I filled out my license information three times, the photo scanning and picture taking was not working at the pickup location, I was guaranteed my truck at a location and was forced to drive twice as far (and pay more) because it suddenly was unavailable, and I calling customer support, it took 15 min of waiting and they hung up on me during the call. You can improve by not having a horrific UX, buggy software, and follow through with your guarantee claims.
EGIL Q
Customer Reviews for California Rose
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service was excellent. Thank you
Madlyn NThe owner and operator was not there on the day of my pick up and drop off. But she was really helpful and made the whole experience of picking up the van very easy. The equipment was great extremely clean. I would recommend this location.
Diane E