Customer Reviews for Calcutta Ace Hardware
(U-Haul Neighborhood Dealer)

Évaluation :

1

Treat them fairly . And make sure u don't rip anyone else off ,

Évaluation :

5

This specific Uhaul truck's ramp would not pull out the entire way making it impossible to "lift and hook" the ramp into the ramp slots making the ramp and truck floor flush. We were moving very heavy pianos on dolly's and this 2" step up made it even more difficult. Other than this all good.

Évaluation :

4

Only problem I had they said the truck was full to fill it back up. I only use 16 miles but it took $18 and six or 7 gallons to fill the truck back up so evidently it wasn't full as as when I filled it up.

Évaluation :

4

No dollie had to drive clear back

Évaluation :

3

The staff was very nice, but didn't really know how to input data into their computer. It caused some confusion from U-Haul. Training is definitely warranted.

Évaluation :

3

The truck was squeaky with the breaks but it’s okay because the lady at the store was very nice and made sure she called u-haul back to get me another truck because the one i was supposed to get had cockroaches.

Évaluation :

4

Your check in process and out sucks it shouldn't take so long and the website is horrible

Évaluation :

3

Have the employees check the rentals before sending out for a customer. The rental I choose had a big gash in the tire. I was given a different unit that was drivable but the transmission light was on, the roll handle for the window was broken. The vehicle was sticky dirty inside. Maybe it's time to put that vehicle out of service before letting people use them.

Évaluation :

3

To be honest I was a little bit pissed off. I brought the trailer back early and because the U-Haul portion of the store closed at 6 I brought the trailer back first thing Saturday morning and was charged for the whole day Saturday. I don't think that was right and I will never rent a trailer from U-Haul again. And I use trailers quite a bit. I would reconsider to use U-Haul if they would make this right. Any more questions feel free to call

Évaluation :

5

Everything went fine. Easy pick up and drop off. No problems or complaints.

Évaluation :

2

Tire light on in truck indicating a problem which stayed on entire trip. Nerve wracking. Also over an hour to get the truck which was reserved days prior

Évaluation :

5

Very friendly and helpful lady who new her stuff she was also very polite and kind.

Évaluation :

5

The location was very good, but had issues & delays with returning the truck, due to issues with U-Haul system & return process, that held me up an extra 10-15 min.

Évaluation :

4

Everything was fine a few issues with the truck, but nothing real bad so I would recommend this

Évaluation :

5

I had a problem with the beginning mileage. I took a picture of the odometer before I started, but it turned out different from what was reported in the computer. I had taken pictures of the before, middle and ending mileages, and the people at the desk were very accommodating and fixed the charge to make it correct. I appreciated their help and professionalism.

Évaluation :

5

Awesome and friendly staff. Very helpful!

Évaluation :

3

Make sure the trucks are aligned better, also there were no furniture blankets in the truck to use. I had to use my own personal blankets. The truck bed was not cleaned out, there were leaves and dirt from the previous user who didn't sweep it out after they used it. The cab was nice and clean and smelled good.

Évaluation :

5

No improvement necessary. It was fast and easy to rent a truck.

Évaluation :

5

I would like to purchase a car hauler it was great

Évaluation :

2

I was supposed to pick up the truck at 1:30 on 5-27 I changed it to 2:00, when I got to the location there was no truck available for me. This reservation was made on 5-25. I finally received the truck at 5:20, It was dirty, the doors didnt close right worse reservation of my life.

Évaluation :

5

When I rented the truck a dashboard light was on, that appeared to be an airbag warning light. I noted it when returning truck, and hopefully it will be addressed before the next rental. Also was a furniture dolly left in the back of the truck in the attic area. Assume it was from previous renter, but nowhere to leave comment when returning truck after hours.

Évaluation :

5

Friendly service and easy pickup and dropped off. Thank you!!

Évaluation :

1

No. We did not have the utility dolly I rented in the truck, the lock box was not on the truck, we didn't know where it was, here it was on front of store building, then the lock wouldn't unlock, we had to wait till the store open to get my truck !!! I paid for all this and this location is not doing their job at all, I went n the store they acted like It was a big deal!,, not a good experience at all.

Évaluation :

1

Original truck rented was full of furniture. I had to go back and get a manager to get a replacement truck wasting my time

Évaluation :

4

The truck share online process is cumbersome and difficult to navigate.

Évaluation :

3

when i rented the truck i was charged for the truck & pre-charged for 20 miles, the truck had a half a tank of gas, i took a picture of the gas gauge. and milage. When i returned it the truck had a half a tank of gas the girl argued with me and i showed her the pictures i took, and she said i was going to be charged for the difference. and she charged me for a additional 10 miles, i only drove 10 miles and was charged for 30 miles

Évaluation :

3

I was charged more than I was quoted.

