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Narlyn Llamas
Customer Reviews for Buxbear Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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With a BIG storm on the way, we needed a covered truck at the last minute. Bux Bear Storage had just what we needed. Cintia went out of her way to make sure we were taken care of with a clean, reliable box truck. Everything was so easy. It really took the headache out of moving and we could not be happier. Definitely recommend giving them a try! Andrew in West Roseville
Andrew ArneyApp didn't work on three phones... Both Apple and android.
James BorgesStaff was very attentive and personable. They were especially helpful and made the experience easy and pleasant. Thanks for the great work!!!
Timothy WhalenMy first time renting a truck with you guys and everything went smooth except check in. I was delayed about 40 min having to go back home to get my passport. It said to go to the location to check in for pick up and then it had me do more verification stuff which cut into my time. The 3 hours I requested did not reset to the time I checked in, and was still telling me I needed to return the truck at 11 instead of 1140, 3 hours after I was actually able to check in and get the key.
Kevin ThweattClean trucks available and easy rental process.
KEVIN HODELVery friendly and professional staff.
CRAIG GOOCHMerci
William HaasNothing. Excellent customer service 👏
Roland BellWe had to wait 20 mins for our truck .The truck was in poor condition and the steering was loose.
Colleen FeasterI got charged a $25 cleaning fee and there was nothing left in the truck I drove under 10 miles and got charged $39 for gas There was supposed to be a dolly in the truck and there wasn't. I had to go back and get one.
tiffany CordreyThe vehicle engine was rather noisy
CAMILLUS UDOFFIAExcellent customer service and convenient location
Gurdeep SandharThe truck wasn't ready on time about 30-45 minutes after scheduled pick up , but I don't believe that was the representatives fault. I didn't appreciate that I had to put gas in the truck right away since it was literally on empty but I love the location .. And overall a good experience..
Robert MaughanThe location was great and convenient. The lady running was location who's name I forget was very helpful and extremely friendly. She answered all my questions and even gave me some great tips. I would highly recommend this uhaul location to friends and family.
Kyle ThompsonAwesome customer service. The manager was great very friendly. I would definitely recommend this location to everyone.
Nicolas SanchezCintia. was great and very accommodating.
BRETT LANEI failed to notice my movers left five plastic colored paper clips and one white paper on the floor of the truck. The attendant appeared livid. I explained my knees were too bad to climb into the truck and pick up the paper clips and sheet of paper. I wish I had thought to pull down the ramp and I could have hobbled up there. Didn't think of it at the time. Without telling me, the attendant charged my credit card a $25 cleaning fee. I found out when I reviewed my e-mailed credit card receipt. Anyway, lesson learned on this one. This place looks for ways to charge extra. Will never recommend it to anyone.
Cathleen SahlmanApp is clunky. Slow to upload pictures, even if you have full signal or in wifi.
Lawrence Harris Lawrence HarrisStore manager was excellent
sal salPlease remove the fuel charge on my receipt. The fuel indicator was close to full tank when I returned the truck.
Taiwo AkandeFrustrated with the mobile check in. Code didn't work on lock, had to delay my moving plans until office opened the next morning and was further delayed waiting for the Uhaul representative to come and remove the key/lock.
Nick YazbecGreat Customer Service!
Barbara ArmstrongVery close to the place I moved my things to.
Alfonso DabuGreat service and easy pickup and. Drop off. Staff is very friendly and helpful.
Robert Mayermobile checkin did nobly work. had to go inside the site
Hamish ChandolaThe truck was very dirty and I had to clean the windshield. the truck got 8 miles to the gallon and drifted to the right.
Mark KnasklSuper friendly and went out of his way to help me. The cleanest and nicest facility I have seen.
Aaron YoungTruck we picked up was a 15 ft truck vs the 10ft truck we ordered. We threw away many items to fit a move in a 10ft van. I would have appreciated a call to let us know what we would were being upgrade and into a 15ft van. Gas difference was significantly higher then I had budget but because of the truck difference. I was not expecting the truck to be spotless but I would at least expect the truck to be safe to look outside the windshield. I received the van with a large amounts of bugs on the windshield. I had to pullover at the first gas station to clean myself. It's disappointing when you spend this much money and receive a product in this condition.
Sergio RomeroI need someone to email me or call me back regarding the gas surcharge.
Munit SachdevaI was wrongly charged for the fuel, as I returned it with the exact same amount as I had received it with.
Sukhpal BhullarGreat service.
Peter Tiedemann