Customer Reviews for Camden Variety
(U-Haul Neighborhood Dealer)

544 évaluations

425 Camden Rd   Napanee, ON K7R1E9
(East of center St at Industrial)

(613) 354-6166

Heures

  • Mon–Sun
    De 8 h am à 7 h pm

Services dans cet établissement :

Pour nous contacter

(613) 354-6166

425 Camden Rd
Napanee, ON K7R1E9
(East of center St at Industrial)

Services dans cet établissement :

Heures

  • Mon–Sun
    De 8 h am à 7 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph G. 
Évaluation :
3

not much, there is only one person on duty at this store, probably because they cannot find additional workers. Slowed the rental paperwork up significantly.

nancy B. 
Évaluation :
3

this location always seems to be very disorganized. Even when a truck has been booked on line this location still has to rebook a truck. Sometimes this can take up to an hour to do.

Richard W. 
Évaluation :
5

They were very helpfully and friendly!

Jamie E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Really happy with the folks at the location and the rental van and experience. Hope they also have a pickup truck for some of my smaller chores.

Doug C. 
Évaluation :
5

Man working at the Napanee location was very friendly, professional, and knowledgeable.

Jacob E. 
Évaluation :
3

Have more then one employee at the location when it's at a store. The guy did his best checking me out but also had to keep stopping to get others their lottery tickets and other things. They were polite and helpful it just takes so much longer.

MELISSAL L. 
Évaluation :
4

The clerk at Camden Variety had no knowledge about U Haul when I returned the truck. He was the only employee there. He had to phone someone for instructions. I found this odd, and unprofessional.

Doug T. 
Évaluation :
4

Aucun

Charlene R. 
Évaluation :
4

Nothing wrong with this location. I had a very poor experience with U Haul however. First, I showed up to the original confirmed pick up location only to find the truck was not there and after listening to 2 rude representatives who did not help me at all I was sent off to another location which put me and my helpers way behind schedule. There was no compensation for the mistake they made other than supplying me with a larger truck which was not necessary and burned more fuel costing me even more due to their mistake. Poor customer service from U Haul.. Nice woman at the Nappanee location and only 2 of 5 customer representatives I dealt with either over the phone or in person who was helpful.

Dave T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

Very good service.

Les J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryn C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Good service

Robert R. 
Évaluation :
5

Customer service was excellent even though they were so busy and I was a walk in. I would highly recommend to friends and family Thank you!

allison R. 
Évaluation :
5

Staff at the store has always been very helpful and patient.

Mike S. 
Évaluation :
5

Fix the AC

Wendy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
1

Service was very poor no one to answer the phone this woman is not experiencing in rental after returning the equipment had to wait 45 inutes to get my refund. Bill was made out my name was spelt incorrect.

shvid M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent L. 
Évaluation :
3

Need a UHaul sign for this location. I drive by it

charlene R. 
Évaluation :
1

Very poor staff support. I had problem with my rental pick up. The manager told me to call UHAL, so, no support from him. Spent hours there trying to solve a problem that could have been anticipated by them. Very poor service.

Rubens B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
3

Has to wait for someone to come and deal with UHaul as the person on duty did not know what to do. A big store with 1 employee dealing with many things.

Charles S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
4

Our booking, made over 2 wks in advance, was changed from an 8am pickup to a 3pm pick up. This was totally unacceptable & inconvenient for us. Then after not getting our truck until 7 hrs later then requested, we got calls from uhaul, when we hadn't even had the truck for 24 hrs, asking when the truck would be returned!! It was not due until 2pm the following day. We certainly did not appreciate being harassed to return the truck. We did, in fact, return the truck over 24hrs before it was due back. Very unhappy with uhaul booking

Guy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY H. 
Évaluation :
5

I got transporter to move a car when we hooked up licence plate was missing and other one they had was supposed to have wiring issue. I'm licenced mechanic and asked if I could try it see if simple issue. I hooked up no issues at all everything worked perfect sealer was excellent to deal with very custermer oriented will recommend this location to anyone

ROY H. 
Évaluation :
1

We waited 25 minutes for the service representative to show up to the store. Not happy we wasted time waiting!

Amy H. 
Évaluation :
5

Help for lifting tongue of trailer

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYDD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger L. 
Évaluation :
5

I really like the hydraulic jack to lift the tongue. My husband and I almost broke out backs lifting this in Sep 2021 - only to find out a jack exists!!!! Thank you napanee location :)

Cindy S. 
Évaluation :
3

Only complaint is that I had to wait 30 minutes in the store on someone to complete my paperwork. Owners live next door and had know one working for the uhaul portion of the store. Even after they were called to attend to me. However, trailer worked great and in excellent condition. No complications.

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana F. 
Évaluation :
1

It ended up costing way more than I was told it would be, they didn't explain the charges properly, couldn't understand them because of their accent.

