Customer Reviews for Can-ex Truck Rentals (2001) Ltd
(U-Haul Neighborhood Dealer)

Évaluation :

5

Great spot and they take the time to ensure you have everything you need and everything works

Évaluation :

5

None so far.

Évaluation :

1

Our truck was not at the location selected. Staff was in helpful and tried to push extra costs. We had to have family members take time off to drive the truck to our location. Overall a very poor experience.

Évaluation :

5

Easy to find, easy process to drop off. The only reason why I wouldn't recommend to a friend is that I don't ever do recommendations

Évaluation :

2

We arrived at 1:15 to drop off the U-Haul and there was a sign indicating that employees would be back at 2:30, over an hour later. My drop off time was 2 and there was no one there to talk to.

Évaluation :

3

Closed, no one there…not a secure drop off.

Évaluation :

5

I would (and will!) only use this location in Kamloops :)

Évaluation :

4

Have the credit card machine so I can hold on to my card. I did not like my credit card being taken to the back and then give them back to me. Secondly, I was not asked about optional coverage of twenty dollars 40 deductible, and it was automatically applied.

Évaluation :

1

When we arrived the sign on the door said Open, but the door was locked. Tried calling the location but no answer, the call went to voicemail but it was full. Finally called the main U-Haul number & Adam help me through doing a self check in. Was not happy that the location said open but no one was there.

Évaluation :

3

I dropped it off in the morning when they were close so I can't say. the parking lot was clean and tidy

Évaluation :

4

Building was closed with no one there, despite being there during operation hours.

Évaluation :

2

Kamloops drop off locations can improve a bit on customer service. Even though I called ahead to advise that I would be dropping the trailer off after 1200 noon, and was told the outlet would be open until 400 or 430 pm, when I arrived at 200pm there was a note on the door saying ' back in 1 hour'. I called the second location and asked if I could drop off there (they are close to each other) and was told if I did so, there would be an added drop charge. Not an ideal way to treat a customer, especially when you already have their money.

Évaluation :

5

awesome

Évaluation :

5

The fellow that helped me was very friendly, professional and helpful. He explained everyting to me and me feel comfortable about the whole experience.

Évaluation :

5

Can ex does excellent work. Saved my bacon when Uhaul changed not only the day of my reservation to the following day, but gave me a 15ft truck instead of a 26ft truck to move, with a seperate location to pick up the auto transport. 12 extra hours of driving needed to rectify this problem. Pissed at Uhaul but extremely grateful for the professionals at Can-Ex in Kamloops. Go Boys, you do excellent work and have great service.

Évaluation :

1

It was a hassle doing mobile check in. Truck was parked in 6 inches of water and really close to the ones next to it. Had to pick up at a closed dealer. The last 2 times booking a U haul got screwed. No more.

Évaluation :

3

The drop off location was closed so we had to get assistance for drop off via phoning another location (because once again, the app was not working). The lady on the end of the line was probably the most helpful of any person spoken to, managing to assist in the drop off without the app (amazing, considering this previously seemed to be impossible at pick up). However, the fact Uhaul sent us to this location (and extra 10 km out of the way) was extremely frustrating.

Évaluation :

4

Friendly staff, but truck would be better without exhaust leak and given to me with more than a 1/4 tank of fuel

Évaluation :

1

Store should have been open but was closed.

Évaluation :

2

I was told to call the number if the location was closed. There was no answer or call back.

Évaluation :

4

No one there, after hours dropoff. I'm sure the place/team were lovely though.

Évaluation :

5

Truck is really old but service was great!

Évaluation :

5

My only comment is that when we booked it online, it does not allow for us to say we are moving from one place to another and then dropping it off at a different location. Consequently the quote was under by $200. That is not what we had expected and it was quite a shock to have been charged double what we were quoted.

Évaluation :

5

Very professional service

Évaluation :

5

Great experience, and excellent service. It's without any hesitation that I would recommend renting through UHaul.

Évaluation :

3

We arrived at 1:06 pm and found an out for lunch sign on the door. It was after 2:30 before someone returned the voicemail for the location had a full voicemail as well.

Évaluation :

5

I cannot say if they were helpful as i dropped the equipment off after hours. So my answer is still N/A. I am only guessing they were helpful.

Évaluation :

5

These guys go the extra mile

Évaluation :

3

At first we started with a nightmare being from Langley BC , and having to pick up a truck in Kamloops to drive back to Langley then back kamloops. Our initial truck, we were told, literally 12 hours before we were to move, is in Rock Creek BC. We were told to just "Go get the truck" which would be a 10 hour drive. It was a real nightmare. Even though our move was not easy, or convenient in the slightest way, due to our circumstances, uhaul discounted us in our truck for at least the extra 4 hours we had to drive to get the truck. Will not use uhaul if possible in the future.

Évaluation :

1

I was charged an additional $1550 after drop off. When we picked up the truck, they recorded the wrong kms and didn't take a picture of the odometer. A representative said it will be hard to prove this is their error in an appeal, claiming we might have taken a detour. Their error and lack of attention to detail cost me $1550.

Évaluation :

3

Van ran fine but the back had not been cleaned from previous moves plastic , ties straps and dirt, I personally would not use your online pickup and checking as it wasted a half an hour figuring it out picking it up and 20 minutes coming back , Van was parked in a mud hole that lot needs some gravel put down had to walk through mud to take pictures and get in and out , not very professional I would say , next time I either pick one up from an agent or rent from Budget as it is much easier

Évaluation :

5

The knowledgable staff member was helpful and made sure everything was set up correctly.

Évaluation :

4

When i arrived at the other uhaul location for my reservation they did not have my truck there so I had to go to this location

Évaluation :

5

Everything was good.

Évaluation :

1

2,5 hours from my home to go pick up! Drive 30 seconds and had a flat tire on the trailer!?!! Total mess when booked was told the trailer was at a different location IN Kelowna than the truck rental. No problem!! Only 15 min away. Not 2,5 hours away!!

Évaluation :

1

OMG, where do I start? My reservation was not 24/7 because this stupid place was supposed to be open at noon on a Friday. They decided to close for a week of holiday, and I was never notified. It took an hour and a half to get Uhaul to fix my reservation so I could actually do the 24/7 pickup, and boy, is that a real hassle. THEN, after I get the truck home, we realize there are NO dolly or furniture covers that I paid for. Once again I had to call and get those removed from my account, and since none of those idiots there are open, I couldn't even drive back to get them. NEVER NEVER will I use Uhaul again. We also had to clean the truck inside because it was filthy.

Évaluation :

5

I would say absolutely nothing could improve my experience. The gentleman that served me was kind and professional. He wasn't even supposed to be there that day. I garuntee that next time I need a uhaul, I will use this location. I hope the gentleman that served me reads this and knows he did a great job.

Évaluation :

5

The Service at the pick-up location was really professional. The gentleman behind the counter helped to lessen the stress of the move by being extremely pleasant and accommodating. Merci.

Évaluation :

5

Uhaul did not give me the equipment I reserved

Évaluation :

5

GREAT JOB!

Évaluation :

1

Actually have a van for me when I show up. Booked a van 5 minutes from home, they called the day before and said the van was in another town. No biggie, drove and hour to pick it up and it wasn't there! Was told there was nothing they could do. Ended up drive over 1,5 hrs to another town to get it. Worst experience ever. I will do my best to never use u-hual again. And in the end got charged for extra miles..

Évaluation :

5

Good job :)

Évaluation :

3

Very hard to contact

Évaluation :

2

The drop off location was closed, even though we dropped the truck off within the posted hours of operation.