Terrible Service! I went in to try and rent a truck on their lot and they said I had to use the on-line site. Then I spent 20 mins getting on the on-line site and making the reservation myself with zero help from them. What kind of customer service is that? Then I had to check it in myself on-line and of course I had to do everything myself again which took 20-30 minutes. This is terrible service in order to put everything on the customer and cut your own costs. I will try from now on to rent anywhere but Uhaul.Jeffrey D.
Trailer Rental & Towing in Austin, TX at C Mart
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Austin, TX 78731
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Everything was simple and easy the whole process can be done from a smartphoneJenny P.
I had trouble using the online reservation process. I entered an email and password and appeared to have an account, but when I got to the location, I couldn't sign in on my phone. It would not recognize my password. The attendant helped me and the reservation process was still easier than if I hadn't entered everything online, but if the store had been closed, I wouldn't have been able to get into the truck.Patricia R.
Excellent experience at this rental location!Jason S.
I paid for moving pads, but did not check to make sure they were there before I left. They weren't. Did not have time to go back. When I returned the truck, I told the guy they weren't there. He said he would refund the extra $10 paid for them. So far, that has not happened. Pretty easy online process to get the truck, however, and the pick up location is good/convenient. It's amazing though how a $19.95 (advertised) truck ends up costing $80. Sigh.Sharron A.
Easy, neighborhood location, well located. Excellent customer service at the drop off. The owner is young and customer focused.Anand K.
Guy working the counter in the morning did not know how to use anything with the uhaul. I had to rent one for my friend because he was lost with the system. When I ordered it through my app and went to get the keys he told me to stand on the side of the register then he left to walk around the store. When he came back he started checking people out ( this uhaul was inside a gas station). I did all his work through the app and just needed to go inside to get the keys. My friend reserved the truck for pick up at 7am we didn't leave uhaul till after 9am. I rent a lot of U-Hauls over the country and this was by far the worst locationJeremy D.
Make sure the vehicle is checked for equipment rented.Sarah E.
Drop the truck off the same day I rented it. When I dropped it off I was told their system was down, so they would complete the return later. Two days later I'm charged for an extra rental day.Shelia P.
Your employees in teh field are always polite, helpful. and a pleasure to work with. However, you website is unintuitive, and your app is even worse.DEREK J.
The lack of variety meant I ended up with a fridge that could not sit upright in the truck - had to be laid flat and caused me to make multiple trips (3 trips total) and cost me more money.Afshan K.
The experience was the worst I've ever had with U-Haul. Unprofessional, rude, untrained, and just overall horrendous.Adolfo L.
The uhual "facility" was a gas station and we stood outside for 20 minutes at least with no option to "pickup my truck" as the directions were telling me to do. The gentleman inside made us wait while he helped other customers check out for their gas station supplies. We lost almost an hour of time from the entire wait.Danielle A.
It is good and easy. But it requires me to return the uhaul to the same location. I assume that I can drop at some other locations.Wei S.
This place exelente serviceSantos R.
Was a convenience store, took long to check out and could not communicate very hood with the employeeWilliam W.
This place was disgusting and the staff was horrible. I am shocked uhaul lets a gas station rent uhauls. It was an awful experience and afyer using uhaul 20+ times in my life I will never again. This place should not be allowed to rent ihaulsMia D.
Van was dirty... needed trash cleaned out of it and cargo area swept.Richard H.
Excellent service, very convenient!Jill Z.
The store clerk didn't seem to know how to run the uhaul system. He required three phone numbers, but gave no reason for needing that amount. He didn't know which of the dollies was the "furniture dolly" which I had ordered, and he didn't have the mattress bag I had already purchased. Guess I'm just out that money. When we asked which vehicle was our's, he said, "Don't know. Look at key." I requested pickup at a uhaul facility and was instead sent to a gas station. It took nearly an hour to do the pickup, because the clerk kept stopping to checkout the actual gas station customersDiane A.
Excellent customer service and professionalism with the most informative staff. Thanks for your serviceRudy R.
1. Employees don't know the features of the various trucks (for example, which ones have ramps) 2. The truck rear door would not open and close making it very difficult to load and unloadJane W.
Clean the windshields!!! Overall UHaul locations stink at cleaning windshields. Don't you realize that this can lead to wrecks?Lou M.
The oil lampe came up when I first started the engine and the tank was supposed to be full, but it was not completely fullSabine W.
The attendant seemed a little confused about equipment and operations,but we pulled it all together in the end.Kathryn D.