Cliff M. 
Évaluation :
5

Service was awesome, the individuals I delt with were very professional, I would highly recommend this location and will for sure use it again. Merci

Darrell D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifton M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Ryan E. 
Évaluation :
3

Friendly and personable people, but the truck was very poorly maintained. Almost no shocks, engine felt sputtery. Was filled with summer washer fluid which was frozen rock solid. 5/10

Matthew P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Graham S. 
Évaluation :
1

Truck was buried in a snow bank, had to rock it out. Was dirty on the inside, filthy on the outside. Was covered in ice and snow, which I had to scrape off myself, and No scraper included with rental, according to franchise policy. The capper was when I started the vehicle, and got a warning code about low tire pressure in both front tires.informed management about the situation. His solution was to give me a looney to go get air myself!! When I refused to do his job for him he did finally take the truck for air, however the code remained on for the entire 700 km trip. Will never rent again from this franchise.

Greg M. 
Évaluation :
4

It went well, no complaints. The representatives were kind and courteous. Merci.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenn M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Have rented from Camden Rd. location in Napanee several times. Every rental has been perfect. Nice clean equipment, ready for me, with extremely helpful staff. Highly recommend renting here.

ernie P. 
Évaluation :
5

If U-haul could have more authority with customer service or line of authority could be more clear it would be really helpful to me.....sometimes lack of knowledge of who has proper authority leads me to being transferred from one call to another call toa third call to a fourth call to a fifth call ......

Awtar P. 
Évaluation :
5

spoke with person at this location about my experience in Oakland & was informed she is able to assist customers with the app & has proper wi fi She gave me a number to call the manager to let them know about my experience

scott L. 
Évaluation :
5

Excellent service.

Earnest P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc D. 
Évaluation :
5

This u haul was very courteous and meet all our needs thank you

WAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD E. 
Évaluation :
1

I believe I was charged twice for this rental: once when I pre-registered online and once again when they made me register a second time during pick-up. I told them I had already registered and paid online, but I was made to register and pay again. The rate they charged me in store was double what I paid for the online registration. When I got the trailer home to fill, I found it was littered with garbage that I had to clean out.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana H. 
Évaluation :
5

great service friendly staff

Lee J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

The customer service was excellent! He was very friendly as well as helpful, helping me to hook up the trailer to my vehicle. I would definitely return to this particular U-Haul Dealer even though I reside in Kingston.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Allan M. 
Évaluation :
5

This was the smoothest UHaul transaction imaginable! Truck was waiting for us, speedy transaction signing it out. Employee was efficient and friendly.

Paul M. 
Évaluation :
4

Just keep up the good work.

Keith O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelia H. 
Évaluation :
5

Nothing the owner were so polite and took care of our every needs. ❤️

WAYNE W. 
Évaluation :
1

Both people at both locations were not helpful and seemed uninterested in doing their jobs. I have never been more unsatisfied with a service than this. U-Haul made more problems than they solved for me and I'll be telling all my friends. Thanks for nothing.

JORDAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pranali P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy H. 
Évaluation :
3

Dropped off after close. No comment.

Shelby M. 
Évaluation :
3

When I ordered the U-Haul online I put in my Visa debit card as it asked me to. Then when I went to Camden variety to get the U-Haul they charged me $100, I then noticed that my account had been debited $49,95 also. So U-Haul owes me $49,95 please get back to me at Johnsherman1979@hotmail.com.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
5

I think mileage is to expensive. Where I live I'm 35 km away from where I need to go so it adds up fast.

Chris B. 
Évaluation :
5

Very friendly staff, both on pick up and return. Very efficient.

Ronald C. 
Évaluation :
5

Confirm the pick up for the truck for the day of rental befor the day of pick up.

Kenneth Cecil Ge L. 
Évaluation :
5

Don't leave renting to the last minute

Mark G. 
Évaluation :
5

Excellent

ROBERTG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garth S. 
Évaluation :
5

The passenger side mirror was not working and I did not realize it until I drove off and tried to move it. Other than that, the service was amazing. Perhaps the location did not know the mirror was not working as the last renter may not have said anything.

Ellen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

April W. 
Évaluation :
5

Keep up the good work/.

PETERCHARLES M. 
Évaluation :
4

The customer service rep in this store was very friendly and helpful. He managed to find a more suitable van for my rental purposes. A small improvement would be to have a U-Haul sign outside the store so people like me would not have entered into the wrong door.

fred C. 
Évaluation :
5

Great guys and services. Thanks.

xin Y. 
Évaluation :
5

My trucks brakes didn't seem to work properly and it was very difficult to stop . I did tell the person at the rental place . I didn't even complete my move and just brought the truck back

Katheline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D C. 
Évaluation :
5

All good. Excellent, easy to pick up and great service.

Olivier S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre L. 
Évaluation :
1

Going to the truck with the customer looking over the truck making sure it is acutally safe and not leaving customers stranded with an unsafe vehicle I was on hold for over an hour and you guys just hung up…

Dylan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTG C. 
Évaluation :
3

I was told I would be emailed the receipt for the van I rented but it never happened. I even called the business and was told that the owners would return my call, that also never happened. Still waiting on a call or a receipt for the rental. Maybe a little more customer service would help future customers.

Wendy C. 
Non les évaluations ont été soumises pour cet établissement.

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