Well the location said they're not even renewing their contract with uhaul so they wouldn't allow me to drop off the trailer and had to change my drop off location so that was an inconvenience to me. They assigned me at first, a trailer that wasn't even on their lot. They claimed it was probably “stolen†and joked about it. They were very “inconvenience†by my presence. Took 4 hours to send me the new “contract†with the new trailer since they had to assign me a different one. Also they told me even at the new drop off location, if I returned it after hours I'll still be charged 20$ no matter what if it's cleaned or not.
LORIAL V.
Customer Reviews for C&L Holdings
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Bad all around from the friendliness of the staff to the condition of the trailer. No help with anything. The trailer I rented wobbled and shimmied the whole trip. There was also water inside the trailer; thankfully the forecast was sunny for the time I needed it.
Bryan L.I dripped the truck off after working hours. The location was fine. The drop key box was not very secure. Someone could stick there hand into the box and take a key out.
EUGENE S.Smoky building.
CHRISTOPHER P.Le service a été excellent. Went above and beyond. Vehicle did the job. Might check oil.
DAVID W.Small place but nice people. If I was renting there it could be an issue due to very low inventory. Very convenient tho.
William P.I called ahead to let them know that I would probably not arrive until close to closing time. When I got there, the U-Haul representative had already left for the day. I had to unhook the trailer myself. They did not get it checked in until late the following day, so I had to call U-Haul and have the additional charge reversed from my account.
John P.C&L did everything they could do to make the rental experience fantastic. I will definitely use this u-haul location again.
Marc M.I'm not sure why I was charged $20 for an after hours fee? The main thing is we had safe travel and no major problems, glory to God.
Eric P.There needs to be a sign at this location for people to know that it a U-Haul location
JACQUELINE D.Uhaul messed up my reservations 3 times. My drop off location was not right either. Waste gas and had to call to figure out where to drop off the truck.
Jonathan T.I always rent from here, I refuse to go anywhere else. Ashli is GREAT!!!!
Curtis W.Service was excellent and fast. Would return to this location for future rentals and would also reccoment them to others.
Todd C.I had a 6x12 trailer that I was asked to unhitch by myself - I'm a 57 year-old woman with a knee brace! There was no way I could lift the trailer off the hitch by myself. They reluctantly sent a gentleman to help me. I was not happy with the unwelcoming and unhelpful manner in which I was greeted.
Scott R.I always rent my Uhaul from here. Love Ashli and her ability to get me in and out in no time.
Curt W.As usual, great place to do business. Ashli is a pleasure
Curtis W.why would gas tank not be full. It was at a quarter of a tank so I had to fill it before doing anything.
Bruce B.The back of the truck was dirty . Which was unusual . The steering wheel of the truck is not centered . Just odd for a truck so new made you wonder if it's good to go or just fixed enough to rent it back out . Office personal was excellent and accommodating .over all a good place and honest . Would rent again
ERIC W.Everything was great!!
Marianne H.When I returned the truck the girl who handled uhaul wasn't there to find out later I was billed for extra miles
Kevin B.All good !
Frank C.Dropped off the trailer after hours. The site was clean and I had no problem leaving the trailer.
Stephen K.The inside of the truck was absolutely covered in some type of animal hair when we picked it up. We tried to vacuum it because it was disgusting, but we couldn't get most of the hair out.
Jim B.Ashli Nelson: Professional, courteous, informative. Summed up, awesomely beautiful in every way. Will use again!!
Paul H.So the experience at the actual location was great. What was not great was the next day when I received a call from a really rude lady talking about how I'd have to pay 50 extra if it wasn't back by a certain time. The paperwork I had already filled out verified that I was within my window. She was super rude and unhelpful and unwilling to even listen to me. If y'all have people who regularly treat people like this working for you, I won't be recommending you to anyone ever again.
conner S.This location was by far the best U Haul location I have ever used!
James K.Very pleased with check in and truck service.
CLIFTON S.I rented a 26' truck and she had me in and out of there within 4 minutes. Friendliest and quickest Uhaul rental place that Ive been to in a long time.
CURTIS W.No one there came out to lend a hand to assist hookup inspection, etc....
Bill S.Amazing customer service! I was in and out in less than 10 minutes!
ALANA W.Excellent service à la clientèle. I was in and out in no time
Jeff P.We reserved a 10 fr truck in one location. We were called the day before saying that there truck was ready OUT OF STATE. We ended up having to get a 20 ft truck which we didn't need and drove mostly empty. The customer service rep could have been friendlier.
Dan'l H.The lady that handled our rental was extremely nice and very helpful.
ARLINE C.Amazing customer service!
Curt W.Very friendly and smooth transaction
kenneth D.Customer service was excellent but the trucks are not maintained at all by U-haul ! Truck needed several repairs and leaked on my cargo !
ROGER A.