Customer Reviews for C Mart
(U-Haul Neighborhood Dealer)

Évaluation :

5

Such nice people to deal with. They made the experience wonderful and easy. I would go back and use them anytime!

Évaluation :

1

While pick up of the truck in Humble, TX was simple with no issues, drop off in Austin, TX did not go smoothly at all. The only employee at this C-store location spoke little if any English, and the manager that I spoke with on the phone said to leave the truck (no other U-Haul trucks or trailers at the store) and he would handle the turn-in the following morning. But could not give me anything showing I returned the truck satisfactorily that day. Gave me the name and phone number of someone to call that would handle the turn-in of the truck, but that person refused. I let the manager know this, and he suggested I call another location in Austin. I called that location and was told they would not accept the truck because they had too many of those trucks already in their inventory. I had to call the main U-Haul number and was told to use the mobile app for the return. This finally worked. Frustrating after a long day of moving and unloading!

Évaluation :

3

The app didn't work. I had to go into the location. Asked for a 2nd phone number. When I reserved it didn't insist on that. And I only have one phone number.

Évaluation :

3

Again, gross and dirty

Évaluation :

2

Overall gross experience.

Évaluation :

5

App would not load

Évaluation :

1

The third part moving company that was recommended damaged my furniture and didnt complete the work. I disputed there portion of pay with my credit card. The truck was perfect. The moving company should not be recommended for anyone thats how unprofessional these people were

Évaluation :

5

Make the app work faster. Sllmost gave up on it

Évaluation :

1

Why charge my double fee？with 5 hours , before only 55 dollars

Évaluation :

3

Just that they had no idea of what I needed to get keys waited for an hour to get keys because they didn’t know how

Évaluation :

2

It was a bit confusing turning in the vehicle. I received no paperwork confirming mileage at pickup. And so when I turned it in with another person in charge, being concerned about my total was a bit futile. This was the first time I'd rented from a site that was not a dedicated U-Haul establishment.

Évaluation :

1

The agent at the store, barely spoke english, He never wrote the miles down or inspected the van before I took off, it was dirty inside, I came back and to dropped it off he did not inspect it just asked what was the mileage. He was doing everything on his cell phone, the agent wouldnt really look at me and just said ok you done and shu me away like you do a fly very rude, I will never do business at that location and I need someone to call me 512-289-8013

Évaluation :

2

Someone had peed in the truck and they didn't clean it before I got it

Évaluation :

1

Truck smelled like urine and was filthy, also they didn’t check the truck in until 3 days later and had uhaul calling ME to find out where the truck was!!!! Gm was supposed to call me back and never did

Évaluation :

3

I had to go inside to pick up my dolly. The app experience was trash.

Évaluation :

3

This is not towards the location but if you see Uhaul RUN FAR AWAY, check your bill, pay close attention to fine print, don’t use the portal, be ready to be blamed for all the things that go wrong, AND DONT CHANGE YOUR RESERVATION.

Évaluation :

2

The credit card machine want working correctly.

Évaluation :

5

It was fast and easy and the employee was very helpful.

Évaluation :

2

First of the phone is never answered and goes to a voicemail that is not set up. I had some questions and had to drive all the way back to the location. Also the younger guy that helped me the first time was very helpful and Polite. The older guy was very rude and not helpful.

Évaluation :

5

Fast and efficient rental

Évaluation :

5

Everything was great. Thanks for all your help!

Évaluation :

1

I did the 24/7 online check in. When I stared up the truck after complete the process one of the tires was so low in air the dash earring was on. The location where the truck was had no air. I drone to the three closest gas stations trying to fill the tire and was unable to. I tried to call but the message it was an hour wait to talk to someone and I was on a schedule trying to pick up a very expensive freight package at the airport. Okay dropped the truck back off and checked it noting that due the tire not being properly inflated i was unable to the job I rented the truck for and wanted my money back as I only had the truck 45 minutes max and drive maybe 4 miles(I had estimated 50). En I finally communicated with someone via email they were dismissive and implied I did something wrong. I will never use Uhaul again for anything. Too many options out there to put up with this!!

Évaluation :

5

Quick and convenient

Évaluation :

1

Terrible Service! I went in to try and rent a truck on their lot and they said I had to use the on-line site. Then I spent 20 mins getting on the on-line site and making the reservation myself with zero help from them. What kind of customer service is that? Then I had to check it in myself on-line and of course I had to do everything myself again which took 20-30 minutes. This is terrible service in order to put everything on the customer and cut your own costs. I will try from now on to rent anywhere but Uhaul.

Évaluation :

5

Everything was simple and easy the whole process can be done from a smartphone

Évaluation :

5

I had trouble using the online reservation process. I entered an email and password and appeared to have an account, but when I got to the location, I couldn't sign in on my phone. It would not recognize my password. The attendant helped me and the reservation process was still easier than if I hadn't entered everything online, but if the store had been closed, I wouldn't have been able to get into the truck.

Évaluation :

5

Excellent experience at this rental location!

Évaluation :

3

I paid for moving pads, but did not check to make sure they were there before I left. They weren't. Did not have time to go back. When I returned the truck, I told the guy they weren't there. He said he would refund the extra $10 paid for them. So far, that has not happened. Pretty easy online process to get the truck, however, and the pick up location is good/convenient. It's amazing though how a $19,95 (advertised) truck ends up costing $80. Sigh.

Évaluation :

4

Easy, neighborhood location, well located. Excellent customer service at the drop off. The owner is young and customer focused.

Évaluation :

1

Guy working the counter in the morning did not know how to use anything with the uhaul. I had to rent one for my friend because he was lost with the system. When I ordered it through my app and went to get the keys he told me to stand on the side of the register then he left to walk around the store. When he came back he started checking people out ( this uhaul was inside a gas station). I did all his work through the app and just needed to go inside to get the keys. My friend reserved the truck for pick up at 7am we didn't leave uhaul till after 9am. I rent a lot of U-Hauls over the country and this was by far the worst location

Évaluation :

5

Make sure the vehicle is checked for equipment rented.

Évaluation :

3

Drop the truck off the same day I rented it. When I dropped it off I was told their system was down, so they would complete the return later. Two days later I'm charged for an extra rental day.

Évaluation :

3

Your employees in teh field are always polite, helpful. and a pleasure to work with. However, you website is unintuitive, and your app is even worse.

Évaluation :

3

The lack of variety meant I ended up with a fridge that could not sit upright in the truck - had to be laid flat and caused me to make multiple trips (3 trips total) and cost me more money.

Évaluation :

1

The experience was the worst I’ve ever had with U-Haul. Unprofessional, rude, untrained, and just overall horrendous.

Évaluation :

1

The uhual "facility" was a gas station and we stood outside for 20 minutes at least with no option to "pickup my truck" as the directions were telling me to do. The gentleman inside made us wait while he helped other customers check out for their gas station supplies. We lost almost an hour of time from the entire wait.

Évaluation :

4

It is good and easy. But it requires me to return the uhaul to the same location. I assume that I can drop at some other locations.

Évaluation :

5

This place exelente service

Évaluation :

3

Was a convenience store, took long to check out and could not communicate very hood with the employee

Évaluation :

1

This place was disgusting and the staff was horrible. I am shocked uhaul lets a gas station rent uhauls. It was an awful experience and afyer using uhaul 20+ times in my life I will never again. This place should not be allowed to rent ihauls

Évaluation :

4

Van was dirty... needed trash cleaned out of it and cargo area swept.

Évaluation :

5

Excellent service, very convenient!

Évaluation :

2

The store clerk didn't seem to know how to run the uhaul system. He required three phone numbers, but gave no reason for needing that amount. He didn't know which of the dollies was the "furniture dolly" which I had ordered, and he didn't have the mattress bag I had already purchased. Guess I'm just out that money. When we asked which vehicle was our's, he said, "Don't know. Look at key." I requested pickup at a uhaul facility and was instead sent to a gas station. It took nearly an hour to do the pickup, because the clerk kept stopping to checkout the actual gas station customers

Évaluation :

5

Excellent customer service and professionalism with the most informative staff. Thanks for your service

Évaluation :

2

1. Employees don't know the features of the various trucks (for example, which ones have ramps) 2. The truck rear door would not open and close making it very difficult to load and unload

Évaluation :

3

Clean the windshields!!! Overall UHaul locations stink at cleaning windshields. Don't you realize that this can lead to wrecks?

Évaluation :

2

The oil lampe came up when I first started the engine and the tank was supposed to be full, but it was not completely full

Évaluation :

3

The attendant seemed a little confused about equipment and operations,but we pulled it all together in the end.

Évaluation :

5

Had an awful experience trying to get into the truck. The server was down for both the app and the application inside the store. Had to wait in the parking lot literally over an hour and a half. Then finally the U-Haul server started working. This was after countless attempts and phone calls to U-Haul customer service.

Évaluation :

1

Better customer service. The person at the location was lazy. Rather then go outside and check the gas and Milage when I returned the Uhaul he wanted me to go out side and take a picture of it.

Évaluation :

2

vehicle was very dirty , I had to clean the windows myself . the fuel tank was below 1/2 mark was recorded as above . the attenddant was too busy to go around the vehicle , just gave me the receipt as said it was ready. sent me to the wrong return center (1700 hwy 75 sherman) they sent me to the Lamar site.

Évaluation :

3

Busy behind the counter of this business. Had to take pictures of the gas and mileage. Better if i knew this up front.

Évaluation :

3

I had made my reservations to pick up at a Uhaul facility. The system changed it to a convenience store. Not what I wanted nor what I expected. The man helping me was nice and the truck was ready. But it did not give me the opportunity to purchase smaller boxes and other packing items that I thought I would have the chance to do as I was coming straight from the airport to get the moving truck.