but big area. Good service.
Merwyn O.Weird location…like a school bus junkyard. The best part was the nice man who ran it. He was awesome and I was out of there in a flash. He was very fast and helpful!!
Hettie F.Customer service was excellent, so helpful. I just wanted to say thank you for all the help.
NICHOLAS C.Was never told I had to check in on the app when I dropped the vehicle off, even if it was in writing he should have reintegrated this. I I opted for online check in when I got there and he still made me Come inside and check in… the place is a dump inside and out
JENNA H.Don't be fooled by the location!! Mr. Hays was very helpful, knowledgeable and friendly. Equipment in great shape and ready to go on time. Would definitely use again and recommend to anyone!
RHONDA S.