Customer Reviews for Camden Variety
(Concessionnaire U-Haul dans le voisinage)

426 évaluations

425 Camden Rd   Napanee, ON K7R1E9
(East of center St at Industrial)

(613) 354-6166

Location Hours

  • Lun - dim : 8h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(613) 354-6166

425 Camden Rd
Napanee, ON K7R1E9
(East of center St at Industrial)

Services dans cet établissement :

Location Hours

  • Lun - dim : 8h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It was all good. Thanks

Jim B. 
Évaluation :
4

Bit of a delay trying to return the vehicle. Not enough staff available to do the vehicle return and support their other customers

Cory F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

It's great location and very helpful.

Jitesh P. 
Évaluation :
5

The first drop off location Fox Fuels was not set up as a U Haul facility, we had to drive to Napanee to drop off the truck which cost us an extra 35,00 $ in additional kms and fuel. We should be refunded the additional cost. Camden Variety was absolutely great helping us return the truck. Request a response from U Haul!

Mike S. 
Évaluation :
4

Paperwork is a bit slow. A computer issue. Other than that all good

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

The young lady that set it all up was very efficient and very pleasant to deal with and when I took the Truck back again very on top of The procedure and very very pleasant to deal with she has excellent customer service skills and should Be recognized for her outstanding service I wish I could remember her name but she had bright orage coloured hair and it Truly makes her shine even more She is such a pleasure to deal with

Lisa B. 
Évaluation :
1

Pick up location was changed and incorrect. Had to travel to a different town to get the truck I had ordered.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen A. 
Évaluation :
5

I want to particularly commend the manager of the Napanee U-Haul outlet for his consideration and thoughtfulness. I will be needing to rent a truck again this coming May (we will be selling our cottage in the Kawarthas, and have twenty years' worth of stuff to move out of it). I look forward to dealing with the 77 Camden Road Napanee U-Haul outlet again.

Michael K. 
Évaluation :
5

Original booking was made at Uhaul location (All About Signs -U-Haul Neighborhood Dealer -444 Milligan Ln Napanee, ON K7R3Z3). Owner indicated that they would have trailer for me at requested date and time. Showed up at date and time and gave me some story that one wasn't delivered but I could drive to Kingston (50kms away) to get one. They did offer me a truck as a replacement but more $ and $/km charge additional. No apologies or anything. Ended up going down the street to Camden Variety and they had what I was looking for and immediately helped me out. Camden Variety = A+! All About Signs = F!

Tim F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mitchell R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harkanwal T. 
Évaluation :
5

I really needed this transaction to go smoothly, and it did!! Their store was great, too!!

Johnathan G. 
Évaluation :
1

The customer service was horrible, they were rude, didn't speak a word of English. Could not get a word in. Would not recommend this place to anyone not even rats.

THERESA-LYNNM W. 
Évaluation :
5

Amazing service would recommend to anyone who has to do the moving experience.

Margo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Great staff... Professional and helpful

Paul P. 
Évaluation :
4

Hello, The location personnel, Kayla I believe, was outstanding. The equipment I reserved was not complete however. I reserved and did all online check in only to arrive for my trailer and fridge cart and there was no cart at the site. This fridge cart was mandatory for my move that day and forced me to make a second stop at another site to get a cart. The area rep facilitated this, but it should not have happened. When equipment is just taken by another site, the customer suffers. Through my arranged pick up times for my equipment off at my destination and had to make alternate arrangements for a heavy off load. Joe

Joseph C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hanna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKJOHN R. 
Évaluation :
5

Camden Variety was great no problem one problem get a phone call from kingston traffic u-haul informing me my truck would not be available in Napanee for pickup would have to drive to kingston called owner in Napanee said truck would be there 2nd time this has happened ?? Don

Don F. 
Évaluation :
5

Great moving experience. Thanks

Donna T. 
Évaluation :
4

The quoted rate be the same as the rate charged when picking up equipment. Quoted 149,00 $ taxes in, on the day of rental just over 200,00 $. It's a piss off.

Ted C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
4

The reviews I had read weren't so good but my actual experience was excellent. The truck itself was clean and did the job very well.

Eric P. 
Évaluation :
5

I was recurved by a living kind lady that looked after checking the van out and she was very helpful and friendly. I highly recommend doing business. That you for helping during my move.

BRENNANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
2

Employee was not very friendly

Leeanne B. 
Évaluation :
1

Don't pretend that your computer isn't working when I return a vehicle. It always works when I am starting a rental. Go out to the truck with the customer and right down the mileage, leaving and returning, and give a receipt when requested. I don't appreciate having to ask three times to get a receipt.

Leslie S. 
Évaluation :
1

Too many issues to put into words. Very disappointed. Please contact me. 613 329 1980

Jamie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
3

Uhaul customers are treated as third rate customers. You will be forced to wait until every other store customer is served first. What happens when a new customer enters the store? They continue to serve them first. If you're considering this location, be prepared to wait.

Andrew S. 
Évaluation :
5

Excellent

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Excellent, friendly and competent service. No complaints at all. I would rent from this location again!

Serge D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN E. 
Évaluation :
5

Very prompt check in on return of the rental unit. Parking spots are great and the store is very well stocked. The store owner was very helpful and professional.

George W. 
Évaluation :
3

I am not happy with the service that I received. 1. Questions or need help? Call me. 613 354 6166 I called 12 times, starting at 7:38 a.m. to say that I would be late returning the van. No one ever answered the phone. 2. I was asked to estimate the # of kilometres that I would use. I guessed 200 The estimated cost of km plus 19,95 $ rental was 89,00 $ An extra 15,00 $ insurance was added to this for a total of 104,00 $ plus taxes and and environmental fee. Total 118,63 $. 3. I was 12 km over my estimation of km and I was 5 1/2 hours late returning the van. I expected to be charged an additional day at 19,95 $, an additional 15,00 $ for insurance, environmental fees, taxes and for the extra 12 km. 4. The estimate of 89,00 $ was for the 200 km. plus the rental of the van. If I went over the estimate, I would be charged an additional $.81 per km. 5. To simply double than 89,00 $ and then add on all the other costs, I find extremely annoying. A deal at 198,63 $? I think not. 6. And don't write on the contract that the customer will not be charged until the equipment is returned and the rental charges are calculated. It is illegal to make false claims. I was charged on the 18th when I rented the van and on the 19th when I returned it. I am not a happy customer.

hilary G. 
Évaluation :
3

Use only when not available other places. Very busy location with numerous other businesses.

Jim C. 
Évaluation :
4

Lady working was extremely nice and professional considering she was busy with other customers.

Sylvia C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
3

Workers were friendly, however very busy location and long wait. The equipment was not in good shape and had a very difficult time hooking it up. We had to finish the hook-up our-selves, as the worker left to go serve someone else.

Maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN N. 
Évaluation :
3

My experience with u haul itself was terrible, the store owner was great at Camden variety. I had a 26 foot truck booked for a month or so and then was told by u haul I had to pick up 45 min away from where I live which would be additional charges in km. Then I was told to call Toronto head office to arrange as there was no possibility of pick up in my location, after that I called Toronto location to see what I could book in Napanee, so she booked me a 20ft truck which was ok I guess, then the morning half hour before I was to pick up my U-Haul to start moving I get a call from Camden variety saying they don't have 20ft that they have a 15ft truck!!! Are u seriously kidding me right now, I have a 5 bedroom house to move like this is going to do, so then I was offered a tiny tiny trailer to go with u haul at a discount price, I understand it's out of the store owner hands but with u haul itself I'm very upset and disappointed with the service especially when you are here to make moving easier, well it only caused frustration and many times loading and moving when it could have been done with one trip with the original truck I reserved!!!! I certainly do not have anything positive to say about our experience.

Jennifer P. 
Évaluation :
2

Transmission slipping. Receipt does not show total amount paid. The dealer is running too many businesses out of one cashier. Convenience store,laundromat,video games rental and uhaul. Takes way too long to check in and check out.

Paul K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Quick and easy drop off

Cory H. 
Évaluation :
4

Chains on trailer were broke had to fix it myself so i could tow it legally.

Brad G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby W. 
Évaluation :
3

Rental pick up and drop off were good. The process of renting a truck was awful. Mixed messages. No confirmation email as the booking agent did not confirm the spelling of my Name. Assumed pick up and drop off preferences without asking Wait time to talk to someone - overall it took 4 hours - a total waste of time

Danny H. 
Évaluation :
5

I was pleased to have the truck I requested available on time and on the date I wanted.

STEPHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
5

he was very friendly helpful. good customer skills.

Jim G. 
Évaluation :
5

They were very helpful, friendly. Really nice people.. Thank you, will send anyone that needs a rental

Marion G. 
Évaluation :
5

Kim, at the rental location, was pleasant and helpful. Overall a good experience.

STEPHEN L. 
Évaluation :
1

I dripped off the rental Thursday afternoon and the location did not close off the rental until Saturday am. This is unacceptable.

Kirk D. 
Évaluation :
5

Great place to rent a trailer

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Excellent service by all !

William W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
4

This location is busy between rentals and regular customers but they dont skip over one customer for another. While helping another lady with her uhaul rental 2 customers put back their purchases and left. Good place overall but can get busy

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Z. 
Évaluation :
3

They need to be able to park equipment themselves

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
2

The staff was friendly, however due to other reasons I can't go above below average on stars to recommend. The van smelled something between a farm yard with an underlying smell of cat urine, and cigarette smoke. In a non-smoking vehicle. Tire was soft had to drive to a gas station and top it up because they don't gave an air hose at the rental store. Not very convenient. I was desperate or I would have refused the truck and payment.

Devona W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grzegorz M. 
Évaluation :
5

Great experience, look forward to using this service again

Spring Dawn Lea I. 
Évaluation :
5

Very accommodating, laid back and informative staff. Clean truck and equipment. U-Haul and this agent were the easiest part of the move.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Had to call to change drop off location as it was provided again 20km out of the way and not a local location in my town. The location I did end up dropping of to in my town was very helpful when the app wouldn't allow photo to be uploaded to complete the return. The agent at the location said not to worry about it and he would finish it for me. Great service.

Jake W. 
Évaluation :
3

We rented a 26' truck for Saturday. We received a confirmation number and made our plans To move accordingly. We later received a call saying there wasn't actually a truck and were offered a cube van instead. This wouldn't work for the amount we needed to move. We were then offered another truck that we couldn't pick up until 430pm on the day we planned to move and we had to drive 20 min to go pick it up. We had to change our move day to Sunday and as a result lost two of the people lined up to help us. Not particularly happy about this experience

sean B. 
Évaluation :
4

Payment was a little messed up. Not locations fault, but I said No to the trip insurance and everything else Uhaul tried to sell & they still had at check out. Owner of store removed. FYI speedometer is in Miles, not KM, as I had my bill figured out before I returned the truck to make sure it all added up.. Overall, 41,00 $ for a rental truck to move my parents was great...

Andy N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
3

At drop off, the staff were rude. The truck I received was not clean. It had snow inside the cab on the drivers seat and the windshield was extremely dirty on the inside.

Frederick P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
2

The staff had no idea how to cash me out. The price for the kms were all over the place. They gave me four or five different quotes and when I returned the cargo van I had to fight them to double check the price. The van was muddy but it is winter so that is forgiven. The windows were covered on frost and the van was still covered in snow. I had to brush it off myself. I am grateful for the use of the truck but the staff were not trained well enough of procedure. I was also not given all the information on taxes to expect and different price packages when I rented the van. It would have been nice to know that that the ¢ per km goes down after the first 100 km. I could have used that.

gabrielle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy L. 
Évaluation :
5

Great service and price. Thanks.

David Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke K. 
Évaluation :
3

The back door of the truck was wide open when leaving and the truck had a miss when it was cold. The staff took a half hour for us to get our truck and purchased items (bubble wrap). I will not recommend this location to others who book online. Departing after our trip was over took for ever as well. I guess the sale of lottery tickets are more important than U-Haul customers. I will not rent from this location again.

Frederick P. 
Évaluation :
5

I hated that i couldnt confirm location or time of truck. Moving can have timelines and be stressful. Not knowing when and where truck pick up was going to be made it more stressful. Very unhappy with that. Pick up location had great service.

dawn H. 
Évaluation :
3

We were being served by the same person who was working at the cash at the store and she kept going between us and other customers which prolonged the service quit a bit

Alain N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gilbert M. 
Non reviews have been submitted for this location.

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