I specifically chose a drop-off location that was open until 5pm to make sure I could return in person when I made my reservation. The morning of the rental, after I already picked up my vehicle, I was told I had to change my location. The new location there was nobody in the office. There is no sign in front of the building. There is only a small sign on the bottom half of a glass door. Further, the entire parking lot had no cleared spots to park the vehicle from the snow storm. I had to drive over a snow bank between two other vehicles in a very tight parking space.
Louis D
California Rose
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Flanders, NJ 07836
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- 4,0 - Cote moyenne des clients
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Inform customers, at time of reservation, that location drop off and pickup may change at any time.
Barbara HLock boxes weren't as pictured, difficult to access. Truck had 1/8 tank and needed fueling earlier than expected. App kept crashing, had to use mobile site, support agent never responded. Pictures of truck weren't accurate. Whole experience was pretty difficult and stressful with lots of pain points. Not really impressed with the self service process...
Stephen KIsabella from the pick-up location delivered epic customer service! She called me the day before the pick-up and even provided her cellphone number should any issues arise as they’re closed on Saturdays. Would highly recommend this location to anyone who has a need.
Becky GThey were very helpful
Gary S