Évaluation :

5

No need for improvements the lady that helped me was excellent

Évaluation :

2

Improve your software. I them 30 minutes to check me out, finally had to call a representative to get the process completed. Also, don't know why I need 2 names and phone numbers. I could have given fake names and numbers if I wanted. Just more of a waste of my time. The person who came up with that idea is a real rocket scientist!

Évaluation :

5

Very clean.

Évaluation :

3

The truck was really dirty.

Évaluation :

5

Nice and friendly

Évaluation :

5

Give discounts for only using it less than 2 hours and get charged full price rented it twice this week and was charged full price both times

Évaluation :

5

I only used it 2 hours and charged full price that's crazy

Évaluation :

4

The truck was full of mud...on the console...garbage under the seat...the back was not swept out at all...very dirty....the service was fine...

Évaluation :

5

I had trouble at one location and had to go to another location and went to another. went to another and it went great.

Évaluation :

5

Very quick and seamless drop-off.

Évaluation :

2

Customer service was very poor. Still waiting for return confirmation over 12hrs later

Évaluation :

4

Better selection of trailers had to reserve a larger one than needed but was able to switch to a smaller low profile unit that was being returned as I arrived to pick up. Personnel we're helpful .

Évaluation :

5

fast check in and out

Évaluation :

4

The truck ran a little bit rough. Engine light was on we I got the truck

Évaluation :

4

Helpful as possible however 1st gentleman was not very computer or IPad trained. They had to call "traffic" & the whole drop off process took 45 minutes!

Évaluation :

5

I had a wonderful experience and U-Haul was high Dacian clean and easy to draw I am really having a nice location

Évaluation :

3

I ordered my rental truck approx 2 weeks before I moved. On the day I picked up the truck, I found out there were no dollys or furniture cloths available. That's not acceptable for UHAUL to drop the ball like that!

Évaluation :

4

More time and 19,95 as u advertise would be good

Évaluation :

1

If i could give them a minus 10 i would. First of all, All 4 tires in the trailer needed replaced but weren't. Husband didnt realize it until we had it loaded. Somrthing was wrong with the trailer from the beginning. I have rented multiple trailers from uhaul over the years and none made my vehicle feel the way that it did. In top of the fact that we get 400 miles to a tank dropped it down to 150-160. Husband thought maybe the break was staying engaged. Had a blow out took over 2 hours for someone to come fix it. The guy that came said all 4 tires needed replaced but he is only aloud to fix the one that blew out. He warned us about the tires and stated good luck getting there. Plus the trailers are to be inspected regularly this one had not been inspected since the 3rd week of February. Trailer was not cleaned out from previous time it was rented. I will never rent from uhaul again.

Évaluation :

5

S.O.

Évaluation :

1

Make sure the equipment is there and don’t charge customers for more days than they used.

Évaluation :

2

Make sure your vehicles are safe to use before renting them out.

Évaluation :

5

The problem I had was with Uhaul and not Ace. I reserved my truck online and the system apparently messed it up. The 2 employees that helped us were phenomenal and I appreciate the fact that they did everything they could do to fix uhaul's screw up. She even tried getting me a discount and uhaul told her "no, we don't do that". Thank you to the Ace employees! Uhaul…you need some work.

Évaluation :

4

To much paperwork

Évaluation :

5

I would suggest making sure fuel levels are adequate. The truck had less than a quarter of a tank of gas in it. We are local, so ok but perhaps next guy wouldn't be

Évaluation :

1

Training for employees on how to do the uhaul process. The man that helped us had no idea what he was doing. To reserve U-Haul took an hour.

Évaluation :

5

My only issue, and it's more with the UHaul scheduling & booking system, that I read many negative reviews about, actually happened to me. I scheduled a 20' truck, but it was not there and had not been returned. Luckily Calcutta ACE had 2 26' trucks that were not scheduled until the next day, and they substituted 1 of them instead, and considered it a free upgrade. I needed a truck & had driven a 26' previously, but it was actually a negative. The 26' took more time to pack for a local move, because more time had to be spent filling the larger then needed space, so contents didn't largely shift & cause damage. Plus the 26' truck is harder to handle, particularly with backing up & parking in tighter spaces. The house I was moving from has a fairly shorter driveway, & backing up was much harder, so as to not block half the street. Must have stiff penalties for returning trucks significantly late, which then creates a nightmare for most next scheduled renter!

Évaluation :

4

The u haul I rented and was given the keys for, was not present.I went to leave and could not find it. After a little investigation, they discovered it had been stolen during the night. They worked it out with another truck and I was on my way shortly afterward. They were very helpful and professional.

Évaluation :

3

Issue it was pricing and wanted to give me a truck that had no gas in it. I had to go to that location because they had none in New Castle Pa. Who wants to start moving at 11am ? The truck in new castle we wouldn't have been able to get it till at least 11am: I am hoping I never have to move again: