Customer Reviews for Can-ex Truck Rentals (2001) Ltd
(U-Haul Neighborhood Dealer)

220 évaluations

710 Mount Paul Way   Kamloops, BC V2H1B5

(250) 374-2835

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Samedi et dimanche : fermé

Services dans cet établissement :

Pour nous contacter

(250) 374-2835

710 Mount Paul Way
Kamloops, BC V2H1B5

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Samedi et dimanche : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Building was closed with no one there, despite being there during operation hours.

Benton K 
Évaluation :
2

Kamloops drop off locations can improve a bit on customer service. Even though I called ahead to advise that I would be dropping the trailer off after 1200 noon, and was told the outlet would be open until 400 or 430 pm, when I arrived at 200pm there was a note on the door saying ' back in 1 hour'. I called the second location and asked if I could drop off there (they are close to each other) and was told if I did so, there would be an added drop charge. Not an ideal way to treat a customer, especially when you already have their money.

LLOYD H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riss W 
Évaluation :
5

awesome

KRISTINA D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANNA W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry C 
Évaluation :
5

The fellow that helped me was very friendly, professional and helpful. He explained everyting to me and me feel comfortable about the whole experience.

STEVEN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BLAIR A 
Évaluation :
5

Can ex does excellent work. Saved my bacon when Uhaul changed not only the day of my reservation to the following day, but gave me a 15ft truck instead of a 26ft truck to move, with a seperate location to pick up the auto transport. 12 extra hours of driving needed to rectify this problem. Pissed at Uhaul but extremely grateful for the professionals at Can-Ex in Kamloops. Go Boys, you do excellent work and have great service.

Micky M 
Évaluation :
1

It was a hassle doing mobile check in. Truck was parked in 6 inches of water and really close to the ones next to it. Had to pick up at a closed dealer. The last 2 times booking a U haul got screwed. No more.

Santos G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

varun g 
Évaluation :
3

The drop off location was closed so we had to get assistance for drop off via phoning another location (because once again, the app was not working). The lady on the end of the line was probably the most helpful of any person spoken to, managing to assist in the drop off without the app (amazing, considering this previously seemed to be impossible at pick up). However, the fact Uhaul sent us to this location (and extra 10 km out of the way) was extremely frustrating.

KATELYN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaswinder S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T 
Évaluation :
4

Friendly staff, but truck would be better without exhaust leak and given to me with more than a 1/4 tank of fuel

Nyasha M 
Évaluation :
1

Store should have been open but was closed.

Matheus G 
Évaluation :
2

I was told to call the number if the location was closed. There was no answer or call back.

ASHLEY M 
Évaluation :
4

No one there, after hours dropoff. I'm sure the place/team were lovely though.

JARRETT V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor d 
Évaluation :
5

Truck is really old but service was great!

Adigo A 
Évaluation :
5

My only comment is that when we booked it online, it does not allow for us to say we are moving from one place to another and then dropping it off at a different location. Consequently the quote was under by $200. That is not what we had expected and it was quite a shock to have been charged double what we were quoted.

Allan R 
Évaluation :
5

Very professional service

Thais K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kam L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V 
Évaluation :
5

Great experience, and excellent service. It's without any hesitation that I would recommend renting through UHaul.

Natalie L 
Évaluation :
3

We arrived at 1:06 pm and found an out for lunch sign on the door. It was after 2:30 before someone returned the voicemail for the location had a full voicemail as well.

lori d 
Évaluation :
5

I cannot say if they were helpful as i dropped the equipment off after hours. So my answer is still N/A. I am only guessing they were helpful.

Michael W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doral J 
Évaluation :
5

These guys go the extra mile

Darien M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave K 
Évaluation :
3

At first we started with a nightmare being from Langley BC , and having to pick up a truck in Kamloops to drive back to Langley then back kamloops. Our initial truck, we were told, literally 12 hours before we were to move, is in Rock Creek BC. We were told to just "Go get the truck" which would be a 10 hour drive. It was a real nightmare. Even though our move was not easy, or convenient in the slightest way, due to our circumstances, uhaul discounted us in our truck for at least the extra 4 hours we had to drive to get the truck. Will not use uhaul if possible in the future.

Anastasia T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack R 
Évaluation :
1

I was charged an additional $1550 after drop off. When we picked up the truck, they recorded the wrong kms and didn't take a picture of the odometer. A representative said it will be hard to prove this is their error in an appeal, claiming we might have taken a detour. Their error and lack of attention to detail cost me $1550.

Amy D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris O 
Évaluation :
3

Van ran fine but the back had not been cleaned from previous moves plastic , ties straps and dirt, I personally would not use your online pickup and checking as it wasted a half an hour figuring it out picking it up and 20 minutes coming back , Van was parked in a mud hole that lot needs some gravel put down had to walk through mud to take pictures and get in and out , not very professional I would say , next time I either pick one up from an agent or rent from Budget as it is much easier

Rob E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy M 
Évaluation :
5

The knowledgable staff member was helpful and made sure everything was set up correctly.

Andreas S 
Évaluation :
4

When i arrived at the other uhaul location for my reservation they did not have my truck there so I had to go to this location

Bryce G 
Évaluation :
5

Everything was good.

Jason B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justine K 
Évaluation :
1

2,5 hours from my home to go pick up! Drive 30 seconds and had a flat tire on the trailer!?!! Total mess when booked was told the trailer was at a different location IN Kelowna than the truck rental. No problem!! Only 15 min away. Not 2,5 hours away!!

Corinne S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon F 
Évaluation :
1

OMG, where do I start? My reservation was not 24/7 because this stupid place was supposed to be open at noon on a Friday. They decided to close for a week of holiday, and I was never notified. It took an hour and a half to get Uhaul to fix my reservation so I could actually do the 24/7 pickup, and boy, is that a real hassle. THEN, after I get the truck home, we realize there are NO dolly or furniture covers that I paid for. Once again I had to call and get those removed from my account, and since none of those idiots there are open, I couldn't even drive back to get them. NEVER NEVER will I use Uhaul again. We also had to clean the truck inside because it was filthy.

Peter P 
Évaluation :
5

I would say absolutely nothing could improve my experience. The gentleman that served me was kind and professional. He wasn't even supposed to be there that day. I garuntee that next time I need a uhaul, I will use this location. I hope the gentleman that served me reads this and knows he did a great job.

Erik H 
Évaluation :
5

The Service at the pick-up location was really professional. The gentleman behind the counter helped to lessen the stress of the move by being extremely pleasant and accommodating. Merci.

Caroline H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jon j 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nishchayjeet S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W 
Évaluation :
5

Uhaul did not give me the equipment I reserved

Richard O 
Évaluation :
5

GREAT JOB!

Lorrie S 
Évaluation :
1

Actually have a van for me when I show up. Booked a van 5 minutes from home, they called the day before and said the van was in another town. No biggie, drove and hour to pick it up and it wasn't there! Was told there was nothing they could do. Ended up drive over 1,5 hrs to another town to get it. Worst experience ever. I will do my best to never use u-hual again. And in the end got charged for extra miles..

Cody B 
Évaluation :
5

Good job :)

Adrien D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya C 
Évaluation :
3

Very hard to contact

Kevin C 
Évaluation :
2

The drop off location was closed, even though we dropped the truck off within the posted hours of operation.

JOHN W 
Évaluation :
5

The place is friendly, helpful and clean. Well done

Connie K 
Évaluation :
5

they are 100 times better then shit show they have goin on Halston street location. Customer service is great. I was in and out of the store in no time. Will be renting again.

Harwinder B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J 
Évaluation :
5

Wasn't impressed we showed up thinking store was open. To find out location is closed and had no email to figure out how to pick up truck. So unfortunately we had to sit in the phone for 32 mins to find out they had to send us an email and follow the steps which took us an hour . So we were behind schedule to load truck with our storage belongings in the dark. We weren't pleased what so ever

Jason P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
5

Top notch location!

Mike K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gino M 
Évaluation :
3

The fuel was too low to start moving the fuel was below 1/4, I had to drive quite a distance to fuel up before I could begin loading and moving. You guys charge over $2 a liter if someone brings it back with less fuel so you should fill it for the next customer. This started my very stressful day off on the wrong foot

houston K 
Évaluation :
5

Very satisfied! Thank you

Michael H 
Évaluation :
3

It was difficult to park the truck in between the other trucks that were parked there.

Shoshana W 
Évaluation :
4

Staff at this location were knowledgeable, efficient and courteous.

DAVID D 
Évaluation :
5

You have a phone # to call above rental that only gives a notice message file is full. This number will never be answered by anyone it is listed on line . Do something about what a frustration.

Les C 
Évaluation :
5

Staff was extremely helpful

Barb K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O 
Évaluation :
4

Create more pick up time.

Taiwo M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTY M 
Évaluation :
2

We Tried to call several times and got a full mailbox. No one was there. A sticky note about lunch.

Peter A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emsland I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S 
Évaluation :
5

Everything was ready to go and the representative was more then helpful. He addressed all of are questions and concerns and was very pleasant.

Tracy M 
Non les évaluations ont été soumises pour cet établissement.

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